Excellent doctor. Very thorough, explains so you understand with drawings of your problem and how…read morehe plans to correct. I highly recommend him.

Dr. Lotze is a great Urogynecologist. He takes his time explaining everything your body is going…read morethrough. He has a wonderful Nurse Practitioner name ALICE. She is just as great as he is. They both listen to you, then explain what they are going to do. Ten stars.

This review is for the staff and assistants of this doctor:…read more Hubby called for an appointment and finally got scheduled for a Wednesday. He gets a call a week before asking him to bring his medical records. He has a whole stack and so he asked what exactly they need. They won't say so he says he'll walk in so they can look. Monday comes and he walks in and front desk girl said a nurse has to look at it and that he needs to wait 20 mins. 45 mins passed and no one called him back. So, he goes to the front desk, no one was there, and a sign says "lunch break". Not only is this an a-hole move but also extremely UNPROFESSIONAL. So, hubby tried calling and finally another girl comes over. So he has to retell everything he just told the other clueless employee. This is girl then tells him that they're not even going to see him because he should go back to his surgeon (out of state) despite the fact that they had already scheduled him and requested for his medical records. And he's not feeling well and needed to be seen asap. She proceeded to cancel his Wednesday appointment anyway and pretty much just told him good luck. This is how far this "health care" has fallen in this country. These ZERO concern for health or care.

I came to HTX Urology for a prostate exam. I paid via an app and they took me in. A month later I…read morereceived a bill for the exam and the amount was $520 which was twice with what i paid. I called the office and they told me I did not paid. I said that was funny because how could you provided a service without any form of payment. They has no answer for that. I think this office was not honest in billing and tried to cheat their way to cash in anything they can.

Holy buckets. This place sucks. We love Dr. Dow but his office sucks at coordinating anything. No…read moreone returns calls, makes appts, etc. was so hard to navigate. If my husband didn't like Dr. Dow so much I would have gone somewhere else. Total headache. Initial appt May couldn't get a return call for Ultrasound For 6 weeks! Finally got an appt in JULY! Then took 3 weeks to schedule needed procedure. And post op was even a pain. Not to mention we had to go to 3 separate offices to get this all done. Sometimes 2 offices in one day! Just dumb.

I would give this place zero stars if I could but I like the doctor. Second time in a row where…read morethey over book the staff. Been waiting almost two hours to see the doctor, excuse is they only have two doctors, well then book for only two doctors. The last time I was here I waited over two hours. I finally left without seeing the doctor that time. I guess it is time to fine a new urologist!

I have been seeing Dr Dow for almost two years now at his Webster location. I am currently being…read moretreated by him but have also been seen by Dr Haggart. They are both amazing specialists and take the time to listen to your concerns and explain everything that is going on and what is to come if needed. This office did have some major phone issues with getting in touch with them, but thanks to Vicky, they are remedying this problem and it is now easier to get in touch with this office which is a God send. Doctors sometimes get bad reviews for their front office staff or lack of communication, but this is not fair to these amazing providers. Im happy to see this issue was addressed and taken seriously and now patients are able to make appointments and reach their provider when need be.

Doctor Dow and his staff are amazing. It was my first visit to an urologist and I was a little…read morenervous with it being my first visit, but their staff made me feel comfortable.

That isn't an overstatement. After 40 years of feeling miserable from the time I took my first sip…read moreof water in the morning until I fell asleep, I truly had reached the point where I didn't care anymore. 40 years of being told nothing was wrong....dozens of doctors, many "specialists". None giving me more than 10 minutes of their time to try to explain a lifetime of issues. My first appointment with Dr. Banki lasted over an hour. She took the time to listen - something not a single doctor had truly done to that point. She asked questions, she took notes...she was one of the only doctors I have ever met where I felt like an individual and not "patient X". None of this was more apparent than when we met after a multitude of tests had been performed. One of the tests was a barium swallow with a videoradiograph. The results came back as "No significant abnormality". I read this result in the patient portal prior to our follow up appointment and was crushed as usual. "Nothing is wrong". During the follow up appointment, I expressed my disappointment before Dr. Banki even had a chance to sit down. Her response was that she doesn't go off of the report. She wants to see the actual test results herself. We watched the video together. She was shocked that the report reflected no findings. She pointed out everything she saw on the video...play, rewind, play rewind. The video clearly showed a hernia. It clearly showed reflux. My stomach was twisted. My left diaphragm was elevated. Within 15 minutes of the end of our appointment, she had already had the department head of radiology update the findings. The day of surgery, Dr. Banki gave my wife hourly updates. She spoke to her at length after the surgery. She called me (not her office) multiple times over the next few days to see how my recovery was going. Every nurse, technician, or doctor I came in contact with would look at my chart, see Dr. Banki was my surgeon, and immediately being raving about Dr. Banki being an advocate for her patients. Several of them were patients, or had family members, that were patients of Dr. Banki. One told me that Dr. Banki saved her mother's life with emergency surgery. Another told me how patients fly in from all over the world to see Dr. Banki. If you are the type of person that skips to the end of the story, all you need to know is this. Dr. Banki is not your typical doctor. She will listen. She will care. She will do everything in her power to help you. She will not treat you like a number. She can give hope to the hopeless. I have no words that could truly do her justice. Do yourself a favor and just keep scrolling like I did. Read the reviews and stories from others. You will see the above repeated over and over again. Thank you Dr. Banki for doing what nobody else has been able to do. You have given me the gift of feeling normal, and for that I am forever grateful.

