We have bought three Pedego e-bikes from this store and the customer service especially with Jerry is absolutely exceptional (which is why we've bought 3). Would highly recommend if you're looking to purchase an e-bike or even just rent one for the day. Jerry is very knowledgeable and will make sure you are completely satisfied. They are right along the Pacific Trail which is great location. They can take care of repairs also. read more

Recently, I purchased a used--like new--PEDEGO bike from a private party (with less than 50 miles on it.) My boyfriend is very caring and meticulous, and he adjusted the derailleur to fix the issue of the chain falling off whenever we shifted out of second gear--the only gear that was working. Still, because he wanted to make absolutely sure the bike was safe for me, we decided to take it to PEDEGO ELECTRIC BIKES UPLAND. That's where we met the owner, Jerry--an incredibly friendly and helpful guy. I mentioned to him that whenever I rode my bike, I felt like my legs couldn't fully extend on the downward cycle. It felt as if I was pedaling with my knees bent at 90 degrees. Without hesitation, Jerry grabbed one of his bikes, told me to get mine, and brought us out back for a quick riding lesson! So there I was, a grown woman, suddenly learning how to ride my bike from a complete stranger--and loving every second of it. By riding alongside me and explaining what to do, Jerry showed me how to mount the bike and how to properly extend my leg on each downward stroke. The difference was immediate. I felt so much more comfortable and confident. I honestly couldn't believe it: at my age, I was learning a totally new way to ride a bike. Jerry was patient, attentive, and made sure I really understood the right technique. This small lesson taught me more than just bike posture--it showed me how genuinely caring and patient he is. After the lesson, Jerry did a full inspection of my bike and made several adjustments. While he worked, he answered all of our questions. We also got to know him a bit, and he treated us like old friends. In fact, he even had a few of his buddies hanging out at the shop, just chatting and enjoying the day. The whole atmosphere felt warm and welcoming. His shop has an amazing inventory, and we ended up buying several accessories for my bike. I even returned the very next day to pick up a few more items! All in all, our experience at PedegoElectric Bikes was outstanding. Jerry gave us exceptional service, offered fair prices, and showed deep knowledge and genuine friendliness. He treated us like friends, not just customers. From now on, his shop will be our go-to place for all our biking needs. Kudos to you, Jerry! read more

Pedego Electric Bikes Upland - My bike being tuned up on the rack. - Bikes Near Me - Upland, California

Had my Lectric Ebike throttle kit replaced under warranty Jerry took care of me I was in and out he tested it first it seemed to work but when I ride the bike I told him I do not feel a boost. He change the kit provided by Lectric and the bike runs like it supposed to now. Jerry gave me some info about the nearby bike trail close to the shop. Highly recommended read more

I have rented bikes at this location and have had my bicycles serviced here. Jerry and his staff are so friendly and do an awesome job with very fair pricing. I highly recommend them for all you bicycling needs!! read more

Excellent service from Pedego Upland! I own the Pedego shop in Redlands and Jerry and Susie are always available if a customer needs a bike or color that I don't have in my shop. When you buy a Pedego, you don't just get a bike. You get a nationwide network of dealers dedicated to making sure you have a great time with your bike. Many thanks Jerry and Susie! read more

Pedego Electric Bikes Upland - Picking up a special order for my customer - Bikes Near Me - Upland, California

Kudos to Jerry at Pedego Upland. I finally got to meet him as I rode the nearby Pacific Electric Trail and I wanted to see his shop. Unbeknownst my front brakes suddenly stopped working just as I was getting back on the trail and I was able to have him adjust it for me. He did a Quick Look over and tested and all good to get back on the trail. I had parked 8 miles away so it was great for him to do this and give me all kinds of good info about my Comfort Cruiser. Looking forward to taking my e-bike to him for my tuneups and what ever may be needed done. GREAT CUSTOMER SERVICE !!!! read more

