Visiting the Peloton Studios New York was easily one of the most exciting fitness experiences I have ever had. As a longtime fan of Alex Toussaint, finally getting the chance to take his live HIIT & Hills ride felt unreal from the moment I booked the class. The excitement started well before the 2:00 PM class time because riders are required to arrive early for check-in and orientation. I arrived about two hours ahead of time, and honestly, it added to the full experience. The check-in process was smooth, organized, and surprisingly welcoming. Staff members were energetic, helpful, and made everyone feel like they were part of something special rather than simply attending a workout class. The studio itself is sleek, modern, and full of energy. The lobby feels more like a luxury wellness space mixed with a production studio. You can feel the anticipation from everyone waiting for class, especially those hoping to ride with Alex. The music throughout the building immediately sets the tone and gets your adrenaline going. Of course, I could not leave without shopping. The apparel section was dangerous in the best way possible. The Peloton gear was stylish, high quality, and hard to resist. From performance tops to hoodies and accessories, everything was perfectly branded and designed for people who genuinely love fitness culture. I definitely walked out with more merchandise than I planned to buy. Then came the main event. Alex Toussaint brought exactly the energy people talk about online. His presence in person is magnetic. He motivates without sounding rehearsed, pushes riders to work harder, and somehow makes every person in the room feel seen. The HIIT & Hills ride was intense, powerful, and inspiring all at once. Between the climbs, intervals, music, and Alex's signature motivational moments, the class felt more like an experience than a workout. One thing that stood out was how connected the riders felt during the session. Even though many people were strangers, the room had this incredible team energy. Everyone was encouraging each other, feeding off the music, and trying to keep up with Alex's nonstop intensity. After class, the experience somehow got even better. The group photo at the end felt like celebrating after a concert or major event. Everyone was sweaty, exhausted, and smiling ear to ear. The individual photo opportunity was also a highlight because it gave riders a chance to capture the moment and meet Alex up close. Despite being a huge fitness personality, he came across as genuine, appreciative, and engaging with everyone. This was far more than a cycling class. It was a full NYC experience that blended fitness, entertainment, motivation, and community into one unforgettable afternoon. If you are a Peloton fan visiting New York, taking a live class at the studio should absolutely be on your list. Riding with Alex Toussaint made it even more memorable. read more

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This was such a cool experience! The team at Peloton were awesome from the moment I walked in the door to the moment I walked out. Everyone was very friendly, gave clear instructions on how everything worked and where everything is. They run a very well oiled machine over there! The only stressful part of my experience was getting off the waitlist for the class I wanted! They give you 2 hours from the time you receive the email that you're off the waitlist to claim your spot, which is great, but also stressful. I just happened to look at my email 5 minutes before my 2 hours was up and was able to snag it, but would have been extremely upset had I missed it. I took a 45 min. low impact sweat steady ride with Jess King. She was high energy, made us feel included and got us pumped up for the 45 min. torture we were about to endure. It was a great ride, but made for terrible, red-faced, sweaty photos afterwards (LOL)! After the class, you get to line up for a photo with Jess King. That goes seamless as well, as they have a photographer setup and the group's photos are automatically sent to your email with a link to view and save. Jess took the time to talk to each person briefly, which felt personal and not rushed to get out of there. I needed to shower afterwards so I could head straight to drinks and dinner. The facilities were great. The only difficult part of the whole thing is if you want to get undressed in the shower, there is nowhere to place your clothes, other than throw them on the ground in front of your shower door. That was probably the most annoying part, but otherwise, the shower pressure was great! They also provide shampoo, conditioner, and body wash and there are also Dyson hairdryers for use as well! read more

I had the most amazing experience here. As a first timer for live classes in the studio, both days, the experiences blew me away. The yoga and meditation class with Aditi was active, and restorative. The class with Jenn was challenging but so engaging and fun. Checking in is very easy, and the staff here are so welcoming (and great at hyping people early in the morning). If you're contemplating a class - do it! read more

