WHERE CUSTOMER SERVICE GOES TO DIE!! I called about a regulator for a power window. I was told they had it for $40. Online it ran from $70-120. I went there and was finally directed to a back corner of the junkyard behind two other junkers. It would cost $40 if I removed it; $80 if they removed it. I would be better off getting a new one. Amazon had it for $60. read more

very horrible place. really unprofessional. the owner peña has workers that give you a certain price and when other worker takes the next shift they give you other prices. they aren't helpful at all and they do not know what they are talking about they switching prices so their prices aren't not form. even if I told them is not fair we already took many parts of what we needed and now the prices are double the amount of what they originally told us. watch out for this place. bad business. read more

Stay away no matter what. Scammers. Terrible customer service. Gave defective parts are were hostile when I asked questions. Wish I listened to the reviews before hand. read more

I called them and asked them if they had my part and they said they had it .When I went to go get they had it ready for me and they gave me a good price . I recommend going .But I also recommend that if you're going to go get a part get it the same day. read more

I recently went to find a part I was being overcharged for every where else. The ladies in the office were so friendly and was able to help me with getting the part the same day ! thank you so much for getting me through a stress day! read more

Puro mal negocio. El dueño es bien amargo y sangron . Horrible service . When I first called he said he had the part I needed. When I arrived he told me to walk his yard to see if he had the part. His attitude was completely different. Very rude and unpleasant. Would NEVER recommend this place to anyone. I should have looked at the reviews before going. But who looks at reviews for dismantlers lol but jeez do these guys live up to there garbage reputation read more

I bought a motor paid all cash and they gave me wrong motor took back gave me another one which one didn't even turns took it back it's been three weeks or more they still don't have motor ready read more

We went to get a car parts they sold it to us really expensive and they didn't work we went for a exchange and they didn't change it

Best deals on parts and if they don't have it they get it for u always helpful and they have a lot of trucks and cars so I'm sure y'all find what y'all want and best deals in the Eastbay read more

I am not a customer yet, but I want to publicly thank the driver of Pena Towing for being so cautious and kind!! I was at a red light making a right turn onto Brentwood, and I stupidly entered the intersection as he was about to drive through his green light. I am new to the area and I was rushed, so it was a big error on my part! He nearly hit me but was able to safely pass and he pulled over afterwards to check on me! Anyone else would have, at minimum, flipped me off, or at worse, rammed into me! He was just the loveliest person and he really saved me...I'm so grateful for him!! I will never forget how masterfully he handled a potentially horrible situation. Thank you!! read more

Pena Auto Dismantler - Pena Towing Truck - Auto Parts & Supplies Near Me - Oakley, California

Absolutely lousy Company!!! Took a day off from work for a car they were going to buy from me and pickup, never showed up and I texted and called numerous times just to get blown off. Don't waste your valuable time with this company. read more

This place is a complete fraud. my sons car was towed on 12/31. they added additional charges and a lien fee. Their policy states that a lien fee will be charged "AFTER" the third day they charged us prior to the third day. we were told the price was 633 over the phone and then was told 833 when we picked car up. They also added additional fees for towing stating that they charged an hour and a half hours for tow service from Pittsburgh to Brentwood. we all know that it only takes 20 minutes to get from Pittsburgh California to Brentwood California. they blocked his car in so that he could not get it. Had to call a staff member out to come move the car. The staff member who moved the car, asked my son if he stole a radio out of his car, which was complete crap, and then refused to move his car. My son had to squeeze through and get by to actually move after being accused of stealing property. the individual continued to argue with my son causing unnecessary strife. I will be looking into the fees they charged bc it's not ok to take advantage of your customers. read more

I called to see if they had a motor and they said yes to everything I asked them about! I made sure I gave them specific info therefore I don't waste my time, I get there after driving 45min away, and this dude wastes my time for an hour saying the guys aren't here to load it up but you can pay for the motor first and when the guys come back they'll load it up for you, I say no! And wait untill they come back, guys come back and they told me there gonna go look for it and the office guy come back after 10 min and starts showing me pictures on the computer of similar motor but none of the ones I asked about on the phone! , anyways long story short dude tried selling me a 2000 motor for a 95 motor which wiring is completely different , I just left , these guys suck on everything F- from me!!!!! read more

Don't even bother calling them. I called for a part and gave them my year make model and she wasn't paying attention.. she got all the info wrong. She told me she will check on the part and call me back. I had to call later in the day only to find out they don't have the part and she forgot to call me back read more

