[[HIGHLIGHT]]I really appreciate them being able to take my dog in on such short notice when a lot of vet clinics in the area are at capacity.[[ENDHIGHLIGHT]] Dr. Hall was very thorough and gentle with my dog. I had to get some x-rays done, when we got the results she also sent a very thoughtful follow up email with different options for next steps, and was apologetic that it had taken her awhile to get back to me (it's been less than 24 hours so to me that's pretty speedy!) [[HIGHLIGHT]]I know my dog is in good hands, and I really liked how I saw all the staff interacting with people and their pets in their waiting room, they know fur babies are very precious and important![[ENDHIGHLIGHT]] read more

My dog has been here twice. Both for hot spots and shots. The first time she had a hot spot, I didn't understand it and appreciated how the Dr I saw noticed my concern and confusion and took the time to explain things to me so I figured this is a good vet. Until this last experience when my sister took my dog in while I was out of town. I have a Jindo mix dog who comes from South Korea. I've had her now for 7 years. It's not a very common breed in the states and not a lot of vets have worked with them. Their demeanor in general is to be very calm, loyal and attentive to their owner(person). One of her favorite things to do is listen. She loves listening to birds and other sounds. She doesn't play with toys, she isn't incredibly food motivated, her favorite thing to do is just sit and listen. I noticed that she didn't come to me when called which I thought was odd, but honestly also figured maybe she just didn't want to come‍after I called her a bit louder, she came. Then I went out of town the next day and my sister called me and asked if she was having hearing problems because she didn't go to her when called(which is completely out of her character) so I made an appt for her to see the vet that same weekend so she could take her. At this point I'm concerned. She has never had any health issues and I'm hoping it's just an ear infection. (I've done my research and Jindos are quite prone to them) my sister takes her to the vet appt and about 5 minutes in I get a link on my phone for UC Davis and how to deal with Deaf dogs. So I ask my sister what the hell is going on and she tells me the Dr. seeing them is being completely dismissive and stating that I JUST DIDNT NOTICE MY DOG WAS DEAF???? And it's likely happened over time??? She also acknowledged that it's weird for my dog to experience hearing loss to that extent given her age. Yeah!! It IS weird!! That's why we're here!! Hello?? I asked if any diagnostics were done and she said no. The dr looked in her ears and said they looked normal (they didn't. When I got home she had brown gunk in her ears that is NOT her normal) I asked my sister to see if it could be anything neurological the dr said "oh yeah could be a tumor" and said she would send an email to an MRI specialist. [[HIGHLIGHT]]She didn't give my sister the phone number for the MRI specialist, my sister had to get the information from the from reception area where the pamphlets are located.[[ENDHIGHLIGHT]] That's it. Nothing else was done. I return from being out of town the next day and call the MRI clinic and am told the Dr. that evaluated my dog didn't say anything other than my dog is deaf and I wanted an MRI(WTF). The MRI doctor said he recommends a Baer test see how deaf she is and refers me to a clinic. This whole time not acknowledging that my dog isn't deaf. SOMEONE PLEASE JUST CHECK HER DAMN EARS. Properly!! Run some tests!! I felt totally looked over. During this time frame my dog starts breathing weirdly and shaking her head a bunch. So I ended up taking her to the emergency vet. After actual diagnostics and a vet that listened to me, the person who is with my dog every day and knows her, we come to find she had bilateral inner ear infections. Since we got the treatment she needed, she's able to hear again and do her favorite thing again. BTW I am a social worker and my sister is a nurse. I can accept my dog losing her hearing when it makes sense. I have these conversations with patients and their loved ones quite often. The lack of compassion here for my dogs overall quality of life- because you wanted to go with the easiest answer, when it didn't make sense, is what makes me rate this as a 1 star clinic. read more

[[HIGHLIGHT]]I have had nothing but a great experience at this vet office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been bringing my dog here for years now.[[ENDHIGHLIGHT]] He recently needed surgery for some loose teeth, and the vet was so informative, communicated everything great to me. And did a great procedure on my dog. [[HIGHLIGHT]]I am very pleased with this location.[[ENDHIGHLIGHT]] read more

Peninsula Avenue Veterinary Clinic - Surgery - Veterinarians Near Me - San Mateo, California

