Hertel did a wonderful job with our home's plumbing renovations. They replaced galvanized pipes…read morewith copper and replaced water tank, and in the process of these repairs, they found other issues which they alerted us to, and fixed them right away. We also hired them to renovate our HVAC system. They were patient with us as we spent a great deal of time looking into various options in terms of energy and cost. The only small issue is that it is sometimes hard to get a hold of a plumber to answer questions, and you are often relaying messages through a receptionist.

fast professional service start to finish. Thank you, Kelly, Jake, and Jordan. I will definitely…read moreuse Hertel hardware and plumbing again.

We were visiting my m-I-L in Buffalo when her-stationary tubs backed up .We didn't know where to…read moreturn since we live in Rochester.After reading the reviews I called 716 plumbing. Rick handled the call and got someone out within 30 minutes. It took over 3 hrs to clear as it was clogged pipes from the basement to the side walk. Camaryn was polite,extremely knowledgeable and walked us through the whole process at completion and made sure we were satisfied.The price was more than fair and less than we expected. They will be our go to company andI would recommend them to everyone.

We had an emergency call today due to water backing up into our basement (which we just had…read morefinished with carpet!). They came out same day, had great communication, very friendly, and fixed our problem quickly! I would definitely recommend to anyone!

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

These guys are FANTASTIC! My furnace had a cracked heat exchanger so I called few places. All…read morewere a ridiculous cost, except JR Swanson. Their price was 1/2 the price of others. Also, when I spoke to Ryan, he set up the replacement the day after I had him look at the old furnace. No hesitation and amazing quality work. Their installers were friendly, fast and did high quality work. I would recommend them, without exception, to anyone in need of HVAC work/ service.

Guys showed up to camera my downspouts...was concerned they were clogged...proceeded to tell me his…read morecamera could not work given my downspouts...ok I get that. But wanted the whole $250 for the job...asked for $200. I get that he could not do it and maybe a $75-100 "stop" charge was required but double that? For nothing done? Took him 15 minutes at most...not a great way to impress a first time customer.

Had a sewer line failure in 2023. I wanted to compare quotes but Kevin's said they couldn't come…read moreback for 2 months in that case. No working sewer so I needed it fixed. Kevin's dug it up and 'repaired' it for a lot of money. Now 2 years later it needs to be dug up again. Saw picture of pipe now. They installed the trap backwards and part they 'fixed' is disconnected from the house causing backup again. Called and they didn't call back. Found another company, T-Mark, who will warrant work for 10 years, will pull permits, and have work inspected by town at 2/3 the 'Kevin's' price which included none of that. I'm a fool parted with his money for using Kevin's. 11/18/25 - contacted Kevin's per his response. He says he does warranty his work and is coming out to inspect the issue. If his work is the cause, he says he'll fix it at no charge. He noted they're doing some office reorganizing and apologized for earlier call to them being dropped. 12/1/2025 - updating review to 5 stars. Kevin came out, inspected the area, pointed out on camera how the problem was in a different area than the one he had worked on (I could see on the camera he was correct), but he still agreed to resolve issue at his cost which was about half of the T-Mark quote. They just wrapped up the work and inspection. His warranty on the quote states: "Kevin's Plumbing provides a 10 year warranty on the pipe that we install. The warranty is transferable through the change of ownership of a home and only the remaining portion of the warranty period transfers-the warranty period does not reset in any way upon transfer, and the warranty period begins at the date of work completion and only when paid in full. This warranty may be transferred to future homeowners provided Kevin's Plumbing is notified within 30days of the real estate transfer. There are no other warranties, either expressed or implied, beyond this agreement."

I was in the need of residential emergency service from damage caused by a wind storm. I used…read moreZacher Electric in the past for updating my electrical service, so I decided to use them again. Everyone I dealt with was very accommodating and customer service orientated. The company owner arrived within two hours of the initial call to assess the work needed. The service employee arrived within an hour to complete the work. The work was completed quickly and professionally. I highly recommend this company for any electrical work.

We had a small appliance fire and wanted to make sure the issue was the appliance (not the house)…read morebefore I replaced it. Adam came over and checked out our system, explained things clearly and reassured us. He did a small job for us and billed a fair price. He was courteous, patient and knowledgeable. I would call Zacher again. It doesn't sound like we will have to call them any time soon. The problem was the appliance.

Amazing! Honest, they never try to over quote you. They are very fair priced, and they come right…read moreaway. Not next week, they prioritize YOU. This is the ONLY COMPANY I will use professionally and personally.

Hot water tank replacement. Quick, courteous and friendly response. Special thanks to Bonnie for…read morealways providing excellent support. Service was efficient and effective. Final cost a bit lower than expected! So far, quality of installment is great. No fuss, no muss.

I had hired them to install a Hot Water Tank a few years back, I called on 6/22 for an Emergency…read moreRepair or Replacement. I followed the voicemail to leave a message at his personal number and also emailed. I never received a call or email back. Disappointing, especially for a previous customer.

Fast and honest service. They helped me out when I was in a pinch and didn't try to take advantage…read moreof the situation. I would definitely use them again and encourage you to give them a chance if you are looking for a great plumber.

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more