Horrible service we arrived at few minutes late and they canceled our appointment. We texted and called in advance and they said it was ok but denied us when we arrived. read more

Second year I've been here. Convinced my partner to try this place and we're very happy with the outcome. I need to double check the name of the person who helped me (as I'm horrible with names), but the person who helped me last year was the same as the one this year and it was nice because we were already familiar with each other. My info was already in the system so it was an easy experience for me. They have a great selection of glasses. They have good apps so that you can see the glasses that they don't have in stock, but can see them on yourself via the camera app. The tech they use to show you comparisons side by side of the same glasses with different features/options picked make decision making a bit easier. I don't really have any complaints other than I hope they are staffed well so that they are able to handle things without hassle. I know I heard the phone going off, but no one was able to get to it because they were all helping people so I can only imagine what its like to be a caller, but if you go in or if you call and get lucky when someone is available, I don't see it as a huge issue. They're doing their best and I appreciate it. read more

My experiences here have been wonderful. I first visited here in year 2020. Customer service is excellent. Everyone is nice and greet you upon arrival/check in. Recently on 2/18/22, I had my yearly eye exam. My exam was seamless and pretty quick. They have the latest technology equipment. I was very impressed. My vision remained the same. I was assisted by another agent that provided me a 20% discount if I purchased a year of eye contacts. At eh point of check out, I paid $25 deductible and the total for my eye contacts totaled about $88.00. What a steal of a deal!! =) I used to have my eye exams over at the South Hill Mall location. And I recall spending $200 some for the same service and a year worth of eye contacts. What a huge difference! I continue to return here yearly. read more

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The team at the Tukwila location is extremely helpful and knowledgeable! 10/10 would recommend!

Good eye exam. Lots of nice eyeglass frames to try on. You'll find several frames that look great on you!

My appointment was on Valentine's Day and in spite it being a Holiday, I found my optometrist to be very pleasant and easy to talk to. Unfortunately I cannot remember her name but she was young and beautiful and had a great personality. I would definitely recommend Pearle Vision I Southcenter. Thank you! read more

Yes, betty is so nice she helped us a lot. Lots of slection to choose from, nice and organized store, parking and easy to get to...

What got me in the door was the fact that this location has so many Ray-Ban frames. I've been coming here for the past 3 years with a prescription elsewhere just to purchase glasses. Finally my prescription expired and I figured why not try here as a one stop shop. I had Dr. Nguyen and it couldn't have been a better experience. Maybe I also just have really good insurance but I don't understand the hate here. read more

I have gone to this location for a few years and dread going in to get new glasses. My insurance covers new frames and lenses every two years and EVERY time I go in they try and upsell all the bells and whistles and garbage "Blue Light" anti glare blah...blah...blah. Recently I went in and received a quote for the glasses I wanted that was under one hundred dollars. When I called back to ensure the order was placed I was told the order had not been placed and now the price was closer to $300. I have purchased new cars with less haggling than happens here at this store. The product is fine, but the staff are super aggressive with their BS pricing. I do not recommend going here if you have an alternate choice. read more

Super happy Dr. Nguyen is now serving South Seattle along with her other location in Issaquah. She's friendly, efficient and honest with her recommendations. Finally decided to try out contacts after years of failed attempts, and she helped me learn in a matter of minutes. Ended setting up the whole fam with exams, got a new set of contacts and two pairs of glasses. read more

Terrific service! Everytime I come in, not matter how busy they may be, they make me feel important while the manage their tasks at hand.