I took my sister's dog to this vet while she was out of town because we were concerned she might be having hearing issues. She wasn't responding when called, which was unusual for her. [[HIGHLIGHT]]Within about five minutes of the visit, the vet told me my sisters dog was deaf and had already sent articles about caring for a deaf dog to the phone number on file, which was my sister's.[[ENDHIGHLIGHT]] I was really bothered by this. My sister was already worried, and suddenly she's receiving information about her dog being deaf without any real conversation or proper evaluation first. It felt like the focus immediately shifted to how the owner would deal with a deaf dog instead of actually assessing what might be causing the issue. I had to ask the vet to even look in her ears, and I was told everything looked "normal." When I asked if it could be something neurological, she said it might be and mentioned referring us for an MRI. [[HIGHLIGHT]]The whole interaction felt rushed and dismissive, and it seemed like she was bothered that I wanted a second opinion.[[ENDHIGHLIGHT]] I was honestly shocked at how quickly such a serious diagnosis was made with so little assessment. [[HIGHLIGHT]]It felt like there was a lack of thought and empathy, especially considering how much my sisters dog loves to listen and how important her quality of life is.[[ENDHIGHLIGHT]] The next day, after my sister returned, her dog started showing signs of discomfort, including rapid breathing. We took her to an emergency vet, and the experience was completely different. They were thorough, compassionate, and actually took the time to evaluate her. She was diagnosed with a bilateral inner ear infection, and since starting treatment, her hearing has been gradually coming back. This experience was really disappointing. I would have expected a more thorough evaluation and a more thoughtful, compassionate approach before jumping to such a life altering conclusion. read more

We were happy, loyal clients of this practice for over five years. After we expressed concerns about the charges from our most recent visit, the practice deleted our account without any notification. We only discovered this when our request for heart medication for our senior dog was denied. This response was both unprofessional and wildly disproportionate to what was a relatively minor concern about how fees were communicated. Terminating a long-standing client relationship and denying essential medication over billing feedback reflects extremely poor judgment and customer service. AVOID AT ALL COSTS. Take your business elsewhere. read more

We called Peninsula Vet in San Mateo to get a quote for euthanasia for our beloved cat. The person on the phone told us it would be $180, and we planned accordingly. [[HIGHLIGHT]]When we arrived for the appointment--already a deeply emotional and difficult day--no one was at the front desk to greet us. Eventually, someone came out and got us in the room 30 mins after our appointment.[[ENDHIGHLIGHT]] They informed us the cost for euthanasia was actually $273. [[HIGHLIGHT]]When we mentioned we were quoted $180, they had no explanation. They just said they didn't know where that number came from, as if we made it up. It felt incredibly dismissive and confusing, like we were being gaslit during one of the worst moments of our lives.[[ENDHIGHLIGHT]] We understand prices can vary, but the lack of clarity, accountability, and compassion was really disappointing. [[HIGHLIGHT]]At the very least, they could have acknowledged the discrepancy or made an effort to make it right.[[ENDHIGHLIGHT]] Instead, we left feeling upset and taken advantage of. Would not recommend this clinic to anyone, especially if you're going through something as sensitive as saying goodbye to a pet. read more

[[HIGHLIGHT]]Very responsive, informative.and helpful.[[ENDHIGHLIGHT]] !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

If you love your pet please avoid this place. I've waited a couple of months to post this review to cool down before I post. Choosing this vet has been the biggest regret of mine. I took my senior dog in since she was limping on Oct 13, 2023. They gave her a pain injection in spite of her liver disease. Not sure if they even checked her file for existing conditions before giving her the injection. I dont remember them checking with me about the injection cause I would have refused knowing her liver condition. She was unconscious on our way out and the vet didn't seem concerned. The doctor also prescribed gabapentin and galliprant. I checked with Dr.Hall to make sure those meds would be ok for my dog's liver. She said it was. I had done her liver function blood work the same visit , the results a few days later showed her liver was getting better. My dog's liver went into failure because of the injection and meds. And she passed away on November 11th after two visits to the emergency hospital and spending about 25k. What I found weird is that the front desk person sent me a wellness check message on behalf of the vet a month later so about mid November. There were no wellness checks leading up to this. I still don't know what the purpose of that text message was and I can only speculate. read more

