My family has been purchasing bikes from Gus' for the past 10 years. Till now, service has been…read moregreat. So I was disappointed when my wife told me about her experience with Jeff at the shop today. Stopped by the shop for a tire repair and stood at the counter waiting her turn for Jeff to help. When another customer then entered the store, Jeff ignored my wife and proceeded to help the gentleman. It wasn't until Jeff had finished with the gentleman that he asked my wife what she needed. Not sure there is much room for a misunderstanding here. The way my wife was treated was rude and disrespectful. Please do better, Jeff.

Great friendly service, communication is great; I recommend them to everyone but they DO get busy…read moreand have back-ups - not because they're slow but because they're competent and popular!

Very knowledgeable and friendly staff. I was impressed with how much time they spent with us,…read morefitting my husband and I with new e-mountain bikes.

This place really does suck. I brought my bike in to have the pedal removed because I could not get…read moreit off. I was going to grind it off, drill and tap. The dude there got it off for me but stripped the shit out of the crank shaft arm. So my pedal fell off after considerable work trying to get them to hold. I need to buy a bike. I go in and get a used one. The tires where flat. So I asked him to put air in the tires. He brings out a pump and leaves it on the floor. This is not a place you go to for service. The selection is lousy and expensive. I think they run a 'bring your bike spin' class which might be there priority. Not sure. I am sure if the work they did for me. I would call them lazy mechanics. He didn't want to take the time to do it right. I should have done it myself and invested in the tap. Live and learn.

I was having a problem with my bike, Todd and his employees were incredible. Todd the owner went…read moreabove and beyond for me to fix the problem. I would recommend that anyone looking for a bike or repair go to Exeter cycles, you cannot go wrong. The best bike shop I have ever been to, period.

This is a great shop, period. The customer service and expertise in the back are both outstanding…read more I recently ran across a frame issue with my bike and Exeter Cycles worked with the manufacturer to make it right. I highly recommend this shop if you are looking for a bike or need a good mechanic to wrench your bike.

We ordered a bike online for my son and it came mostly put together but it needed some work beyond…read morewhat I could finish. The training wheels we ordered didn't quite fit the bike. They managed to get them on by bending them into place. They charged $30 total and spent at least 45 minutes solid working on the bike. They were as perplexed as I was by the fact that this bike had just one brake on the handlebars to control both the front and back. After I was home, I read all over the documentation, "the front wheel appears as if the brake doesn't lock, that's just how this bike is designed." :P They basically dropped everything they were working on just to help us out. I wouldn't buy accessories here, but this is a decent bike shop for repairs!

Nice shop in norther Mass area. Friendly staff. Will be back when the weather warms up and time…read moreto start riding again.

Marc and Chris allowed me to jump the lengthy waiting queue in order to make a critical repair…read more(entire new front rim) over Labor Day weekend on my 1987 Raleigh Technium.... just to accommodate my next-day departure for Nantucket. Everything these guys touch on a bicycle is professional and first-rate.

Great store. Got our grandson a rockhopper bike for his birthday and the staff was great, answered…read moreour questions etc and will come back next spring to get our grand daughter one also. Len P. Marblehead

I recently had an issue with my bike and stopped into Colonial Bicycle Company without an…read moreappointment. Colin immediately stepped in, provided excellent product knowledge, and quickly fixed the problem. The staff is always friendly, helpful, and knowledgeable, and the store itself is clean and well organized. I highly recommend Colonial Bicycle Company for all your bike and service needs. Thanks again!

Great service . Always leave knowing they did great with my questions and what I neededread more

Small shop with individual attention, I went here because they had used bikes and of course ended…read moreup buying a new one and a bunch of gear. Big plus for this shop- if you buy a kid's bike and want to trade up they will give you 1/2 price of old bike( trade in)towards new bike. A customer there before me(ungainly out of shape guy, 50" waistband and blue tooth) occupied the full attention of the young gearhead clerk, to the extent that we languished about 10 minutes and showed ourselves around in the cramped space. Finally a tall big guy (five kids he said) who may be the owner found his way out of the repair section of the shop and was quite solicitous (had kids pick out helmets and fitted them), though he continued to interrupt himself and wait on other customers and answer questions, whilst bluetooth guy- who bought nothing after his 45 minute discussion but must have been a big fish- got 1 on 1 time the entire visit. We were direct and to the point, and the only people making a purchase that day as far as I saw, but again there were many interruptions and I got the feeling that our business- buying a $300 kids' bike- was not as thrilling as talking bike shop with various aging males. The end result is that I spent 50 minutes in the shop where I could have spent 15, and wanted my time back. I politely advised the owner of this discrepancy in service (when he reappeared after the third interruption from the back) and he was kind enough to throw in the kickstand, water bottle cage and water bottle, and profusely apologized. He may possibly have ADD, which would explain some of it, but his behavior was echoed by the junior clerk who did the exact same thing when we were passed off to him at various points. I guess part of my ire stems from years of being treated (what I feel is) as a second class citizen or being patronized in certain more male-dominated environments such as auto repair shops. I am sister of 4 brothers, the happy mother of 5 sons and have worked in all-male settings, so I have absolutely no problem with guys and get along well with them. I myself have had jobs in a service/retail setting in the past and would never treat say, a senior customer differently than a youngster other than perhaps adjusting my pitch/volume or language to be appropriate to what they expect. I just wish more/most clerks in such settings would act as if middle-aged women were real people who are worthwhile spending time on, too. I would attribute this service defect to poor parenting, but it could be modified by training on the part of shop owners.

I am pretty fussy when it comes to the work done on my bikes but I have to say that I was…read morepleasantly surprised when I had my cyclocross bike worked on by the mechanics at Alternative Bike Shop. A friend referred me to them and I wasn't sure how they would do, being a smaller shop. But I was greeted by Vinny who walked through my list of repairs and told me it would be ready later in the week, which it was. He even called to let me know it was ready. I had a lot of work done but the price was as reasonable as I've seen. He could have skimped on a couple of things but they returned the bike having done an A+ job and the bike works almost as good as new. These guys are very friendly and really seek to understand your needs.

After a brain injury from a car accident that totaled my vehicle, I was left without transportation…read moreand feeling completely overwhelmed. I walked into EZ Electric Bikes & Scooters and met Steve and the owner, Theresa, and they genuinely changed my day -- and my entire situation. At first, I purchased a beautiful motorcycle, but unfortunately, due to brain fog, I wasn't able to pass the motorcycle test. When I returned to the shop, Steve and "Mother Theresa," as I call her, showed me true compassion. They listened, understood, and worked with me to find the best alternative. They got me into a new moped that didn't require the same licensing. On top of that, Mother Theresa generously gifted me an $80 helmet -- completely free -- just to help ease my burden. They even went above and beyond by writing a note for the DMV to simplify the process of switching from motorcycle to moped plates. During a time in my life when everything felt like an uphill battle, Steve and Theresa treated me with unmatched kindness, patience, and heartfelt compassion. I truly can't thank them enough. If you're looking for a place where you'll be treated like more than just a customer, EZ Electric Bikes & Scooters is where you'll find that kind of care. - Bruce L.

Terrific (and quick) service for my grandson's scooter. Very nice and friendly staff. Thank you.read more