Employees here are useless. I rode around town on my motorcycle looking for somewhere that would inspect it. I stopped in here and was told they could do it but I'd need to come back tomorrow after I made an appointment. So they made me an appointment right there for the next day. I show up at my appointment time and check in. I wait 40 FREAKING MINUTES!! Then someone walks out and tells me, "OH, we don't know how to inspect motorcycles! The employee who made the appointment for you didn't know any better." And of course the employee who scheduled it for me the day before was not there. So their employees are not trained on what they can and can't service or inspect. They won't provide you service they promised. The appointment times are a sham, you will wait way past it. And you won't even get an apology when they screwup and waste an hour of your time. I highly recommend Stephenson's Auto for your inspections. They can do trucks, cars, EVs and MOTORCYCLES!! And when you show up for your appointment, they take your vehicle back immediately. Pep Boys is a third rate shop, avoid at all costs. read more

I had over $1000 worth of services done here. Within a couple of weeks after my alignment, I went to a new mechanic because of truck issues and they said my previous mechanic (Pep Boys) had ripped off my boot during alignment and destroyed it on accident. I called Pep Boys back and they said they could do nothing to help me. I always came here for all of my services, but now AVOID AT ALL COSTS! read more

today I had the most extraordinary customer from Pep Boys and Fuquay Varina, North Carolina. I went in because I had a leak and my tire was not holding air. It appeared that the rim might be the problem and the cost of a new rim would be very expensive first they check to make sure the tire was OK and then a young man that worked for, Pep Boys came and told me I can fix this. If you don't mind I can hammer the place is leaking. It's not a big leak and he did that then he also checked the tire to make sure it was still good and it was. When I asked how much I owed them, the answer was nothing. I started to cry going from worrying about a several hundred dollar bill my bill with nothing. read more

9:00 appointment. They opened at 9...state inspection. Should have been in and out. At 9:45 I get up to ask how much longer. Guy then proceeds to tell me he has no workers there and that I should probably come back. So I made an appointment and waited 45 mins to tell me they couldn't inspect my car and that I should come back. But more so, how long would that guy have let me wait.... read more

YES Let me start off by saying, I'm a woman with little experience. I took my super old car here and when I got here the lady was super nice! Midway through the oil change they saw something regarding my heat shield. She wanted me to know about it so she referred me to the mechanic doing my oil change and he did a fantastic job explaining and showing me my car! I will now be coming here for everything and I recommended to everyone! They went above and beyond. Much better than anywhere else! Both people wise and service. read more

Stopped by for an oil change. The manager said I don't have time for you. Make an appointment meanwhile there was only one can in the shop. He was very rude and nasty. I will never set foot there. I went to the Pepys at 8100 Fayetteville rd and had no problem. The manager said it would be a little while but would get me in. Thank you for your good customer service. read more

The guys at Pep Boys has been treating my Subuaru well. Very professional in person and on the phone. They have a great one stop shop. With repeat customers you often earn gift cards and coupons. Last time I went, I saved over $50!! read more

I went to Pep Boys today and John S. Helped me. He was so awesome. He was fast, very friendly, and honest. Kept me in friendly conversation while he worked so it wasn't awkward silence. Made me feel like my car was safe and in good hands, and the fact that I am a young woman, I didn't feel like he was pushing me into 50 things my car didn't need just to get the sale from someone who "doesn't know anything about cars". He defiantly did not try to take advantage like most other mechanic shops. John was so helpful! I found my new mechanic! Thanks John! I'm glad I ended up going to the "wrong pep boys"! Bc I found the right one! See you next time! Because of John, I will be coming back and recommending him to everyone. My husband and I own a used car dealership, so I will also be bringing our cars from auction to John as well. :) read more

Just went for an inspection. Set appointment online, got in in a day. Great thorough review, let me know what to expect in the coming months. Not pushy, no sales, besides Larry the boss man up front also had a familiar face that they swiped from the local advance auto parts store that worked his ass off. will definet keep my business here read more

