NEVER COME HERE!! If…read moreI could recommend 0 stars I would! The practice claims to "help the community" and that is just a LIE! My daughter and I came in for our appointment and from start to end it could of not felt so racist and filled with microaggressions, the tech was some blonde who was nothing but cold and and short with my daughter. The tech talked to my daughter in such a tone it felt so uneasy which come to find out my gut feeling was right! Reason being is when we got to looking at glasses the manager John could of not been so cold and rude! He said under his breath that my daughter and I were "being too picky" and that he "cant do this because he is getting annoyed" after hearing that I decided to pay extra close attention to him and the level of microaggressions the manger displaced to my daughter and I was just plane disgusting! Never coming back and will go somewhere that doesn't care about skin color

Top notch staff and doctors. They really work with you on scheduling emergent care in my case…read moreconjunctivitis. Warm smiles and solid advice can be expected whether it's a routine office check or an unexpected appointment. Highly recommend them.

I came here to seek a second opinion on some vision changes I had experienced. The first dr. I saw…read morewas so technical and really freaked me out giving me varying answers. I called here and they were able to squeeze me in to get seen right away and Dr. Michelle Martin made me feel so much better! She assured me things were fine, explained things in a way that I could understand and gave me a spot on prescription for glasses and contacts. Like I was so relieved and cried over such a difference experience than my first provider. It's more old school setting but the care is top notch and I couldn't have had a better experience. Thanks so much Michelle.

This is a run down, cluttered sort of eye clinic. Which, is endearing in it's own way - that's why…read moreI decided to come here. My appointment felt rushed, and I am mildly concerned my prescription isn't going to work for me. Now, this is something that will need to be addressed when I order new glasses. I am disappointed that when giving me a prescription, they did not give me a PD measurement. They knew I was looking to purchase new glasses, and if their selection wasn't so limited - it would've been through them. The person I worked with to look for glasses was patient with me as I was looking for something a bit out of the box when it came to frames, but again - knowing my intention of getting glasses - they should've provided a PD. Period. I will not be returning, but for a routine eye exam I guess this was an OKAY experience. Not what I'm used to, as I do expect a degree of thoroughness when it comes to eye exams and my vision needs. Note: When reaching out to the office for my PD measurement, assuming it was simply missed on my prescription they stated they do not give that measurement unless the patient is purchasing glasses. This is not standard practice, based on my experience. I've been wearing glasses for quite some time, and typically prescriptions come with a PD. Granted, I did move here from Alaska - so perhaps in Minnesota the "eye care practices" differ.

I had a pair of Zeiss custom made readers shipped with +3's and the pale gold hue in ultra thin…read moreglass. Dave got in the blanks and custom made them to my specs with the frames and FedEx'd them to my home and they beat anything you can buy at CostCo with the cheap chinesium frames. They are perfect and will work well until I have my cataract surgery done. He called me from the Anoka Store so the credit should go there. I am super happy and I am a bit of a pain as nothing short of right is right.

This is the worst place I've ever dealt with. Messed up my glasses, and my contacts, wouldn't…read morework with me on any sort of refund, partial or full and basically said too bad. Staff was rude and the dr was condescending. Never again. Take your business elsewhere.

Communication was a huge problem! Billing questions were not answered correctly. Lenses came in…read morewithout frames, no one communicates with anyone else. Several bad occasions.

The office is beautiful and the two doctors I saw were very good. I will go back again.read more

I HIGHLY recommend North Suburban Eye!! 10 years ago, Dr. Lobanoff completed a procedure called…read moreICL and Lasix for me. It was far and away the best decision I had ever made and best money I ever spent. My eyesight was so bad, I couldn't find the broadside of a barn with 2 hands and a flashlight. Dr. Lobanoff was the best and only eye surgeon who would help me. I can now see without my coke bottle glasses/contacts. I literally wake up every morning and thank God for my eyesight. I follow up every year for my annual exam. Dr. Axelson and Dr. Kahil are both great as well. All of the staff are very friendly and helpful. If you need an eye doctor, North Suburban is the best!

I've been coming to see Dr. Hammond for my severe dry eyes for over 10 years. He came up with a…read moreplan to help me. For the first time in decades, my eyes don't feel like sandpaper with red eyelids. Thank you so much Dr. Hammond

Dr. Nemec used to be my doctor a few years ago. He was around to help bring into our family two of…read moreour three children, but we have since moved far away. Well, i recently became very ill and have been diagnosed with lupus and two blood disorders. My doctors here were curious if I had any previous symptoms. I wrote a letter to Dr Nemec asking him if he would be so kind as to check if he had the time. I told him I understood if he didn't because doctors are very busy and I haven't been a patient of his for some time. He sent me back the nicest letter! Checked what he could and said he is having more of my files checked. Just the fact he took a little look and took the time to write me a response made me very happy. I mean, who does that? A doctor with a good bedside manner, that's who.

** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

Dr. Whitney is extremely informed about sleep disorders of all kinds. He has designed a very…read morecomprehensive sleep study and ensures the comfort of all of his patients. I cannot imagine a better experience.

Horrible--do not do business with this place. I heard bout…read morethis place through word of mouth. I did one phone consultation and was told I would be updated with a plan when they ran insurance. I was told my insurance would not cover this and then hit with a $100 bill for a 10 minute zoom call. I made a good faith effort to make the payment anyway and send my payment information to their billing office. A month later I received another bill and was told my "payment information was not correct" (Even though BetterHelp has been using the same payment information for months no problem. Shannon at the business office was a flake when it came to communication. I told her I was going to the Better business bureau which I did but they refused to responds to their two attempts to contact me. I continue to receive bills from them and am now putting return to sender on the envelope. I found out the sleep issues were a symptom of Perimenopause which I found supplements that greatly improved my sleep. This business seems to care more about money than their patients.