I decided to take my pup here after a horrible experience with another vet practice, and I'm so happy that I did! I was referred to Peninsula Ave Vet by a coworker of mine who has taken all her dogs to Dr. Kelley. For starters, the male tech (I didnt catch his name) working at the front desk was so kind and personable. He made me and my pup feel comfortable and addressed all of my concerns. Before going through any procedures, he ran them/ the cost by me and did not make me feel pressured to do everything. Dr. Kelley is so kind and personable, her presence is so calming! My scared pup went into hiding under one of the chairs, and she patiently/ calmly called for him until he wiggled his little self out. I really felt safe with her taking care of my dog. Payment; they accept card! At the end, they give a detail "after visit summary" for your records. They also gave me toothbrush/ toothpaste and a dental chew sample :). Parking; street parking, definitely allot some time for looking for a spot. Though there are ample spots in front, they're usually taken. But the street is quite long, so as long as you don't mind a short walk- you'll be fine! read more

Peninsula Avenue Veterinary Clinic - Veterinarians Near Me - San Mateo, California

It's really hard to write this as our relationship started off on a good foot...only to progressively deteriorate, unfortunately. Originally, my contact with Dr Linda Hall on 23April 2021, was to inquire about subQ IV fluids for my beagle in remission. Dr Hall was incredibly responsive and provided me with a new client registration link and hours of operation to call to make an appointment. We have a longtime family vet, however, located in San Lorenzo, and needed a convenient and competent vet clinic to administer fluids twice a week. On the 27th of April, we received a welcome letter filled with more useful information. I followed up and started scheduling beagleboy's Vet Tech appointments twice a week and would receive email confirmations. The vet tech we mostly worked with was Jacquelyn. She was nice enough to warm his saline bag and payed extra attention to him. We assumed the rest of the staff would do the same. However, found out rather abruptly, after Jacquelyn left in August, that this was NOT the case. The first time, after Jacquelyn left, that beagleboy had his treatment, Brian, asked me leash him up. I asked why, as he's 12 years old and rather slow, not aggressive at all. Brian responded that my dog "lunged" at another dog. After texting Jacquelyn, she stated that Brian was not present during this altercation, and the fact was another dog lunged at my dog - the other way around. And at that conversation with Jacquelyn, she shared the reasons why she left...that the leadership at the vet clinic wanted all dogs/cats muzzled and restrained, and that she was reprimanded to warm the IV fluids, plus some unprofessional behavior from the vet doctors. That being said, I can overlook the lack of seating/waiting area outside, and the poor phone reception to call in, the long wait times after getting in the queue waiting to check in, more long wait times for a vet tech to come out and get beagleboy, and even the trash and recycle cans sharing the same walkway, with gnats and the smell of garbage in the air. And after letting the clinic know that I was going to be out of town the last part of Sept and the first week in October 2021, as my request was to cancel specific dates, the tech accidentally deleted ALL of them, which she admitted to me. What I can't overlook is the lack of professionalism that I have personally experienced on my last visit on Tuesday the 12th of October, to have waited more than 30 minutes outside, and seeing one of the vet techs outside who asked me if I had checked in, still waiting outside, attempting 10 calls to inquire on what the status of our appointment is, finally the kicker of getting an invoice with a higher amount on it. Of course, I'm going to question it! Granted with ZERO notice from the Vet Clinic, to be told in a condescending tone from the person who came out to collect payment (this process never lags!) that the cost of goods all over California has increased. WTF? I want to thank Loreto for his kindness and compassion for taking great care of my beagleboy, during the very few times we have had a chance to engage. The time has come for us to move on...as I choose to seek the care and professionalism elsewhere. And please, do not provide a snarky response, as it only serves to make this already struggling vet clinic look MORE unfriendly and unprofessional. read more

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The staff and doctors here are very kind and take great care! Dr. Kelley is extremely knowledgeable and takes her time in examining and figuring out the next steps. Highly recommend this wonderful place to take your pets! read more