I do not recommend coming to this location. They overcharged us and won't take ownership of their mistakes. We told two different technicians (Ruby and Miguel) we just wanted the basic break change package, the wheel alignment since we purchased the lifetime plan, and a suspension test. Upon looking at our receipt, they charged us for the premium package on the front brakes yet the basic plan on the back like how does that make any sense and we said multiple times we wanted standard, they charge us a tire balancing which we never asked for, one of the technicians even admitted they confused our vehicle with a similar truck and they never completed the suspension test but yet charged us. And we never received a report of what was done to the vehicle yet we are suppose to believe their word that they competed all this service when when I called to pick it up the guy (Miguel) said the only thing they had time to do was to change the break and that's it. Yet they still put all those charges and we are suppose to just give them free money for work they didn't do and admitted to not doing. Please be careful and don't let them take advantage of you. Ruby was the most unprofessional when trying to explain to her politely of the overcharges. She did not take any ownership and kept talking over me when trying to explain the situation. I witness my husband telling her to her face he wanted the standard package and never did we mention tire rotation and balancing and again over the phone I was listening to him telling the other technician (Miguel) that he wanted to confirm it is the standard package. Yet Ruby did not want to take ownership of the conversation she had with him when we went in and that I was a witness of. The other technician Miguel was there also and he agreed that what we were saying was right. Yet Ruby doesn't want to admit to it, wants to talk over me and interrupt me, and talks down on the other workers. She is beyond rude to her coworkers and wants to boss them around and tell them they are wrong. I will never come back to this store ever. The owners need to reevaluate who they are hiring. This is not how you treat customers and coworkers. read more

Called to make appointment to have tires installed from Amazon.. They said, 'sure come in at 3:00pm and we'll set you up.' I came in early 2:30. Ed or Eddy told me; "Just got a truck in and we'll to unload it. Takes an hour + there are at least 2 cars ahead of you. How long will I have to wait.?" 'bout 3 hours!!!' Really?! F-You PepBoys. Thank you very much. I'm going to "Just Tires". read more

Worst experience I've ever had with any business in the mechanic industry. Overall terrible customer service. Was treated rudely the entire time because I did not want to overpay for their tires. Went mid afternoon for a state safety inspection. Only two other vehicles in the bays being worked on. Waited 45 minutes before they even started on the inspection. Then another 30 before I'm called into the front where I was told my vehicle failed due to tire wear. I was quoted almost $500 for a full set "so that I would pass". I am very mechanically inclined (so a state inspection is one of the few things I pay for someone else to do) and because of that I know the tire tread must be more than 2/32" to pass. I checked with my own tire gauge and the most worn tire in the most worn spot was double that. My rear tires were still almost like new. I was charged $30 for the fail and told I could "return if I decide to do something about the tires". Since the front tires had some wear I went to a friend who put on 2 new tires and returned to finish the inspection around 4:45. When I entered I was met by the same employee who said "you back for the new tires". I said no I had gotten some from a friend to which they replied "well sorry but our inspector has just gone home for the day". The shop is open until 7pm. I scheduled an appointment to finish the inspection the next day at 11am. Again they spent 45+ minutes before the inspection was complete even though the tires were the only item that hadn't passed, and I was charged an additional $10 on top. Will not be returning for any service of any kind and will recommend everyone to avoid this shop. read more

Awesome customer service highly recommended for fast affordable service great price Jerome was very knowledgeable and helpful

I scheduled an appointment to change and realign all four tires. These are my thoughts and observations. - The waiting area is clean and comfortable. - I waited an hour an a half to get my car back, which is a slightly longer wait than usual for this type of work. - The staff seems friendly. - They charge slightly above average for their services. - I didn't feel as though they were trying to up sell me. Overall, this is a solid mechanic for simple work, but you can find cheaper places. You're paying more for the professional atmosphere. read more

Meh.... establishment is clean. Parking lots are clean.. I seemed to have offended him when I said I only wanted a light for my turn signal. It also appeared to bother him when I said I had a discount for services.... any how I purchased the bulb and replaced myself saving $13.00. Maybe I was just in a bad mood, but the man seemed a bit rude. read more

Online order - got an e-mail saying my part was ready to be picked up. Drove to the store, no part. No apology, no promise to find it, no nothing. Called customer support from the parking lot. They said a part would be coming from Garner store and they would call me. Want to guess if anyone called me? Screw this place. Got the part at Auto Zone. Won't be back. read more

They are the worst, not real mechanics. Had to take the car to the Honda dealer to diagnose the the problem and then force them to correct issues, even then it takes like two days and attitude front staff to fix their mess ups read more

Horrible my fiance is sitting there now and they are saying all kinds of work needs done to stuff that was already done. Saying tires are dry rotted saying failing inspection because of tires. Tires are not dry rotted and still have good tread. They have a big a big sale on tires My fiance stopped to get air in his tires and now saying low pressure, now having issues with his truck that was going in for a inspection, tire rotation and oil change. Tires not rotated. Telling him that it will cost 900 for tires for his truck. This is a horrible place of buisness. Calling to complain now and contacting corporate as well as the bbb. read more

