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    Powell's Heating And Cooling

    5.0 (2 reviews)
    Open Open 24 hours

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    4 years ago

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    4 years ago

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    S M Pynn and Sons

    S M Pynn and Sons

    3.4
    (9 reviews)

    Starting with their office person Krista, it was the ABSOLUTE BEST experience. My hot water tank…read morebroke. Called the big stores to price a new one and called about 10 local plumbers for service requests. All this happened the day before thanksgiving!! When SM Pynn called back they said Josh and Evan would call when they were on the way. They called as I was told and arrived shortly after. They quickly assessed my situation and explained what was wrong so I understood and then gave me my options. I chose to purchase a new water heater. Expecting that they would have to come back another day, they surprised me and said they could get it done within a couple hours!!! The day before thanksgiving we got a new water heater installed with no previous scheduling!! They were professional, understanding and the entire experience was excellent.

    Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

    Peer R Plumbing & Heating

    Peer R Plumbing & Heating

    3.4
    (13 reviews)

    We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

    I would give these guys more than 5 stars if I could! I have used them twice in an emergency, one…read morefor a back up in our basement the Sunday after thanksgiving and the other for a clogged drain and stuck tub faucet before an inspection. In both cases, they were able to show up within hours of me calling and they were able to address and fix all issues. Pricing was extremely reasonable as well, I was actually pleasantly surprised when I got the bill in both cases. 10/10 would recommend.

    Powell's Heating And Cooling - hvac - Updated July 2026

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