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New York Peloton Studios is the place where you'll find the best customer service. From the moment you walk in and check in, the amazing service begins! The studio was spotless and extremely well organized, and everyone was so pleasant and welcoming. The lockers were spacious enough to fit our carry-on bags, which was perfect since we were heading straight to the airport afterward. They also provide shoes and towels, which was a great touch. The energy in Tunde's class was unlike anything I've experienced before. I highly recommend taking her class! Do yourself a favor and go to this studio. It will truly change the way you look at working out! Book in advance as classes fill up quickly! read more

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I booked a last minute trip to NYC in October 2025 (4 days in advance) and it occurred to me it would be fun to go to Peloton studios and take a live class. I looked at the schedule for the week and there was 1 Jenn Sherman class on Thursday 10/23. I was able to get on the waitlist. I got in the class a day or two in advance. This is obviously a well run deal. Everything was on time and we got to line up after class and take pics with Jenn. She's my favorite instructor! Kind of surreal to be live instead of streaming it! Lots of fun! Big nice studio and great store as well! read more

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I've taken about a dozen live classes at this studio and have a blast every time. All of the instructors are so genuine and kind, and are happy to chat and take a photo after class. The locker rooms are nice and clean, and the experience as a whole just couldn't be more smooth. The staff there are super friendly and helpful as well. read more

Peloton Studios - Cycling Classes Near Me - New York, New York

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I expected significantly better service from Peloton. My Tread screen stopped working, and over the course of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others. read more

THE BEST!! Super clean and well stocked changing room/showers, very sleek. Experience is awesome- instructors are super fun and exciting!

Live Yin class with Kirra. I can't say enough positive things. I liked talking to her afterward- the first thing I said was that I felt bad for her having to talk to so many strangers. She thoughtfully expressed that she enjoyed talking to us, that's why she got into teaching - to connect with people. I did not realize there was a whole locker room - and showers. Had a lovely relaxing class- staff was attentive and friendly. Amazing!! read more

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Came to New York specifically to take a Peloton class! The studio is beautiful and located in the Hudson Yard area. I walked from my hotel so I am unable to share parking tips at this time. I took a cycling and tread class. I was on the waitlist for both and spots opened up. FYI, even if you are an all-access member, there is a cost to take a class live, in-studio. The bathroom has showers and they provide towels, body wash, and all the things to refresh. There are plenty of lockers. They offer complementary cycle shoes for those classes. The instructors also meet with you after class for photos. Everyone was really kind, helpful, and encouraging! I enjoyed my classes there! read more

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Had a 30min class on a Friday while in NYC. I set it up that this day was my 1,600th ride, so when I was taken off the waitlist and put into the class - why not? They make everything pretty foolproof and any nerves shouldn't come into play. They have showers and towels and let you rent shoes for the classes. read more

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The Peloton Studio seems like a very nice and cleanly place. All things considered, it is easy to get to. There is a good amount of staff from opening the main doors, to check in, to escorts, to shoe people etc. I would advise you to put you items in a locker that is by the studio instead of the locker room; unless you plan on staying for longer than 1 class. They ask you to arrive an hour early which seems like that is actually warranted because they start having you go in 15 minutes early to the studio, so by the time you check in get shoes, go to the bathroom and out your shoes on then its time. They have it down to a science, I can say that. This experience went off without a hitch. All people were very welcoming and Hannah is a great instructor. THe facilities are clean and thank you for taking us off the waitlist. read more

Always a fantastic time at Peloton! The front desk staff is fantastic, along with security and the instructors. Nothing beats a live class in studio!! read more

