When I originally called, after speaking to two other offices, I managed to get Krystal on the phone. What a breath of fresh air! After my hearing of incorrect info from other places, she took the time to insure I was correctly directed and made an appointment for next week. Not only do they fulfill their obligation to service their patients, but they train their staff to make each patient feels as an individual, not a number. What a great feeling! Thank you, Krystal. I'm looking forward to seeing what other great experiences I'll have there. read more

Twice now my appointments have been wrong. First time I pulled my kid out of school for his appointment and it turns out the told me the wrong date when scheduling. Second time I requested a specific doctor for my appointment, only to be told he only works certain days and was off. Terrible service read more

This place has gone downhill... don't recommend they will cancel your appointment and say it's an updated policy but have you consent to the new terms on the next appointment. Thumbs down read more

I have been going to this location for decades. Lately their service has declined and I've become very unhappy with their optical department. I will still go to Dr. Flickner for exams, but I will order my glasses elsewhere. The last two glasses have been late late from the lab. I just called them about my new pair. I am waiting for for one month now. I called in the morning and they said they would call me back but they never called me back. I called in the afternoon and they put me on hold for 12 minutes until I called back and demanded to speak to an optician. I was told that my glasses had a "lens breakage"" and that they had to be started over and there would be further delay. They don't say the lab broke the lens. They say there "was a lens breakage," with passive voice like it just happened, not their fault. I do not like this lab. They're not cheap either. read more

I'm always happy with my eye care and selection of glasses. I go to both this location and the one in Monterey.

So I called today and check out some information for a relative who has medical, when I called and explained them the situation, I was told they wouldn't. Be able to be seen for a few months due to their insurance, mistake me if I'm wrong, but if someone who needs glasses, and they call an eye doctor, wouldn't it make sense for the staff to be more helpful? Instead I was told they can't help. Horrible experience. read more

Just had a comprehensive eye exam . Dr Jang is a gem . Smart , professional and very kind . My eyes were in good hands ! The ladies in the office were fabulous all were , professional and kind! A shout out to Julie who helped through the eye puff exam . Thank you this office rocks! read more

Purchasing the right pair of glasses can be very frustrating. Mayra was very helpful and informative when it came to finding the perfect pair for me. She took her time educating me on all the different brands and frames they carried. I Would definitely recommend this place to all my friends and family. read more

Front customer service is terrible. You are not greeted warmly, everyone looks overwhelmed and not happy to see you when you walk in. I was referred here after my optometrist retired, but definitely will be looking elsewhere. Last straw was when I called to order my contacts and after 3 weeks I still had not received a call back. I had to call again to follow up. read more

My sister and I have been coming to this eye doctor and she would also rate it five stars like me. The doctors are trusting. The optometrists are knowledgeable and don't make you feel rushed, and they answer your questions with patience and care. (We have both seen female optometrists, I can't speak about any other doctors there) I don't know the doctors names but they are young and nice. read more

Crave incompetence? Think Peninsula Eye Care. Begging for a shit show? Peninsula Eye Care! After a month, you're still waiting for your kids glasses to be sent to you? Peninsula Eye Care! Everyone at Peninsula Eye Care can fornicate themselves with an iron stick. read more

I've been wearing eyeglasses for years and this is the BEST optometry office in the area. Everyone is extremely helpful, nice, and professional. They make you feel welcomed and truly appreciate their patients. read more