What a joy to find truly a truly caring, kind, excellent veterinary staff you can actually see in person during Covid! Dr. Michelle Kelley used to be our vet in San Francisco many years ago, and we LOVED her. She is the real deal -- knowledgable, calm, caring, kind, smart, and nice to humans as well as our doggos. We were really sad when she left, and I thought she left the Bay Area. But when my dog got an injury a couple of weeks ago, and nothing other vets were doing was helping with the pain, I learned she's actually in San Mateo these days. And by a minor miracle, and a staffer who could hear how badly we needed to see a vet in person, we got in the day I called. After two years of handing my dog off at the door of our vet and getting him handed back later after a call from the vet or assistant, it was so wonderful to be able to go inside (masked) and be with Gus during the exam, and talk with Dr. Kelley and staff in person. Although dealing with my dog's intractable pain wasn't good, it felt like the good old days of vet care were back. Dr. Kelley and everyone we dealt with was fantastic. She could see that Gus needed more than he was getting, and developed a protocol to deal w his pain. I've been in touch w the office for a couple of questions, and Ariana, who I think is a manager there, was so great about getting us the answers that would help Gus. The front desk people, the vet tech, Ariana, and Dr. Kelley have all been top notch. And best of all, Gus is feeling much, much better. So much better that I have to prevent him from overdoing it. It's an injury that will take time to heal, but thanks to the people here, he's well on the way to recovery. I realize covid might change the in-person policy at some point but even if that happens, I feel like my dog would be in excellent hands here. In the meantime, we'll be making the trek to San Mateo for his other veterinary needs! I'm deeply grateful they took Gus from screaming in pain to chilling in the backyard in the sunshine. Can't recommend them highly enough. read more

Peninsula Avenue Veterinary Clinic - Gus and I got to go into the vet exam room together! A first since covid, thanks to the kinder policies of Peninsula Avenue Veterinary! - Veterinarians Near Me - San Mateo, California

D doctor examined my dog , n just 3 minutes n say his heart is okay . Wat kind of d doctor is Thant Could have told us about needs to be done . Like if he needs vitamin or others to be healthy . Very unsastied of d visit . read more

doesn't get any better then this. honest, friendly, and great at what they do. I'd give 6 stars if I could

Took my puppy here for her first check up and vaccinations. Plan to be back here in a month most likely to wrap up the rest of her shots. I was able to speak face to face with the vet which was nice and I appreciated the break down of everything. I would recommend this vet. read more

I've used this vet multiple times but after my last few attempts I'm not only frustrated with Carla and Dr. Halls customer service but I want to make sure everyone knows what awful service they gave me. I scheduled an appointment for my dog to get a health certificate a month prior, the girl on the phone was nice and looked up all things needed and gave me a date to schedule. I called back last week to change the date to a day earlier and the receptionist than told me it needed to be 21 days prior instead of 10, after I no longer had 21 days and an already stressful situation I got upset and did my own research. After I found out the correct information I called to try and reschedule again and when I went to move my appointment I was told they were all booked and the next availability wasn't until Tuesday. So I happily agreed to the appointment. Than somehow while I was on the phone she said the appointment was no longer available and that I would have to take my original appointment. I expressed my frustration yet again because this is now beyond terrible customer service and she left it to my original appointment. 10 minutes later Carla calls me back and says the dr now has a new policy and needs to take a $100 non refundable deposit from me in order to keep my appointment. Mind you this wasn't a problem a month ago, or a week ago. And the appointment itself is only $85. I have never been so unhappy with customer service in my life, especially from a veterinarian and when it's already a stressful situation. read more

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If you want to waste your time and be made to feel like an idiot, go to this clinic. Otherwise, go ANYWHERE else. After registering online, submitting dogs medical paperwork, scheduling a visit on the phone, and taking 1/2 day off work, the staff claims they have no record of my appointment and turned me away. read more

The vet saw my cat and saw that he had fluid in his stomach,which at his age would indicate heart issues. She gave him a depo medrol shot and he was dead by evening. I spoke to another vet at another vet hospital, who told me that with heart issues possible, that depo medrol shot would take him from heart Problems to heart Failure. I'm seeing a pattern with the other yelp reviews showing incompetence at this place and it should be avoided at all Costs,... Or it may cost you your beloved pet. read more