I purchased a Peloton bike in March of 2020 and I will be forever grateful as that bike and the app helped me to keep my sanity during Covid... and it still does today! I've loved taking not only the bike classes, but also yoga, bootcamp, strength, outdoor, meditation, stretching and more... So when I was recently in NY for both business and pleasure, of course I looked into taking a live class. I didn't do so in time and everything showed as "full," but I didn't give up hope. I checked back again and again and finally got waitlisted for a couple of classes. I stayed optimistic and showed up on a Monday morning with my workout clothes on and while I didn't get into my first waitlisted class (yoga with Anna), I did get into a 30 min Hip Hop Ride with Jess King and also a 30 min House Walk with Olivia! It was a super cool experience to take the classes live, see the studio and behind-the-scenes, make some new friends, and start my day with an in-person workout! I also appreciated the opportunity to get my photo taken with both Jess and Olivia after the class... Thanks to the staff for being so friendly bright and early on a Monday morning... Shoutout to Maddie for the quick tour as well. The studios are pretty immaculate and I appreciated the lockers nearby, locker room, and retail area. If you find yourself in NYC with the time to take a live class, or even just to visit the building, I encourage you to do so. Thanks Peloton! read more

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OK, I admit it, I'm a fan , maybe even part of the cult. I've been a member since 2020. So when I'm in close proximity of possibly seeing an instructor, I'm like a child and get so excited. My son was working at One Manhattan West and I was meeting him for lunch when I spotted the Peloton Studios. The studios are so nice and one of these days I'm going figure out how I can actually get into a class. Every time I try, they're full. The security guard outside saw me taking pictures and told me I could go inside. The Staff was so nice and helpful! Loved this. There were no classes the day I dropped in but I'm in NY enough, one day I'll ride in the studio. read more

Peloton Studios - Cycling Classes Near Me - New York, New York

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I was chosen to participate in a Peloton Cycling Class from Nurse.com in honor of Nurses Week! I was so excited to be a part of the class. It was my first Peloton class and I really enjoyed the experience. The instructor Hannah was very nice and she lead the class well. We were all a group of nurses from different states and it was great for us to come together and have some fun. We received a tour of the Peloton Studio which has a different studios for different classes. They provide Yoga, Cycling, Treadmill and other exercises class in the different studio rooms. They also have a cafe where you can get juices pre and post workout. There's also a store on the upper level where you can purchase Peloton gear. I'll definitely look into the Peloton membership because I really enjoyed the cycling class. Thank You Nurse.com for allowing me to be a part of this event. read more

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I had a great experience at the Peloton Studio for a cycling class a while back. The check in staff was friendly and helped orient you to the studio. The amenities in the studio were A+ and the class was as well. Everything was smooth from sign in to taking photos with the instructors after. I definitely hope to come back. read more

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While a stressful process to sign up for a class, with diligence and regularly checking the schedule, you have a chance of getting into a class. I had the great fortune of doing a hike with Matty and a spin class with Alex, and it was an amazing experience! The studio is extremely nice, the staff is all really helpful, and the instructors were simply amazing. If I'm in NY again, I will absolutely attempt to take a class here again. The community was great, and the energy was electric :) read more

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I was like a kid in a candy shop, so excited to finally be at this studio for the first time to take classes. Classes for a specific week open up online 6 weeks in advance on a Thursday am. Set your alarm and be prepared on your laptop, phone, whatever you use, because once that am opens up online, classes fill up fast ! There are waiting lists as well. It's best to have created an account and prepaid $35/class. I was able to get into a Ross Rayburn yoga and Kristin McGee pilates class. You can't miss the Peloton building. Employees greet you at the door, check you in at the desk, and a wristband is given to you for the particular class you signed up for. The interior is clean, modern, and beautiful. Everyone is friendly and helpful. Lots of photo opportunities and the employees are more than happy to take them for you. The downstairs is dedicated to all studio classes and the upstairs to the lounge, locker/shower/bathrooms, and Peloton store. Personal locker rooms are available on the bottom level. Wait in line in front your studio/class and once it's time, they'll help check you in to get your points. Thereafter, pick your spot in class, a few rules to follow are read, greet/meet your instructor, and start class! The class is taped live! After class, you can take pics with the instructors. I had an absolute blast! Ross and Kristin were so awesome, warm, and personable. I will def attend again the next time I'm in NY! read more

