Great Customer Service!!…read more On Saturday, we (my mom and I) went to Smith's Opticians to browse the selection of glasses. We were greeted warmly and were provided with great customer service (thanks, Sarah!) The shop wasn't crowded and people were properly masked. The checkout process for the glasses was smooth, and questions were readily answered (thanks, Philip!) We highly recommend Smith's Opticians for both their cool collection of glasses, and for their welcoming and friendly service. Thanks, team!

I used to like this place, and I've spent a lot of money here over the years, which makes this…read moreexperience even more disappointing. I brought in a pair of Ray-Ban sunglasses to have prescription lenses installed. I specifically told the owner, Phil B., that I planned to have cataract surgery within a year and would want the original Ray-Ban lenses put back in afterward. When I picked up my glasses, the original Ray-Ban lenses were missing. I was assured they would contact the lab and resolve the issue. After several follow-up calls, Carlos was not only unhelpful but also rude, repeatedly telling me to be patient and that it would take time. Two weeks later, I spoke with Phil, who promised he would replace the lenses. I even contacted Ray-Ban myself and learned replacement lenses would cost about $140. Over the next six months, every time I called for an update, Phil said he would order the replacement lenses and get back to me, but nothing ever happened. After being a loyal customer for years, I expected better. Instead, I was met with rude customer service, excuse after excuse, and promises that were never kept. More than six months later, the issue remains unresolved. Extremely disappointing experience.

Gary and his staff were polite and timely with my eye exam. I had some concerns with my left eye…read moreand wanted to get my annual exam out of the way at somewhere local. While their website booking was down, I called in and was able to book an appointment within 2 days. Google Maps takes you to the right place - it's a small parking lot. Inside is a bright and welcoming lobby. My eye exam went smoothly and Dr. Nguyen showed me the images of my Meibomian glands, which indicated that I had a stye in both my upper and lower eyelids. No wonder the swelling was so bad... I was sold on a special moist eye compress mask and did not purchase any frames or lenses during my visit as I had to get back to work. The eye compress price was comparable to Amazon's. The office staff were even considerate enough to give me some sun filters after the dilation for my drive home as I'd forgotten my sunglasses. Overall, a very pleasant visit, about an hour and some change because of the dilation time for a new patient. Would come back again!

We chose Eye Impact appt couple of years ago and at first we thought they were great because of the…read morereviews. We go there ONCE a year. Mr. Nguyen is amazing, but I couldn't say the same for the front desk. We just noticed that they have a double standard and they cater to certain people and treat certain individuals differently. Not going to get into that. I didn't see it then, but front desk is not as friendly as I thought. I see it now, after this incident I'm about to tell... I made our annual appointment for 2025 recently and had to cancel because the whole family got sick. I had an appointment for all 3 of us on the same day and I had to cancel. They usually were accommodating for my family. But, when I called to reschedule, I was told they no longer can do 3 at a time and would have to split it. I found that weird but-- I was ok with that. So I rescheduled and I usually make appointments to hold the date, then check with my husband if that would work for him. And usually it's ok. But I did mention to Marissa that I have to check with my husband and if it doesn't work, I may have to cancel. And for the past 2 decades I've been making ANNUAL eye appointments for my family-- this was the first time I've ever heard of a dental office telling me that if I keep canceling, we would need be on a walk-in basis. Her tone was condescending and I can tell she had a problem it. First of all, scheduling and rescheduling is your job! To accommodate customers. That was enough for me to not want to see them ever again. Nothing on the optometrist, it's all the front desk issues. So I called to cancel my appointment and informed Marissa that we will no longer continue to go to them. And all this woman said, "ok." That right there shows a lot. Not wanting to know the reason and not trying to keep customers. It's sad that just because the front desk is a certain way, your boss lost 3 customers. No thank you.

Everyone was extremely friendly. The doctor was very knowledgeable and explained everything with…read morepatience.

Everyone was friendly & professional! Nice selection of mens frames too. Exam & 3 pairs of glasses…read more That is why l am a repeat customer.

