Beware the "free" pearl! It can be really expensive! The funny part is, when you buy a setting for the free pearl, you get another free pearl!!!! Thank goodness I was there to stop my wife, or she would have gotten every "free" pearl they had! The setting we got was really nice and done quickly, but this is the most "tourist" place I have seen in a long time. read more

I got a nice Pearl and piece of jewelry, but the experience was horrible. We got ignored and were mistreated by the most horrible salesperson I've ever met. We wanted to buy my mom a gift, but we will be going to maui divers instead. We are still in shock about the rudeness of this woman. As soon as she found out that we dis not want to buy the most expensive setting, she got ruder and ruder. My pearl was big and Beautiful, otherwise we would have left and let them stick that pearl somewere else. Steer clear of Yuni! The other girls sounded nicer to their customers. read more

Get the free pearl and RUN!!! Lol if you're here you need to realize they are hustlers and very good at their job. It's a fun experience if you know that going in! I was already planning on getting jewelry so I didn't mind paying for the white gold Pendant but they will keep trying to get you to buy more and more - check out the "highest sales awards" on their walls - they are good at their job! lol keep your eyes wide open and just expect to say no often and stand your ground! read more

Very nice necklace at a reasonable price. Fun experience to make my trip to Hawaii one to remember!! I can't remember the name of the women that helped us but everyone there was super friendly!! 10/10 recommend! read more

Today was my first experience at a Pearl Factory and it was great. I stopped by to see about resizing a ring I'd received as a gift that was purchased there at the HHV location. The 3 staff members working were extremely helpful!! I'm terrible with names, but there was Carlos and 2 ladies with short hair (a blonde and a brunette). They reset my pearl on a ring that was a much better fit in a matter of minutes and were extremely friendly to chat with while I waited. The experience was so good that I decided to come and get a gift for my mom who is coming out for a visit this week. After looking at what they had I decided to do the pick your own pearl thing and got a setting as well. Yes the settings can be expensive depending on what you want, but these are sales people - its their JOB to get the best sale possible and of course they are going to start by offering the more expensive items. I didn't feel pressured and its pretty obvious why they give you the free pearl...its a great way to sell another setting. If you don't wan't something just be assertive and tell them so. They definitely play up the tourist part with the gong and such, but they are in the middle of the village and I wouldn't expect anything less. I see a few reviews that comment about the prices. I learned tonight that Pearl Factory is actually part of Na Hoku jewelry store. The name "Pearl Factory" to me has a bit of a cheap surplus tourist store feel to it to me so when they told me they were part of Na Hoku I was extremely surprised (and very pleasantly so - I LOVE Na Hoku, locally family owned and never a bad experience there). The pieces they offer are what you find in a nice jewelry store and in line with the pieces I own from Na Hoku in both quality and price. I think its important to remember that the if you are just doing the pick your pearl thing its a fun deal for a reasonable $15, but if you do want a setting remember that despite its kiosk appearance and name it is a essentially a quality jewelry store and you will pay those prices. All in all I was very happy with my experience and wound up with 2 great pearls in a setting I was happy with. read more

"Pearl Girl Tina" is easily the best sales rep I've ever met. 5 stars no doubt, every time. Next time I come back to Oahu I'm definitely gonna get my mom and my gf a souvenir from here. Fantastic quality and experience. read more

Great experience. Good customer service. Had to buy the jewelry for the pearl though. It was pretty pricey. If you go to the website you can get it cheaper, but you won't get to experience the excitement of picking and opening an oyster with a ceremony. Was fun and well, worth the Show and experience. read more

Pearl Factory - Got this silver pearl. - Jewelry Near Me - Honolulu, Hawaii

We were "guided over to pick a free pearl" since we had made a purchase at their sister store, Na Hoku, a few kiosks away. The lady, wish I remembered her name, was so friendly and personable, and didn't make us feel like she was being "sales-ey". She showed the kiddos the oysters and the pearls and they were stoked! Of course she asked if we wanted to mound it on anything. We weren't looking to spend any more money (note recent Na Hoku purchase), but she offered a really cute "cage" necklace for the pearl and it was only $50. Great gift for the daughter since it was her birthday weekend. It's cute and doesn't look cheap. She felt fabulous with her new necklace! We left a little more broke but very happy. :) read more

Purchased a necklace from Amber at Na Hoku, very friendly and helpful, was given a "gift" at Pearl Factory, sister store next door. Would never have gone in there as I have never cared for pearls. Once I went through the ritual and received the "free" pearl I was hooked. My husband and I were both mesmerized by the settings available. Such fun!! I purchased a ring and necklace. Actually, going back for bracelet that I've decided I can't leave without. I'm now a fan of pearls and thankful for this fun experience. read more

Had a great experience with Christina and Yuni! Love those ladies I bought a few items for myself and my husband here and at Nu Hoku. We love all of our rings, earrings and necklaces. I would recommend them. We bought quite a few items but we weren't pressured into any of them. They were so friendly and helpful. read more

Quite the experience for my daughter not for my wallet but overall good. selected our oysters..got our pearls and made them our jewelry! Great mom and daughter experience. Great customer service! read more

Had to check this out at the recommendation from a friend. I was hooked and had so much fun!!! Just like any sales transaction you must be specific and insistent on what you want. It is the sales person job to get you to spend more but don't let that scare you. I insisted on seeing sterling silver pieces and stick to a budget. Lani was very professional and accommodating. I was offered some free oysters to open in addition to my purchase. Wave cage for my pearl was only $37. I had simple sterling silver pendants made for $11 a piece as gifts. Chains ranged from $29 to $49 and loved the adjustable option for length. There is definitely a difference between cultured and natural saltwater pearls. To me this was a worth while stop to have an authentic pieces from my trip to include great gifts for family and friends. Best advice is to pick the ugliest oysters with barnacles and seaweed. I wound up with 7 silver pearls after several visits read more

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Real pearls FAKE people. I walked my 4 times in one day and heard the same Asian man tell the customer that they got the rarest pearl! Sad part was that they all had different colors: Pink, silver, black and blue. Raising the hopes of people with lies and also very obnoxiously yelling "Aloha" turned me off. We went to a similar place by the tapa pool for my moms gift where the lady was nice, more genuine and more honest and FAR less annoying and pushy. read more

The guy I think his name was Joshua......a bald headed white guy. Was so pushy and rude. I was just looking around give me a little space geez. I didn't buy anything because I felt uncomfortable with this guy in my face. What is worst is I was staying at the holiday inn and each time I went down to go out people at that store would try and call me over and that stupid bell I could hear from my hotel room read more

Amazing customer service and a beautiful pearl in every oyster! Very friendly, knowledgeable, and helpful. Great experience and highly recommend. read more

Couldn't find the holiday inn location on Yelp but am so bugged. Just came to look at prices and just got married aka I now have a budget. Andrew helped us and was hounding me. I kindly said no thanks and he just kept showing me stuff. I said I'm not interested and he was like well is it the price or style? He was so aggressive and far too desperate for a sale. I told him I wanted to think about it and asked him what time they closed. He responded with a "Well I'm off in fifteen minutes". Like I didn't ask him when his shift was over and his attitude has turned me off completely from wanting to purchase anything from this place. What he did show me was far over priced. I bought the exact same necklace in dukes marketplace for $20 with a sterling silver setting. Andrew needs to cool his jets. read more