Dr. Farzaneh Banki is without a doubt the most knowledgeable, caring, compassionate, experienced…read moresurgeon we have ever had the privilege of knowing! She expects the absolute best care, respect and immediate attention from her entire team, when it comes to her patients . Starting with her highly efficient office staff, to her incredible team of her OR procedures or surgeries, to the nurses she personally approves to care for you, should a hospital stay be necessary. Dr. Banki is totally committed to the well being of her patients. We have a 43 year old handicap son, that has many difficult health issues. He has a feeding tube due to severe damage to his esophagus. Dr. Banki did not hesitate to see our son and come up with a plan to help our sons current condition. We were referred to other surgeons who refused to even see our son, but not Dr. Banki!! She treats our son like he is her only patient and is so kind and understanding of how, as his parents, how much she truly wants and expects to make our sons life better, while others would not even consider a office visit!! She has such a warm and friendly personality! Dr. Banki is also extremely beautiful! Our sons face lights up when she just enters the room! I don't care how hopeless your situation, or a loved one, appears, there is hope, with Dr. Banki. You will never regret making a appointment with this amazing doctor! We also have been extremely impressed with Southeast Memorial Hermann Hospital! They have gone above and beyond, in every area, to earn our trust and faith in their ability to ensure that our son could not be in a better hospital and receive such remarkable care. Over the last 43 years, our son has been in numerous hospitals, even out of state, and we have never seen so many different departments, come together as one, for the sole purpose of helping one very complicated and ill person feel safe, happy, and that he is special to all of them. We could never express our sincere appreciation for all that is being done for our son. With our deepest appreciation, The Horn Family

So, I will start my review by saying that I feel Dr. Nguyen is pretty good at what she does. She…read morehas a straight to business personality, so if you need a doctor that's going to be nice and sweet look elsewhere. If you only care about getting your issues resolved without the extra stuff she is the one for you. I actually liked her and was going to keep her as my gyn until... After I had seen her several times and they had told me they took my insurance. I got a surprise bill from them. It wasnt too high, so I paid it and didnt ask why, I just thought it was part of my deductible or something. I made an appt some time later and when I got there, after waiting about 30 minutes the lady at the front desk called me over to tell me I had a balance. I told her that it is not possible because I had not been to the DR for several months and I paid the bill they sent me in July. She was all confused and asked me to sit. Fifteen minutes later she calls me again and explains that the problem is that Dr. Nguyen does not take my insurance, the doctor that runs the practice does. I told her I had checked with them several months before and was told she did. Then she went to ask Dr.Nguyen to see what she thought and it seems that she told her that I would have to pay as an uninsured person?? I told her NO. I have insurance and will not pay out of pocket to see her. I was not seen that day and the lady said she would call me back to let me know what they could resolve. She never called me. I called back a week later and was transferred to someone named Stephanie (who supposedly deals with insurance), left her a message and she still hasnt called me back. I am through with this office. I will just find a different gynecologist. I'm still a little pissed that they gave me wrong information but never took responsibility it. Now I'm the one that has to pay (literally) for their mistakes. Gave her two stars because although service sucked Dr. Nguyen's nurse is really sweet and kind of makes up for the Dr's lack of empathy. I really have experienced better.

I recently relocated to Houston and finally decided to find a new OB/Gyn. I finally got tired of…read morescheduling all my doctor's appointments once a year in my old hometown when I go back to visit. Thanks to Yelp, I found Dr. Nguyen and she is a great doctor, and very personable. Went in for my annual exam and I appreciated the fact that she came in the exam room and talk to me before my exam. It was nice to chat with her for a minute about medical history, etc. I only waited about 10 minutes before the nurse called me back, which I really don't consider "waiting" since I was completing paperwork. Office staff was friendly and her nurse was great too! I'm definitely relieved to have found a new doctor in my new city.