1. Roy's Plumbing Heating Cooling & Electrical

    1. Roy's Plumbing Heating Cooling & Electrical

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    Buffalo, NY

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    Roy's Plumbing Heating Cooling & Electrical

    2.7 (123 reviews)
    Open Open 24 hours

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    This is the mini split heater we had installed in our living room. We had to smaller units installed in 2 bedrooms.

    These guys were amazing. From the time Gabriele came in to talk to me until the minute Franks team left. Awesome customer service. I feel we received more than what we paid for. I have not had to turn my furnace on since my heaters were installed.

    Washed filter and de scaled.
    Einas S.

    Do you ever get something done and think to yourself...... huummmm I think this was an incredible amount of money for this job. And I did a stupid thing ! Well in 2015 we researched tankless hot water heaters. The model that was recommended at the time as the best and most reliable , was only available through Roy's. That's why we got it from Roy's. My responsibility in this situation is there for a few reasons. Here's what happened. The heater started to need to be reset in order to make hot water. I was not aware of this issue for reasons that made it impossible for the past 8 years to properly pay a great deal of attention to the ordinary issues of life. So when my daughter mentioned this issue to me , I went and looked at the heater and it had a sticker on it and the date it was installed by Roy's. My first mistake was to simply call Roy's automatically and not check around for other companies. They however were available to come look at it the next day. When the gentleman arrived (he actually came early after calling to see if that was alright) he went and looked at it and immediately said that the five year warranty had expired last year. At that time, the last thing on my mind was the tankless hot water heater. The charge to come to the house was $150 and when he arrived after the information about the warranty, he said that the filter was filthy and that it needed to be de scaled. Here's my next mistake, ignoring that ringing in my head. When I asked how much a new filter was I was told it had only needed to be washed!!! So it was fine now. Next was the descaling .... I asked why it would be such an issue with descaling, given that we a have a whole house reverse osmosis system ?!?! No real answer ... but the process takes about 45 minutes and there were a couple of empty plastic quart containers. Immediately me de scaling my coffee pot came to mind .... When this was complete, I asked if there was a Veterens discount and they kindly didn't charge me for a $30 part that the ignition /flame comes through. Finally when I asked if there was any reason why I couldn't clean the filter myself, I was asked if I was handy. I told him I have a pretty unusual filter system on my furnace that I take care of (because that technician showed me how and I have been very loyal to that company ever since). The response was well you have to be really really really handy because there's a cover and screws. Well to make a long story long the bill was over $600.00. Yes you read that right. I admit I was not in my normal state of intelligence at that time so I do take my share of responsibility for not investigating other services, and not saying I'm sorry I'm going to see if I can get a better price. But I do think that is simply taking advantage on several levels. Although I appreciate them coming out the next day, we did buy the unit from them and it was not a bargain. I don't appreciate less than two hours work costing six hundred plus dollars for descaling and washing a filter. And I am certain he could easily have said" sure you can wash the filter yourself. "

    Mold hidden by a leak behind the kitchen cabinet

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    5 months ago

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    15 days ago

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    6 months ago

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    3 months ago

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    7 months ago

    Prompt response, prompt and professional service. Reasonable charge. We have used Roy's in the past and will use them again!

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    9 months ago

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    9 months ago

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    6 months ago

    I had them install a new furnace. Their quote was very competitive and their service from start to finis was great.

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    6 months ago

    Aaron was quick professional and affordable Aaron is very nice and knowledgeable we called them this morning and they show up before noon

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    1 year ago

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    8 months ago

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    9 months ago

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    5 years ago

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    2 years ago

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    Alex P.

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    2 years ago

    Horrible, said we needed a whole new system to the tune of $15,000, had someone else over, he fixed and had heat back on in a hour for $200.

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    6 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - Roy's Plumbing Heating Cooling & Electrical

    Review Highlights - Roy's Plumbing Heating Cooling & Electrical

    Jeff was professional, beyond polite and installed a new line needed for our toilet, the other guy didn't do.

    Mentioned in 8 reviews

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    Just Right Heating & Cooling

    4.9
    (27 reviews)

    Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

    Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

    NOCO HVAC, Fuels, and Energy

    NOCO HVAC, Fuels, and Energy

    4.7
    (3 reviews)

    I am a Happy Lady this morning, I had my Mitsubishi Heating and Cooling Unit installed . I have a…read moresingle wide manufactured home with a Add a room the size of the home that has been cold since I bought the place going on two years ago now . I tried everything . Last night I turned off all the Electric base board heaters ,and set my new unit to keep my whole place warm for the night . I woke this morning, and it was warm !!!! so happy the whole place was warm ! Yes its warming out side but the mornings are always cold in that add a room . This is how the job went . I called Noco when I decided to spend the money and stop complaining about the cold place I had bought. JUMP in and spend!! it its worth it , And the people at Noco the best . I got an appointment for the next week to have it done . They came, it took a few hours , they finished that day . I am so happy with the unit and the Men that installed it . Even The service man came to check on the installers and how the job was going. His name is Dave, My Installers were Dave, and Andrew . My sales person was so informative, The Best ! His name is Steve. He also came to check the project. I couldn't praise them any more the 5 stars ? But I would have !!!!!Great Company! Great Workers and a Great Job !!! and Heat and Air Conditioning in one unit. No mess either. Thank You NOCO!!!! Chris Austin

    Had an HVAC issue on July 3rd in the evening. Called these guys and promptly received a call back…read more Although the gentleman on call couldn't make it over there that day, they had someone call back the next morning and arrive by afternoon, which was July 4th. The service fee wasn't egregious for it being July 4th. The problem was as suspected, a capacitor that was shot. They had one on the truck they could swap it out with. The only qualm I had was they charged like $380 for the part, when it's $40 or so at Home Depot. Just seems like a little heavy on the upmark, but with it being July 4th; I was just grateful to get the A/C fixed. Good communication; recommended! Parts were a little pricey.

    Isaac Heating and Air Conditioning

    Isaac Heating and Air Conditioning

    4.4
    (14 reviews)

    Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

    Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

    Roy's Plumbing Heating Cooling & Electrical - plumbing - Updated July 2026

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