If I could give less than 0 stars to this incompetent group of burnouts I would. Dropped a COMPANY van off at 10:30 am for a 12:00 appt. A whole 24 hours later and the van wasn't even touched. Then when you mention that to the dorks with attitude at the front, they show 0 accountability or reasoning with customer and act like we're bothering them. If this location was the last location on earth, I'd learn how to be a mechanic and do it myself. read more

This was my first experience with Pep Boys on 2/24/2025. My car broke down on the way to work at around 9 AM. It was a battery system fault, and I tried to fix it myself but couldn't. I am grateful that Pep Boys offers towing and car service as an all-in-one service; this was the perfect situation. The whole process, from towing to car repair, was quick and efficient, and the mechanics at Pep Boys were kind, professional, courteous, and understanding. The job was a quick turnaround; I got back on the road the same day. They aim to help people honestly. They are not the kind of salesman mechanics you may find at other shops. They will tell you the truth about your vehicle situation to help you in the best way possible. They are also reasonably priced for the parts and labor required. They offer financing options and are willing to work with DIY people like me who try to save money and take care of their cars. I've had my car for over 10 years, and working with a shop like this is highly refreshing. I recognize and appreciate Vladimir and Thomas, who both were instrumental in helping me through this time. They and the rest of the staff are exemplary professionals in their field. I highly recommend Pep Boys Davie to anyone needing their towing and mechanic services. They are run by great people who provide excellent service. read more

Pep Boys - Screenshot of Pep Boys Towing Rescue tracker. - Tires Near Me - Davie, Florida

I went in for a patch at 12:30pm and instead of doing what I asked to be done on my vehicle the mechanic decided to do a full inspection and try to sell me other service. On top of telling me they can't patch my tire and can only sell me a new tire. All in all it was a 2 hour process and was given attitude when I confronted them on doing other things than what was asked for read more

Went to pepboys with a coupon they had on their web site. They told me it was no good. A coupon I got from their web site and expires at end of month. Totally unacceptable. Boycott pepboys. Manager at 2380 S UNIVERSITY DR Davie, FL 33324 refused to call me back about situation. I guess they don't need my business which I have used multiple times over the pass years but not anymore. Thanks for POOR COSTUMER SERVICE. BOYCOTT PEPBOYS FOR UNACCEPTABLE COSTUMER SERVICE. read more

Pep Boys - Pepboys refused to honor this coupon which was downloaded from their website and tried to use on 2/24/2025. Totally unacceptable. - Tires Near Me - Davie, Florida

Just brought my Nissan Frontier in for a 5K tune up.l and oil change. While on the lift, inspection found the LR tire clearly had cord and obvious wear showing. The other three were serviceable for now. Nobody likes getting bad news,however, Thomas reviewed the estimate over with me and the end total was accurate. Total time start to finish was about 90 mins, which was pretty fair. Appreciate the good service. Thanks! read more

I arrived last minute with an emergency. My car battery died on me. Vladimir was such a professional and got me a great quote and out of there in no time. They replaced my car battery and a hundred dollars later I was on my way. read more

No one at front desk, did not want to help. Blamed other pep boys mechanics not willing to fix their own mistake

The phone calls for a few seconds is where I called and they just hung up. I originally called from my other phone but CLEARLY had to find a new mechanic for a simple flat tire!!! I was on hold for 9 minutes to be rudely told there were no mechanics and try in the morning. Don't waste your money they're clearly okay not making any with the way they treat customers. read more

Pep Boys - Screenshot - Tires Near Me - Davie, Florida

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their mistake? Zero professionalism and a lot of rudeness during the call. You guys need to give your employees some serious training on customer service. Wanna hear a funny story? At the ship they found out that the tire pressure was at 33psi and the car requires 36psi. That tells you a lot from Pepboys expertise. read more

made an appointment at pep boys for an oil change, tire rotation, and balancing of my tires. came in for my appointment and was told they couldn't honor said appointment because it didn't show in the system. I showed them the confirmation page to which he turned his computer to me and read me all the names that weren't mine as if I was an idiot. I left and called to see if there was a mistake to which the manager said that i could have my appointment and it would take around 2-3 hours to be finished with the car after I wait my turn. He then proceeded to question why I wanted my tires balanced and implied it was a stupid and unnecessary request. they don't care about customer service or about you at all. DONT COME HERE never coming here again. the staff gets off on berating young women to make themselves feel intelligent. it's disgusting and unprofessional behavior. read more

