5 stars does not do this place justice! Drove a hour away to get a Salsa fat bike here. Great facility! Staff was super cool and accommodating: they swapped my brakes to moto on the spot and didn't charge me. Ben, the salesman actually did the work! How refreshing. Graham told me the local trails I needed to hit.... Spoke a little to Mike who clearly knows how to hire and train great people.... Overall, a fantastic experience..... read more

Pedal & Spoke - Bikes Near Me - North Aurora, Illinois

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They helped my daughter pick the perfect bicycle to fit her needs at a good value! Their knowledge and attention to detail was impressive. read more

I just want to thank Ben for going the extra mile with one of there bike suppliers. The supplier didn't want to step up when they needed to. Ben kept pushing and the supplier finally covered the failure in full 100 %. When people buy an electric bike online or direct from a manufacturer, just remember when you need help/ support you don't have anyone to back you up.....buy locally, support your local bike shop.... They will be there when you need them. Thanks Ben and Mike. Mark read more

I wanted to wait to make this review until I rode the bike a handful of times to give my most honest answer. The bike feels amazing! I take all my bikes to these guys but I brought in my gravel bike to get a professional fit and it was awesome! The detail and knowledge that was provided from start to finish was 2nd to none. My ride feels night and day. BIG Thank you to Aaron and all the guys at the shop. read more

Very helpful and knowledgeable people. I needed some work done on my bike. Very happy with the price and quality of the work

I was looking for a bike to accommodate physical limitations created by my hip replacement and another orthopedic reality. The knowledgeable staff listened carefully and accurately to my needs and recommended the Specialized Como series of E-assist bikes. They made some modifications to fit my needs. Outfitted the bike with accessories which are designed specifically for the Como. Riding comfort was paramount to enabling me to get back to riding trails in our area. They delivered the product and the service I needed. I'm back on the trails! read more

Visited this store again 7/1/2019 but this time my Bike required much more work and again the experience and customer service was excellent. This time I worked with Austin and Anna. My bike looks better than before and also performs much better. They recommended several options and were very easy to work with. They completed the bike earlier than expected. I look forward to working with Pedal & Spoke on all my bike needs. Bike: Motobecane Work performed: Replaced Tires and Tubes Chainrings and Chain Cable cases Brakes and Pro Jag wire Lizard Skin Handle bar wrap Annual reconditioning And carrying case read more

Pedal & Spoke - Motobecane finished product "top notch work!!!!" - Bikes Near Me - North Aurora, Illinois

The people working here are really nice. My friend and I were biking on the Fox River Trail when we noticed her tires were in need of air. Since this place is located right off the trail, we stopped in to see if we could fill the tires up. The guy working was very nice and brought us the right needle head and pumped up the tires free of charge! Closed on Wednesdays. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) read more

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Back on 6/1 or 6/2 I called and asked the lady that picked up that I have a Velotric being del and I would like them to assemble it and how long to take for it. She said 4-5 days cause they're kind of busy. Good it came in on the 8th and I took it right over and oh I will get it Mon or tues. he said we are now backed up for 2-3 weeks! I repeated what I was told and he basically called me a lied!I had no choice but to leave it because I borrowed the truck to get it there. I 6/20 I picked it up. A bike guy could assemble it in 1/2 hr When I got it home I had been told the battery would be charged. NO! No instructions AT ALL how to use it! The left hand grip was not tightened the nice looped covering to cover the wires at the handle bars were right next to the uncovered wires! I even bought a helmet so my cost was $140 for the have hr Job and $60 for the helmet. Let's see, yep that was $200 of easy money! I wanted to support an Aurora business so I didn't use Oswego Cyclery as 1st choice. I was basically told your customer 1st anyone else is. ? read more

I went here to pick up a spare tire and the staff was super friendly and welcoming. They have a decent selection of bikes and it seems like they really know their stuff. I would feel comfortable dropping my bike off here for service. Great bike shop with knowledgeable staff! read more

100% the best bike shop around. Service is great, Graham, Mike and the rest of the people are friendly, very knowledgeable and really make an effort to help with whatever you need. I've worked with them for big things and small and always walk away feeling good. And, I've seen that they treat everyone who walks in, experienced or not, with the same kind and respectful attitude. read more