Note: This is MY OWN OPINION AND EXPERIENCE. If you have received a much better experience, then I am happy for you. If you plan to reach out to this organization, chances are, you MIGHT not have the same experience, as I now have put them on BLAST... But No shame here. It's still my opinion and experience, and still... NO CALL BACK... As I have read how very few reviews on Yelp, something I should have done beforehand (shame on me for failing to do that) then maybe I wouldn't have been super upset of myself, but still, the fact remains, there is a pattern here that I see, "I'LL CALL YOU BACK WITHIN A FEW" means.. "maybe I might call u back" attitude... You can change future experiences, but you certainly cannot change what had already occurred. You can apologize for the first time, but for the second time, it means there were likely others that experience the same frustration. Or maybe my insurance was so bad, they didn't want me to go back. But... I had to pay for my own contact fitting anyway, so insurance would not cover already. On another note, the likelihood of them wanting to correct this problem is now not likely because of this FB post. Which now just means (1) I have to find another doctor. (2) pay for another eye exam AGAIN because they don't have my prescription and likely will not rely on the previous doctor's examination (3) contact fitting fee, and (4) most importantly another days loss of time Peninsula Eye Care: Salinas, Marina, & Monterey Optometric Center Peninsula Eye Care: Salinas Optometric Center Peninsula Eye Care: Monterey Optometric Center I am torn while I write this review, but also very clear, the lack of follow-through from both the Monterey Location and the Salinas Location. Yes, they may have fine doctors in this office, otherwise, they would not be in business as long as they claim to be; however, if you have staff members that don't follow through enough, you may as well CLOSE UP SHOT, because they (the staff) are the first line of contact to the public, and bad FIRST CHANCES, could mean LOST OPPORTUNITY. Here is my story.... Originally, had an appointment for eye, and spoke with the doctor regarding typing contacts at a later date. I had expressed to the physician I might want to try contacts, if glasses were not working for me, and she indicated that if indeed it didn't, I could make an appointment to get contact fitting done. I had called and left a message about.7-8 days after receiving my glasses, to make an inquiry to that, and the person that answered the phone said there was no notes in my record, and that she would need to check with the doctor on that. I waited 7 days, and got no return call. So I decided to call, 7 days after that call. I had expressed my frustration on no call from their office, and spoke with Danielle/Daniella (not sure of her name, but she said the was the office manager, and happened to be in Monterey). She was very helpful and had scheduled an appointment for me in the Salinas office. She also mentioned that there were no notes for follow up with the physician, but mentioned that it was indicated in the physician notes. She graciously schedule me for a contact lens fitting the following Friday. As she had the lenses in Monterey she could bring with her to Salinas. (Fine, everything good and done and scheduled) Long story short, I had to have emergency surgery (non-related my eye) the same date I had my contact fitting, and they beat me to reconfirming my appointment the day prior, which then I advised that I was going into surgery and would need to reschedule. That person I spoke noted the call, and I asked if we could schedule a date. She had informed me that she would need to call me back. I asked when I was going to receive a call to discuss, and she indicated that same day. So I waited. Well, 5pm that day came and gone, and still NO CALLBACK. The next day was surgery, and could not tend to anything other than the situation at hand. And to make note, there was still no callback, even the next day. I then, after a week, sent an e-mail inquiry to try and get an appointment, 1 week later, no call or response. Well, now it's 3 weeks later (today's date) still no callback... Again, I am unclear why it's been so difficult for any type of return call. Is it me? I thought I had expressed my needs and request clearly, but the office staff is (1) either overwhelmed with work (2) fail to really call back clients (3) just don't care. In my case, I think it's all 3. Upon reading the reviews, I think they are habitually non-responsive to any time of inquiry. I say feeling perplexed because they give the appearance of being professional, but their responsiveness and pro-active business approach speaks differently read more

I have been going to Peninsula Eye Care in Salinas for over 20 years. Three weeks ago I called to get my glasses prescription emailed to me. I called an hour later and was told I need to understand that they are short-staff and was never given a timeline of when I would received said email. Four days later I called to inquire about said email and was told it was be emailed to me shortly, and I also requested verification of my husbands eye appointment coming up, which I was given. Fast forward three-four weeks. I have never received an email with my prescription. My husbands appointment was mysteriously cancelled and he had to reschedule. The unprofessionalism of the office staff forced my hand to find another office. I love Dr. Flickner's care, but the staff has got to go! read more