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Such a great experience. The facility is very clean, and welcoming to guests. There is a food, and coffee area up front to grab last-minute drinks or after workout meals. There are spin shoe rentals, showers, locker's, and plenty of water refill areas. I took a class with Tunde. Of course, it was great. The only downside is I wasn't able to take an individual photo with her after. She had to fly out for Peloton. I was looking forward to taking a photo with her since I traveled from out of state. I took Olivia's tread class. It was awesome. She is so sweet and engaging before class. I can't wait to visit again. read more

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One of the Best Experience ever! These are hard to get by and when classes get released they fill up quickly. I was fortunate to get an invite and the excitement was real. When you arrive they open the door for you and they greet you & they are so kind and the attention is just so great! When you check in there is a person who will give you a quick tour of the facility before you start your class. There is a really cool lounge for those who are waiting for you and they can watch the class live from a screen as well and hang in the cool couches they have. The store has some items but not that much, whatever they have there that's it. You can shop online for more stuff. The bathrooms are so amazing! They have everything you need for after your class, showers that are clean, lockers that are spacious and Dyson blowdryers, face wipes, and pretty much everything. They provide towels for you and lotions, shampoo & body scrub that smells amazing! The customer service is just a big plus, everybody is friendly and very helpful if you have questions. The Class: you line up 15 min before the class starts and make sure you have your shoes that are complimentary of you didn't bring yours. The Guy in charge of the shoes was just hilarious and his vibe was 100/100 loved him! Once you enter the Class is a complete vibe in there and it's just a surreal moment. They get you so pumped seconds before the instructor comes out. I was doing a 30 min with Camila Ramon and I just absolutely love her and the class was fun and you are there to have a good time. You get to do a meet and greet with the instructor and have a few quick min to chat & what not. I really loved that they took pictures with their Phones and then sent them to you via email, Made it so easy instead of doing it with our own phones and making it chaotic. The whole experience was just mind blowing and so hella exciting! If you are able to make it into the studio for this experience DO IT! I highly recommend it.. read more

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Love coming to the studio. It's an experience. Hard to get in, but if you are local it's easy enough to join the waitlist and get a spot when one opens up. The studio itself is high tech and clean. Plenty of lockers with combinations built in. They also have showers and high end products. Such high, fun energy here. Well organized and everyone is always nice. Pose with your instructor after class for a quick photo-op and the photos are sent to you shortly after. It's a really fun experience, whether you're a Peloton owner or not. read more

Best cycling studio in NYC. The staff are so polite and everything in a live class is very well organized. This new studio is very modern and super neat. The bathrooms are huge and has all the amenities you need to freshen yourself up. Can't wait to go back!! read more

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Locked location. As a Peloton member of many years I was hoping to walk through at least the lobby to take in an amazing vibe, but doors were locked. I didn't have a reservation for live class, but was still excited to visit. While I was there looking through the glass an instructor did come outside while leaving the business, but with bodyguards and a not so welcoming response to my excited greeting. Disappointing!!! Don't waste your time unless you have a reservation. read more

Had the pleasure of taking a cycling class at the New York studio in February. I had a last minute work trip come up and was well past the 6 week release date for classes and was feeling so disappointed. The week of my flight I logged onto the website everyday and was able to get myself onto two waitlists, one for cycling and one for walking. Two days before my flight I got in off the waitlist for a cycling class with Ally Love. I arrived at the studio around 40 minutes before my class to check in. The NYC studio is much larger than the London studio but the staff are just as friendly and helpful. Ally was honestly even more personable and funny in person than I was anticipating and I had a great time taking her class live. It's so fun getting to meet other people in the Peloton community and experience the energy in studio. After the class I took my photo op with Ally and then was able to use the shower facilities before going to my conference. The locker rooms were very clean and well stocked and even had Dyson blow dryers. Overall a really incredible experience and I would absolutely love to come back! read more