I have been thinking of getting a bike for a while and after going to a few shops I found this place on Yelp - I tried to go here a while back but because of covid they were only taking appointments and they were very busy. Anyways, I got here and tried out two bikes and ended up buying a used bike actually. They cleaned it up nice and it looked brand new. What's a nice tidbit is they are located on the river which has a bike trail - so perfect place to test ride bikes. The bike I got is perfect and the customer service was so exceptional they answered all my questions and made sure I was in the right bike for my needs! I highly recommend pedal and spoke! Thank you :) read more

Pedal & Spoke - Used bike! - Bikes Near Me - North Aurora, Illinois

I was able to make an appointment to buy a new bike, they had multiple bikes to choose from and very eagerly let me demo bikes on the path behind the shop. They were very helpful all along the sales process and Made getting the right bike for me very easy. Knowledgeable and helpful people in every aspect of the store, from new sales to service fir repairs. I will definitely come back here for all my bike needs. read more

I really really like this bike shop! I purchased a bike here back in December and had it on layaway. Just picked it up today! Anna helped me and she is phenomenal! She's super friendly and knowledgeable. I highly recommend talking and working with her if you're looking to purchase a bike. She is thorough and it's obvious she has a passion for bikes and cycling. She'll go above and beyond to help you out! Kirk is also fantastic! I made all of my payments with him over the phone with ease. He installed the bike seat that I bought with it perfectly. Also made sure everything was good to go before I brought it home! I definitely recommend this place!! read more

I've taken my bike to the team at pedal & spoke several times over the years. This is my first review, but the same applies for every time I have visited. Knowledgeable, friendly and efficient! The building, people and location make this a true neighborhood shop. Stopped in today to repair or replace my mtb rear wheel. Discussed available options and went with a replacement. They got the cassette, tire, etc. moved over to a new wheel while I waited which I was not expecting. Easy to follow covid-19 related processes in place and they are BUSY. Thank you to Kirk for taking care of me. See you on the trails! read more

Pedal & Spoke - Bikes Near Me - North Aurora, Illinois

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I can't compliment them enough, my first bike in over 40 years and I was wobbly to say the least. Pete our salesperson never laughed or made me feel silly. Another employee in the parking lot asked if he could help me with relearning at all. What a great group of people, the bike I chose was affordable and perfect for me. They made sure we had everything we need and understood the trunk rack, etc. We took our first ride today and no more wobbling, it really is a lot of fun. They do it all here so skip the big box stores and support a local business. read more

Pedal & Spoke - Specialized Roll Sport. - Bikes Near Me - North Aurora, Illinois

Update: I thought that my trike was pulling to one side, I took it back to Pedal and Spoke and the nice young lady, Anna gave it the once over and voila! she told me that I would have to get used to riding a three wheeler. Would definitely patronize again. P.S. Anna is is very strong also! read more

The staff at Pedal & Spoke are always willing to take the time to be sure what I am wanting will truly fit my needs. My new bike purchase was an excellent example of that level of service. From initial review of needs to sorting out the details of the bike I eventually purchase to making sure the set-up as right, they were there. I recommend Pedal & Spoke for new bike, accessories, parts, and service. Bob read more

As I have stated in my previous review, the next bike I would buy would come from Pedal and Spoke. I worked with a gentleman and he helped me pick out a bike from my wife for Mother's Day and the Specialized bike looks better and the quality of the bike is amazing. In addition, they took my old bike and let me trade it in for a new and sleek bike and was more than willing to help. Yes the bike was a little pricey, but just like everything else, you get what you pay for. Thank for you saving me and allowing me to get my wife and I new bikes. read more

I am an existing customer at Pedal & Spoke and have had my bike and my wife's road bicycles and my children's bikes serviced there before. Every time we have had a quick turnaround and excellent work performed and the staff and techs are super friendly, knowledgeable and efficient. Most recently, my daughter's bike had a worn rear tire and she was dissappointed she couldn't ride so I called and Graham kindly asked me to bring the bike in for a look. I took her bike in and Graham helped me right away and suggested to use a black tire to match the body of the bike and he was spot on with his suggestion. He quickly changed the tire and I brought it back home to one VERY satisfied customer! Thank you for being so helpful and thoughtful and I knew the shop was busy; however, you snuck in a quick repair that made a huge difference in my little one's life. This is especially important in a time like this when distractions and hobbies keep us going! Thank you again and I shall be back and recommend you each time! read more