I'll try to make this short and to the point: 1. Too expensive all around! 2. Will not give prescription for glasses or contacts without paying an arm and a leg for them (rediculous!) and they act like they don't want to hand it over unless you buy a frame or contacts from them which are expensive (see above lol). Car salesman tactics! They won't even give you the prescription for contacts until you try thier lenses "Because they want to make sure the prescription is right?" Isnt that why the Dr has a PhD??? More like they want you to buy thier expensive crap 3. It's been THREE weeks and niether my frames nor contacts have come in and the lady said she would put a "rush" order and promised me five days for the Contacts. Been going to them for years now and I'm over getting screwed. Ps your staff at behind the front desk are RUDE and dress like they're going to a club after work. Just saying... read more

The customer service in the front has been consistently terrible. I've been coming here for over 10 years along with other members of my family and we'll all now be looking for another office for our eye care. I wouldn't refer anyone and allow them to be treated with the attitude I've been given here. read more

Dr. Flickner himself was Nice, he introduced himself and he asked if I had any questions and the visit went pretty smooth. After I went to pick out my glasses and I was informed that I would be charged a $60 contact lens fee I have been wearing contacts for 4 years now and I've only ever paid the first time and after that I've never had to pay anything again other than the actual contact but never a fitting. I was asked if I was open to trying other lenses and I said yes but they did not inform me that trying another lens would be an additional cost, if that was the case I would've declined and stuck with my original lens as I was quite happy with that. After this I picked out my glasses, this was in September we are now about to head into December and my glasses are still not here. I called to see what was going on and I was told that the glasses were on back order. If this was the case I should have been informed that the specific glasses were on back order and I could have selected something else versus waiting two months for glasses. This is ridiculous and I will not be returning to this place again. I wasn't even informed at any point that there would be a delay, someone in the front said they would check what was going on and a week went by and I didn't hear anything so I had to contact them again and that's when I got the information that they won't be ready till December. read more

I already have a prescription from my Doctor. I visited this place hoping that I could browse their selection of frames since I could find any that I like at my Doctors office. I walked in and headed to the frames selection only to be stopped by an employee who asked me to checkin at the front counter. So I walked over to the counter and the receptionist started asking me all kinds of questions; name, DOB, address, etc. I said "wait, I'm only here to browse your selection of frames and I'm not sure if I'll be making a purchase" ... it turns out this place wanted all my personal info before allowing me to view their selection of frames. I have some advice for people that want to only browse their selection of frames ... DON'T. You shouldn't be required to give all your personal info just to do some window shopping. I also have some advice for the office manager ... stop requesting personal info of people that only want to browse the frame selection. If you are interested in getting people's personal contact info for marketing purposes, then do that after the person has had a chance to see what you have to offer. If you were asking for my personal info because your thought that I might steal something, then that would be just plain racist ... just because I'm not white?? I couldn't tell exactly what the purpose is for personal info, but I do know that I just don't had out my personal info to whoever asks for it. It seems that the office manager,owner or whoever makes the rules needs to take some classes in sales, marketing, and customer service. This place get an "F" for FAIL. read more

Would not go anywhere else than PEC the front staff is amazing when you walk in they lift their heads up with a smile. The doctors there are a gem I've been seen by most of them and always professional with my eye care needs. Tech are very knowledgeable about their job Evangelina is my tech who takes care of me before seeing the doctor. If I need glasses Cindy and Vane are always a pleasure to talk with as well as make sure my glasses are correctly ordered or fix when out of wack. Thanks team for making Salinas See read more

I was booked an appointment around 9 months later as a "new patient" since I hadn't been there in over 3 years and there was a new patient waiting list. When booked I asked for a reminder call which they confirmed that they would make a reminder call to me at least a day before or so. I did not receive a reminder call and according to them I missed the max appointments, which I was not aware of. Now, I am no longer welcome at their office ever again. I am now band from this office which I use to come to as a child because of the office not making a reminder call. Which if they couldn't or weren't going to they shouldn't have told me that they would. read more