My dog has been going here for over 6 years. As a regular, you'll notice they have a huge turnover on Vet Techs - seems to be different each season (this may be one of many issues reported here on Yelp). Judging by the Yelp reviews, there is a pattern here. Nice at first and deteriorate over time. My latest experience was so stressful, I had to share this. 1) I took my dog in to have a wound looked at. They took care of it and had it stitched up. Before she was sent home, I asked if she'll be groggy and needs watching. Told "no" to groggy and nothing to worry about. Went home and my dog was groggy and aimless/lost for 12 hours - I got so concerned that maybe she was over drugged. 2) A few days later I took her back to check on the wound. Told some stitches had come loose and recommend I should get a doggy surgery suit to protect it. At this point we were given ok to leave and everything was good. So I decided to get the 'doggy suit' there and they took her back to 'size' the suit while I wait in reception. A long time passed and the tech vet came back apologizing it took time because my dog had apparently chew/kicked the stitches off and they had to put staples, sticker etc. I asked why wasn't she watching the dog to stop her chewing it. Reply 'It was not my job to watch your dog' (My first WTH moment). I did not make a scene as there were others in the waiting room (and I do not have all the facts). So I went home with my dog in a worst condition than she went in. 3) I went back again to get the wound looked at. This time I ask the vet tech and the vet what happened last time to get the facts. Lots of back and forth - with the vet telling me client/vet relationship was about 'trust'. (I agree. But they need to understand trust goes both ways.) 4) 7-10 days later. Went back to have the stitches removed and was told my appointment was cancelled. (See other yelp reviewers for similar issue.) Told them they can't put owners in situations like this - cancelling appointments without notifications and leaving 'incomplete' work. They eventually got a vet tech to do the work (he did not even know where the wound was or details like staples+stitches). I kept on stressing he should take a look at my dog's records first. He never did. (My second WTH moment.) Also told them my dog had also been bleeding/vomiting overnight - the vet refused to see her. We eventually went to a 24 hour emergency vet. I understand vets are overworked and stressed out. BUT there is no excuse to leave work half done or turn away a sick pet with valid appointments without notices. Update: Based on the vet's reply. We DID order a collar on the first visit. Update 2: I am surprised at the updated reply from the vet. At no point did I verbal abuse anyone or voices raised. Everything was civilized. In fact I even said to the vet tech, there is no finger pointing, just needed facts on what happened. And after my chat with the vet, she even said wound looks good, come back to get the stitches removed. (I never received any notifications appointment was cancelled.) read more

They gave me an appointment to have my dogs check and when arrived they said I didn't have any appointment and I drove 25 minutes to get there. They told me that they will call me to schedule an appointment and they did call me next day they left me a voicemail and when I returned the call they told me that they will call me to schedule an appointment because they didn't have any paperwork and they never call me. I filled the paperwork online, they don't respect peoples time, now I understand why they have a lot bad reviews, don't take your dogs here!!! read more

Excellent customer service! I've been worried for weeks about getting a Pet Health certificate for my dogs for my upcoming trip. Arianna is charming and caring. I called so many places, and no one offered me such stellar customer service as Peninsula Avenue Veterinary Clinic. I don't remember the names of the rest of the people who helped me, but the vet was super sweet to my dogs as well. Practically everyone is super! Thank you so much! Hazel and Paulie read more

I have been bringing my cats to Dr.'s Kelly and Hall for many years and I adore them both. They are both excellent doctors and have taken such good care of my cats over the years. read more

Just arrived to bring my 10 week old puppy here for his second dose of vax shots (first round was done out of town) and was met by a young tech or assistant that asked my pups name and took him inside. No good morning no how are you... I get that we're in covid times but why not just have the doctor come to the door and pick up the pup? That way I can ask questions directly instead of relaying them to a non vet? Why not greet customers?? The doctor called and explained everything to me very well and was very thorough on the phone while I waited for my dog. Not sure if I'll come back after all the vaxs are done though. That initial customer service was crap read more

