Erica Nemcek was great! She helped my through all my needs in my car checking Not pushy or trying to sell She told me suggested issues to fix and prices before consenting to any work She took care of me before and she did it very well last time too. She walked me through and make my visit a pleasant experience. read more

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he was a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal! read more

My tire blew out on the highway and I had to get my car towed to the dealership. On the way, I called the parts department, and they didn't have the tire in stock but were able to get it from another dealer the same day. Since I originally purchased the tire back in May at another dealer, Christina went above and beyond to get the replacement covered under the road hazard warranty. She had the tire installed and had me back on the road in less than 24 hours even tho I had an off make vehicle. I truly appreciate her hard work, attentiveness, and dedication to taking care of her customers. Excellent service from start to finish! read more

Third time having Grand Cherokee serviced here. Routine oil changes with an appointment should not take 2+ hours. Poor experience every time. read more

We always have a great experience from the service and sales team there at Group1 CDJR Rockwall. It's the only place I take my sons Grand Cherokee for service. read more

After reading through all negative reviews for this dealer and apologies after apologies from the Service Director and General Manager, customer service has not changed and I highly discourage anyone doing business with them. I typically don't do reviews but after my experience, it's a must. I went to the service center to get my new tires mounted, balanced, and an alignment done on my Jeep. After a 9-hour wait time (technicians had all sorts of problems mounting my tires), I left exhausted from the dealer. The next day I noticed my wheels where damaged / scratched and reported it to the service technician. Apologies came from various people, I took the car in for inspection, and was told it was going to be repaired by their in-house wheel tech. This was welcome news, but their in-house tech couldn't fix it because of the custom mill work on the wheels. The Service Director offered to reimburse me if I can find someone to fix, but told him I didn't know anyone. A month or so passed, with options to replace the wheels came from the Service Director and Service Technician. I provided all the necessary information sizing etc, but it turned out the wheels on my Jeep were no longer available. The next option was to buy different wheels but now instead of four wheel all five wheels would need be replaced (spare tire on rear door of Jeep) for a matching set. I sent both the Service Director and Service Technician preferences, sizing, etc and I was just waiting for order confirmation. A few days passed and the Service Director emails me that they are not fixing and not their fault. Completely unacceptable. Again, nothing has changed with this dealership -- apologies, promises, and leaving the customer hanging is their way. read more

Rockwall Chrysler Dodge Jeep Ram - Car Dealers Near Me - Rockwall, Texas

The general manager helped me very much Regarding a vehicle I had in service. Very impressed with his fortitude. And I will recommend people to his. place of business. read more

I decided a while back to only work with honest people. I was misled to come into the dealership and drag my three kids with me. Three hours of our time for them to back track on a deal that was promised. I had texts showing, but was ignored. Just wanted me in to change my mind. I would avoid. read more

Do not buy a used vehicle. it's been a horrible experience. First one tranny issues in 2 weeks. Instead of standing behind a new sale. They wanted to put me in a different one But just give me their buy back price and put me in another one with negative equity and that truck ended up having bent exhaust problems. They obviously do not go through their pre owned vehicles. Ore take fault in selling bad ones read more

Went to get my oil changed in my 2021 Ram 2500. It's usually a hassle with it being a diesel. Jake Swett took care of me and had me in and out in under an hour! Better yet he extended a discount to me since it was my first time there. Highly recommend this place. read more

Scam artists of the highest caliber, that make other car sales people look like saints. Came in to trade in my Jeep and buy a new truck, first thing I specially told them and repeated numerous times is I wanted the $4500 in equity from the Jeep back in a check, they said great no problem. Come to find out later they when they "claimed" to be marking down the price of the truck, they instead just used my Jeep's equity to reduce the price, "oh oops we forgot you said that and when you agreed to that $0 down that actually means to us that you don't give us anything more but we keep the trade-in equity as that's not part of $0 down", so $0 down was actually $4500 down. Have called them numerous times to talk to the Sales Manager about this and they refuse to call me back. What a load of bullshit. Stay far, far away from this place. read more