The best service on town, great deals. Must talk to Deanna she was so great! You can get a complete pair of glasses with rx for $140 out the door, must ask for deal great looking glasses too! All shades are currently 25% off deals only through August! read more

Peninsula Eye Care: Salinas Optometric Center - $140 complete with rx, out the door! - Optometrists Near Me - Salinas, California

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I regret going to this place for an eye exam. Shame on me . I brought in my old 1.25 over the counter reading glasses knowing my eye sight was changing, knowing I was due for an eye exam. The old over the counter glasses were still good but scratched up. Showed these to reception desk, showed the eye Dr performing the exam, and showed the person I was directed to who started filling out eyeglass order form. Glasses were ordered for me which cost $1385.00 when I got them they were unwearable I was dizzy, did not see clearly. I got a new pair ordered of reading glasses that are hard to distinguish from my old ones as far as eyesight focus and clarity for reading. So for only $1385 I got my new reading glasses. I was told to take it up with the insurance company if I wanted any money back. My out of pocket for my new reading glasses was $450 read more

Favorite optometric group to date. Friendly, engaging and helpful staff. Doctors? Not so much. But that's okay if you want a quick exam! Most affordable prices yet! $25 for a co-pay and if you want a contact exam, that's an additional $25 (other places would charge you $45). Takes some time for the visit to be over, but it's not a drag, you won't know it takes you so long unless you're keeping track. If you're covered by Spectera, this is the place to visit. Definitely recommend this Optometric center. read more

The lady Cindy who helped with my glasses was great, I would highly recommend her to anybody!

Over the years I've had many visits both with optometrists and ophthalmologists but, this was the best experience overall I've ever had. The eye exam with Dr. James Flickner was very comprehensive and thorough. Using the latest hardware Dr Flickner not only checked things out but, took the time to inform and educate me like no other professional ever did. The support staff was professional and the entire operation was very well managed. The facility itself was crisp and clean. I will now refer my family and friends to this exceptional professional business confidently knowing they will be served well as I was. read more

This is the greatest place. I've been coming here for more than 20 years & I always get the best from the Dr. & the staff. They are always able to accommodate my changes in schedules if I need it & the wait time is almost none. I would recommend this office to anyone. read more

I need replacement glasses. Booked out until August for my insurance. Won't let me pay cash because it's "fraud". I guess being blind 7 months is considered acceptable at this place. read more

The doctors are great. However the staff who works with you to find your glasses are incredibly rude and unprofessional. This is my third and last visit to this office. I am so disappointed with the lack of customer service. I will be taking my business elsewhere. read more

I am new to the area and I was having trouble finding an optometrist. One of my co-workers suggested Romie Lane Optometric Center. I made my appointment and was able to be seen in about 1 week. I saw Dr James Flickner, he was so nice and made me feel very comfortable. He was very knowledgable and explained everything to me. I strongly recommend Romie Lane Optometric Center. read more

Really like this place it was fast and they have a wide selection. Everyone was helpful and nice no flack given. I really like to try places out by ratings I was not disappointed. The DR. Educating me on my options and not just going for something that I don't really need. They do keep clean between patients as well. I would recommend for anyone new to the salinas area. read more

I must admit I was a little apprehensive about coming here as I loved going to Vantage, but I had to switch places since they, unfortunately, do not accept my 'certain' type of VSP anymore... Anyway, I'm soO glad I decided to come here! Everyone was so polite, nice, and friendly!! And Dr. Jenelle Bockenstedt was absolutely wonderful...! I think I may have found my new home for all my optometric needs! Jasper, who helped with ordering my contacts was very helpful & knowledgeable. I highly recommend this place..! read more

watch your wallet!! they did a scan that cots $38 with no conversation , information, or consent about it being extra. When I complained to the front desk about not being told about the extra charges I was told " Did you fill out the paper work when you arrived? It's on that paper work" I really wouldn't know if it is or not as I did not get a copy of that paper work and it was about an hour ago that I last saw it. I do not remember seeing anything saying a scan would be done without my consent and that it would cost me extra. So watch your money at this place hard sell tactics!!!!!!! read more