Stopped in here today was riding my electric bike on the bike trail. Looking for a bike for my granddaughter . Everybody is so nice. But nothing better then the older man sitting at the front from Arkansas loved him . when we do get her bike we will definitely buy with this company. read more

While riding to Rialto, my friend ended up with a flat and this place saved us today. Luckily we were close by and they sold the right inner tube! Was about $10. They have a mechanic on site but he wasn't there yet so we just changed it ourselves. Restroom available on site. Right off the Pacific Electric bike path. read more

Pedego Electric Bikes Upland - Bikes Near Me - Upland, California

Excellent, very knowledeable, Pedego shop owners. Jerry provided solid advice on changing tires on my trail rider and doing so not only improved the ride but increased range significantly. Five Stars +++++ Phil V. read more

They are very knowledgeable and helpful. They helped me pick the best bike for my needs and size. They are excellent at bike repair. Friendly and efficient. I highly recommend this shop. read more

Looking for a demo ride? Come here and find your electric bike. I like them fat! Pedego trail tracker met all my requirements for fun, easy to use, availability, and looks. Rode the trail tracker on dirt trails and through the mountains. A lot of views made possible with the electric bike. 20 miles and 2,000 feet of climbing --30% battery still available. Throttle feature to boost up over the curbs & climb out of dips in n the trails. read more

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Awesome bike shop that's located right off of the electric bike trail that runs from Claremont to Rialto. The owners name is Jerry and is an amazing family man / business owner. He offers competitive pricing and enforces a quality work with good morals. All three generations of his family work within the store with the grandpa at security, and Jerry as the main mechanic followed by his son as the cashier. They helped me with my electric bike and tuned it to perfection as well as polished and cleaned it. My bike works perfectly and it was all done at a fair price. Will definitely come back. read more

I was riding with my family on the pacific electric trail and we popped in the shop to take a look at the electric bikes. While there Jerry was able to fix my husbands bike seat, he was super friendly and welcoming. We highly recommend!! read more

Susie & Jerry provided wonderful customer service. The minute you walk in your greeted and they make you feel like family. This was our first time riding electric bikes and we really enjoyed it. We had a large group of 11 people including 6 kids ages ranging from 14 to 10 months. They were able to accommodate us all. We had a buggey, tandem, Tricycle, and 3 single bikes. I chose upland because the bike trail is literally at their back door. And they make sure you feel comfortable riding before you take off. We really enjoyed our Mother's Day bike ride. We will definitely be back!! We had a great time. read more

Pedego Electric Bikes Upland - Bikes Near Me - Upland, California

Ok so I went into the bike shop!!! And didn't walk out empty handed ok maybe the first trip looking for something that my son can ride to school and home.... My husband said no way .. He changed his mind I went and talked to Gary and Susie great people bought my son his ride !!! Went in again the beginning of December my husband wanted a bike .. Guess what we went in again and he bought a bike !!! I have an electric bike already not a Pedego bike but I have one I got a few years back needed some work done on it ... tune up new tires etc... they fixed it .. So I'm ready to become one with the boys and buy a new one will hand down mine to my daughter .. so bike number 3 is in the way to go shopping for .... Love this place read more

We were on a bike ride on the Pacific Electric Trail and spotted the Pedego Bike shop. My friend wanted to get so accessories for his bike so we stopped there. The owners, Jerry and Susie were very down to earth, super friendly and very helpful. My friend got a basket for his bike and Jerry installed it at no extra charge. I would definitely recommend them for any bike needs. They also had lots of brand new electric bikes to choose from. read more

We bought a bike for my son for Christmas from Pedego Electric Bikes here in Upland, and have been blown away by how helpful and positive the folks here are, especially Jerry. He is extremely knowledgable about the products he sells, and stands behind them. His enthusiasm for cycling and for electric bikes is paired with an excellent ability to make connections and convey his knowledge. My son raves about the bike he got, and when I took an opportunity to rent a bike from the shop, I can say that the Pedego bikes are very intuitive to use. They work quite well from no pedal assist at all, up to allowing the electric motor to take over completely. I am definitely interested in getting my own bike, and whenever I do, this is definitely where I will go to get it. read more