Dr Karen Ma is terrible. If less than 1 star was available, I would choose it. I have been going to Pearle Vision for many years at other locations. This is clearly an issue with this store, and Luxotica in general. I was suggested to try a new type of contact to me that they had no trials of. I waited a month for them to arrive and when I put them in the left contact was perfect, but I couldn't keep the right one in my eye. I've worn contacts for 40 years. I know when there is a serious issue. When I returned to ask them to check and make sure they were correct, the doctor said she would charge me to look at the contact. I was not looking for an exam, but just tell me if they were what was suppose to be ordered or constructed correctly. She refuse to stand behind her fit, without paying her more money. dr Karen Ma is the most unprofessional optometrist I have ever encountered in my 40 years of wearing contacts. read more

This place was extremely unprofessional. The doctor at the time was apparently filling in for the normal doctor. They didn't have the contacts I needed at that time, so they said they'd order them and call me when they were in to schedule my fitting. It was over a week and no call, so I followed up and sure enough they were there already. Went to my fitting, the same fill in doctor was there and they couldn't find my prescription so the doctor asked me if I remembered what the prescription was (how would I know, I'm not an optometrist). She ended up making some notes about my Rx on some post it notes, pretty unsettling. They wouldn't give me a copy of my prescription, although I don't see what the issue would be of writing a new one; that really irked me because now I'm almost pigeonholed to order my contacts from them. Anyway, the only caveat was that the optician that guided me through my contact fitting, Brian, was very helpful and nice. read more

Weird. I've googled and also looked at their Yelp review and they're all bad but I've always had good experiences here. Granted, sometimes they won't pick up your phone call because they're low staffed but when it comes to customer service and cleanliness and wait time, they're awesome! I gave them a 4 star because I did leave a voicemail and I did call and nobody picked up and even after couple days nobody called me back which resulted in us coming into their physical location but once we were here they were all smiles and helped us out. DR ma is always friendly and cracks jokes and welcomes everyone in. Not sure why everyone else had bad experience... it's too bad but I'm going to continually come here Also whenever they have deals they always try to hook me up and show me how much savings I will be saving which I totally appreciate. Highly recommend this place read more

I've been coming to Tukwila Pearle Vision since 2009 and I'm pleasantly surprise by the newish Dr and staff. Everyone was friendly and incredible professional. If you didn't want to come here because of the previous bad reviews trust me; things have changed. read more

The optometrist we saw was friendly and kind. She made us feel welcome with a new experience. The sales folks were informative and helpful without being pushy, and Wendy, the assistant manager, went above and beyond taking care of us in a difficult situation. I don't plan on going anywhere else as long as she's there. read more

Was recommended by a colleague to go in and ask for Wendy to help me with safety glasses as I work at the hospital. I could not be more pleased. Wendy is the type of person who gives 120% to her customer, so rare in this day and age. She was professional, kind, and and an expert in her knowledge. She made me feel valued. She was prideful of her company, the products they sell, and the providers she works with. Absolutely adored her, and am sending all my friends her way! read more

One of the worst!! Assistant fail to tell me they move Came in 15 mins late because I was at their old locations. Unable to see me after I waited 2 weeks for this appointment smh Customer service is even worst - I walk into the office and the front desk and basically not even listening to a man and not explain shit and raising her voice at him smh I'm never come back here again read more

The gentleman who helped me did not sell me what I specifically told him I wanted. The young lady who attempted to clean up his mess didn't call me as she promised. They refuse to give me a refund without a receipt. Great. I get to come back here a fourth time because their employees are really bad at their job. When you sell, you must listen. When you promise, you must follow through. Failing to call is bad form and poor business. read more

First eye exam with Dr Ma today and I walked out feeling like a number and not a patient. She was late coming in, which isn't a deal breaker - life happens. The actual eye exam took less than 10mins. I've been wearing contacts for over 20 yrs and have had many eye exams during that time. Never once have I walked out feeling uncertain about my prescription or the quality and thoroughness of my exam until today. She was very matter-of-fact had no warmth in her interaction. She definitely didnt treat me like a patient. When I brought up a question about Lasik, she brushed off the question saying "We don't co-manage." The woman who actually worked for Pearle Vision was polite and courteous though. read more

Excellent customer service. Every person at Pearl was kind and helpful. I got a great feel when I called to make the appointment. They have exceeded our expectations! read more