I had to get my tire patched a couple Of Weeks ago. And they did a good job. Yesterday I brought my mother in laws car because it had two screws and they couldn't help. It they were honest and quick in telling me that and that was very much appreciated read more

Was helped by David, terrible service and my car is still broke. Run away as fast as you can

Be thoughtful about their advertised tire pricing. I was interested in the buy 4 get one free deal at $160 per tire. Seemed to be easy math to arrive at the price which included free install. I thought just add the tax and done. Called to confirm and was given a convoluted story about the price. They are just hoping to bait and switch stupid people. read more

I am on the mailing list so I use coupons for a better deal on servicing my car. I called for an appointment and once I arrived for an oil change, $69.99 for Pennzoil synthetic, it took about three hours. I don't mind because this Pep Boys is in the Tower Shops. I just walked over to different stores until they called me. read more

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A whole lot can be improved like people not sending your name on insurance documents so they can get paid overcharging you for just listening to a car and charging you $100 I mean and then overcharging you and then taking your credit card and adding more money to your card when they tell you it was $295 and it ends up being almost $600. Yeah they lied. He signed my name to my insurance papers as well and pep boys won't do the damn thing about I've been calling and calling so you know what yes I would never recommend pep boys again. At one time pep boys was outstanding company but lately they've been so bad ever since covid they don't even know their ass from first base from first base but the star rating I gave a one. It should be a -500. Okay I would never use that company again. They're a bunch of rip-off and scam artists. Only reason they got them one is because that's his laws. The skill goes. I wish they had a negative star rating that you can give. I would give him 500 negative rating but they don't have such a thing as negative review. So the most negative I can come up with is a one and that's even above way above human standards read more

We were driving when the car alerted us to an issue with the tire. We quickly checked the tire and found there was a nail in it. Pep Boys was the closest repair shop, so we immediately drove there. The staff quickly checked the car and conducted the tire repair. We were in and out in under an hour, amazing! Plus they worked with our rental car company, Enterprise, to ensure great service. read more

STAY AWAY! YOU'RE NOT WELCOMED HERE! That's how I felt going up to the counter in this place. The manager said "hey" and kept on talking to the coworker and said he'd "be with me in a few minutes" as if I should stand there and wait for him to finish his conversation. I waited 30 seconds and walked out. The mechanic saw me, ended up checking out my car and said if I go back inside, they may not be busy now. I decided to give them a second chance and went back in, still no "sorry about the wait", "how can I help you"- so I walked back up to the counter and asked one guy, Vladimir, if he was open. Vladimir did not seem particularly welcoming from the gate. I said Thomas looked at my car and said I needed a new battery and something else. His nastiness immediately got worse and he said he needed to know what exactly was wrong. I told him I don't work there am not a mechanic- he could simply talk to Thomas. He got up in a huff and I asked what the problem was? He acted like he was unable to do that visibly huffed and puffed. I thought the blond guy with the piecing was just another worker because he was right there and witnessed Vladimir being rude and condescending, it apparently the blond fit with the piercing is the manager and did absolutely nothing as as he heard the whole situation and saw me walk out yet again, a second time. I'll also add the initially when I walked in the first time, I was stand at the booth managers register and he was the one ignoring me so poor customer service runs from the top down apparently. The second time I walked out, I was crying. I was shocked to experience and see that people working at a place and that it's their literal job to provide customer service would do such a shitty job at it. I was treated horribly by Vladimir and the manager is implicit- really could be everyone at the shop. Vladimir never apologized or anything and I could tell he was used to treating certain customers like this and getting away with it. The manager ended up playing dumb when the mechanic said I had a bad experience. I told him he was right there when it happened and he was still playing dumb and I was over it. I'll never return to this Pepboys location for service. I'm not sure what it was, but it was glaringly clear that I was unwelcomed here: the ignoring, the rudeness and condescension, huffing and puffing as if it's not their job to provide service. This was my worst car shop experience in all my years. I'd honestly rather pay more for great customer service. I also see an older review from 4-5 years ago mention Vladimir being rude and he is still employed at the shop - clearly customer experience is not important here based on this fact. read more

