If I could give 10/5 stars I would. Went in for a basic fit on my old TT bike. David was Fanta and…read morelistened to everything I had to say about my riding experience thus far. He brought expertise and fixed my position. This included outsourcing an uncommon part to complete the fit. Overall the staff were fantastic. Extremely friendly and had a can do attitude

they repaired my mountain bike for a lot less then i expected. Quick turnaround and good serviceread more

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we…read morehad to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life.

Called to get information about tuning up an old mountain bike. Great customer service! Will be…read morevisiting soon.

We were looking for a treadmill. I called this place and talked to Robert and visited him there on…read moreSaturday. He was VERY knowledgeable and kind, helped us get the right kind of equipment for us. We're expecting the delivery this Saturday. We can't wait to try it! Thank you Robert!

I've been hunting a quality recumbent exercise bike for sometime now. For my birthday my sweet…read morehusband did some research and found Johnson Fitness in Plano and off we went. On entry to the store we were met by the store manager, Robert Morgan. We enjoyed everything about this guy... He was so fun to talk to and so interesting while he helped us find the best solution in a recumbent bike for me. We picked the Hoist Lemond Trainer. I LOVE IT! We scheduled delivery in just a few days. Tim, our brilliant delivery technician ( gentle giant ),arrived on time and got us all set up in no time! I got my first session in that same day! Again, I LOVE IT! Only one tiny hiccup I couldn't figure out why the heart rate wasn't coming on. I called Robert, our store manager, he took time out of his Saturday to swing by to show us where the wire in back of seat had simply unplugged. We were so grateful for Robert and Tim for their help and the integrity of their work. Highly recommend and will do business with them again.

I had a great experience ordering from them. They are really great people who actually care about…read morepeople's fitness goals, they really do believe in the products they carry. That's pretty rare and pretty great in my opinion. When my order was messed up by the shipping agent they bent over backwards to help me out. They were far more interested in making things right for me than in making money and were willing to risk quite a loss in order to make things right. You may find a better price somewhere else, but you definitely won't find better customer service.

Our experience with Kodiak Sports was one of the most unprofessional business experiences we have…read moreever encountered. We purchased several thousand dollars' worth of commercial fitness equipment for our HOA fitness center. We were quoted a 3-4 week delivery timeframe, but our order took nearly 8 weeks to arrive. Throughout the delay, communication was poor, and we repeatedly had to contact the company ourselves for updates. Before requesting our quote, Kodiak's website advertised that their team would "layout your facility, supply and install all your equipment." However, there was no option anywhere during the quote process to request installation, no indication that installation was excluded, and nothing on our quote or invoice stating that assembly was not included. The only reference to installation was the statement immediately above the "Request a Quote" button. When the equipment arrived and we realized installation was not included, our first step was to call Matt directly to discuss the misunderstanding. We left him a voicemail hoping to resolve the issue with a simple phone call. Instead of returning our call, he chose to respond by email. After we explained why the misunderstanding occurred, the conversation became increasingly hostile. Matt repeatedly referred to us as "ignorant," stated that our assumption was "insane," and compared our purchase to ordering something from Amazon and expecting Amazon to install it. That comparison simply doesn't make sense. Even Amazon commonly labels products as "assembly required" and frequently offers customers the option to purchase professional assembly during checkout. Kodiak's website offered no such disclosure or option. This is also commercial fitness equipment, not a bookshelf or piece of furniture. These are heavy commercial machines weighing hundreds of pounds with moving parts and, in the case of the stair climber, electrical components. They are not something the average customer--or even a typical maintenance technician--assembles every day. That is exactly why we expected installation to be discussed, especially when the company's own website advertises installation services. When we continued to respond professionally, Matt's conduct escalated further. He sent emails calling us "stupid," an "entitled idiot," and a "clown," ending one message with "Good riddance." To make matters worse, after corresponding directly with us, he sent a separate email to my supervisor making disparaging remarks about my employee instead of continuing to address the matter professionally. We work for one of the largest HOA management companies in the country, managing communities nationwide. Because of the seriousness of these communications, the entire email chain was forwarded to our corporate office for review. After reviewing the owner's conduct and the overall experience, it was agreed that Kodiak Sports would no longer be considered as a vendor for our organization. Businesses are free to disagree with customers. What they should never do is resort to personal insults, ridicule, and unprofessional conduct because a customer raised a legitimate concern. A simple question during the sales process--"Would you like installation included in your quote?"--would have prevented this entire situation. The equipment may be of good quality, but customer service, professionalism, and transparency are equally important. Based on our experience, we cannot recommend Kodiak Sports and will never do business with them again.

I saw reviews and understand some of the comments but most small businesses do not have public…read morerestrooms due to theft risk , yes small amount of population spoiled it. The equipment as stated is used so do not understand why someone would say out dated. Of course it is not this year edition but most are equipment in excellent shape and at a discount pricing saving people money! I would use the store for both selling to them cutting out strangers coming to my house and also to buy items that I am not sure I want to do. The store would have investigated any claim of stolen property and work with police . Just like Pawn stores they have cameras and also have receipts . Great store

Clothes are nice, clean, and affordable. The sports gear and accessories are attractive, and the…read moreservice A++.

* Friendly staff * Large selection of gear / equipment…read more* Price point is competitive with other retailers * The store is clean with a good layout

Came here on a Saturday - It is certainly filled with all your motorcycle needs. Hubbs wanted to…read moreget us both new helmets. The one I wanted was not in stock so Ethan gladly called around to find it at another location.

Purchase was easy and shipping of product fast. Purchased my Bad Ass helmet from them.read more

Both Chris and Crystal were very welcoming. Crystal assisted with sizing some new chaps and was…read morevery knowledgeable and friendly.

When I tell you these are one of the most patient people I've ever met. I walk in this bitch FRIED…read moreI'm hi as f*ck, eyes blazing red. My cousin undecided ass couldn't pick a damn cologne and he ended up buying 2 of the same ones! they cool and their prices good. Shoutout to the folks working on 11/20/25

I got an excellent customer service form Shannon. She was very patient, Knowledge and gave me and…read moremy girlfriend the time necessary to buy our products.