To be honest I was rerouted here from Express Oil & Tire Engineers when their one tire engineer was…read morenot available. Luckily this Pep Boys was nearby. Located on a busy section next to Milos on Montgomery Hwy in Vestavia, this Pep Boys has about 5 automobile bays. On this late afternoon, they had their own troubles apparently because the AC in their lobby/office was broken. I noticed this right away when I walked into the office. With the office doors propped open and despite the heat, employee Beth greeted me with a smile. We walked out to my vehicle in the parking lot where she examined the flat tire. Took my keys and said she would let me know when it's done. Luckily on this day it just rained and was actually cooler outside than the non-AC office so I sat on the edge of the sidewalk outside. About 45 minutes later I got a text and I could see my vehicle returned to a parking spot that my car was ready. Landon the mechanic who patched my tire was very nice. He even gave me a crash course on the technique he used to patched my tire. Nice people, great job and only $25!

I went to the shop about 20 minutes before they were closing with a tire that was low in pressure…read more The mechanic Landon determined I had a big nail in the tire. He was so nice to fix the tire for me and went well beyond their closing.

Twice I have scheduled appointments to have my tires rotated both times when I got there,they said…read morethey didn't have anyone there that could do it. It's a 2020 Tesla and I have the pucks for the jack. If they don't have anyone trained, they need to stop advertising tire rotation. Or if they're too lazy to do it just take it off the menu. Three men standing there doing nothing when you could be looking at a manual or looking at YouTube learning to put a Tesla puck into a hole. It takes about 8 seconds to learn unless you have common sense and then you just know how put a peg into a hole. We all did it in elementary school... If you have a car shop that doesn't specialize in one make ...you should know something about every potential car that could come in. Ever put a bottle into a baby's mouth at feeding time? Same simple principle...little nipple goes into little opening. These guys are Just plain too lazy to care.

Keith and Chris were awesome during my visit today!! Kept me informed during the entire visit on…read morewhat was being worked on. My oil change and tire rotation was completed in a timely manner with great customer service all around. Got my service completed at the best value.

Had an issue and it was resolved professionally, Jeremy did a fantastic job. Would recommend these…read moreguys.

These guys are great. Everyone who works there is polite and helpful. I had a flat tire and came…read morerolling in on the rim. They took a look at it and said it was just the stem. They fixed it for me in minutes. I hadn't bought tires from there before, but I tell you I will next time I need tires. They aren't any more expensive than WalMarts. But unlike WalMarts staff they are all helpful and know what they are talking about. I can't recommend these guys enough. This Goodyear will make you have a good day.

I have used this location several times over the years as they are conveniently located. The…read moreemployees are always friendly and able to find whatever I need, and will usually help out with installing things if they can. They've put in batteries and headlight bulbs for me before. They have a huge selection of items for your vehicles, and will be glad to help out if you have any questions or can't find what you are looking for inside the store. The latest time I came here, I needed a new gas lid, which is an odd purchase, but they had one that fit. In and out within 5 minutes, and I was happy they made the process painless, as I was in a hurry that day. I'm sure I'll use them again next time I'm needing something for the car.

My husband had a headlight that was out, and we knew Autozone would change them out (if possible)…read more They looked at his car and determined they could easily change the bulb, so we purchased it and it was quickly installed. The employee (didn't get his name) was super friendly and helpful.

Had a great experience with Joey V he truly cared and help us make a great decision I would highly…read morerecommend anyone coming to see him.

The selling staff was very attentive and helpful. The…read moredelivery was rushed and the detailing of our new vehicle was very poor! They didn't even remove our license plate from our previous vehicle. We left the car lot and realized that we didn't have the plate. We went back and our salesperson and sales manager were busy. Another salesman asked if he could be od assistance and he removed the plate. Nice guy!!

I had a very frustrating experience with Christian Brothers Automotive in Trussville. I took my…read morehusband's Audi in on a Monday for what we were told was a water hose and a few other hoses that needed to be replaced. What should have been a fairly straightforward repair ended up taking over a week. Throughout the week we were given multiple updates that turned out not to be accurate. Starting Wednesday we were told the car had been pulled in and was being worked on, and at one point we were told it would be ready, but it wasn't. Each day we kept getting different information, which felt like the runaround. We didn't end up getting the car back until the following Tuesday. Being without a vehicle that long was a huge inconvenience for our family. When I asked if there could be any type of discount because of the delay and miscommunication, I was told they couldn't offer any percentage off because they had to use a more expensive part for the Audi. While they did apologize for the miscommunication, the overall experience was still very disappointing. To make matters worse, about five days after getting the car back, we started smelling gas and had to bring the vehicle back again to have it checked. That was very concerning, especially after just having repairs done. I understand that repairs can take time, but better communication and making sure the job is fully completed the first time would have made a big difference.

Had a good experience in the past so I called for an estimate on some work. A week later and they…read morestill haven't called back with an estimate. I assume they either don't want to do the work or don't know how to do it. Poor communication skills.

Not to sure about this business. Went in for a quote came out with a whole other problem. Not sure…read morewhat happened just chose not to use and go elsewhere.

Kimberly is outstanding. She does the heavy lifting - managing the interface with the warranty…read moreprovider.

Amazing place. The mechanics were not able to help me and were serious about letting me know my…read moreoptions. I would go back in a heartbeat.

Excellent service, friendly and helpful staff! They are an extremely professional and reliable…read morelocal option for having your hybrid worked on. With three Toyota hybrids in our family, there are our go-to option!