I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!

Damien is the secret to our being loyal clients for over 20 yrs…read more I recommend this location highly.

Very nice customer service very friendl, got my car fixed at a reasonable price clean and…read more efficient on time happy with there work will definitely recommend friends and family.

I was needing a state inspection and had a terrible experience with a different company (see my…read moreprevious review) and found Valley Ranch Automotive right here on Yelp. I called the day prior to see if they take appointments (they do not) and I was pleasantly surprised how nice the employee was on the phone. First good sign! I went today and parked. As I was walking into the garage customer entrance, a nice man asked if he could help me. I explained that I needed a state inspection on my Tesla and he directed me to pull to the first bay. Once I did this. I followed him into the little office. Another employee greeted me warmly and asked how I was. Wow, what a difference from the other experience! I recognized his voice and thanked him for being so nice when I called the day prior for how kind he was. I was in and out in a flash. No telling me my brakes were bad, I needed new tires- no BS. They treated me respectfully, which is always a rarity when it comes to females walking into an auto garage. Will I return? MOST DEFINITELY and I will be referring others to take their business there. Thank you so much for the positive experience!!

I've been here in the past for oil changes as well as small fixes. The service here is wonderful…read moreand these are honest good people who want to help you. They are super convenient in a pinch and don't nickel and dime you for every little thing. Super reasonable prices, and they are very skilled at what they do. They have been around for YEARS and the community relies on them for their integrity and expertise in repairs. What the dealership was going to charge me THOUSANDS for they rectified in literal moments. Thank you Valley Ranch Automotive, once again, for always coming through in a pinch. I am forever grateful!! See you again soon.

My daughter took her car here due to a rattling sound coming from underneath the hood. Scared…read moreshe'd breakdown on the way into work, she asked Driver's Edge in Irving, Texas to diagnose the sound. Driver's Edge put together a comprehensive inspection report listing items that required immediate attention and items that were more recommendations. The quote was fairly pricey for the "required" items so she asked me to take a look. I called Trey at Driver's Edge and focused more on the "required" items walking through each item that he suggested required immediate attention. I agreed with him on suspension issues and alignment but questioned the severity of the valve cover leak and the urgency of replacing the rear deck brake light. Trey made it a point to say that the replacement brake light itself was only $7 but the labor to replace the bulb was fairly extensive and was expected to take about 2 hours for the bulb replacement alone. Being busy myself and just wanting to ensure my daughter was safe driving the car, I agreed to all "required" service items which totaled about $3300 in repairs. My daughter's car was done same day and while she was driving home I looked up how difficult it was to replace the brake light. Surprisingly enough, a YouTube video revealed that replacement of the bulb was extremely simple and only took a few moments. I texted Trey to voice my concern that he mislead me and it's been radio silence (after a few attempts of me reaching out). Now I'm questioning whether any of the other services he suggested were really needed. If you value honesty and integrity in car repairs, this place is not for you. If they flat out lie about a brake light replacement, what else are they misleading people about? Here's the YouTube video....does this look like it's 2 hours of labor? Driver's Edge robbed me of $251.49 for this. Shame on me for trusting Trey but in our busy lives, we sometimes need to trust that what we are being told is accurate. Copy and paste into your browser: https://youtu.be/eOL-JVMtZ0Q

long story short, this place is a scam. Last week, I dropped off my car for an inspection. After…read more1-2 hours, they claimed that there were multitude of problems that would cause serious damages and potentially cause "the car to catch on fire". The mechanics were very insistent that I need to stay and fix these issues. They quoted me more than $3000 for the parts and labor cost. Being sceptical, I checked my car camera footage, and saw that the mechanics spent 6-7 minutes looking around the front hood, and then proceeded to chat in the back for the rest of the 1.5 hours. P.S. I went to another auto shop for inspection after. They told me there weren't any issues and that there were just faulty readings on the car sensor.

Two gentlemen helped me out in less than 10 mins to get an emissions test taken care of. Had a chat…read morewith them while I waited, good people. They also mentioned being able to take care of punctured tires!