Legit the worst customer service experience I've EVER had from an auto service company. Made an apt for a oil change, thinking I'd be in and out and was automatically turned off by the initial greeting! Location manager Todd was a complete Jack ass to say the least with his short responses,hasty attitude, and disdainful manner during the interaction and even told me I could find another place and would refuse service if i didn't agree to what type of oil HE THOUGHT I needed for MY car. Promo deal for 30% off oil change services never mentioned you'd get less than satisfactory customer service and a horrible attitude. The only reason this place was given 1 star is because posting this requires at least that... read more

Will never return to this place ever again. I was not greeted when I walked in, the man at the desk Larry rudely said "Give me a second" not even asked what he could help me with. I Had an appointment to have my tires installed at 9am. Everyone that came after me was in and out the door in no time, I had to wait over 2 hrs for just tire installation. read more

I had two blown out tires and the guys were very helpful, and provided the best customer service I have ever had at a tire shop...not just to me but in my opinion everyone that walked through the door....on top of that it is sunday and hard to find a tire shop open on sunday. Thank you guys at the fuquay varina store on north main street...the textbook example of good service. read more

Not sure what's up with all the bad reviews for these guys. Just had a tire replaced and they did everything they were supposed to. I was offered several price options. Jacob was friendly and the service was fine. Got my car back in a reasonable amount of time plus they're open on sundays. All good as far as I'm concerned. read more

Brought my 2014 q50 in for an alignment with newly installed SPC uppers. They did not touch the camber caster. Had to bring it back in for camber caster related issues, they charged me an additional $83 to align the upper control arms. Thought this was included in the alignment?? Will be bringing my car to another shop from now on. No point in paying twice for the same work. read more

Helpful staff when my tire pressure light came on! It was hot and at the end of the workday on a Holiday weekend and they still took time to check and fill my tires. I would not hesitate to go back if needed. read more

Checked the pressure and filled all my tires free of charge! Employee that helped me was also very friendly.

So with all of the negative reviews I felt compelled to write my experience. I needed 2 tires fast, like same day, so Saturday morning I searched the Web. Their prices weren't the best, but close enough, and they had the tires and size I needed. They also let me arrange for the tires, schedule a time that day even before they were even open, and pay then or at visit. This was good first impression I have to say Arrived a few minutes before time, and they were basically ready. Performed the activity and processed the paperwork for checkout. Only then was a casual mention of the need for a possible front end alignment made, due to how the wear was on the old tires. No pressure, no issue declining. Beyond this, on most Saturday's apparently they have free hot dogs and water for customers, so waiting doesn't even seem like that big of a deal. In short, above my normal expectations, and well above what I expected based on the reviews. Perhaps a change in management or just direction, but don't judge based on the previous reviews would be my recommendation. read more

Pretty unbelievable experience. Took my car here, with an appointment, for an oil change and to repair a nail in a tire. Not a single vehicle in any of their service bays at 2:30 on a Tuesday afternoon. TWO AND A HALF HOURS later, I can't resist calling over there to see WTF is going on? Still not ready "should be soon though" Todd, who is the manager at this branch tells me.. Really? Did Mo and Jack call in sick and Manny has to do everything himself? $86 for an oil change and a tire plug. Seriously recommend you find another place to have your car serviced. read more

Bought $1,200 set of tires and Road Hazard warranty recently. Today I got a flat tire, screw in the tire in a place that could be easily patch/plugged. I arrived at this Pep Boys location in Fuquay approximately 45-50 minutes before closing time. I already had the tire off. I informed the desk clerk that I had the road hazard and that I needed a tire patched. The clerk went to the service Bay Area then returned and told me that they were too busy and that I should bring the tire back tomorrow. I just can't afford to take a day off of work to get my tire patched under the road hazard warranty. Better off to not buy the warranty then go to a place that wants your business to get repairs done, since that is what you will end up having to do anyway. read more

I was met by a great group of guys. I placed an online order (for parts) ahead of time and them guys had it right there. I ordered an air filter for my Mazda and they installed it without hesitation. I had a good peek at the garage and I hate to gush, but I've never seen a cleaner garage. Shit's clean. I will return here with future business. read more

I couldn't wait for them to open as they were closer to home and I'd used their Garner location many times with complete trust and satisfaction. Since I took my wife's car to the Fuquay-Varina location, I have had too many bad vibes from them. I still will use the Pep Boys of Garner as they seem to have higher standards and don't push needless upsells. I was taken by them, I'm sorry to say, for brake drums that were probably fine and 2 tires that I found later that their reasons for the recommendation was bogus. Strongly suggest that that this store is avoided and go to Garner for Pep Boys or a local competitor instead. read more