Online chat starts chatting ("Sal Murillo"), then stops responding, cannot answer basic questions. Repeated calls to the main line ph# are unanswered, ring three times then return to the main menu, regardless which options you try. If you call enough times, eventually you'll reach a sales human who is rude, argumentative, and disiterested in being of service. Car posted for $37k on AutoTrader, but $41k on dealer website. Sales reps can't answer what the actual price is. If the experience is this bad while they're still trying to earn the sale, imagine how bad it will be later in the process. RUNNNING AWAY - it's not worth the hassle. See ya at a Sewell dealer, where they know how to treat people. read more

Agent illegally ran credit without authorization or speaking to the person whose credit he was running. Spoke to the assistant manager, manager and Vice President with no resolution. Just an oops, sorry read more

I will never buy a car from here again. I bought Jeep gladiator in Dec. Still have not received plates. No one seems to know where they are or cares. I have made several calls to find out were they are to hear the same thing. (We are looking into it). I have been very polite about it but this is ridiculous. Just want some answers that no one seems to have. Customer service has seem to be tossed in the garbage with this dealership. Do not seem to understand the concept of take care of your customer and you have a customer for life. Seems like there motto is one and done. read more

**WOMEN BEWARE** I went in without my husband looking to trade in my car for a new jeep. I knew exactly what I wanted and what I would accept for my payments. My salesman came back in with 3 sheets of paper in his hand. I denied the first offer because it was ridiculous and not at all what I told them I was hoping for. He then pulls out another paper with a slightly better offer. Denied that one so he pulls out another. If you had them all from the beginning why not offer the best one first? I denied all three so the salesman goes and gets his manager who proceeds to tell me that "I am not in a dream car buying position" and I should settle for a used car. As if a 40k jeep is my dream car I am glad I didn't settle because I went to another dealership the same day who got me into the same vehicle with a $300/month cheaper note with no money down. Not to mention they gave me 5k more for my trade in!! read more

Ana Cane was my service advisor. She was honest with the services needed and extremely friendly!

This location did my oil change earlier this year and they bolted that screw so tight nobody was able to remove it! A different shop said they will have to replace that piece which I have to wait 24hrs... what an inconvenience. read more

Rockwall Chrysler Dodge Jeep Ram - This location did my oil change earlier this year and they bolted that screw so tight nobody was able to remove it! - Car Dealers Near Me - Rockwall, Texas

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I've read the bad reviews, but I have to say, these guys are awesome. The service after the sale is what counts and they aren't even making money on my 2009 Dodge Journey, which doesn't even have parts anymore. Somehow they seem to keep me running down the road. The only reason I didn't give them five stars is because of Chrysler. Chrysler won't let them do what would probably fix the intermittent starting issue, but my goodness they have taken every step, including replacing the transmission and honoring my warranty every time. Special thanks to my service advisors and their boss, Justin, Courtney, and Carri....You guys put the ROCK in Rockwall Dodge! read more

Below is a time line of the events that lead to this review. We delayed writing this review in hopes the dealer would step up and make this right. The letter below was sent to the Rockwall Dodge GM on 10/29/23 My advice to anyone purchasing a used car from this dealer is to make sure you've inspected every nook and cranny. Rockwall CDJR General Manager Kelly McMullen 970E Interstate 30 Rockwall, TX 75087 Dear Mr. McMullen Allow me to introduce myself and bring you up to speed on a purchase that took place on 7/24/23 at your dealership. My name is Todd Heck and your sales staff sold our son, Tyler Heck, a 2015 Dodge Durango. A vehicle which he paid cash for, his cash, not mom and dads. Upon returning to Bartlesville, Oklahoma, the check engine light came on for the catalytic converters. This didn't concern him as he knew it was a used vehicle and planned to take care of the repair's out of his own pocket. On August 9th, the car died completely. Sam Campbell was contacted at your dealership and we agreed to take it to your partner store, South Point Dodge in Tulsa. Upon inspection, they found the car had major rodent damage to the electrical system. The service tech at South Pointe stated this was not short-term damage, meaning it did not happen in the 16 days Tyler had owned the vehicle. South Pointe went through the systems and attempted to make the repairs needed. Tyler picked the car up from them on 9/8/23. On 9/11/23 the car was dead again. We made a call to your dealership and talked with Sam Campbell again. I was left with the impression that he was washing his hands of the entire deal. His statement to me was, "We paid what South Pointe thought it would cost to make the repairs. Now it's on them." As I'm sure you're aware, electrical systems in newer vehicles are tricky situations. Of the 100's and 100's of wires in the vehicle, if one was missed, or if the impedance was affected by the repair, the system will still malfunction. While your website touts your multipoint used car inspection, the sales person even told him that you do this when he was looking at the car. I can't help but wonder why the inspector didn't catch some of the telltale signs of wiring damage and most notably, the added wires running from the alternator to one of the computer modules. Also, isn't checking the cabin air filter not one of the inspection requirements? I'd venture to say this one was original to the car and never changed. Was this vehicle even inspected? To say we're disappointed with the transaction is an understatement. We're rolling up on 3 1/2 months since the purchase and he's only had the vehicle in his possession for 20 days. Todd A. Heck Due to yelp space limitations. I had to remove a large portion of the text Response to the Rockwall CS comment: There was nothing resolved! The Rockwall GM said he wouldn't do anything when the damage was found to be more severe than initially thought. read more