Pedal & Spoke - Her bike. The tire color was not easy to find but with some thoughtful consulting, we made it look even better! Thanks Graham! - Bikes Near Me - North Aurora, Illinois

I wanted to thank Peter and Anna for the awesome help getting my bike put together and running. I have been riding consistently since I picked up my bike and could not be more happy, especially since I cannot run due to an injury and my gym is closed due to the stay at home policy. Again, a huge thank you to Peter and Anna! Best, Tony S. read more

I've been riding bikes my entire life and paying for them and their maintenance for about 20 years now. I've lived in Milwaukee, Phoenix and Dallas and Pedal & Spoke is the best shop I've ever worked with. They will spend whatever time is necessary to make sure you understand what maintenance needs to be done on your rig and exactly what you're buying. Their prices are always fair and there's never any pressure to buy whether you're new to the sport or a seasoned grinder. After you drop your bike off, they'll keep you updated with costs via email and phone calls; there are never any surprises. I do not trust my bike with anyone but Pedal & Spoke. I have three other shops much closer to where I live and they've all let me down. I take the extra time to head out to Pedal & Spoke every time. They're riders and their passion comes out in their work and their character. read more

ANNA! Anna is awesome and helped us out of a jam today by calling around to other shops, finding the parts we needed, and even offered to stay late and install them so that I could start on my ride early tomorrow morning. 5 stars for Anna and Pedal & Spoke!! read more

The service here is great. My bike was repaired within a day and the gentleman that I spoke to after the repairs was courteous and explanatory. I'll happily return in the future. read more

This has become my new bike shop. The people here are nice and knowledgeable. I went here for Specialized shoes and they gave me lower than MSRP for last years model (I favoured the colours better than the 2013 model...yes I am a woman...it does matter). They openly told me they are working on their women's cyclists equipment in shop since they only really carried a few items. The shoes that I want were on the higher end of the woman's shoes they carry. I appreciate their honesty about learning more and focusing more on the female cyclists (I wish more places were like this)...but they can order you what you want. I am excited to see what the future holds in that department. Once again a good store, nice people who know what they are talking about. And the cutest little dog in the world...that is oh so friendly. read more

I bought a new bike from this place last summer. I had heard good things and wanted an upgrade from the big box store bike from a few years prior (I had no idea what an enthusiast I'd become). I was treated like what I wanted mattered, asked for and received recommendations. I wanted a logical step up with a fear of over-commitment and test drove some and fell in love with a trail bike that I really enjoy. I took the bike in for its (free) first year checks this year. About 250 miles into this season, my back tire blew OUT. Fortunately, I was on the trail, no cash on hand, and walked the few miles to the shop. When I took it in, Pete (I think his name is Pete) told me that he would make the repair, let me go, get the money and pay for the repair. I thought that was pretty remarkable. I thought I'd have to arrange a money drop and me and my bike held hostage until the ransom money came. It gets better. When Pete pulled the thread, he said the tire appeared defective because the seam had ripped away. I questioned whether or not the 1200 miles on the tube may have had a part in that. I was willing to pay for the repair. He told me no. The tube is defective. There's no charge. I don't run into businesses like this very often. I love you guys. And I think I'll be in next year to look for a second bike. The good things I've heard about you are true. read more

With pricing on what a new bike could be, I would recommend finding/buying a cheap old one that needs work done to it and have them repair and tune it for you. This saved me alot of money in the long-haul with just buying the replacement parts for my bike. Anna was helpful and kind with going over the parts I needed to get my bike back on the road. A+ service. read more

