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    7 years ago

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    Quality Comfort Heating and Air

    Quality Comfort Heating and Air

    5.0
    (1 review)

    Incredibly responsive and reliable. When we got a new thermostat with our solar installation,…read moreAndrew was able to walk me through a system reset over the phone. When our furnace went out, he was able to come the same day and quickly diagnose the problem and replace the part that was causing problems. I appreciate that he is willing to listen to questions and talk through what's going on.

    From the owner: Providing Quality Furnace and Air Conditioner repair to Shelby and surrounding counties. Here for…read moreall your Heating and Cooling needs. No Credit Check Financing. Quality Central Humidification systems, in line Air Filtration systems. Maintenance plans and furnace or air conditioner tune ups. Specializing in Furnace, Air Conditioner and Heat Pump Repair. New Installations are backed by a no hassle 10 year Warranty. Free Second opinions on System Replacements. Free Service Call with Repair. Serving Hancock County Indiana, Shelby County Indiana, Rush County Indiana, Decatur County Indiana and Johnson County Indiana. Our preventative maintenance programs are top notch and will keep you ahead of costly repairs. Our technicians are highly trained to tackle the most complex situations. Services include : Heat pump repair Furnace repair Air conditioning repair Air conditioning tune up Furnace tune up Air Quality test Heat pump installation Air Conditioner Installation Furnace installation www.qualitycomfort247.com

    Duncan Home Services

    Duncan Home Services

    4.2
    (52 reviews)

    Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

    In late January of this year, Duncan replaced the ice maker in my refrigerator. The technician did…read morean excellent job, and the entire repair took about 15 minutes. Less than six months later, the replacement ice maker failed because of defective internal gearing. The part itself was covered under the manufacturer's warranty, and once again the technician completed the repair in less than 15 minutes. My issue isn't with the technicians or the quality of their service--it was with Duncan's billing policy. I was charged $289 for what amounted to a quick replacement of a warranty part that was known to be defective. While the manufacturer covered the replacement part, Duncan only warranties its labor for 90 days. After that, customers are responsible for the full labor charge, even when the failure is caused by a defective part that Duncan installed. In many cases, service companies can seek reimbursement from the manufacturer for warranty labor, yet I was still billed the full amount. I understand that businesses have overhead, technicians deserve to be paid, and service calls cost money. I was prepared to pay a fair and reasonable charge. However, $289 for a 15-minute repair on a warranty replacement part that failed in less than six months feels excessive. What was most disappointing was the lack of willingness to discuss or reconsider the charge when I raised my concerns. A little flexibility or customer goodwill would have gone a long way. Based on this experience, I will not be using Duncan again. If you're considering them, be aware that while they stand behind their labor for only 90 days, you may still face significant labor charges if a replacement part fails shortly after that period.

    Peoples Heating & Cooling - hvac - Updated July 2026

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