I have to thank Glenn, Aubrey and Dave for the excellent service. Glenn was especially great with…read morehis communication. We were able to make a great deal and he explained everything that we needed to know with patience through email, text, and calls (GREAT COMMUNICATION ON EMAILS)!! Aubrey and Dave were able to get us a great deal with the extra protection on our new vehicle. Dave stepped in and made some nice things happen that wasn't there previously. The buyer didn't know anything about cars and I usually do not have an enjoyable time talking to anyone in car dealerships, but everything was pretty straightforward. Highly recommend! Thanks fellas

Toyota of Rockwall doesn't want your money. They have a terrible location, they have terrible…read moreinventory, and they have terrible management. You should avoid them accordingly. What a ridiculous so-called dealership. Turning down a cash offer over $3k on an already bloated invoice is short-sighted and stupid. I'm not paying for your "options" that nobody asked for. Options that cost you a fraction of what you're charging. Window tint? No. Cargo ice chest? Really? Plastic garbage on the paint job that yellows in a year? Tempting, but nah. You might as well charge for a wash and wax of the car. Oh, wait... you did. There are dozens of better dealerships in the DFW area. Avoid the horrible traffic to get to this one; it's damned sure not worth the effort.

Erica Nemcek was great! She helped my through all my needs in my car checking…read moreNot pushy or trying to sell She told me suggested issues to fix and prices before consenting to any work She took care of me before and she did it very well last time too. She walked me through and make my visit a pleasant experience.

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

Best car shopping experience. Salesman Ryan is knowledgeable and friendly. David in finance was…read morevery thorough and explained all details with patience. I have never bought a new Subaru, but I must say if I'm ever in need of another vehicle, I will return to Norm Reeves. Thank you Ryan for your expertise.

Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance…read moreService decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service.

I came here to get my Dad's truck serviced. It had a recall on the airbags. The service advisor…read moremade making an appointment and arrangements to pick up my vehicle easy.

Me encanta este lugar todos son muy amables en especial Shawn Waara muy paciente y siempre esta…read morecuando lo necesitas .

Well where do i start, this place was a experience let me tell ya. From the internet team to the…read moresales expert, Phu Dang to the Sales manager Branden, to the finance manager we signed papers with. I have never experienced this type awesome hospitality ever at a car dealership in California, let alone Texas. Moved her in January and bouts this beaut. Majority of my experience was texting with Phu and telling him my situation. He told me not to worry, you will be leaving with a fine deal no matter how long it takes. It took 2 weeks to Finally make a deal happen and drive off with a car. From Numerous cars to numerous banks, McGavock got it done. I mean incentive on top of incentive given and when asked by the sales manager how we dropped the ball, I told him and he was very professional and wanting to help and made the deal even better. I was advised to restart my credit that th is deal would be great for me. So after two weeks and a text, I decided it was time to make the deal and so I did. I would totally recommend this place if your needing a new car, used or just reading it in. McGavock will find the time and help to get you in a beaut like mine. Idk if this is just Texas hospitality or what but I enjoyed the ride! THANK YOU PHU!

Car with 85,000 miles and regular oil changes diagnosed with "engine sludge". Was told that it was…read moreimperative that I not drive away and that they do a sludge removal flush. 3 -4 hours and $1,000. Yeah, I drove away and bought a bottle of cleaner for $10, let that run in the engine for 15 min., and then had another mechanic do an oil change for $100.

It All Started when Group 1 Purchased them.. I've purchased…read moremy last 4 cars/ Trucks from Rockwall Ford.. My wife and I where looking for a new Ranger A few months ago we went to the dealer ship and everything was going Great until they went to appraise are Lincoln Corsair.. while appraising they broke are Sunroof Sun Shade they jerked it back braking the clips and damaging the the cloth. and tried to blame it on it was broke before you came crap.. We walked out!! We bought a new truck from West Way Ford. Sorry Misty you lost that sale.. Last weekend I took my F150 King Ranch in for service at Rockwall thinking They cared about Service still. 1 Recall, and Oil Change and a Alignment. I get a text you need Brakes and Coolant changed and " Brake fluid Flushed ?? Okay do the coolant flush.. prior to the service I asked how much it was going to cost before the coolant flush.. Around 200.00.. the coolant flush was 150.00 they tried to jack up the cost to over 400.00 I called them out on this and they reduced the price.. After all the service was done I picked it up and was driving home and notice my steering wheel was at 8 and 2 and the truck was all over the road.. I took it back and told them about it. and requested the alignment sheet they said it was all in Green Ya right!! they realigned it and it was way off in almost every wheel.. It took them over 2 HR More of my time for them to correct it. and then they finally did a test drive on it to make sure it was right. That should had been done before they said it was ready the first time. I called today to talk to a service manger he was supposed to call me back but never did the service rep call with a bunch of excuses.. They don't care about the customer.. Buy From some other Dealer That Cares about the Customer.. 6/29/26

This place is hit or miss depending on the employees. Called for a price on a alignment and the…read moregirl to schedule service asking questions like "who's car is it"? "does it belong to you"? "It's a Toyota, why didn't you take it to Toyota?" She couldn't work in a feed store. Why are dealerships self destructing is the question ?

Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.