Do not go here. I've been a loyal customer for a number of years. I'll never go back. I had a screw in the middle of my back left tire and I had the warranty package that covers everything to replace my tire. When I got there this morning there was a jumping Scott who had no idea what he was doing. Horrible at figuring anything out couldn't see my warranty or anything that I had because they never update everything correctly on their computer system. Then they measured the depth of my tire. They said it was 4 mm which was not true (I'll get to that later) then they try to oversell me on some tire $375. Then the store manager named Thomas give me a major attitude and told me that all they give is prorated discounts on the tire. He was totally rude and didn't wanna help me at all. I left quickly and I went to one of the competitors. They measured my tire and they said they had no idea what they're talking about. My death of my tire was over six MM and they patched it. They said they got so many people complaining about that Pep Boys and Davie and how they were getting ripped off they love when they hear stories like that. I also blame Thomas's boss Ramses which I've complained about before and I'm still waiting for him to call me back over three years ago. If you can go lower than zero, I would definitely put it. Absolute waste of time and total rip off. This is the second time I've had issues with my proration or whatever it's always some garbage or some stupid excuse. The funny thing is they sent me an email asking to reschedule my appointment that I missed, which I never set up an appointment. So they try to put the blame on a customer and they don't wanna take responsibility. Again I'm putting one star so I could post this review but in all truthfulness they should get -5 stars read more

If there were no stars that's exactly what they'd get. I made an appointment but when I got to the store the next morning they told me they couldn't take my vehicle. They had 24 hours to let me know this but didn't. So rude, unprofessional & horrible customer service. Not even an apology, the service tech actually laughed about the situation. I don't find it funny wasting my time, money & energy on a useless business. In response to pep boys posts...HELLO I see where the issues originate. None of you give a flying french toast (obviously I'd use another word but it's not acceptable) about your clients. Putting the ownership of bad service and accountability on the client is ridiculous. I posted about a specific store. You have my name. This is a lesson to all business regarding terrible customer service. read more

WORST COMPANY EVER! Thomas is a joke of a "manager". Came for a 3:30pm appointment, it was 5:16pm and my car was still untouched. There was no type of accommodation made. He was so unpleasant. Did not respect my time whatsoever. read more

Vladamir, Thomas and Scott helped ensure I got the best deal and made my tire change process seamless. Highly Recommend !

This place sucks big time Don't be fooled by the pretty images on google waiting room is disgusting Lost my dust caps Refused to remedy damage to my vehicle Online portal does not allow you to post reviews Thats why Pep Boys service is poor and inadequate you are offering zero to correct any of the issues I presented and only lip service by way of an apology. read more

Brought my car in to the Tower Shops location to get some routine maintenance before a road trip and had the most awful experience from start to finish.. The work I needed done was simple, air filter change/ fuel filter change/ oil change and a tire rotation. I have been to this location for a couple oil changes in the past and never had a bad experience but this past time was enough to never return. When I picked up my car from having it serviced, the tires had not been rotated (although it was listed on my receipt and my lug for my rims was removed from my car) They refused to change my fuel filter due to the fact that it wasn't already having issues, so preventative maintenance clearly isn't their thing.. My A/C is making noises that it never has before, and my car now shakes when it is idle. Everything that they touched is now mysteriously broken and they are refusing to look at it without charging me. After bringing this to their attention, the employee at the front desk George C. treated me so poorly and spoke to my husband and I, as if we were completely incompetent. His utter disrespect for customers, specifically women, his lies, excuses, and lack of knowledge for services they offer makes me question how he has a job in the first place. I will return tomorrow for the last time to speak with the manager about the damages done to my car and how it can be corrected with out needing to communicate with George and his condescending demeanor. read more

I come to this location often for all issues with my truck and wife's van. I came yesterday and there was 4 hour wait, so I made an APPOINTMENT for 9am this morning. I showed up @ 8:45am and at 11am they still haven't patched the tire. Since when does a flat tire take more than 2hours with an appointment????? read more

I bought some windshield wipers and lens cleaner. The staff has always been helpful at this location. They told me they'll help me put on my windshield wipers for free by the garages. So right after I bought them, they put it on for me right there. read more