I just called earlier wanting to check if my insurance is covered through Pearle Vision. I spoke to a lady named Katie and hands down she was one of the friendliest and most helpful receptionist I have ever talked too in awhile. If you guys need help scheduling an appointment or any questions Katie is the one to talk too. Katie knew what she was talking about and assisted me through what I needed to do for my own insurance over the phone. read more

I'm not sure why this place has bad reviews but my experience here today was beyond amazing! My eye exam was very successful, the doctor was so nice and really showed me why even with my old glasses I still had blurry vision. The lenses I got today are going to make my life so much easier and clearer! Can't wait! read more

I used to be a pleased customer of "Pearl Vison" especially when they always have the two for one deals. I always buy a street pair as well as a safety pair of glasses for work so as I buy these pair of glasses pearl vision advise me of insurance on them it is only $20.00 more per glasses I believe and it is good for one year after original purchase so I bought the insurance. I was told that no matter how many times during that year you can bring you glasses or frames for repair or replacement and only that year sounded like a great deal. Six month later my safety glasses needed repair the sales rep said " your glasses are need of repair I said yes I told him I'd bought these glasses from this location he said well we can not find you in our computers well I said fine I have my receipt he said oh yes now I see you" . Yea ok that's one situation One month till my year is over on my insurance on my safety glasses again I brought my receipt again I told the sales rep this is my second time getting my glasses repaired he looks at me and tells my "sir you only get one time repair on the insurance per frame" well ok I said to him well that's not what you guys sold me!!! He said well I've to take to one of the other sales rep and call you tomorrow. Well a week later no CALL.... Don't not advise this particular PEARL VISION there store policy are very low people skills are low I am just one customer yes but one that not be returning read more

The worst!!! It's taken over a month for my daughter to receive her glasses. 2 weeks ago they called to tell me her glasses didn't pass inspection. I called and called NO ONE EVER ANSWERS THE PHONE... SERIOUSLY FED UP. FIRST AND LAST TIME TO EVER GO THERE!!! After just leaving it on speaker and stayed on the line while the phone rang and rang... Someone finally picked up. Told me maybe maybe should get her glasses last Saturday. No call at all. I called before I wrote this wonderful review and of course I'm not surprised... NO ANSWER!!! Ugh!!! So frustrating. I had to put a star because without one I can't post my review. THIS DAMN PLACE DOESN'T DESERVE A STAR!!! read more

2010: My Dad needed new specs after surgery. IMO: They needed business and rushed him to get in for an exam too early. They did exam, ordered, prescription was wrong, gave him dbl vision, they reordered, it turns out the exact same lenses AGAIN... so we wait for the order again...his vision still isn't correct w/ what they ordered. Long story short, he is tired of their incompetance and is wearing the glasses he got back in the 90's. A total waste of his time and money, my time and gas to travel to his city for appointments. Save yourself a headache, do not go here. Edit: In talking w/ corp office, they HAVE corrected a $50. bogus charge that they were bullying my dad to pay. I also found out that the ENTIRE crew has been revamped, new DR., new GM etc. Hopefully this will help any future customers get better service & to recieve correct prescriptions. The kind folks at corp. were shocked at details of how Dad was treated & are trying to correct some of it. read more

Dr. Karin Ma is fantastic! I arrived 10 minutes early for paperwork and was taken back at exactly 5:30 PM, my appointment time! The eye exam was thorough, but fast. She had no issues answering any of my dumb questions (I haven't had my eyes checked for 8 years). One of the best parts was that after my copay, Dr. Ma explained to me that when I received my EOB from my insurance that even if it said I owed them money she would write that cost off to encourage me to come in yearly for an exam! How awesome is that? The staff was friendly and quite eager to help me choose my frames. I wasn't pressured into the expensive racks of frames or to pick the most expensive lenses. Basically they let me make my decision. Not only was the service fast and efficient, my glasses were ready the next day and adjusted perfectly when I went to pick them up. Thanks Pearle :) read more

I honestly don't understand the bad reviews because I just had an appointment the other day and it was staffed by some of the nicest people I've ever met. Does politeness equate to good service? No, but the service was just as good. I'll be back! read more