I just had another fantastic experience with P&S. Dropped off my road bike because my rear brakes were sticking bad, I had completely taken them apart and cleaned them up but no luck. Without hesitation I rolled it into P&S. When I picked the bike up, it looked the same but of course the brakes were tight and felt great. $35 bucks for a brake adjustment, sounded great to me, beats the hell out of three hours of me beating on it in the garage. It was not until I actually road the bike a few days later that the enormity of what they had done became apparent. I swear to god they completely tuned my bike. So yeah the brakes felt great, but then as I was shifting I noticed my 91' Giant's signature chain rub in the highest and lowest gears was GONE. The rub that I had spent so many hours trying to adjust away was no more and my lack of sound as I zipped down the bike path silently for the first time in years just put a huge smile on my face. They tightened everything down, the bike has never felt this solid. Does this mean that everyone will have this experience, maybe not, but at the same time this is the type of shop that strikes me as one that always goes the extra mile for you and your ride. read more

I purchased a bike here at Pedal and Spoke and the employees were very quick to recommend and be patient while I picked out top of the line bike products that they sell at their store and were quite polite. It was a good experience, until the bike needed to be serviced a couple of months later . I took my bike into Pedal and Spoke to be serviced and explained to an employee the issues I was having with the bike which were that a tire had popped, I had been having trouble filling the tires with air, pedaling had become difficult, and I had crashed the bike a couple of times since purchase so I wanted it checked over by a profesional. My understanding was that they would check the bike over, call me with an estimate, and when I came to pick the bike back up, show me how to change the tire and sell me the tool to remove the tire for replacements in the future. The initial technician and I also spoke about the pump having issues which the initial technician also agreed that it sounded like the pump was faulty. But, this was before I mentioned that the pump had been purchased from Pedal and Spoke. Very little of what was said to be done with the bike while it was at Pedal and Spoke actually happened. I received a call a couple hours later saying that the bike was finished and ready to be picked up, when I asked to speak to the technician because I hadn't recieved a phone call with a quote, before service as agreed upon, I was told the technician was on break. The gentleman I was now speaking with on the phone listened as I explained once again that one of the issues with the bike I thought was the tire or the pump, which then my understanding was to bring the pump in to be checked over since it has been purchased at the time of the bike at the same shop and if the pump was found faulty it would be replaced free of charge which was nice, it's hard to find businesses who take responsibility for their products and take care of their customers. When I arrived to pick up the bike, the technician was once again on break, I was told he left no notes about the bike, and upon arriving the gentleman working emmidiately took my bike outside even while I was trying to ask him about the service done to the bike and what it ended up needing. He quickly took my money and told me another employee would show me my bike outside. Once I got outside, I once again started explaining the issues I was having with the bike and why I wanted it serviced to begin with, confused as to why I was explaining the issues my bike was having, for the third time, to a licensed bike shop. At this point, as this employee and I were speaking about my concerns with my bike, the gentlman who had been short with me just seconds ago, came outside, cut off the employee mid speech, to tell me that there was nothing wrong with the bike. As I once again repeated that I was having trouble with peddling the bike which hadn't been an issue upon purchasing and that that was another part of the bike I had wanted checked over, the gentleman from inside cut me off to tell me that the bike had no issues and went back inside. I found out later, that this rude gentleman is the owner, which I would imagine, did realize the pump was faulty, and didn't want to replace it. Or, they made a bigger mistake before I had purchased the bike by selling it to me with bad tires. Upon purchasing this bike, I realized that there was a problem filling the tires with air, but I dismissed it thinking a reputable bike shop wouldn't sell me a bike with bad tires (valves). Interestingly enough, now the back tire, which is the one I had replaced at Pedal and Spoke a few days back when this all transpired, now can be filled properly with air with my current bike pump purchased at the same time as the bike from Pedal and Spoke. The true icing on the cake, is they gave me back the bike with the seat raised so high I couldn't ride it, and they left it in the highest gear so it was hard to get it going once I sat down on my bike and tried to ride it away from store. There were no notes on what had been done to the bike, they claimed it had no issues even though they had no notes, but had clearly changed the seat level and the gears. My advice is, if you buy a bike from Pedal and Spoke, make sure you know your bikes and accessories first, and don't give them any critism or suggest something might be defective, because they'll go almost as far as to kick you out of the store, and again yes, this was the owner who acted the most rude of all the employees I encountered at this store. Buyer beware. read more

