Penske Truck Rental was great. The rep was friendly. We decided not to use their "preferred…read morevendor", SML, for moving labor services. After reading the last review, we decided to find moving helpers elsewhere. We ended up getting two professional movers for $100 total to load our Penske truck. Because I was moving back to my hometown, we didn't need unloading help, we did it ourselves. Looking for a smooth easy move? Go with a Penske Truck, and then hire moving helpers from this site called www.movinghelpcenter.com. You won't regret it. After we rented our truck, we reserved movers to load it for us from Moving Help Center. I reserved the movers with $20 down (Paypal). Then we spent a few days packing our boxes and getting our stuff ready. On moving day, the movers arrived around 9AM and we were done before 11AM. I wasn't expecting it to be so quick, we lived in a 2nd floor apartment. Nothing was damaged, the truck was packed nice and tight - nothing fell during the trip and the truck did not break down. Thank you!

I recently rented a moving truck from Penske and I was very pleased with their equipment, truck and…read moreservice. I decided to book my unloading service through SML (Simple Moving Labor), their preferred vendor. SML was anything by Simple and I had a horrible experience with them. I mention this only because when SML refused to correct their mistakes, Penske did. Penske refunded me the amount I should have been refunded by SML, because Penske agreed and wanted me to be fully satisfied. I have only nice things to say about Penske and highly recommend them! I was floored by the way they handled my situation and so grateful. Penske is an upstanding company and I would work with them again in a heartbeat.

Absolute scam! I turned in the van with the required fuel amount and he charged me a gas fee... I…read morehave a receipt for filing up at YOUR gas station! Total scam do not get your rental from here!

First of all, this is primarily a gas station that happens to rent U-Haul trucks. This is NOT one…read moreof those big U-Haul centers like I thought it was going to be. I drove from Fort Worth to this location because it was close to where I was picking up furniture and the U-Haul website said there were trucks available at this location. When I got here, I realized that this was one of those independent businesses that contracts with U-Haul and is not an official U-Haul location. I walked inside and there was one woman managing the gas station, convenience store, and also trying to manage U-Haul reservations at the same time. Even though I waited in line, she kept making me stand to the side so she could service people buying gas and snacks. At one point, 3 people who seemed to be her friends or repeat customers came in and they chatted for quite a while. I was still standing on the side and hadn't been helped yet. After waiting for 20+ minutes, I decided that I would find a truck elsewhere because this was getting ridiculous. She still had my drivers license, so I asked for it back so I could leave. This is when she finally started looking through her U-Haul reservation system and checking on availability. I stood around for almost 30 minutes for her to tell me that there weren't any trucks available, even though the website said there was. Complete disregard and lack of respect for me and my time. This place should not be renting out U-Haul trucks if they can barely manage their own gas station.

BUYER BEWARE I…read morereturned a rental vehicle to Enterprise, received a voicemail from their agent confirming the vehicle was checked in "safe and sound," and was sent an email with the closed-out contract. Days later, I was contacted claiming the vehicle had substantial damage, and now they are threatening me to file a claim with my insurance or credit card company. This is an outrageous and baseless attempt to shift responsibility after confirming the vehicle was in good condition. I strongly recommend caution when dealing with this location and especially Austin Perry, the manager/con-artist whom I assume caused the damage and is trying to pin it on us.

I was down about my truck being broke, but I must admit Austin And Micheal reassured me that…read moreeverything would be alright, in need of a rental truck these guys really make it happen, thanks for amazing and easy going experience

I hired All My Sons Moving company today. They were courteous, hardworking, polite, and just a joy…read moreto work with. The move went smoothly and I would recommend this company for your moving needs.