I had a great experience. I showed up about 10 minutes early for a 3pm appointment. I was taken back on time, the Dr. Was fast and accurate and made sure I was happy with the choices for contacts. Veronica, the optician, was extremely personable, helpful, and eager to please. She made sure I understood my options and the cost of each option. She even took the time to run some numbers for me. I've worked in customer service my whole life and I really love when I get excellent customer service! Thank you for the great visit. read more

I used to always go to Pearl Vision, but when I switched jobs, I switched insurance companies. My new career opportunity sent me into a stressful frenzy with my new opt.; he made me come in for my exam and get "trial lenses" then made me come back in a week. Then I was told I needed to come back a third time and pay over $200 for color contact eye exam...I have never heard of such a thing. I was nearly in tears! I decided to just take my exam back to Dr. Crockett and I was in and out of there with my color contact prescription! I was only supposed to get a fitting but he did a whole new eye exam, just to be thorough! I love him! He's super duper nice. I've purchased contacts from them once, but discovered discountcontactlenses.com with awesome consumer coupons - they're pretty awesome too :). I totally recommend Dr. Crockett's service! read more

Great service and staff here. I got waited on as soon as I walked, in staff listened to what I needed and actually gave me lots of options and assistance. read more

I recently purchased 2 pair of glasses and want to say how amazing the staff was, Lucy,who is the Manager and her staff Veronica & kerlyn, were, so incredibly helpful, very knowledgeable, caring and took a long time to help me pick out the perfect glasses, went over everything in great detail to make sure I understood all of my benefits with VSP. This is by far the best experience I have had and would highly recommend them to anyone looking for a great place to purchase eye-wear. Thanks ladies :-)))) read more

Love this location! Onsite optometrist with all the latest equipment. They have an excellent selection of frames at great prices. Most importantly, my glasses arrived a week early with perfect application of the prescription. read more

Dr. MA was extremely unfriendly. She was 10 minutes late coming out for me- yet kept talking about how late we were with my "appointment time". There was NOBODY waiting before or after my appointment. It seriously took 7 minutes for the entire exam yet she seems so worried about how much time she had to spend looking into my insurance etc. They got my insurance info when I made the appointment!! Why hadn't this already been figured out?? Nothing about her was customer friendly AT ALL. Gigi helping with the glasses was very friendly but I do feel the are very over-priced. I have insurance and I was astonished how much I was paying for the glasses that should of been "covered" by my insurance. The frames were 100% free and somehow it was still $225 out of pocket for my glasses! Still confused about the whole experience. Back to Costco I guess. read more

I cancelled my appointment after receiving AT LEAST 6 calls prior to my appointment. It felt like lightweight harassment. I had been there before when Dr. Ma (?) was there. However, it had been some years. I scheduled an appointment for my daughter and myself (on different days). I called the day of my daughter's appointment and was told the had a power outage and needed to reschedule. I'm glad I called because I would have been upset if I showed up and couldn't be seen. We rescheduled for the following week. They called SEVERAL times usually at hours when I was unable to answer the phone. Saturday they called twice before 9:30 am. They do this thing where if you don't answer, they just immediately call you again. The second call woke me up and I answered. They needed my social to verify insurance. I gave it to them. Around noon, same thing. They called AGAIN - I was on the other line and didn't answer...they immediately called back. I clicked over and answered and told them that they were calling too frequently. Women on the phone got rude and said "i'm calling because you have an appointment with us." I said, well please cancel that appointment. I understand them wanting to confirm insurance but most medical providers wait until you bring your insurance card in AT THE TIME OF YOUR APPOINTMENT. read more