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I drove 4 hours to buy a truck from this dealership. I tried to do all my paperwork online so when we got there it would be smooth. The salesman sent me a screenshot of my payment information. Well what he wanted me to see that is. When I got there and reviewed the actual agreement they added in $695 in resistall . A forces add on. We told them we didn't want that or ask for it. It was never discussed or disclosed in our conversation. They said it is what it is. It's all ready done. Wait.. the sales man Kevin said he didn't even know if it had gone through the shop. Wait what? Crooked dealer. Left without the truck. Beware y'all read more

I bought a brand new Ram for over 60k and had it less than 6 weeks and the transmission went out. They have had my brand new truck since Nov 3 2021. Today is 1/17/2022 and my truck is still broke. They said they were have issues getting the part. Finally in late December they told me the would order and put in a new transmission in about 10 days. Now they are telling me possibly MARCH 3RD! It's been over 70 days! I want my truck fixed, a new truck or my money back today! Don't buy it because they can't even fix it! All they keep doing is saying it will take another few weeks! I paid over 60k!!! Please see my post on Facebook and twitter! Please feel free to share. read more

We took our Chrysler van in Monday morning. We were told it would be done on Tuesday. It is now Wednesday, and they haven't even looked at it yet. Go anywhere but here. But any vehicle except dodge and Chrysler. This service department is the absolute worst. I will trade this vehicle as soon as I can, and never buy one from here again. We have a disabled son. We have one vehicle he can ride in. He's been forced to stay home for three days, because this place can't get their act together. Run far away. read more

Avoid! Kevin Round is a disgrace. Rude and condescending. Apparently this ownership does not train or focus on service or this kid would get the boot. Asked about rebates and discounts, he answers my question with a question "Didn't we just post a lower price online"? Well I don't know Kevin, I have no been monitoring your website. I explain I ask because they are 2K over the same model, same trim and same mileage as another and he asks, "well why haven't you bought that one yet?" super condescending. I replied, I plan to, joke-offs like this don't deserve my time. read more

First, this is a two part review. Chris Miles is a rock star. He did everything he could to get me the truck I wanted. After a $35,000 down payment and two weeks, he's trying to get my navigation system fixed for me. (On a brand new $75,000 truck) Yes, a $75,000 brand new truck and if your nav isn't working, Rockwall CJDR service will tell you... Wait for an over the air fix. What is that? They could replace it but didn't? Nope. Service says, wait for an over the air fix. It might happen this quarter. It might fix it, it might not...but we have your $35,000 (down payment) and we COULD replace it but that would be great customer service. They will not go the extra mile for you. To Rockwall CJDR service, you're nothing but a number. Bottom line, Chris is a great guy. Buy a truck from him if you know there will be no issues, but avoid their service department at all costs. You'll thank me later. read more

Lloyd, Since we can't buy the car for the advertised price of $38,000. You should list the real price of $40,600. Why surprise people at the last minute? read more

