Update: After posting this review, I was contacted by Mariana from Pep Boys' social team, who took the time to listen and helped create a case regarding my brake issue. I was later contacted by Jeff and scheduled another appointment. I'm happy to say the issue was properly addressed, and my brakes are now functioning as they should. The repairs were also covered under my warranty. While my initial experience was frustrating, I appreciate Mariana and Jeff for following up and helping get this resolved. read more

Just called to ask about a oil pump and oil change he tells me he needs the vin number I'm in the process of saying okay i can get that and as i was looking to tell him he hung up on me‍ feel like that was a bit rude but it's cool I'll just find somewhere else. Ik most car places treat girls differently but i was expecting that read more

They'll lie straight to your face. They told me they'd give me a mount&balance with an alignment over the phone, then when I arrived they told me they wouldn't mount my brand new tires because I didn't buy them from them but they'd give me an alignment. I went elsewhere to get a mount and balance, but when I went back they refused to give me an alignment because my trucks lifted even though they knew that before. Complete waste of time and gas I drove all the way out from boiling springs. Wouldn't trust them boys with anything on my truck. read more

Left my car yesterday for an 8am appointment. Philip was courteous and listened to my list of concerns. He promised to keep me posted, and followed-up with me promptly mid-morning with his mechanic's assessments. He told me what I should expect to pay, and there were no surprises. Upon pickup, Philip happily applied my Coupon and told me to call him if I experienced any problems with my vehicle post-service. I've used Pep Boys since living in Philly back in the early 90's, so I'm glad to know my local Greenville location delivers the kind of experience I've long since been accustomed to. Thanks again, Philip! read more

I called to see what it would cost to get a headlight in my 2020 Hyundai Santa Fe fixed. The guy quoted me $259.00 because with my car the entire front end had to be remove to get to the headlight. I told him I would call him back. I goggled how to change my headlight and all I had to do was pop the hood pull the old bulb out and put the new bulb in. I did it myself. I think it is horrible that someone would lie about removing the front end of my vehicle and try to charge me that kind of money to change a headlight. read more

Kara and the team were very honest, and straightforward and quick, they got my jeep in and put in no time and I appreciate the great service!! read more

Scamners. Up charge and convince people they need more than they do. Sent my son to ONLY have a brake pad change and they wanted to change the entire brake system. And a brake system " Flush ". WTF. ONLY needs brake pads. They advertise $182, it costs over $400. RIP Off. read more

Paid $40 to have my vehicle inspected and be told why my new power steering pump is leaking power steering fluid. After waiting around for 2 and still seeing my car in the parking lot it was finally pulled back. After 10 mins a gentleman came to grab me to tell me wrong info. They didn't put anything back to how it was before and sent me on my way. They never offered to schedule me an appointment to fix it or anything just sent me on my way. The leak continued and now I'm paying a shop to get it properly diagnosed again!!! read more

Last Pep Boys visit for me. Seems to have been a changing of the guard, and the new person up front simply isn't knowledgeable or nice. I've spent over $1000 there in the past year or so and it was always my "go to". Last visit, I got a new tire that after seeing what was in it absolutely wasn't necessary but I digress. This round wanted to give them a second shot. Mentioned I needed three new tires for my Telsa to which she responded, "god! I hate working on those. And not just the tires...I don't even know if we can get it on a lift..." with the demeanor that I was causing her an inconvenience by trying to give her business. read more

Pep Boys - Auto Repair Near Me - Greenville, South Carolina

My go to spot for car care. Never up sell, up front with cost estimate and timely repairs.

first time I've ever taken my car here I had an appointment for 3pm the day prior to get AC done on my car for a long trip- was promised I would have my car back by noon the next day for my trip... I did NOT get my car back in time for my trip and was in a horrible position. took my other car here recently again for a valve cover gasket, after the valve cover gasket install I have been chasing a vacuum leak, took the car back to them for the issue, was told it was a fuel filter. did not fix it once it was done obviously, I also double checked with 2 of the people on the phone and they thought it's a fuel filter. took the car to the Audi service center and they showed me the valve cover gasket that they installed was leaking smoke during the smoke test. It took 6 days of me waiting for them to repair the valve cover gasket. the first time I paid to have it done it was done the first day... all of this started due to rough cranking now my car Is not driveable read more