Just purchased a new bike and in the process of having one serviced. The staff has been GREAT and very helpful, Pete took great care of us through the entire process. Their knowledge and great customer service is why I would recommend them with no hesitation. Thanks again to everyone and Pedal & Spoke. read more

Look no further than pedal and spoke for the best quality and service in the western burbs. It is the only place I take my bikes, knowing that I will get fast and friendly service every time. I recently had a project that was overhauling a lot of parts on my current ride and the team was eager to help me through all my questions and end up with the best result. I really can't say enough good things about this place. I ride with three other friends who now only go to Pedal and Spoke. There are plenty of shops much closer to me, but this is the place to go for top notch, pretty much everything. From super high end road and mountain bike to beginners Pedal and Spoke will take care of you. read more

Called the store about info on a particular product. Sales person bashed on brands that I asked about "which they didn't carry in their store". Appreciated the advice on products they offered. Came into the store to purchase that item, no one said hello to me until I walked all the way to the back. Technicians looked at me as if I shouldn't be there. No smiles. Sales person quickly tried to ring me out. They have the products at their store. It like just be nice to have some quality customer service. I work in customer service and have been for 10+ years. 'm not one to ask for a lot. Just a simple hello, hi, even a smile, or welcome to our store and hope to see you again. Idk. Maybe I am asking for too much. read more

From start to finish, Anna at Pedal and Spoke made my experience one that will bring me back to this shop. I couldn't be happier with my new ride and would recommend them to anyone no matter their level of expertise. read more

Excellent service! They changed a pair of tires and tubes in 15 minutes.

Great experience. Bought my first legitimate bike from them a few weeks ago. I tried another bike shop first when I was just looking and they didn't really seem interested in helping me. Went to Pedal and Spoke after reading reviews and I should've started here in the first place. Ashton was really helpful and explained things in a way I could understand. I'm 6'7" with no experience in looking for a bike that fits me. I told him my budget and he suggested the Specialized Crossroads Sport. I love the bike and am glad I found P & S. read more

What a great shop! Had my eye on a bike and over the course over a few weeks Becca patiently answered my questions and gave me good input. No pressure from all the staff there...just great knowledge and a love for all things cycling. And yes I did end up buying the bike. read more

This is an awesome place that I recommend taking your bike to. The staff is very friendly, knowledgeable, and knows what they're doing. We took our bike to another bike shop last year for a tune-up. The bike rode even worse after getting the bike back from that other shop. This year we decided to take the bike to Pedal & Spoke because it is closer to our home. What a difference it makes in having someone fix your bike who knows what they're doing! The bike now rides like a new bike. They didn't try to sell me new tires when the bike only needed an inner tube for the front tire. Thanks Anna and the staff! You are wonderful and we will keep coming back! Annie P read more

They took the time to answer all of my questions and even some I didn't know to ask. I'm extremely happy with my purchase and the service I received. This is definitely a family business worth supporting as you will get a ton of value in return. read more

Pretty much the only bike shop I enjoy visiting in the state. I feel like all the guys in the shop are willing to drop what they're doing to help out not only me but any customer that walks in. Not only are the very helpful I find that the repair service is top notch. Email estimates that include price breakdown and quality work impressed the hell out of me every time I've had them work on my bike. The selection in store is great, I bought my sons 1st bike there and recently added to my collection too. Oh and it's just not a good selection of bikes, they have the gear you want as well. Lights, bags, shoes, saddles I can go on and on but you get it.. Finally.. lemme just say their group rides are a good mix of fun and challenges, I hope to hit many this season. If you're looking for a laid back shop without the elitist attitude sometimes found in bike culture, a knowledgeable staff and good coffee.. look no further! read more

I stopped here yesterday after buying a used bicycle in Batavia. The bike needed some tires and a couple of other things, the staff was very friendly and worked with me to pick out the right tires. I was kind of in a hurry, and they installed the tires very quickly for me. The staff all seemed to be true cycling enthusiasts, not just guys who work in a bike shop. If I lived close by this would be my "go to" bike shop. read more