Been going there for a couple of years for regular maintenance. Last summer spent nearly $2k there on 100K maint. Last week went in for oil change, they recommended replacing serpentine belts. OK, made appt. and got quote. Quote included two belts, one for $50 and the other for $75 and installation fee. Their own website showed the belts for $18 and $35. Went in, no appointment on the schedule, and when confronted about the prices said "go order online." If this is how a business fixes a problem and treats their regular customers, I'll go elsewhere. read more

I have been bringing my company owned vehicle here for years. NO MORE. Brought my old jeep in for a coolant issue. I had them put in a reserve tank for the radiator and do a diagnostic test for the fan. With $90.00 in parts I was expecting to pay $150-$200. I was hit with a bill over $350. That $90.00 part? Retails for $40 Sorry to say that I will never return. Pep Boys has lost a lot of business as I will not return and will encourage my co-workers not to go there. We all drive a great amount and we always have oil changes and tire rotations on time. Also new tires and/or repairs. One shop gets greedy on one job and look at the domino's falling read more

Buyer BEWARE. Do not trust anything they tell you. This place will be out of business soon enough. Terrible experience and I was overcharged for the tire. Found out I could have gotten it from the dealer for less!! That should let you know how bad they are taking advantage of people. read more

Well never return to this location. Ever. Stopped in to get a valve stem replaced on one of my rims(wheel wasn't on the vehicle when I brought it in), and was "greeted" by a very rude man, who didn't even respect me enough to look me in my face, rudely informed me that they were "swamped, and would not likely get to my tire today", then proceeded to ignore my following questions, without so much as asking if I wanted to make an appointment for another day. read more

Will never do business here again. The tires were a good price, so we tried them out. While we were there, they tried to tell us something was wrong with our car, which we knew there wasn't. The tires lasted less than a year and they wouldn't honor the warranty because we hadn't had them repair what was "wrong" with the car on the initial visit. My tires from Walmart lasted much longer. read more

Wow, it's hard to express how I feel about places trying to sell you on parts and service that you don't need. I may not be a 'rebuild the engine from scratch' kind of guy but I do know a little something about cars and do my own oil changes and general routine maintenance. But when it comes to issues and brakes and stuff I have to rely on mechanics that have the skill and time to work on it. Which brings me to my brake issue. I found that one front disk brake was really super hot one day. I called my ford dealership but they couldn't get me in for days, so I decided to try pep boys in Fuquay. I took it in and after they looked at it a while they said it didn't look like the calipers had been lubed correctly the last time I had brakes done (24k miles before), they also said the rotors were below spec for turning and suggested I do brake pads, new rotors, and lube all the calipers.....so I let them do it. I drove it over the weekend, thought everything was fine, but then I noticed it over heating, same brake. I took it back into pep boys first thing Monday to have them look at it. They drove it, said the 20 deg temp difference wasn't enough to worry about and that they still didn't think it was the calipers, they suggested replacing the brake hose or maybe the abs control system which would have to be done at the dealer. So they said to drive it and keep an eye on it and call them back. I drove to work and the brake was hotter than it had ever been, wicked hot, I had been used a non-contact temp gauge since the issue started and the brake read hotter than 230 deg. I called pep boys and he said he'd price out what it would be. Later that morning he quoted me $200 for a new brake hose. At that point I realized they just wanted me to throw money at them until they finally fix what they should have fixed in the first place. I took it to the ford dealership, they replaced the front calipers and flushed the brake line, done, problem solved, and the calipers is what pep boys didn't want to change saying they were fine. So long story short, these guys try to up sell you on stuff you don't need, period, these are the types of places you should just stay away from. read more

Awesome visit to this location! Jacob and team were able to get it right. Took me in without an appointment and corrected a problem another location couldn't. Thanks for the exceptional service and repair work. read more

My husband took his Chevy truck in for the yearly emission/safety inspection and was told his idler and pitman arm needed to be replaced. They quoted us $760.27. Thinking that was ridiculously high, we called around for additional quotes and found the Chevy dealer was over $200 CHEAPER! The parts were only $43.52 at O'Reilly, but on Pep Boys invoice, they quoted $265 for just parts. Total Rip off! read more

Stopped in to get a tire plugged and the man working was rude. Said he hoped I had lots of time to wait and it'd be at least an hour before he could even look at it. Went down the street to Fuquay Tire & Automotive and they were so friendly and had me in and out in less than 10 minutes for only $10. read more

First time using this company and location. Had tire issues and a tight time line to have my challenges fixed. Todd Ryf, store manager, personally went to pick up my required parts to get me on my way. I'm so grateful I'm writing the review before leaving the shop. read more