If I could give this place 0 starts I would , by far the most unprofessional vet I have ever been to . We've brought our 6month old frenchie here for a stomach issue and a spot that we noticed on his side . The doctor there was completely unprofessional and spoke poorly . They have done 3 test on my dog and still have not once told us what is wrong with our little fur baby . Save your money by all means and don't go to this place ! To add on to this we took our dog one last time because the offered a free test , and the doctor won't even come out to talk to us instead she sends her receptionist to tell us that moving forward she will communicate our concerns to the doctor this place is seriously such a joke especially the The veterinarian ! Can't handle your job you must be in the wrong field bitter lady ! 100% Unprofessionalism read more

Pet owners beware! The technicians here did not review the my puppy's medical record, ignored my multiple requests and gave my puppy a shot she did not need. When I spoke with the technician, she was completely unprofessional and refused to acknowledge the mistake and blamed everyone around her. She refused to allow me to speak to the vet. I sent the vets office a detailed email asking to resolve this issue and to get medical advice regarding my puppy, but that email was unanswered. Administering medication an animal is not old enough for can cause severe health complications and even death. This was a serious issue, I deserved a response. In the time of COVID, we hand out pets over to vet staff and trust that what happens behind closed doors is in the best interest of our pet. This office has done nothing to earn that trust. The mistake was caused by one person, however the lack of response to my serious inquiry speaks volumes. The vet here is Dr Linda Hall, it is clear that she has no integrity and fosters rude, unprofessional and incompetent staff. If you love your pet, take them anywhere else! read more

During covid, they have you call and check in on your phone. You wait around in their outdoor courtyard area, or your car until they call you. They will take your pet inside to do what they do and bring them back out. Payment by cc outside. read more

We have been very happy with the drs, nurses and techs here. Customer service at front desk has vastly improved with new personnel since my first visit. read more

This is the first time I came in with my dog to see Dr. Kelly. It's a very bad experience for us: 1) The appointment was at 9am, we were there on time and was told to wait, Dr. Kelly eventually showed up at 9:30. She didn't bring excuses for being late. 2) This is the first time we met, Dr. Kelly did not say Hi, nor introduce herself and she did not make eye contact with us to say hi. This is extremely disrespectful. 3) The appointment was a wellness exam. Dr. Kelly in total spent less than 5 minutes with our dog (as mentioned above, she's also 30 minutes late) 4) We were charged $85 for the exam where Dr. Kelly spent less than 5 minutes with our dog, was 30 minutes late and extremely disrespectful. 5) I talked with the front desk person (she was totally alright btw) that I'd like to talk to Dr. Kelly about the above feedback, the front desk person checked with Dr. Kelly and came back telling me that Dr. Kelly was not available for feedback in person. To me, this is another signal of not being able to own one's own mistake. read more

Started appointment 30 mins late. They asked if brought records from the last vet but didn't know they wanted me to. Otherwise, fine service. read more

Dr Kelley and KREWE are the BEST=) They were prompt, patient, professional and practical! They nurtured us through a horrific situation with our pet in a caring, compassionate manner. For all reviewers, keep in mind these are highly skilled, competent doctors dealing with a busy and often overextended/hectic (emergencies!) schedule. KINDLY treat them with the respect they deserve and I assure you they'll reciprocate! THANKS Dr K for saving the day; COSMO & Co. read more

I wish I would have read these reviews before I took my cat to this hell hole. They are rude, unprofessional and I would love to see a license from the so-called vet. Avoid this place if you value your animals and don't like to be treated like garbage. It's amazing how rude their responses are to long-term customers - Sad for those folks - that should give you a big hint about what this team is all about. To sum it up - Rude is number one, unprofessional is at the top, untrained staff, and lack of empathy for the animals which really stands out loud and clear. Notice how fast they respond to Yelp - This is probably why folks wait so long too busy on social media! read more

Wow. Ignored the reviews about rudeness and decide to go here for a new puppy, and they have a complex process to sign up a new puppy. I started to fill their forms, and jokingly remarked 'Wow, thats a complex process', and the person responded - 'if you don't want to follow the process, you are free to find another clinic'. I decided to do just that. If they so rude at the outset, this is only going to get worse. read more

These two doctoes, Michelle Kelley & Linda Hall, are amazing! They are so caring, efficient, & knowledgeable plus their staff can't be beat! read more