Man how am I going to take my car to them tell them the type of service I need " B3 service " & they looked at me like they've never heard of a B3 service I left so quick & went to jiffylube they took my car right away and I asked them for the same service the guy response to me with @ yes sir that's easy " wish it was the same at pep boys big disappointment read more

Pep Boys - Tires Near Me - Davie, Florida

I love this Pepboys! Every time I have gone in, they have been super helpful. Thomas the mechanic is amazing! I always look for him if I need anything. I'll be back for all my car needs! read more

On my way to the mechanic my tire literally starts losing air. I'm close to this place and stop by to see if I can pay for them to put my spare tire on. I didn't have the equipment to do it. I explained to the guy my issue. His response: You need new tires. Me: I know. I'm on my way to the mechanic that's 10 mins from here. I literally just need to make it down the street. Him: You'd have to wait, there are a lot of people in front of you. Me: Yes. I'll wait. I'll pay. No problem. Him: I shouldn't put on the spare, the lug nuts might swell. Me: -_- . I've used my spare plenty of times without an issue. I could get it towed, but that doesn't really make sense if I have a spare. Him: If I put on the spare, Iyour mechanic will have to take it off. Maybe you should just get it towed over there. He then walks away. So, if you aren't going to buy tires, but are willing to pay for other services, they won't help you. I was going to have them do my oil change and windshield wipers since I was already there and had to wait and just get my tires put on Monday morning. Stay away from this place. read more

It took 5 hours for an oil change even with an early afternoon appointment. What's the point of the appointment, then? There's not much pep in these Pep Boys... read more

Very rude and condescending. The worst experience I have ever had a car service center. Go anywhere other than here. A top of the line line battery I purchased was defective. I brought it in to be replaced under warranty. They switched it out with a substandard brand and cheaper battery than the original. No social distancing, and my SUV was being used as the in-house sound system. Windows down and my music pumping at full volume. WTF read more

I was in a bind. I knew my battery was starting to go from a couple of days earlier, and had deteriorated more by the time I found myself at Tower Shops in Davie for a haircut. I live in Palm Beach County nowadays, and my mechanic doesn't work on the weekends, so I was stuck between waiting until Monday to bring in my car and hoping my battery would make it... or bite the bullet and bring it to some place close to where I was currently. Being that I've been getting my haircut from the same place for 12 years in Tower Shops, I knew Pep Boys has been around that whole time as well. Having gone in for oil changes in the past when I did live in Davie, I knew they got the job done. Like most auto repair franchises, I'm always a bit iffy to go to one, whether you're worried about being price gauged between parts and labor, or the "worse case scenario" experience is going to happen. I will say my experience was great at Pep Boys. Their service was spot on. They gave me a few options on batteries to purchase. I went with one that should last 4-5 years -- my old one sustained for 6. Being that I should have the car a few more year, I didn't want to have to worry about battery replacement again. I was impressed with the personnel who serviced my car. I was in and out in under 45 minutes to replace not only the battery but one of the terminals that had gone bad. They were timely in providing me with an update, and made sure I had no issues. I'm glad I didn't wait a few more days, and went to Pep Boys. I'm sure I would have ended up on the side of 595, 95, or somewhere I didn't want to be due to a dead battery had I done so. They did their job and did it well. Have a great battery, and my car is starting like it's supposed to -- fast and efficiently. read more

I will never ever go back! They tried to make me purchase four new tires when all I needed was a balancing. Vladimir at the front counter was rude and annoyed when I dropped off my car. Made me feel like I was bothering and inconveniencing him. I was on time for my appt and mentioned I would be waiting in the area. When I called 1.5 hours later to see if they had gotten to me, I was told that all four of my tires were bad and needed to be replaced. My tires are in excellent condition and I knew this. I took my car somewhere else the next day and the guy couldn't believe pepboys tried to make me replace them. He told me I have top-notch tires and they're in perfect condition! I was absolutely right: all I needed was a balance. My car drives like a dream and I'm only out $55, but no thanks to pepboys! read more

Pep Boys - More than passes "the penny test" to show wear on tires - Tires Near Me - Davie, Florida

What a rip off I went in because my car is overheating so they charge me over $100 for a diagnostic test they told them that the fan in the car that you can see was it working The total quote was $1600 I went out and found another mechanic will do the whole job for $500 parts included read more

Had a great experience with Thomas. Great customer service and reliable. Highly recommend.