Been a long time customer. Took my car in for an inspection. Never coming back…read more Employee brought my cabin filter and my engine filter for me to see. Told me my engine filter is clean. Why would you need to show me my filter is clean? Then said my cabin filter was dirty and he could replace it for 60 dollars. I politely declined and he literally stomped off like a child. When I received my car back and turned on my AC. Dust and dirt blew into the cabin. I opened my glove box and he had installed the filter backwards. The employee installed my cabin filter backwards as revenge for not buying the replacement.

Called about the DMV inspection, Sydney explained what they do, how long it would take, and how…read moremuch it would be and how it is transmitted to the DMV. He got me in quickly when I arrived and I Was back in the road in less than 1/2 hour. Place looks a bit rough, ceiling tiles out and a bit shabby, but the crew was kind and efficient and I would recommend!

My poor car was on the struggle bus! Johnny 5 and his crew took fabulous care of my car and kept me…read moreinformed each step of the process! I am a customer for life!! My car is my most valuable commodity.

Went there for an emissions test. Ken John was very thorough and professional. Got the job done…read moreexpeditiously! Great place!

Ok... whoever the manager is, Listen pal, if you don't keep these guys, I'm taking them and…read morestarting my own place. Jaylen was VERY welcoming and professional as he approached me when I pulled up and he was very helpful to the other customers and techs. Michelle (maybe the manager?) was very professional, knowledgeable, patient and kind to EVERYONE and she had FULL garage situational awareness the entire time. Juggling- helping the other techs, other customers and myself. Jose did a great job changing my rear differential fluid. There was some hiccups because of the kind of car I had but he remained patient and didn't give up. I would've thrown a wrench if I was doing it in my garage. Ashish came to help the moment he was finished what he was doing. Ya'll are a GREAT team. I'll be back, thank you.

It's an oil change in repair place that has a car wash. Nothing very specific. It's an automated…read morecar wash. Doesn't do a great job but for 20 bucks how could you go wrong?

Apparently, this place closes an hour early. No answer on the phone. I went by Monday, 27 April at…read more6 PM and everything was locked up.

Drive up to Wash guys It ain't no disgrace!…read more Just pull up your lift And get them tires in place! Wash Guys brush-scrub your lift, spray high pressured water & dirt away without a trace Scrub your car so clean, put a smile on your face And go blud-dle-ud-dle-ud-dle Ud-dle-um-dum Wash guys super clean, double fist up that soap And don't try to bluff They work up such a lather wash guys just can't get enough They spray spray spray with water Then wipe and then vacuum And go blud-dle-ud-dle-ud-dle Ud-dle-um-dum Wash guys douse and douse Wash guys scrub and scrub Wash guys sputter and splash all over the wash guys car tub. Your Ride will be shiny & clean when done And ya gotta admit watching THEM clean, tons more fun! So splash splash splash all ya like wash-guys Its like a wash-guys magic trick As soon as they are through You leave lookin mighty slick! Thank you for the excellent service Wash guys! Your my Wash guys Car wash! You make me go blud-dle-ud-dle-ud-dle Ud-dle-um-dum. XOXO That's the way I roll ;) Highly recommend.

This review is regarding the $8 car wash (the most basic economic option)…read more We've been twice now and for an affordable car wash we really appreciated the gentleman who uses a brush to wash off any grime (in our case bird droppings) that is on the car before we go through the wash. If you are on a budget, then what we do is go through here and then stop at the Walmart across the street and buy wax to detail our car ourselves afterwards. Then in sum we spend less than $20 and our car looks really good! So we would come back for the sake of it being close and convenient.

Jeffrey was absolutely exceptional. As someone with very limited knowledge about vehicles, I truly…read moreappreciated his patience and expertise. He took the time to answer my (100+) questions thoroughly and never once made me feel rushed or uncomfortable. The store itself was organized and clean, which made the experience even better. This location has quickly become one of my favorites due to Jeffrey's outstanding customer service. I will absolutely return for any future automotive needs. I cannot say enough about how helpful and professional Jeffrey was throughout my visit. Great job to AutoZone for hiring and employing such knowledgeable, kind, and open minded individuals at this location.

AutoZone does free battery testing at all their locations. The testing was an easy and quick…read moreprocess. The battery options they carried were provided with pricing. The staff were helpful and at no point were they pushy to sell. The store is well maintained with a large inventory of auto parts and knowledgeable staff. Conveniently located in the intersection of S MacArthur and E Belt Line with sufficient parking available.