I have filed a Better Business Bureau report against this company. I am that upset. I will be…read moresharing to everyone I know about their deceptive sales tactics. The movers who came to do the move were excellent. Polite, professional and positive. They are true ambassadors of excellence. They moved quickly, efficiently and carefully all at once. Unfortunately, they do NOT get a bonus each time we give a good review. That was a LIE and what I was told which is what sold me on the entire EXPENSIVE move. The ONLY reason why I didn't choose a less EXPENSIVE moving company or just snag some TaskRabbit movers was BECAUSE I was told I did NOT have to tip BECAUSE the drivers earn a bonus ON MY GREAT REVIEW. So when the movers came I had bought them some bottles of water each and had a $20 bill for each for an extra lunch tip. I had NO IDEA they worked for tips until later. I was SO ASHAMED that NONE of the $990 cost for 4 mile move was NOT being shared directly with them. I thought the bonus was the sign of a great company caring for their people. It was a blatant lie. At this point they have cheated my pocketbook or the movers with this deception. How many times have these excellent workers not been given better tips because we were told we didn't have to?! I am still outraged over this weeks later. Update: I have JUST gone through the reviews! I really wish I'd seen them BEFORE I scheduled the move! I was checking out Google reviews .. which turned out to be on THEIR website.

Very rude on the truck rental side. Not cool. Keep it up the great customer service enterprise.read more

I went to this location because my husband said he always uses this location and they have great…read morecustomer service so I felt super confident going in here getting everything handled. I have had the runaround with the insurance company since last Thursday so today, Monday, October 2 I was pleased to walk into this enterprise thinking that they would be assisting me in solving my problem. I get to the service desk. A gentleman tells me that they don't have anything available. He gives me a little information says the cars are booked and it would be a few weeks out. I took the information that he gave me with face value and thought, well, at least he's being transparent with me and helpful. After returning to the car defeated, I told my husband they didn't have any cars although I had had a reservation. I would like to be clear the reservation was at this store but another the insurance adjuster told me I could go to any enterprise anywhere. So my husband trying to problem solve he decides to call another location well he thought he was calling another location so he get someone on the phone. He gives them the reservation number and ask do they have anything available and he said sure come on in my husband then ask what's your location so we can get there and get this handled 1800 S. Main we told them we were sitting in the parking lot on their property and they just told us that y'all didn't have any cars they put us on hold several times comes back says that they moved a few things around. at this point you can tell he's annoyed because they all just got caught in a lie in the office so he says we could possibly get you in this evening. We're willing to take any car any time that you have one available today. The man tells me you're not getting a car today and hung up in my face, awesome customer service. The funny thing is that Walmart damage to my car doing an oil change and this experience has been so horrific that I started to record every interaction I had concerning this claim unbeknownst to him. I have the entire call recorded I have contacted corporate office and I will be contacting the manager of this facility. I would like to say that there was zero professionalism. There was zero compassion for me as a human being. And there was zero accountability for y'all lying about not having cars. Enterprise will know exactly how much you value their customers. This is the first time that I have ever had to use Enterprise and it was definitely the last!!! If I could give zero stars I would. If yelp allows me, I will upload the phone call.

Hello' Penske Fans! I recently went to Penske Truck Rental, July 12th weekend. When I called the…read moretoll free number the Customer Service people were all kind'. Professional, Interpersonal, and eager to help. Everything was affordable even the insurance. I picked the truck up at a service center from a Home Depot in Lewisville Texas. I like the way they handle things. Especially, because they close by 9:00 pm. I mean really, How convenient is that? Oh, yeah, and get this, They accept Groupons you guys" That's like a hot fudge sundae with a cherry on top. Unfortunately, I have been diagnosed with over 15) disorders and diseases, including Lupus and that weekend that I rented the truck, I was sick the entire time with migraine headaches up to 5) days and got nothing done. No pne could drive the truck because their name was not on the contract. I hope that I can get refunded for the money that I spent and the work that never got done. It is only a matter of medical proof that my statement is true. Due the fact that I am on disability, and I don't get much. I AM REQUESTING A FULL REFUND OR LET'S NEGOTIATE. IT WOULD REALLY HELP, BECAUSE I Have Exhausted my finances. I KNOW YOUR CORPORATE OFFICES UNDERSTAND, because st the end of the day, we are all just human. I appreciate you guys for getting back to me as expediciously as possible, Contact: email- Isabellafbettencourt@gmail.com Thank You

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