If you're looking for a steal of a deal you've come to the right place. I went in for a new pair of glasses and was astonished by the wide selection of glasses. Once I stepped in the door I was politely greeted by the manager who asked if I had ever been here in which I replied no. She asked if I would like to schedule an appointment for an eye exam and I said yes please. A week later I returned and was seen by Dr.Flickner. He was amazing and charming. Right after my exam I was brought to the front desk to where I was greeted once again by Deanna the ( manager). In which she asked how did my exam go and if I was ready to start looking for some glasses in which I replied yes please. She was super helpful. I told her I'm into riding my Harley, mountain biking, and hiking. She introduced me to the Wiley X brand. Which happens to be my new favorite pair of sunglasses. I can literally take them anywhere. I used them for hiking and riding my Harley. And don't get me started how good they feel when I'm mountain biking. Thank you Peninsula Eye Care. You've earned my trust and gratitude. read more

I've been going to Romie Lane Optometric for 4 years. They've always been really good but I'd have to say that their customer service has improved to an excellent level at this time. Everyone I had contact with was skilled, knowledgeable and friendly. I've seen all but one of the docs. They are very thorough, highly skilled and place great importance on patient education. I travel from Watsonville because of the high quality of this practice. read more

I have been seen by both James Flicker and his son Christopher, but usually only see the senior because of his long friendship. However, I can honestly say with sincerity they both do their job with caring love and treat patients like a family member. They are courteous and diligent along with all the staff. I have gone to Romie Lane Optometric for many years and will continue to use their services. If you are in need of Optometric care this is the place to go. I've lived in Salinas for over thirty years, and am glad Romie Lane Optometric and the staff are part of the community. read more

Great optometric center with extremely knowledgeable staff, up to date eye tech equipment, and great selection of glasses. Been coming here for years. read more

A total rip off. If you have VSP and want a contact lense prescription renewed, it's $140! They have you sign some docs first, then after that you have to pay! Terrible place, out right shameful! read more

It is currently 3.5 weeks after my appointment and I do not yet have my glasses. I think this is ridiculous! The optician I was working with was named Jasper. I spoke with him 3 weeks after my appointment and he let me know my frames were not sent to the lab. He said he would overnight them and they would be ready Friday or Monday. I called Friday, and he was snippy with me, saying that he had quoted me Monday. At no point did anyone ever call me, I had to keep calling them to follow up. $400+ for glasses and I still don't have them! read more

I'm uping their rating on customer service. It seems they heard I was displeased with their service and to their credit they called and asked about the situation and what they might be able to do to satisfy me. They couldn't give me the refund (due to the insurance issue) but they did provide me with a free pair of "readers" in the proper strength that I can use at work for the computer and a discount on feature glasses. I appreicate the fact they went out of their way to contact me and try to repair the stiutation. That earns them points in my book. The doctors at this place seem fine, BUT the eye wear dispenser was the worst waste of time and energy I've had in years. When ordering computer glasses they stated "if you're not happy, we'll take care of it." After two attempts and deciding the computer glasses just wasn't going to work, I tried to get a refund. I only have a minor reading vision issue - the doctor said "go buy your reading glasses at the drug store - so I asked for a refund on the computer glasses. The refusal was unwavering. I even asked if I could just have a credit. This is not good customer service to me. read more

Efficient, knowledgeable and friendly. Respectful - and did I say knowledgeable? Yeah, this place is great - and I've been going to optometrists since I was 6. Near-sighted as the day is long. They don't try to sell you stuff you don't want/need, either. read more