We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we met with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well. read more

I would give these guys more than 5 stars if I could! I have used them twice in an emergency, one for a back up in our basement the Sunday after thanksgiving and the other for a clogged drain and stuck tub faucet before an inspection. In both cases, they were able to show up within hours of me calling and they were able to address and fix all issues. Pricing was extremely reasonable as well, I was actually pleasantly surprised when I got the bill in both cases. 10/10 would recommend. read more

We are a townhouse condo community built in the 70's. The sewer system was set up in a way that has led to back-ups in many residences. They come out quickly and help. We have other plumbing problems out of doors and they are great. Honest in dealing with cost. All around quality. Five stars. Won't show them! read more

Peer Plumbing responded in a very reasonable amount of time when I discovered my furnace was not working this morning. The staff is always upbeat and courteous. The repairs was made quickly and heat is back on! Thank you, Peer Plumbing and Heating, for the important work you are doing at this difficult time! read more

I think this is a great plumbing company. We used them a couple of times this year to make some upgrades and fix a couple of nagging issues. They were able to come over pretty quickly to do the work, finished it the same morning, and did not charge a fortune. The pricing is fair for the work they do. I would keep using them except that we moved about 20 miles away from our old home, and it would be a long drive for them. But you never know. If we get caught in a bind, I might make a distress call. I am hopeful to find a plumber of the same caliber in the new home area. if we do, I count myself fortunate. read more

These guys are absolutely awesome. I just moved in to a new home and have had nothing but issues I the 4 weeks I have been there from plugged kitchen sink, leaking plumbing and gas leaks in the basement. These guys have been out to fix all problems on short notice and have done a great job at a very reasonable price. Would highly recommend them. They are my hometown plumber and heating company. read more

I had a cleaning done on my furnace and a couple of other minor issues in the basement. I called Peer Plumbing on Mon. and they arrived early on Wed. morning. . Jim was wonderful! He was honest, thorough and so friendly. I'm a widow and always afraid I'm going to be overcharged or taken advantage of. Not with Peers! Jim went over everything that needed to be done (less than I thought), and the price was so reasonable. I highly recommend Peers Plumbing. read more

We used to use these guys all the time. The last time we called them out the owner showed up stoned, said he didnt want to do the job, left and then sent us a bill ! read more

I was concerned based on the 1 star review as well as complete lack of a website, but I called they snaked and fixed my problem less than roto rooter. If you can cope without having a website I'd recommend you use them. read more

Cannot recommend this company. Called to have a new hot water tank installed (they advertise this as one of their services). Came home later in the day of the installation to the smell of gas. Called the fire department and the gas company. All responders wanted to know who did this "work" which was not only sub-par but dangerous. Many short cuts were taken wrong materials were used and inexpensive valves were not replaced. $975.00 to have a near disaster for us and our neighborhood. Isn't this why we hire "professionals" to avoid novice mistakes? TRAIN your employees! read more

Had work done by them in early 2014. Fixed a leaky kitchen faucet on one call and used them for an emergency call when another plumber that installed a a tub incorrectly. Their rate for emergency off-hour was way better than the other big name in lockport. A guy came out and fixed the seal. I'd recommend them, decent pricing and have been solid on the work. I use them for basic household plumbing and R.I.C. on any big stuff. read more

An "error" sent their techs to my house instead of the neighbors. They just walked right in to our garage, left the gate open, and entered our basement. Only a sloppy company would would send techs to the wrong address in an unmarked van and allow them to walk into a residence unannounced. Besides the fact we were surprised at the intrusion, we or our dogs could have caused harm to these intruders as well as the possibility of losing our pets through the open gate. Way to keep poor records and endanger your techs lives. When I called to express my anger and find out how this happened I was hung up on. Be wary of a business who is so apologetically sloppy. read more

They are really good with getting to the job site on time but the experience was horrible. The service guy came to my home, I explained what was going on. He took a look around then told me it was my septic take that needed to be cleaned, and that it would solve my plumbing issues. Well after spending the money on having my tank cleaned by a different company the issue was not solved. I called to have the plumbing technician come back out and when I received the call back he told me he didn't have the time to come back and I would have to wait until the week. He made it seem like it was a inconvenience, and that my problem wasn't a issue. We will never use this company again . read more