If i couls give NO starts i would!!! This place is a piece of shit rip off... I gave my lexus to them for parts and 3 months later received a 8,000.00 bill from anothwr towing company ... apparently they wrecked my car and left it on sellers road ... now im fucked with a bill ... no one speaks fucking english!! And can never tell me when the owner will be in!!.. no worries though they will be hearing from the brentwood PD soon!!! read more

This review is for the towing company. The service is below 1 star. They have no problem trying to bleed every last dollar out of there customers. They had no problem lying to me about charges. Not letting me remove my vehicle from storage. Trying to charge for extra days. Overall poor service. read more

They stole a couple items I left in my car like (Bluetooth device, car chargers, etc..) they do a horrible job on fixing my car. They had my car about a week and lost my key. read more

Poor costumer service lie about parts been in stock about 5 times so i had it no more coming to this place making people waist there time and gas driving from far places read more

Got some pretty good uesd tires at an awesome price. The girl with the red hair is just doing her job. No attitude given to me. If I ever need a car part again I'm totally checking what they have before ordering parts at the dealership. I don't understand the negative reviews. read more

Called about a car part and the guy said they had it. Went there and couldn't find the car after making about 10 trips around this dump. So as I was leaving the guy at the counter said come on and I'll find it. Walking around for about 10 minutes he said its here in the back just keep going and turns around and back to the office. Upon leaving he says leave a deposit and we will have it in 1 hour because i know that car is here. Nobody there speak good English and 2018 and this place is not even organized. Drive to Rancho Cordova where they do have the parts that you can pick up or have it shipped. Place look like the filming of a scary movie read more

These sick pieces of ***! stole my daughters car!! it was parked on this property as she was inside talking to them about car parts. She came out to find her car move to the other side she asked them why they moved her car. They said "it was towed" she asked why. They said they would have to ask. (how could they not know, when it happened 3 minutes ago, by them their-selves , only a couple yards away) if u ever been there you know that everything is very compacted, and all the parking is on gravel road, not able to block any access unless you were to park right behind a parked car, which didn't happen. They wouldn't give her, her belongings and said they needed her to register the car, up to date just to get her belongings out. We called the police of course and were told we would have to "take them to small claims court because it's private property. If there was a car you didn't want on your driveway, you would be able to have it towed in a minute" So if I want something someone else has, all I gotta do is invite them over take what's there's and call it mine now?? So basically what it all comes down to is these ignorant individuals can punk our everyday people and even the police, with no consequence? well you met your match B****, I will definitely see you in small claims court. read more

This place is terrible they gave me a fake quota for a car that I brought, if you give them a call they tell you a price then give you less than half when you arrive. Both their first and second location are trash, they don't know how to run business if their lives depended on it. Everything they do is shady, extremely unprofessional, there is oil on the ground everywhere you go, horrible for the environment, they should demo the whole thing and build some apartments or something. They're hella shady and if I could give this place zero stars I would too, don't waste your time at either location read more

This place is locally owned and I appreciate the way I was treated when I was rescued by Angle pena. I was in a bad situation because I needed a motor for a 2012 Toyota Camry . I read some of these reviews and noticed that most of them say they don't have the parts but they came through for me. . I went down there and paid for the motor and I was going to go try to borrow a truck to get it. Mr Pena got my address and in 2 hours an older man pulled up and brought me the motor. Runs great and my customer is happy with his car . I will definitely be going back when I am gonna get used parts. Thank you Mr Pena read more

Extremely over priced parts. The guy working the front desk wanted to charge me $20 for a part that I could purchase brand new online for $30. I was able to talk him down to a reasonable price, however I'll stick to other local cheaper wrecking yards. read more

So I called and asked if they had my car model and year and the guy (hispanic) says yes. I double checked with him on the phone. Then I drive all the way there. He says the car is in the back of the lot in the middle. I walk all the way to the back. There is no car like mine. Note: This car is a very distinct looking car, and it is really easy to spot it in a yard. I walk back and tell him that it is not there. He insists that it is there and in fact they have 3 of it. He gives me directions to all three. I ask him to show me and he says he can't leave the front desk. Then the white guy shows up. He suggests I go to their other larger yard up the street as they have several of my car. The hispanic guy confirms that. So I go. There the nice lady at the front desk looks it up in the computer and says it is not in the computer but it still might be there so I should look. I look around and it is a pretty big yard. I find a guy who is working there and ask him about it. He tries looking for it, asks the fork lift guy who points him in a direction. The two of us spend some time looking for it. He finally gives up and says it is not there. I go back to the front desk. Ask the nice lady. She calls the big boss on the phone. He says they don't have it. Wondering why the guys in their smaller yard sent me on a wild goose chase I go back to the smaller yard. No one is at the front desk. I walk the yard another time looking for it and do not find it. Then I ask a guy who is working their. He is very nice and looks for a while and says definitely they do not have it. Motto of the story: Do not trust these guys if they say that they have a car. Go somewhere else if you do not want to waste your time. Go to them if you want to be sent on wild goose chases. read more