Stopping into this particular Pep Boys just prior to Christmas, I had an issue using my Car Care One credit card. Pep Boys had "on sale" a drone that my six-year old son wanted for Christmas. Although ultimately unsuccessful, store manager Adrian Lemus spent almost 40 minutes on the telephone with a supervisor at the credit card company. According to Lemus, this private branded credit card was always an issue. Clean store and friendly staff. Although it was the Christmas rush - and the staff let me know this - they tried their best with the creditor. Moreover, they verified with the creditor that no problems existed with my account, but that the physical credit card was the issue. /s/ William E. Lewis Jr., Fort Lauderdale, Broward County, Florida. read more

Pep Boys - Clean store and friendly staff. - Tires Near Me - Davie, Florida

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It feels odd giving Pep Boys even one star as I feel as though a star represents something good and my experience at this store was far beyond good. I chose this auto shop and repair because they are open on Sundays and I wanted the option to leave my car (if necessary) overnight as I dropped it off on a Saturday early afternoon. The customer service was lacking from my first interaction with Pep Boys employees. The gentleman at the cash register/car "check in" did not smile and did not appear to know what he was doing, but assured my brother-in-law (who accompanied me since I'm not too knowledgeable about auto repair) and me that he would call us to let us know if someone had a chance to check out the car's air conditioner by the end of the day. When we didn't receive a call from Pep Boys before they closed, my brother-in-law called them and apparently no one knew if the mechanics had a chance to even look at my car, so they told us that they would call us back the next morning. Of course, this did not happen, so my brother-in-law gave Pep Boys a call the next morning. Again, no one could tell us if my car was even evaluated, so they promised to call "right back" with an answer. We let an hour pass and then my brother-in-law and I just decided to go back to Pep Boys to obtain a status report in person. Well, apparently, nobody evaluated the car and the staff were unable to explain why. Although they apologized, they still lacked answers or solutions, so I took my car - still with a broken A/C - and will NEVER return here again. read more

Pep Boys - Inside - Tires Near Me - Davie, Florida

I had a problem and the new Manager, Tony, fixed it in seconds. More than that he asked me about the area and spent some time talking to me. As if he was concerned about me as a customer. It felt good to be treated like a human. Thanks Tony. I get it. Pep Boys is an auto parts store and people usually go there when they have a problem. So it must get a little tense a lot of the time. But what we can learn from Tony is that you can get the job done and still be nice about it. Prop to Pep Boys for hiring Tony and thanks for being there when I need parts. One final note. If you buy windshield wiper blades there they install them for free. Nice bonus and saves a bundle. read more

If you need a car battery replacement this is where you should go first. I went to four different places today. Two said they don't replace the auxiliary battery in my Malibu. Firestone wanted almost $700 to replace both batteries. Here, I paid less than $400 for both batteries and they had them both in stock. Wish I would've come here first. This is a PSA to save you time and money! read more

Service was terrible. Never had such a rude person wait on me. Gentlemen's name was Richard and his customer service was the worst I have ever seen. He was snippy and had major attitude. Told me job would be done in 30 to 60 minutes and it took 2 hours while him and his fellow employees chatted, texted in their phones on took repeated breaks to eat bags of chips and candy. He had no sense of urgency and could have cared less if he wasted my time. Surprising that this pep boys stays in business with employees like this. read more

I've always had a great experience at this Pep boys. Become a member by giving them your phone number and email. You can get some good discounts. Park it by the garage. Walk in and go to the cashiers by the tire center on the right. There's usually a couple guys available. I've had nails in my tires and I bring it to this location to get fixed multiple times. They even fixed nails that were close to the edge of the tires that Costco doesn't fix. $12.71- to pull out the nail, seal it and add air. It saves me so much money instead of buying a new tire. This time it literally took me 10 min to get it repaired but probably cause it wasn't busy at all. I've also had my brakes replaced. Even though it was kind of expensive, they got it done on the same day after a few hours. And I haven't had any issues since. They take appointments here and are pretty busy on weekends. I recommend coming on weekdays. read more