Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

do not return phone calls, was given excuse their employess do not want to crawl under a mobile…read morehome to put heat tape on the pipes, also given the excuess my mobile home was sinking into the ground rotten way to treat people

I had a complete bathroom remodel done this spring/summer. Called Franks to provide an estimate on…read morethe plumbing work since they had done a couple of repair jobs for me in the past. Al (Alfred) and his team from Frank's were assigned to the job. Al came out to look at what needed to be done; the estimate also included a tub replacement ( I purchased the tub & had it delivered for installation). He also met with the construction contractor (walls had been removed) to discuss what needed to be done from his end. I received the estimate the next day - scope of work was very thorough, detailed & complete. So much so I was able to use it as a punch list for the plumbing work. When time came for plumbing work, Al & his team arrived on time, were completely focused on getting the pipe work updated & completed; tub installation completed on the 2nd visit. On the final visit, faucet installed in the new sink, all plumbing work was inspected by Al & ready for Township Plumbing Inspector. This was not an easy plumbing job by any means. Al & his team from Frank's did an exceptional job - all work was organized, performed professionally, work areas were all cleaned after jobs were completed. Final inspection done by Plumbing Inspector passed with flying colors. Pricing for the job was reasonable, given the amount of work that had to be done. Thank-you, Frank's Plumbing & Alfred for an outstanding job!

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

Not qualified for a rooftop unit. Nice guy but didn't bring a ladder. Rooftop unit. Then he…read moreghosted.

From the owner: We are a dependable, responsible, professional and respectful company. We do residential and light…read morecommercial. We specialize in boilers, furnaces, A/C, ect. Also free estimates! Call us anytime and we will be there to offer our assistance. Thank you for your business, and we look forward to hearing from you soon!

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

Lowell's heating and cooling was very professional and I am sincerely pleased with their work. They…read morewere extremely careful when working with my home and kept me informed of all the steps necessary to install my ductless air conditioner. Employees were very pleasant and considerate of my pets which was extremely important because I have a greyhound that cannot be unfenced. My greyhound was able to roam as usual. Once the install was over employees were sure to clean up after themselves and explained everything that I needed to operate my air conditioner. I am very satisfied with the work of Powell's employees and I would recommend them any day.

We want to thank Eric and Russell from Powell's Heating and Cooling for the installation of our new…read morefurnace. They were fast, efficient, courteous and clean. We also want to thank Heather for staying on top of all the drama from our home warranty company, she was a real blessing! Powell is a reliable and honest company. We would highly recommend them to anyone.

They did a great job coming to my house and taking care of all my problems. There is no pressure…read moreand the service man did a great job.

Roy's was amazing when our furnace bit the dust. They were able to get out same day and diagnose…read morethe problem and had a team out (on a holiday during a snowstorm no less) to come out and install the new unit. All of the employees we have worked with throughout the process have been extremely pleasant and respectful of our home. Hopefully no other huge jobs will be needed for a while but I appreciate their speed and service.

The good: It was easy to get a hold of the company and to schedule an appointment. I also like…read morethat there is no extra charge for weekend/late work if needed. The plumber that was sent was professional, knowledgeable, and able to fix the problems. He even took the initiative to clean an unrelated really gross surface clog I had been meaning to tackle on my own out. The bad: I called the company twice to confirm my appointment time as it involved shutting off water to multiple dwellings. Despite this they sent the plumber out more than an hour early to the job site with no warning phone call and I had to have him sit in the truck and wait. I had just woken up and could not turn off water to the other households ahead of the notice that had been given. Charge on the first job was within the realm of reason. Charge for the second bathroom repair though was extremely excessive given that it turned out to be minor and only took him less than 10 minutes and what seemed to be a few dollars of materials to fix. Verdict: If I have an emergency repair or need work on a night/weekend I may use them again. However if the work is minor or planned I would shop around and find a handyman who is more flexible with pricing.

They were supposed to show up today and they never did!! I'm thinking they are scammers!! It seemed…read morelike we were talking to, two different people?! No show, no call.....not a happy ending!!

I can not express my gratitude enough for this fine company and especially the kind and caring…read moretechnicians that work there. Kyle & Brad serviced my water tank today. They were patient & thorough calming my fears on a number of issues. When they completed the job they even grabbed a shovel and cleaned off snow from a front step so I wouldn't fall. (I am a senior) Where do you find techicians like this? Not to many companies like this around. Thank you again Belknap for sending me 2 of the best!

Our AC was out for 2 days. They came the next day. You remember the muggy heat wave we were in…read more Steve Jarvis was the expert. He explained every thing he did and was going to do Courteous, polite and more! Instead of a new A/C we thought we were going to have to buy, Steve ended up charging for a cleaning, furnace filter, washed the outdoor in-take, taught us more on thermostat use, and on and on. We are both on our 80's and gimpy and he made sure I didn't have to show him around to things. All in all, a pleasant surprise ! A+ recommendation@

I can't remember the name of the man that installed my new faucet, but he did the best job I have…read moreever seen. He was amazing and very professional with what he did for me.

Let me start by saying that most people don't want to call a plumber, including myself. We recently…read moreended up in a situation with a severely clogged drain in the basement. My wife and I tried whatever we could do to unclog it, and just couldn't figure out why. We ended up calling around and trying to get general estimates. Depending on the task at hand, Bruce gave us the most reasonable quote and we decided to go with him. He was very responsive online and available the same day. Some of the plumbers had given us dates that were well into the following week, and almost twice the price. When Bruce arrived, he made sure he kept the work area clean, worked on our sink, and after we found out that the job needed was worse than we had initially thought, he encouraged me to look around in case I didn't want to go with him. The new project included sawing off the existing galvanized pipe to the laundry sink, which was severely clogged with corrosion and sediments, and having it replaced with PVC pipe she is replacement. We decided to go with him for the new job and he completed it quickly, with quality products, and at a very reasonable rate. I would highly recommend using this company for any house related tasks including plumbing.