We bought a used electric bike from someone (not this store) and it worked great for a while until the battery stopped charging after 6 months. We had no idea how to fix it so I started to call all the bike shops around. No one would even look at it if I didn't buy it from their shop or it wasn't a brand that they sold. Finally I called Pedego and they were willing to fix it even though it wasn't a brand they sold and we didn't buy it from them. And they fixed it for a very reasonable price. Well after about a week of riding it stopped charging again. Then in transporting it to the store the battery fell off (my fault not theirs). I took it back and they fixed it again. This time it was no charge because I guess the first time it wasn't done quite right since it stopped charging. It did take a couple of weeks to fix it both times but their guy was out sick so that's understandable. The whole staff was very nice and I'm so appreciative. They really do value their customers and if I ever can upgrade to a Pedego I will because service like this is hard to come by. Thank you! read more

Excellent service Jerry and his staff were amazing. I definitely recommend Pedego if you need E-Bike repairs!

We needed a charge on our bike and Jerry helped us out! And water and snacks to boot while we waited. Superior customer service which is hard to find these days. We bought a couple items while we waited !!!! read more

Went there because I thought it needed repair because I couldn't get the motor to turn on. They showed me what I was doing wrong and it worked fine. No Charge! After not having ridden it in a few years due to injury I needed a refresher on the controls. These guys are honest and have a lifelong customer read more

While we were in here, we noticed a group of other people just stopping by to say hello to the owner and his dad. When we were helped, he let us know a few things wrong w my bike (previously "fixed" by another shop in rancho). Gave us some free tips and advise. At the end of our visit, I felt lucky to have this shop nearby. My bike finally felt the way a bike ride should. I will be stopping by in the future just to say hello. Forever grateful. read more

I got a flat on the trail that runs by this shop and Jerry was so helpful in me getting back to my ride! Had a great time talking to him with my cousin. He and his wife are very nice people! read more

I wanted to do something different for my husband's birthday this year and looked up "things to do in Upland." My husband has always been interested in mountain bike riding and used to ride a motorcycle so I thought this outdoor activity would be fun. The location is great with very friendly and professional staff. We had a great experience and would recommend this to everyone! We'll definitely be back to ride the opposite direction of the bike path we took today. read more

Bought two new electric bike to help get in shape. The salesperson was very knowledgeable and helpful. The quality of the bike so far has been excellent. read more

Helped figure out what was wrong with the cheap e-bike I bought from out of country. Excellent and inexpensive work, will be bringing this and other bike here regularly! read more

It's a nice-sized shop with many good-looking bikes of all the same brand. I was mainly looking around for seats, which I didn't really see any, but it was nice to see what this shop was like. read more

These folks are absolutely fantastic! I bought a Pedego bike from them two years ago. Occasionally I've had minor problems with the bike and they are always there to help, using their expertise and their awesome smiles to solve any issue. I highly recommend that before buying your next bike, go see Jerry and Suzie! read more

The Upland Pedego team is awesome. They helped my wife purchase her first electric bike. They were very attentive to all of our questions, and thorough in explaining everything to us. We were able to test ride several options, and once we found the bike we wanted, Jerry went above and beyond to customize the bike (the Interceptor) for us with custom wheel rims, and a child seat. If you're looking for a bike shop that isn't snobby, that will treat you like family, head over to Pedego in Upland. read more

With Covid, we decided to shop for E-bikes. We had searched Pedego Huntington Beach, Corona Del Mar, and the shops were low on inventory. We drove from Huntington Beach to Upland, and were very pleased on selection, and excellent customer service. Susie and her crew are very patient and allowed us to switch bikes during our order. They really teach you how to use the bikes, and were nice to deliver our 2 stretch bikes. We have continued to call Susie daily with questions, and she is always patient. Thank you for being there for us! We will be sending over referrals! read more

