Since the first review, I have needed new lenses and they came in within a week. So I'm a happy…read morecamper. I realize now the first incident was just one of those rare occurrences. The service here is really great, and I'd recommend this place to anyone looking for new glasses. They are way better than Pearl or Vision World and the prices aren't really any different, plus you get a better warranty.

Was in browsing at frames . A lady came in asking for safety glasses and the man at the front of…read morethe store was rude and very angrily said if you are not a current patient we do not want your business. The way he reacted was shocking and I left right behind her. I will not be taking my family there.

** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

Great people, really friendly. They take good care of you…read moreand answer all your questions. Dr. Tanya Erntson is absolutely amazing. I got the "extra" eye map because I am from Topeka and it's just in case for historical purposes. *giggle* (Many patients will understand the reference)

I'll never go back. When they convinced me that I should get bifocals and they would give me a…read moretrial period. After two weeks I brought them back to get single vision instead. I ended up having to pay full price for the single vision and not refunded any money. I was told I could pick up some readers from WalMart for $20. I asked if they had readers there and was told yes but I would still have to pay full price on those and couldn't get a price break.

Great staff, very professional and kind. Love how this is right downtown near all of the stores. I…read morehave had several of my family members come here for the eye exam. They were prompt and attended us near the scheduled appointment time. They were patient with my teens and helped them find a pair of eye glasses that they needed. Overall, a lovely experience.

Eye West Vision Clinic in Saint Michael is your first choice for eye health in the STMA area. All…read morestaff are friendly and helpful, working in a spacious updated clinic with the latest innovations in eye care. Dr. Dunphy and Kate are an outstanding care team, and highly recommended for explaining and caring for your vision health.

Minnetonka store - STAY AWAY FROM HERE BAD NEWS ALL THE WAY…read more A. The first review on their website is obvious fake 1. They don't answer the phone, EVER. The recording says it might be 24 hours to call you back. What if you need your prescription quickly in a pinch? 2. Warning sign, they have silver painted tree stumps in the waiting are and the furniture looks like it is from a 50's garage sale. Once you have your exam done you can never speak to the eye doctor on the phone. I called for two days never got a call back. 3. Opticians are cranky and not helpful, rude. 4. Told me I could just call in the number off my frame for prism sunglasses. When I did that they said I had to bring them in to be sure they were high enough quality even though I told them they were brand new Ray Bans. So I drove all the way to the store while sick in freezing weather and they told be I could not get prism sunglass in my progressive lens prescription even though the friendly helpful people at Swoop said they would do it. Now I am stuck with Bright Eyes and I am unable to get medical records from them because they don't answer the phone or return calls. It is like fraud, they lured me in for my eye exam and then pretended I was even alive. I am filing a complaint with the Minnesota Board of Medical practice were I used to work.

A very thorough check up. Staff was great. Answered all of my questions. Explained my cataracts…read moreetc. highly recommend

Four Seasons Eye Care is a clean and respectable place. The staff is always friendly and helpful,…read moregreeting you with a smile when you enter. Timeliness is always a nice part as well. Appointments have never been more than a couple of minutes after the scheduled time. The eye exams are thorough and smooth. I very much appreciate the to-the-point manner in which they operate. Picking out and ordering frames and lenses goes smoothly. Parking is an ample off-street lot in front of the store.

I just received a great Christmas gift--the gift of sight--and it's all thanks to our wonderful…read moreoptometrist, Dr. Schwartz, at Albertville eye care! Last November, during my annual eye exam, he caught a microscopic abnormality in my left optic nerve--before he had even dilated my eyes. After months of tests and ruling out other things, the doctors at the U of M determined that it's an optic nerve sheath meningioma (tumor). Thanks to Dr. Schwartz's expertise, it was caught before any vision loss (the doctors were shocked as it's rarely detected before the patient has symptoms). After radiation treatments and my follow-up MRI yesterday, I am so thankful that the tumor shrank a little and I only have very minor vision loss. This would not have been possible without Dr. Schwartz and I will never be able to thank him enough for blessing our family with not only top-notch, hometown care, but for saving my eyesight (and more). While I didn't plan to share this much on a public page, I couldn't explain how awesome Dr. Schwartz is without sharing some of my experience. I highly recommend him, as does our whole family. Thank you so much, Dr. Schwartz! :) I posted this review on some other local pages last November about my visit then: "It's so wonderful to be able to get top-notch care without leaving the STMA community. I had my annual eye checkup with the awesome Dr. Schwartz at Albertville Eye Care. He is attentive, professional, and fosters a relaxing environment. He noticed my optic nerve was swollen. He did more tests and was patient and understanding and laughed with me while I researched it on the Mayo Clinic and WebMD wesbites. His assistants, Mandy and Jill, are always so friendly and go above and beyond to make us feel like so much more than patients."

There was initially an insurance question that had already been verified. But when I saw the Dr, my…read moreinsurance coverage was questioned, and I had to call my insurance in front of the Dr to verify what was covered. On the upside, there is a wonderful young lady who works in the optical department. Her name was Tracy. She was very kind, helpful, knowledgeable, and helped me through the process with ease. So friendly !! For that reason, I give Tracy ten stars ! She is great ! Something tells me that Tracy is the person who keeps this place in business

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.