I writing this review because I'm really upset!! I went to peñas dismantler a week ago and I was looking for a part for my car! I got into the office to ask if they had the part I needed and I was very disappointed by the costumer service they have specially with the one old lady ( the one the dye her hair like a teenager, when she is really old) well she has the worst costumer service, she was really rude and it looks like she doesn't even want to work there! I don't know why they have her there she is a total bitch! Just for the reason I will never go there anymore! read more

I'd give them LESS than a star if I could, based on rudeness alone. Called to inquire about something and had the owner no less be incredibly rude over the phone. Taking my business elsewhere and I'd recommend others do the same. read more

Over priced. No tools of your own allowed in the back. They have guys take parts off. Don't be in a hurry. Part of going to the junk yard is taking your own parts you want off. That's the fun of it. I Wanted a tow hitch off 1999 ford truck. They wanted $100. Brand new online is $102 shipped to my door. Pick'n'pull is way cheaper with better selections. Stockton pick'n'pull isn't that far away. Save your money The old yard which is still there was better with limited selection. Stay away from new yard read more

Most classes place ever. They cancel my order due to my frustration and horrible customer service. I ordered a tow last night for 8:30 am and no one comes. Then I call in and the guy has no idea about anything or what's going on, he keeps saying the guys getting gas. Langauge barrier so I'm not getting upset. I call again and then he says let me call the boss. They send a guy and he calls to confirm and then as the boss sees my frustration in Facebook he cancels my tow 3 hours later after forgetting completely about me. Then they have an attitude towards me. Sorry that you couldn't do your job properly. This place has horrible service and the owner is to sensitive, instead of fixing the issue he just made it worse. read more

i would give this place a zero I Could due, i call this places looking for a part and they have it but one guy name Eduardo or Gerardo he told me the price for the part I was looking for and I got there they wore giving me a higher price this guys a liars I guess they just bought this business a lot guys wore giving me a different prices, this places is really bad for business all the people there have no class bad attitude specially the girl with the RED HAIR,this people just wan to rip off people don't go to this places and if you do go there give them your name and have them write down the price on a peace of paper with your name so wen you get there to make sure they have the price on the peace of paper,I drove 30 minutes for what just a waist of time with those Mexicans there they are RATS, I was talking to a guy and he just walk away left me there talking my self, read more

I was looking for a Ford rim. They told me they had three, even gave me a price quote for them. I drove 30 minutes to go pick up my new rims but they had no clue what I was talking about and suggested I spoke to a different place. I showed them the phone number I called, it was theirs. They just shrugged their shoulders at me. Ask for am email with a picture if you need something there. I've heard from a business close by that they hear that often about that place. And get a lot of their business from those liars. read more

this place is a joke. you call and they tell you they are going to look for a part for you and when you call back to check nothing the same response. im super busy let me look give me 20 minutes. angel has been leading me on for 3 days now. if he didnt want to make the sell or look for parts for people then dont answer your phone. HORRIBLE BUSINESS. when i called back for the 100th time they handed the phone to 5 different people of whom the last didnt speak english. read more

If I could, I wouldn't give it a star. The owner himself is rude AF!!! The first day I came in, there was a red head girl at the counter, everything that came out of her mouth was said with attitude. I was inquiring on the prices of their vehicle and she had no patience and immediately told me to come back when her boss is here because apparently flirting with her coworker was more important to her than helping a customer. I come back and the owner was there and the red head wasnt (thank jah!) But he was being a total FEMALE DOG about his cars and their prices. I asked him to tell me what is wrong with the vehicles I was interested in and he goes, "look there's nothing wrong with them lady! It's either you want them or not!" Well, he got a piece of my mind after that rude comment. All of their attitude is disgusting and they sell their used and abused cars at ridiculous prices... yeah, no thank you!! So if you've never been here, I suggest you stay away. Don't bother wasting your time, money and gas. read more