I was not impressed with the, offer one price online then change it when the deal begins business deal. "Dealer adds" is the reason I was given for the $2,500 increase in price. Why not just be transparent from the beginning so people do not waste their time? Second, the extremely lowball offer for my trade. I was not looking for retail for my trade, just a respectable offer. I purchased a new truck a month later from Lakeside Chevrolet after an honest and upfront deal. No haggling over "dealer adds" and a very respectable first time offer for my trade. I am an educated buyer and knew I was being hosed from the moment the deal sheet was laid on the desk at Rockwall Dodge. I do not recommend this dealership due to my personal experience. Update after a response from dealership: The dealer adds comment will absolutely hold water! It's a fact that you advertised one price then inflated the price with "dealer adds" in the deal sheet. Say what you want about the "disclaimers" on the website. Just be upfront and honest from the get go. Secondly the reason I walked, is because the deal in no way made since for anybody but Rockwall Dodge. There was never a hint that Rockwall Dodge wanted to make a deal with me. I felt as if I was treated like a sucker that would eventually sign a very one sided deal. As for the "can't see the forest for the trees" comment...I am an extremely educated buyer and saw every tree you were trying to hide your "dealer adds" and whatever else behind. From the look of the majority of your reviews I am not the only one to look through the forest and see each and every crooked tree. read more

Zero stars. I can't believe this place. I call to try and set an appointment so I went spend my whole Saturday getting a tire replaced. They say they don't set appointments and everything is walk in. Was there for six hours. Six hours and they didn't replace the tire because the advisor I spoke with went off a form another advisor wrote up for the time I was there a week before. So they end up changing my wiper blades instead and left my tire alone because on the paper it was stating the tire that needed changing was the one I had replaced the previous time I was there. Why wouldn't he read the form before sending it and making me wait six effing hours. And then when I bring this up he says to come in Monday so I can speak with the guy who wrote the paper as if I still don't need my tire replaced. I hate everything about this place and everyone who works there could give two bits about anyone they service. What an absolute joke of a dealership. read more

Edit: they made it right and I am not unhappy anymore. They were fair and communicative. Thank you! Old review: I am unhappy about my experience there today. It took 4 hours. My tire warranty was not honored in the form of a replacement- my tire was badly plugged. The plugs protrude! Additionally, the tire was overinflated to an unsafe level. I don't even feel safe riding in this truck! They need to make this right. Until then I do not recommend this service department at all, and I have been a loyal fan since 2006. read more

Rockwall Chrysler Dodge Jeep Ram - Flat tire! - Car Dealers Near Me - Rockwall, Texas

I don't know WHY I keep coming back here?! It's the SLOWEST dealership, and they DONT update you on the progress. Over 2.5hrs alone in the waiting room, waiting for a software update on a hybrid vehicle is a far too excessive wait time. I felt like I was pestering the agent, when I approached him twice for an update. When I finally got my car back, the steering wheel was FILTHY (the sun in the photo doesn't show the actual amount of black!) If I went to a local garage they would have wiped down in curtesy. you would think a Chrysler dealership would do the same. This is the second time this has happened. Also no car wash read more

Rockwall Chrysler Dodge Jeep Ram - Sun shining on the cloth, but mechanics hands must have been BLACK with oil. The cream leather was filthy. - Car Dealers Near Me - Rockwall, Texas

I am having a serious issue with my vehicle and have been attempting to call them for the last few days. I get sent to voicemail after voicemail, they barely let you finish your sentence of what you need before transferring you to what seemingly is just an unmanned telephone. I am so disappointed and they should be embarrassed about their customer ' service ' . read more

Talked to Erica and she was knowledgeable about the parts need for my repair. Had my catalytic converter replaced and done on time. Going back again to get a tune up. read more

From a another very dissatisfied customer: About 6 months ago I purchased a Ram 1500, but after 2 months of driving it I started to notice something weird in the transmission like a kick. Therefore, I went to the the Rockwall Chrysler. so they could take a look at it but they told me everything was normal. So i kept on driving it, but i still felt their was something wrong with the transmission and that it might of gotten worst. I took it back to the dealer and exactly that day they called back and said there was nothing wrong it gave me the feeling that they did not even check it. I want to fix the problem because it still under the warranty. Does anyone recommend or know a good dealer that they have experience good service? read more