You know you've been ripped off , when the oil change you just paid for (at Pep Boys) cost more than the dealer price for the same oil change. On line the Pennzoil oil change at Pep Boy's in Greenville quotes $89.99. . . but when the invoice is presented it's $110.82. The shell game they play is one I experienced before. They claim the oil filter required, cost $18. "It's a special synthetic oil filter" they say. FYI: anyone can buy the oil filter for my car for $7 to $8 all day long. Furthermore the $10 off coupon that was suppose to be sent to my phone never showed up. Bottom line: This is a scam operation. As my dad often said...it's not the money it's the principle. For me, it's both. If these guys would screw you for $20 dollars, they need to be out of business. BUYER BEWARE! read more

I came in to get my AC checked out as stated on the website you all inspected for free. Gentleman mockingly walked to my car turned it on and said "yep it's blowing hot air, that's the free ac inspection" then smirked. Really. I made an appointment brought my whole family for him to just mock me like I was stupid. read more

When stranded with a bad alternator for Ford F150, all Greenville Ford dealers had from 2 week to 1 month time frame to fix. 1 call to this local Pep Boys had the car fixed in 24 hours, saviors. read more

On May 16th I took my 2004 Sebring to PepBoys in Greenville to have the AC checked out. I was there over 2 hours. It cost me $291.50 to be told everything was fine it just needed charged. Two weeks later it was blowing hot air again. I made an appointment and took it back last week. I was told the compressor is bad and that cost me another $92.81. I asked to speak to the manager for an explanation. The manager is Shane Virgilio. He is a short tempered non people person. His response was "the compressor worked 2 weeks ago now it is bad". I told him I thought that was BS. I told him it sounds to me like someone did not do their job right. He got angry and said "Im not doing this. I hear this crap all the time" and he went back into his office. The coward would not even talk to me and I never did raise my voice. It cost me $384.31 for absolutely nothing. Also I told them my passenger side rear tail light was out. He told me they would fix it, but they did not touch it. I will never take anything to this PepBoys again. Danny Null read more

Do not trust this Pep Boys with your car. We spent way more than what a tire and oils change cost due to the fact that, while in their care, our car got broken into and trashed on a Saturday afternoon in broad daylight. They stole hundreds of dollars worth of makeup and other personal items. Does Jeff, the manager, care enough to get back with me? Nope. Does Pep Boys "Customer Care" care? Nope. Save your money and hassles and go elsewhere. The way we were treated was unprofessional and inexcusable. read more

I started going to Pepboys several years ago while I was stationed in California. Throughout the years I have had good service. Consistent prices and customer service are the name of the game in business. Pepboys has delivered on these for me. The location on Laurens Road however is truly the best I've had on all accounts. Jeff and his team have always treated me fairly. Even when there is a problem they have done what they could to make it right. I would recommend you give them your business. They deserve it in my humble opinion. Jeff I appreciate you sir. Make sure you share my review with your team. They deserve to recognized for everything they do. God Bless. Christopher Bryant read more

Pep Boys - Auto Repair Near Me - Greenville, South Carolina

So happy with the service here!!! I came in late after I noticed that my tire pressure was falling after leaving work. There wasn't much time before closing, but I wasn't sure if there was much need for concern - but would need it fixed for work the next day and to go back to FL a day later for my graduation. At first I was told it was too late, but Matt who was in the lobby at the time said he would check it out himself. He went out to check out my car and determined the tire would need to be changed. Given it was late - again the man in the lobby pushed back on doing it that late, but Matt stood up and ensured he would be able to do it before closing. All was settled and he was able to get it done at an affordable price with no problems ever since! Really appreciate Matt and the team for going above and beyond to help me out and make sure I got to graduation safely and on schedule. Definitely recommend and would come back again! read more

I had four tires placed recently. Technician forgot to put back my lug nut covers on two on the wheels. Careless work and when I called about it, there was no apologies. Just an 'oh well' response. Service today is awful, pretty much anywhere you go. No one cares. read more