I brought my cat in for a quick check up/general exam after he had been sneezing for a few days. I had a great experience -- both Dr. Hall and the other vet tech we're super welcoming, and I appreciated how thorough they were with my cat's examination. We will definitely be returning for any future vet needs. read more

my experience at Peninsula Avenue Veterinary Clinic, with Dr. Kelley, and staff were exemplary in their care for my sweet Little Puppy, who of course gets into trouble. They were able to calmly take care my extremely scared puppy. No details but he is feeling a lot better today. Thank you, Pamela Scott. read more

TLDR: I was a loyal customer for 4 years. I referred many patients, and when I gave them constructive feedback, they sent me a message to say that my dog was no longer a patient since I had been unhappy with their services for years. They said, tough luck and refused to see my dog after that. They forwarded the medical record and said they would no longer have any contact with me. I helped them get their business started when they have very few patients. Very sad. If I could give 0 stars I would. I do not mean to hurt the reputation of quality vet, but I think there are things that patients should be aware of. I started seeing them in 2017. As you can see from my previous review, I had a great experience. However, since then, it has been all down hill. The front desk staff is rude and acts like they have no time to help you. I used to be able to get an appointment within the calendar week. Now it is impossible to get an appointment in a reasonable amount of time. THE WORST PART: My mom and I used to go here with our dogs for 4+ years and referred numerous other patients. Dr. Kelley stopped working much and it was all up to Dr. Hall. Dr. Kelley was the reason we came to PAVC, and she stopped showing up. She gave me her personal cell number to help me with my dog's issue and was very helpful. Years and many visits later, I took my dog in for vaccines and they quoted me the total price for the vaccinations and they forgot to mention that the quote didn't include the booster shots (which are required to make the first shot effective) - so I paid 2x as much as I was quoted. When I told the receptionist, she was extremely rude and unprofessional. I asked if I could speak to Dr. Hall and so I could have an explanation as to why I was paying again (since she was the one who quoted only half the price). She explained that she only quoted for the first shot. I agreed to pay the amount and offered feedback so they wouldn't have dissatisfied customers in the future. I told them they should quote for both the first and second shot when advising owners as to whether or not to get their pet an optional vaccination. DR. HALL AGREED AND SAID THEY'D BEEN GIVEN THAT FEEDBACK BEFORE. Then SHE THANKED ME and the next day, sent me an email to sever ties with me and my dog. The least she could have done was the tell me there was an issue rather than act like everything was fine. I do not trust them anymore and wouldn't advise that anyone who is a current patient to trust that they'll be there for you or your animal when you need it. They might decide to ditch you and your animal without explanation or any valid reason at any time. They continue to send me emails even though they told me they would stop contacting me. I have called them to remove me from the list and have also clicked the unsubscribe link. 3 months later, I am still getting their promotional emails. Bottom Line: unreliable, unprofessional, dishonest. read more

They want $56 to worm my cat and another $25 to treat for fleas. I am a prior customer. Both these treatments require an injection which I am sure they pay whole sale fore. Injections take 3 minutes at most. My cat is miserable liking his butt ... I can't afford it. Why did they become veternarians? read more

I took my dog Sally here yesterday. They squeezed her in, and their service is so good I'm making them my new vet: very caring staff and reasonable prices. read more

Always great at finding me an appointment for my cats. I appreciate that they explain everything and don't push treatments on their clients. They go above and beyond and are mindful of weighing the animals needs with the costs associated. read more

THIS VET OFFICE WILL DO THINGS TO YOUR ANIMALS WITHOUT PERMISSION. We have a "fractious" kitty, and they took her away from us and wouldn't let us see her as they cut her nails WITHOUT OUR PERMISSION and WITHOUT ASKING FIRST. It's completely broken her spirit. We took her for a simple health inspection so she could fly internationally, and they cut her without asking. That's worth repeating a few times. THEY HURT HER WITHOUT ASKING US IF WE EVEN WANTED THEM TO DO WHAT THEY DID. We've taken her to a different vet for the past 4 years, and that vet always handled her fine. Cutting her nails has never even been suggested. The level of incompetence ... we are just so shocked and violated that a clinic would do this to one of our babies. Don't go there. Ever. read more