I'm so upset. I got referred here by my regular dentist office because I need braces. So I come…read morehere to the office. I do the initial consultation and the doctor tells me that I need a second opinion from an expert ortho surgeon to confirm if I need to remove a tooth or not prior to braces. This is my third appointment that I've gone to. I go to the appointment and the surgeon confirms what I've already told the doctor that every other person has recommended not to remove it because of the risk. Instead of telling me that it doesn't matter what the surgeon says she wants to remove the teeth anyways the office constantly delays me scheduling my appointment for months telling me that I need to talk to the manager. That the manger is on PTO, they're not back but they'll call me. I finally come in and was able to talk to somebody only for them to tell me that they were stalling me literally... This is a complete waste of my time. This is so unprofessional and not mature at all. What kind of business is this ? 0/10 don't recommend. Mind you I initially got my referral to come here either August or September and we're now in November.

Very friendly staff , excellent service, only issue I have is that they get booked up early…read more Evening appointments are often full quickly. Most of the time I have to book almost a month out.

I have been taking all 3 of my children here for over a year and we are very happy with the dental…read morecare Dr. A has given us. He continues to evaluate my kids palate and airway and gives advice on any interventions that my children may need in the future. The office staff are friendly. We love it here!

Tried calling and a rude girl answered the phone told me to hold as if someone was forcing her to…read morework for free and run customers off. When she picked the phone back up she's still shouting at someone in the office. I was shocked that they are allowed to speak to potential patients like that. I was going to be a self pay for emergency care. This was the closest office to me as it's right on the opposite side of 99 from my neighborhood. They should definitely have a dedicated receptionist to avoid running off business with a rude dental assistant.

Third time visiting this office, first visit as new we were met with excellent customer service…read moreeven received a tour of the office. Our second visit was an emergency appointment for my son who had a chipped tooth, paid a $120 for a five minute office visit to be told I would have to come back for the repair. Fast forward to the third visit for the tooth repair, our appointment was for 7:20am when we arrive there is a sign at the receptionist desk advising they are in an office meeting until 7:30. Why would you schedule an appointment for 7:20 if you're going to be in a meeting at that time, as if the customers time is not valuable. I addressed my issue with the receptionist and I'm met with an instant attitude and told, we always have office meetings at that time regardless if an appointment is scheduled. There is a lack of any kind of customer service or even acknowledging my concern. I made the decision to bring my children to this office based on the reviews I saw, but if you are looking for a dentist office with great care and customer service this is not the place.

The first time that I was scheduled at this office ( Katy Kids Dentist ) there was a large dead…read moreroach on the floor under a chair in the waiting area. I actually have a photo that I sent my husband while waiting. I wanted to grab my child and dart out of the door. I felt this was a sign initially. Aside from that, my child loved the airline pilot decor. We had waited for this appt. for a bit and I took off from work and school so we gave it a chance. We saw the female Dr. Approx. 1-2 weeks after she placed the crown, I noticed it was loose. My child sat quietly and was well behaved the entire time. So I believe it was tech. Error or weak cement. She used N2O and local anesthetic upon my request. She pushed liquid sedation but after observing his compliant demeanor she agreed N2O and local anesthesia would work which it did. I am glad that I advocated for my child when he did not need stronger sedative. Plus, it's an upcharge. An unnecessary one in my child's case. In addition to this, at a prophy appointment this office charged $75 for Fl2 Varnish. You will never run across this high price for Fl2 varnish anywhere else in the city of Houston. I have the bill to prove this was the charge for both kids for Fl2 varnish was $75 x 2 in addition the exam, prophy, and bitewing fees. I went back because I wanted her to recement this crown who a friend of mine who is a dentist said that she would have put a pretty resin 2 surface resin filling in the tooth not a ssc. My child's decay was not very large and I even doubted it needed a stainless steal crown. I realize SSC have their benefits. After giving this Dr. yet another chance, meeting my other child the Dr wanted to sedate that child too. My kids love the DDS are are very compliant. She even wanted to use conscious sedation to recement the crown. She basically did this so I would leave the practice in my opinion because she knew that I wouldn't want that. Even the front office was surprised to see this on the treatment, My kids had a dentist but we changed to this office because our DDS no longer excepted our insurance. They never had problems and never recommended sedation. We only went here due to our insurance and cute decor noted on the website. If you want to pay more than anyone else for Fl2 triple what other charge come here to see the female Dr. If you want your child to be sedated even when they don't need it and have to pay an extra $350 this is your place! If you want subpar cement to go with the crown go here. If not, it is worth it to shop around. I am concerned about ethics with this Dr. Why was she so eager to recommend sedation even with minimal treatment with compliant children? The assistants are personable and sweet. Make sure if your child gets a prophy here that they are not just doing a rubber cup polish for the charge of a child prophy especially if your child has all primary teeth or mixed with perm. Make sure that there is also a scaler on the bracket table not just a mirror and explorer. You are paying for it.