Pedego Electric Bikes Upland - Marine Blue - Bikes Near Me - Upland, California

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This bike shop is fantastic. Just finished the free safety class. Jerry and Susie did a great job. Not only does the class help with you confidence but you also lean a lot about your bike. They have a great selection of bikes and accessories. This is a real gem of a bike store. I have purchased 5 bikes from them over the years. You won't regret stopping by this shop read more

I was in town for bussiness and had a couple days to tour the city. This place was by far the best bet for e-bike rentals! Similar prices compared to the other shops in the area, but the team treated me like family. They even gave me a ride to the airport when I returned the bike! Best choice I made during my week in the LA area. read more

Hello folks I'm Marc B. I highly highly recommend this location! Called in today with technical question regarding my E Bike. Mind you I didn't buy my bike from this location, and also I had called 4 different E Bike Shops and got the complete run around! I guess there was no profit in helping a person in need over the phone! However Jerry From Pedigo Upland answered swiftly, and within 30 seconds diagnosed the 3 possible things that could be wrong with my E Bike! While on the phone with him I fixed the issue in less than One Minute! Your my Hero Jerry and I will continue to shop Pedigo Upland and highly recommend anyone that I come into contact with to do the same! Extremely Pleased! read more

Let me start with a thank you to Susie and Jerry at Pedego Electronic Bikes Upland. We started off the day knowing we wanted to get a Pedego bike, but did not know much about them. We spoke to Susie on the phone and she provided great information and invited us down to see what was in stock. Upon arrival we were greeted promptly with smiling faces. Susie showed us some of the bikes on the showroom and then introduced us to Jerry for a demo ride. Jerry took the time to explain the features and the benefits of the different models and let my wife ride as many and for as long as she needed. Once we decided on the bike for us, Jerry fitted it perfectly to my wife. He even personalized it with a basket she wanted before we left. Susie explain all of the benefits of purchasing Pedego and from Upland. It is obvious they are passionate about their business. We drove 30 minutes to get to the store, but I would drive hours to receive this type of service. read more

Pedego Electric Bikes Upland - Bikes Near Me - Upland, California

Brought in my new Pink fixed gear bike today. And the awesome Guy that was working stopped what he was doing to ask how my day was and he fulfilled to fixing my bike and he went above and beyond. Shout out To BRENT. 7/9/22. BRENT IS AWESOME read more

The employees here are extremely helpful and were able to help me out with not only a bike rack that I owned and needed keys made, as well as repairs to my electric bike. I couldn't speak more highly of this place and it's employees. Please support local businesses, these people deserve it if you need help with your bike. read more

I purchased a very nice eBike from Pedago Upland nearly a year ago. I had an injury (not as a result of the bike!) and was unable to ride for six months. I then found my initial purchase bike to be too big for me to now handle. I went in and spoke with Susie. She was AMAZING! She suggested a couple different bikes, allowed me to "test drive" different models and sizes, (even allowing me to ride her personal bike!) before deciding on a bike which I know I will use more frequently and have a blast riding. She went over and beyond in locating that specific bike, changing over all my accessories, and making sure it was financially a great deal. I highly recommend Pedego Electric Bikes in Upland. The entire staff was knowledgeable, helpful, and fun to be around! read more

I went there after reading past reviews was pleasantly surprised by the help I got from susie and Jerry very professional very friendly they were the 1st stop on my quest for an electric bike .was very satisfied so I bought a bike jerry even delivered it within an hour of purchasing it .don't know anyone that does that .if your looking for an a electric bike go no further I would recommend very highly, walt read more

I think the owners are very nice people. They go out of their way to help people out and service other bikes, other than Pedego's. They have earned my business. read more

I went in ther looking for a part for my sons electric bike. Although it wasn't their brand, the gentleman that was working there was extremely helpful. He did have a part that was similar but noticed immediately that it wouldn't work. He offered advice on where to purchase my item but then surprisingly, offered me a FREE kit so I could repair the one I had. THAT is customer service and that's what keeps people coming back!!!!! read more