It was quick and worked out great. They were friendly! They also did not try to upsell me a million…read morethings, so that was nice

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

The advertised price is not what you will pay. They add charges without telling you. For example,…read morethe oil change does not include a filter, so they will charge you more for a filter. In addition, they charge a shop service charge that they don't tell you about. Expect to pay an additional $50 above what they advertise. They will pull out the filters in your car and try to upsell you even though you've told them not to. When I pulled in, it was my turn, but a lady drove in after I was already parked. They had my hood up and serviced her first. When I asked them about it, they said, "Well, she was just getting a top off." It took them 10 or 15 minutes to do her top off, and that meant I had to sit there and wait for them to get to me. I would never recommend the Take Five shop on Shady Grove, and to be honest, my experience has turned me off from the entire company.

Mireya & Jonathan were amazing, they was nice and friendly I…read morewas in and out of the shop

absolutely a wonderful experience, feom diagnostic honesty to a quick repair, clean facility,…read morefriendly staff, I normally don't trust auto repair facilities, but this group made me feel comfortable with all decisions concerning my vehicle Bravo Henry

Good: Great Shuttle Driver Adan; friendly staff; repair done on Day 2…read more Not so good: Yellow Service light bulb showed in instrument panel. I expected a full evaluation and to make certain the light had gone out. That wasn't done and Service tech admitted it was his fault. I had to return the next day. I applied for Affirm on Tuesday night, 6/18 and based on my credit score was approved for $8000. However when I attempted to use Affirm, no one was familiar with it and I was declined due to ID verification. I paid ~$2000 out of pocket yesterday 6/17/26, for which I was not pleased. I believe Affirm should have been Beta tested before Customers use it. I have tried to apply for the Care program for monthly payments but an evaluation was required first. That was done on 6/16. I really would like to stay with Christian Brothers but I used them 1 year ago and was not picked up by Shuttle as requested. I had my brother pick me up and drop me off. It seems inter-office communication needs an upgrade. CB seems to be quite Busy which is a good problem as long as positive results occur. As a believer in Christ, CB stands out.

The staff at Rick's Auto on Irving Blvd. are great! Took my 2017 Chevy Cruze for a diesel oil yes,…read moreit is a diesel) and new tires. My car had the original tires with just 34665 miles on them (I don't drive much). I have always been treated great at Rick's and will continue to keep going back instead of Clay Cooley. Better prices and friendly service. Thanks, DeVin, Dante and the mechanics.

Took my vehicle in for knocking when turning. Took them a full month to finally diagnose. The…read moremechanic claim that it was the rack and pinion. My extended warranty would not cover full cost because they said that this shop was trying to overcharge for parts and labor. So I took my vehicle to an actual dealership repair shop and they found that it was the CV joints, not the rack and pinion. This place is incompetent and scammers. I highly recommend taking your business elsewhere. Avoid the stress.

as a woman, i've had way too many experiences with being judged anytime i had to take my car in for…read moreservicing. This, unfortunately, has caused me to not take care of my car as much as I should. I finally took my car in to get serviced at this take 5 location back in January, Ashton was the one who helped me and Andrew was the secondary. I have to say, Ashton was super nice and made me feel comfortable enough to get my car serviced, they both treated me well and discussed things with me in both a professional, yet kind manner. The oil change was super quick, they got me in and out as fast as they could. I will definitely be coming back to this location. Ashton, thanks for taking such great care of me as a new customer!

I visited this location today for the first time. These young men are professional, friendly and…read moreinformative. I will definitely be back!

Amazing customer service and fast. They were able to complete a state inspection perfectly fine…read more Would 100% recommend and come again!! Overall prices are fair.

They told me to come by as soon as the open (I would recommend if you go see them) and they did my…read morebreaks and rotators for me. I initially thought I needed front and back done but they told me I only needed the front. I was in and out in the same day. It's also nice of them to tell me I didn't actually need all that I thought I did just to get more money from me.

These guys are awesome, they under promise and over deliver. Make sure you use them next time you…read moreneed service.

Incredibly fast , super friendly service and very cheap , $18.50 . Efficient locationread more

Two gentlemen helped me out in less than 10 mins to get an emissions test taken care of. Had a chat…read morewith them while I waited, good people. They also mentioned being able to take care of punctured tires!

Knowledgeable staff, excellent service, courteous. Thought I might have to leave my car over night…read moreto complete repairs, but they had the work done by days end. I will continue to have my car serviced at this location.