By far the WORST customer service I have ever, ever experienced. Would give zero stars if possible. First of all, I understand there are business hours for a reason. But under certain circumstances staying to help a paying customer 1 mintute, yes literally 60 seconds after closing is not a big deal. My husband and I sat in bumper to bumper traffic for 2 hours to get to pearl vision to pick up his glasses. It usually takes us no more than 20 minutes to get there from our home but because of the traffic revisions on I-5 the freeways were closed. We called a few minutes before 6pm when we were literally 3 street lights away to inform them we were stuck in severe traffic and would be there right at 6 or maybe 1 minute after. The jerk who picked up was completely unsympathetic and told us if we get there at 6 we wouldn't be helped. We explained we were stuck in traffic for 2 hours and he really said it wasn't his problem and the doors would be locked at 6. We pulled up to the door at 6 and the employees completely ignored my husband standing outside so he gently knocked on the door, the asshole had the nerve to ask my husband why he was "banging" on their door. Mind you these employees knew my husband really needed his glasses as we asked for the order to be rushed. Georgetta (I think that's her name) finally let my husband in to pay for his glasses but she continued to scold him for being 1 minute late even as we explained about the traffic. My husband told her he would understand if he had her waiting for 10-20 mins he'd understand why she wouldn't wait, she went on to argue and get smart with him saying "yeah I'm pretty sure you wouldn't stay if you were in my place" mind you we are talking about an extra minute or two !!!! She wasted 4 minutes arguing with my husband when she could have just rang him up and got on with her damn day !!! I am completely disgusted with the staff at pearl vision. As a business owner myself I understand sometimes things happen and people run a little late, there is no excuse for their lack of professionalism in this matter. read more

I've beeN getting my eye exams here for years. There is all new staff and a new doctor. The new doctor was great. After I left I was curious about my charge and asked the girl to confirm my insurance co pay cause I thought it was 100% covered. She got my name and said "I told you that the $65 for for contact fitting and the other payment was a co pay." I said I understand the fitting charge but I thought I didn't have a co pay for the regular exam. She said " I have your insurance up in front of me and I'm not making stuff up. " I said oh I'm not trying to argue I just would like to confirm. She continued with " I'm not making stuff up in 2018 you paid a co pay." I just said ok thanks and hung up. Worst experience about just being confused about my charge. read more

Very happy with my experience at the Tukwila Pearle Vision overall! The team was very helpful, kudos to Dr. Nyugen and Valerie for bring extremely helpful consultants on my eyewear needs! I was able to get in for an eye exam quickly. Dr. Nyugen was efficient and asked about what I use my glasses for and helped me make a decision on lenses that was in my best interest. Then I was warmly handed off to Valerie to assist with frames and final adjustments, and she was knowledgeable and suggested some really cool frames for me that I wouldn't have necessarily gravitated too but ended up really loving! Thanks for great service! read more

Very frustrating experience getting my eyeglass prescription filled at Pearle Vision Southcenter. Prescription for two pairs of glasses, one progressive for general use, one for computer use. Very shortly got eyestrain, headaches, and couldn't see clearly - both pairs. Went back to Pearle and asked them to check the glasses against the prescription. 'Oh, it's fine, it's correct', they tell me. Went back to my eye doctor to check it, and found that 3 out of 4 of the lenses were 1/4 to 1/2 of a diopter off the prescription. He also checked my eyes again and tweaked his prescription (another story). Back to Pearle Vision to have them redo both glasses with a new prescription. 'Take your time, get it right' I tell them. When I pick up my glasses the 2nd time, same story, 2nd verse, eyestrain, headache, can't read a street sign at 45 paces. My eye doctor's clinic found the same level of inaccuracy in the 2nd prescription. After a total of 5 visits at an hour or more a pop, and who knows how much lost time at work, I brought back the glasses for a refund. They spent the whole time trying to convince me it was because I couldn't get used to progressive lenses, and explaining how impossible it was that the glasses were wrong. Bottom line, if you have astigmatism or a prescription of 4 or more diopters, they will probably get it wrong. Very bad experience there. Walk across the street to Lenscrafters instead. read more

Had a great experience. Doc was bubbly and fun to work with. The people who helped me order my glasses were super helpful. I ordered a special type lens, and they were very knowledgeable about what they were selling me. I use VSP insurance and so I walked out only spending $25 on my glasses and $35 on a warranty (because kids). I felt super at home and comfortable. I highly recommend and will return. read more