I visited vision optique recently and saw Dr. Brigitte Shen Lee. The eye exam was exceptionally…read moreswift and all the techs were professional and friendly. Dr. Lee explained what her reasoning was for every step of the exam and tailored the exam to my needs with lots of communication, while her techs did a lot of the work so she could focus on interacting with me. I've never had such a quick vision exam before and I've been severely myopic since age 5. The clinic is also equipped with a lot of instruments that make routine exams quick and easy-- they can even tell the prescription on your glasses from simply examining your lenses. The fundus exam was painless and easy compared to past fundus exams I've had and for a new patient, it is free. If you plan to get a new frame at vision optique, they have a decent selection of frames of various styles, from Kate spade to Tom ford or Gucci, ranging from 200-400 dollars (at least from the ones I inspected). The clinic is located inside of a larger mall and they have 8 assigned parking spaces just for vision optique (several were available when I visited on a weekday afternoon). There is no bathroom on the first flooor and you must venture upstairs for it. I've been to many optometrists and rarely do I find one that is so professional and kind. At vision optique, your vision exam will be done in the blink of an eye!

Dr Owens is fantastic. The exam & care provided is thorough, pleasant and efficient. Great service…read morefrom all the staff I've encountered. I've been a patient since 2018. So happy I found them! I get regular reading progressive glasses, computer progressive glasses (what a difference theses make for me!!!) and my contact lens' from them. Thank you Vision Optique!

I first stopped in to this location after picking up my order from Starbucks next-door. I stopped…read morein to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees.

All, be advised, this is the best place for eye glasses in Houston! They are super clean and…read more absolutely professional. Try them, you won't regret it. Friendly and nice staff to great you when you come in. Great selection of frames, lenses and a superb examination by knowledgeable and caring optometrist. Please do yourself a favor by going here first, enjoy your visit! Thank you Custom Eyes, for all you do to take care of our eye glasses needs.

Dr Gaston and her staff are awesome! Great experiences for my daughter and I. Highly recommend!!!read more

Highly recommend Dr. Gaston. She's very knowledgeable, honest and not pushy. I hadn't been to the…read moreeye doctor in a while and expected a scolding, but she wasn't like that at all.

Both doctors are wonderful and take the time to understand the patients and help with vision issues.read more

Gosh, I am shocked to see these negative reviews! I recently relocated to Houston from Denver for…read moremy job. The doctor was an absolute treat, and the young man who adjusts glasses, installs lenses, and I'm sure does much more, couldn't have taken better care of my issue with my old glasses--which I didn't even get from this office! At the front desk, the young ladies were so helpful. They were able to locate and order a pair of Gucci frames I wanted, even though they don't normally keep or display them. This office will definitely be my provider of choice for my time in Houston.

I had been a parient of Dr Farmer's for 20 years. During that time she identified a freckle on my…read moreeye which she monitored annually for fifteen years and saw no change. During the process of getting ready for cataract surgery, the surgeon and a retinal specialist recommended I seek another opinion when they saw the freckle. Well unfortunately today the freckle has been diagnosed with a melanoma by a specialist. In addition the files with my retinal scans from the last 6 years, including a scan taken 2 weeks ago, cannot be accessed by Dr Farmer due to " equipment problems ". There have also been 3 or 4 times where I had to come back for the scan because there was a system problems or Dr Farmer could not access the scan or history while I was there because of technical glitches. She said she would later. I would not recommend using Dr Farmer for anything more than prescribing glasses. Anything more go see an ophthalmologist on your own.

I never like going to the eye doc. However, seeing Dr. Farmer was a relaxing experience. I am…read moreglad I was recommended to her. She will be my eye doc as long as she will see me.

6015 Westheimet. Shawn (sic) is the best Manager at this location. He accommodates the patroniants…read moreneeds and make attempts to see that they are serviced properly. Today, he apologized for the delay and professionally addressed my concerns which he acknowledged it was an out of control situation that occurred. Job well done, Shawn. You need more considerate managers like Shawn. 2/16/26

Somehow they made 2 appointments at 12:30 for my husband and I…read more First person got seen at 1:19. Second person got seen at 2pm for the eye exam. I would not advise to book on a weekend. When asked after waiting 30 minutes they said since it's a Saturday they "run behind" even if people have appointments....

Thank you for the excellent customer care in my predicament when I lost my glasses! I feel like…read moremyself again with my replacement glasses giving me such relief. I'll always be a customer of Insight Optical.

What a wonderful place! From my initial phone call, to my greeting as I entered, to the inviting…read moredecor, to my glasses adjustments....all fabulous. Hayden could not have been more friendly or professional. I now have 3 pairs of glasses that have needed adjustments for so long with a perfect fit!