We've never a bad experience in the 6years we've been bringing our daughter. Everyone is friendly,…read moreattentive, patient and show they care. Every procedure and process is explained step by step with patience. The location is clean, organized and well kept. Every person on staff is choice! From the front desk, check out, hygienists and Doctors. I highly recommend this location.

My non verbal special needs son came in for a check up today. Never in his 12 years of life did he…read moreallow any healthcare provider to touch him or examine him. Well the staff made him feel so comfortable that he allowed them to do X-rays and a check up. The staff wa so friendly and kind, I had to write a review. Thank you all so much and bless your kind hearts from an autism mom

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.

Dr. Patel is amazing, as are all of the staff. If they can get three kids, ages 4 and under, in and…read moreout in under an hour...they can do anything. The team is thorough, provides great feedback for the parents, encourages the kids, and keeps everyone smiling. My kids look forward to every visit. We have been here for two years, and will be here for many many more.

Dr. Mehta and her staff are so wonderful with kids. My son's have had to have major dental work and…read moreboth have been taken very well care of. I appreciate them allowing me to be with my children during procedures and let me hold their hand to reassure them during the process. They continued to give positive feedback to my kids telling them exactly what was happening and what to expect.

My high anxiety 3 year old loved this place!! She hasn't been doing good her last few dentist's…read morevisits. We thought we'd try a new place and I'm so glad we did. The hygienist was so understanding, patient and sweet while explaining everything she was going to do to my daughter. She was able to get a good clean, which hasn't been able to happen in the past. The dentist wasn't pushy about anything (didn't seem like she was trying to make a sale off us), had a detailed look at my 3 year old's teeth and sent us on our way. Dr. Damani was very attentive, knowledgeable and kind! The front staff were all very sweet and kind, as well! What I really liked about the place is that each bench is sectioned off with walls, so it's not one open room, where you can see the kid next to you getting done. The place wasn't very packed either, they didn't have appointments back to back, which sometimes make the appointment feel rushed. My daughter walked in with a smile and walked out with one too!! (A clean smile). I can't recommend this place enough!

This place is terrible. They have poor communication skills and make mistakes all the time with no…read moreaccountability. I would give zero stars if I could. Appointments get cancelled randomly, they "forget" to mention when charges are no longer covered by insurance, they will keep you waiting for extended periods of time and only explain the delay when you ask, they are always running behind and no one every knows how any mistakes happen. Go elsewhere!!!

I absolutely hate going to the dentist, but it's a bit different here. I never have to wait long…read morefor my appointments; I'm seen quickly. I never have issues with my insurance company or the work done at this office. You'll be in good hands with the best dentists and hygienists--all highly experienced professionals--including Violeta (the assistant), Emmanuel, and Ivy (at the front desk). I am so grateful for the veneer work; my self-esteem was very low, and I used to be self-conscious about smiling. Now, I'm so thankful for my new smile. Thank you, Smile Avenue Family Dentistry (Katy office).

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

Took my son to see Dr Kim today and was very pleased with the service. It was my son's first time…read morefor any dental work so he was very nervous, but Dr Kim was very kind and patient and that put him at ease. Overall very pleased with the service, very efficient and kid friendly! I am not local but would definitely come here again if either of my kids required dental work.

I have been bringing my child here for three years now. The staff is very friendly, every time. Dr…read more Kim is very thorough, helpful and an expert in his field. I don't write reviews frequently, but this place made me write !!

I am sharing my experience so other parents can make informed decisions…read more Last year, this clinic recommended that my son receive dental crowns under sedation and scheduled the procedure. Fortunately, I had to cancel the appointment due to an unexpected situation. Later, I took my son to another dentist for a second opinion. During that visit, I was told that my son has enlarged tonsils, which can increase the risk of breathing problems during sedation. I was advised that this should be evaluated before any procedure involving sedation. This left me very concerned because this issue was never brought to my attention before the first clinic scheduled my son's sedated procedure. As a parent, I expected a thorough evaluation of any potential airway or sedation risks before moving forward. I'm grateful I sought a second opinion. Based on my experience, I encourage other parents to ask questions about sedation safety, discuss any airway concerns, and consider getting a second opinion before proceeding with treatment.

Took my six year old. She's great at the dentist. They wouldn't allow me in the room. Then wrote up…read moreover $2,000 (after insurance) worth of work she "NEEDED." Literally something on every single tooth. They wanted to sedated her and strap her to a board with me not in the room. Just 6 months prior she had a cleaning and exam with no concerns at another dentist. It didn't sit well with me. So I took her to another dentist today. He did X-rays and found one single cavity that he said we can fill or watch to see if it becomes problematic before she looses the tooth. DO NOT take your children here. Who knows what they do to them while drugged out of parental site. And they are literally robbing people for work that is non existent. Protect your children and wallet