Peloton Studios - Ally Love - Cycling Classes Near Me - New York, New York

I've had my Peloton bike at home since late 2020. Yes- I'm a covid times buyer. But honestly- it was one of the best purchases I've ever made. Still going strong to this day with my bike with the on demand and live classes. Anyway- I have my favorite instructors, who doesn't? Lol just so happens my favorites are all located in NYC?! (Ok Ben and Leanne are also some of my favs lol) So when I discovered that you could actually go to the NYC studios and ride along with these instructors I have been idolizing for 2+ years now - was like mind blowing! I had to google the best time to try and snag a seat and followed the directions. It took quite a few weeks to be able to book a class- it's like Ticketmaster with a concert lol It ain't easy! My first in-studio live ride was with the almighty Cody Rigsby! Loved it! It was incredible to be able to go and sit just a few feet away from him. I can literally make this review long as hell (which is how it's probably gonna end up anyway lol) - but I don't want to lose you with all the reading haha So best as I can- studios are incredible. The whole facility is like a glorious gym at a hotel. Locker rooms and bathrooms are there, you can take as long as you want to clean up too after your ride or any other workout class you were able to get a spot for. No need for combination lock, all lockers have them built in. The staff there is awesome- you can literally stop them and ask anything and they always smile, listen and help you with whatever you're asking. If you manage to get a class - then make sure you're here on time. There's a waiting list of people that your seat will be given too if you're late. Every bike in those classes are taken each time. Also- no need to bumrush the door to class or wait on a line. You are given a color coordinated card for certain seating, also people are there celebrating milestones and get priority seating as well. But here's the thing- even if you don't get in the first row- it's ok! There's literally only two rows of bikes in the room and no matter where you sit- you're close to the instructor so no need to get pushy at that door. I've been here three times and it's always an amazing experience. All instructors will take pics with you after the ride. You can't use your phone at all during that time - but they give you two pose pics with the instructor and you're able to have a few words with them before the next person comes up for their picture. It's organized very well actually. So far I've had the pleasure of meeting Cody Rigsby (as stated above) Tunde Oyeneyin, and Kendall Toole! I've also managed to just sneak some pics of other instructors who were taking pics with their classes and sometimes you'll get lucky and another instructor will actually be taking the class that day too! The cost of these classes you'd think are expensive but only 35 bucks a class! They also have a refund policy or even a credits policy if you can't make a class. Just gotta give them fair warning that's all. Let me close out this reveiw already lol If you have a Peloton bike- and you enjoy the on demand and live classes, and you have the means to get to the NYC studios- please do not deprive yourself of this experience! It's like no other and you'll never forget it! You must make the effort and get an in Studio class! read more

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If you are reading this, you probably already love Peloton. But I'm writing the review for anyone that is on the fence about making the effort to take a class in the studio. Just do it. It was absolutely fantastic and I can't wait to go back! I was here for the weekend with a group and we all did a live studio ride. It was literally like a dream come true for any Peloton fan. Amazing workout, so much fun, great facility, I can't say enough good things. It's a little bit of a pain obviously to book a class and you have to do it in advance and plan ahead, but it's well worth it. I also learned that if you can get on the waitlist Just show up even if you don't get put in the class ahead of time and you have a very good shot of getting in. People book way in advance, so plans change. Highly recommended and hope that Peloton manages to stay around for a long time to come, because it's done a lot of good for so many people. read more

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Attended a class which we booked a few days ahead of time (lucky waitlist entry). The experience was amazing! Friendly staff from the time you enter to the time you exit. Very well organized for multiple classes going on at the same time. For the price of admission to a museum- you get an hour class, beautiful showers, Moelin & Goetz toiletries, shopping experience, and comradely that mirrors the online platform. We could not have been more pleased and proud to use the Peloton since 2020. read more

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Wow what a great experience today! Coming from the Bay Area all my fiancé wanted to do was make sure he made it to this store before we left! Jina helped us from start to finish! She even went back inside to open the store up after they closed and she saw us heading back over. She was so sweet and courteous to us! She told us all about how to enroll in the classes and join the waitlist! Thank you so much Jina!! Superb service we will be back read more

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