Took my 2020 UNMODIFIED Jeep Wrangler in at 37,000 miles due to the death wobble and needed my tires rotated. After taking my vehicle here and waiting 4 days (which I had to keep calling for an update!). They told me I needed a new stabilizer (steering dampener) which would fix the death wobble. This stabilizer would cost over $400 to replace. After doing some research on an this item and realizing that it cost approximately $65.00 and requires only 2 bolts, I decided to do it myself (and yes, I am a woman). Still death wobble! After this did NOT fix the death wobble I did some research and talked to a couple other jeep owners and they stated that the stabilizer does NOT cause death wobble!! Any dealership would and should know this! They never did tire rotation and in the end I needed to replace drag link and tie rod! They NEVER checked ANY of these components! They did NOTHING except waste my time and try to grab a quick $400 from a woman who they think doesn't have a brain! They also said I needed new tires! The tires had very little wear! Please do your research before they want to replace anything! Keep screen shots when they send you the estimates through text because once it's gone it's gone! Final issue was windshield fluid not squirting properly on the windshield. Took it in twice for this issue when it was just under the 30,000 warranty, was fixed temporarily but within a month or so crapped out again! Third time I brought it in for the same issue but was now officially just over the warranty they didn't want to cover it!! If it was fixed properly the first time I wouldn't be back after the warranty!! I don't have time to bring my jeep on and out of service and wait 4 days to have nothing done or to never have the issue fixed!! So I STILL have a non working windshield wiper spray! Very unhappy customer read more

7am confirmed appt for an inspection and to check wheel alignment. sat in waiting area for 2 hours before service rep came out to tell me my car still has not been touched. This is ridiculous. He told me oil changes, etc were done before me. Told the service rep to cancel the wheel alignment inspection and just do the car inspection as I have sat here for over 2 hours now with absolutely nothing done on my vehicle. Shameful level of service. I got up at 6am to be here for the earliest appt available and there was absolutely joy point. read more

Christina Rico my service advisor helped me with the purchase of new tires for my vehicle. She found me a good deal with warranty and an appointment. read more

Went a few weeks ago for scheduled maintenance. Arrived early and after 10-15min of everyone acting like they couldn't detach from their keyboard and kept saying "someone will be with you in a moment", I left and went to a Valvoline, they gave me a military discount and no BS. Dealerships make a good chunk of money from the service, but this one won't get another dime from our household and we have three new Dodge/Ram vehicles. read more

The service at the place is horrible. Salesmen are rude and do not make you feel appreciated nor that your business is welcome there. You're treated like a number instead of a customer. read more

What a difference. A couple of years ago I had my second negative experience and wrote off this dealership. I'll preface by saying that they have new leadership in both the sales and service departments since my last visit. I stopped by to look at a Pacifica on my way home since Dallas dodge had neglected to call us back or help me on 3 minutes occasions (1 service/sales, 2 sales). A friend bought a vehicle here a week ago so I thought at worst I'll see what the limited looks like. What a difference the changes in leadership have made. I was greeted by several associates and the sales manager Chris came by to thank me for visiting soon after arriving. In short I appreciated the friendly attitude and no haggle pricing that allowed us to upgrade my wife's van in less than 24 hours. Prices were below kbb on the new vehicle and above kbb on the trade in without arguments. The story didn't change and they didn't play games. I truly appreciated that. My thanks: Aaron hunter is new to the dealership and brand but was honest and helpful and followed through on everything I asked. The sales manager Chris hogan also helped me through the process and I think he is a big part of the change in culture that moved me from a 1 star rating to 5 stars. I'm glad we can use the local dealership now and wish them great success as they have really turned things around in a positive way. Great job!! read more

Don't believe any of their lies claiming to have integrity or caring about what's best for the customer because it's all a load of complete crap. They'll blatantly lie to your face as much as they need to until you agree to something and then they'll pull the ole bait and switch and hope you don't notice it when you're signing the paperwork. Then they'll claim ignorance and that you signed it so oh well nothing they can do about it now. Thought I had a good experience with them only to find out they lied several times to my face on several different occasions and about several different things. This dealership is why you're warned over and over again to read every detail as Rockwall Dodge tells you one thing but then the paper work is completely different. Was lied to that I had to have the protection plan on a lease, which is conveniently buried in the numerous pages of the contract, but at least I have a 7 year warranty on a vehicle I was leasing. STAY AWAY!!! read more

Worst Service Dept. EVER!!!!! AVOID at ALL COST! Dropped off car for 2p appointment on July 9, 2019 Said they would let us know when it would be finished. It is 24 hours later, and I have been on hold going on 30 minutes this time. I have called 3 times today. The last person I spoke to said they can't find the car. WTH? I know its convenient if you live in Rockwall, but for Heaven's Sake, go somewhere else, or buy another car. I have an Acura too and the difference in service and customer satisfaction is night and day. read more