I had a great experience with Pep Boys! Everyone was so kind and helpful. We will be taking our vehicles into Pep Boys for all future maintenance! read more

I'd like to give it a negative 10 stars I made an appointment for 4 pm for an alignment on my work van was told please be back by 5 to get it we close they never even pulled it back waited another hour they still never even pulled it back in I took my key left. This is even after me dropping it off early for them Now I got to drive another few days on bad alignment til I'm off again read more

They really came through when we were about to head home and realized there was something under the car! Dropped the car off, grabbed a late lunch, and was ready by the time we were back. Thank you so much. read more

I have to agree with other reviews here. Getting my oil changed should not have taken more than an hour. The price was good, but they also did not reset my service light. Oil Express is more expensive but they have stellar customer service. Here, while the people behind the counter were certainly friendly, they were very casual. I'm certainly not against people having a good time while at work - that's my usual day to day - but when in front of customers, there's a certain level of professionalism required. They missed the mark for me and I won't be back. read more

Bought 4 brand new tires from this location 6 months ago and got a nail in rear tire. Made an appointment to get tire repaired and was told it was in "non-repairable" zone. I would have to buy a new tire. Went to Discount Tires less than 2 miles away and was told tire could easily be repaired and I could get life time warranty for all tires for any future repair/balance issue for free with one time $50 warranty fee which comes free if I bought the tires here in the first place. NEVER should have bought tires at Pepboys and won't in the future. read more

I had a positive experience today. I brought my work vehicle in for standard oil change. Heather was very friendly and helpful, and maintained a smile despite the busy service department (phone calls and customers waiting). And she got my vehicle back in the shop quickly, and turned around so I could be back on the road. Outstanding! read more

We called to schedule an oil change appointment and was told just bring it in. Dropped it off at 3pm and was told the car would be ready by 6. 6 came and never got a call or anything. I called multiple times and never got anybody. Drove up to the store and it was closed. Very disappointing. read more

Came in with a front blinker that needed to be replaced. They quoted me $150+, I don't remember the exact price but I'm not that naive. They said because of my make and model (2006 Sebring) it would be a lot of labor to remove the bumper to even access the bulb. BULLCUSS. Went to DuPont Auto on Wade Hampton and they did it for $10 in less than 10 minutes. I will not be returning for anything, ever. Suck my light bulbs, pep boys! read more

I needed my oil changed before a trip and I had used pep boys previously in a different city. I saw that there was availability that day for 6 PM on their online system so I signed up. However, when I got there for my "appointment," they did not have me in the system. Apparently there were issues with the online system and I was supposed to call? They couldn't get me in til right before they closed so I made an appointment for the next day. The next day after waiting about 1.5 hrs for my oil change, they said "you're good to go, no charge because of the inconvenience yesterday." SO although I was initially frustrated, they made up for it! Good customer service! But, I would call for an appointment... Regardless, Darius was kind and courteous even though I was frustrated by things beyond his control (the online system). read more

Twice in the last 6 months I have gone into this location, gathered my purchases, and then been unable to find someone to check me out, so ended up leaving my items on the counter and walked out. I should have known better the first time...and I should have expected no better the second time...but I guess I expect some minimal level of service at any retail store. I was sorely mistaken. There are at least 3 other auto parts stores within one mile of this shop. Do yourself a favor and go to ANY of the other choices. Harsh review? Yes. Provide terrible service once, shame on you. Provide equally terrible service a second time? Shame on me if I were to give you a 3rd try...which I won't. read more

**AVOID LIKE THE PLAGUE** **DO NOT GO TO THIS STORE UNLESS IT MEANS CERTAIN DEATH!** **AVOID LIKE THE PLAGUE** **DO NOT GO TO THIS STORE UNLESS IT MEANS CERTAIN DEATH!** On 04/21/16 I was traveling from Charlotte NC to Atlanta GA and my TrailBlazer stopped on the side of the freeway and wouldn't restart. While waiting for the tow truck to come (approx 1.5 hrs) my car battery died due to the hazards being on and charging my phone. I had AAA tow me to Pep Boys at 2418 Laurens Rd in Greenville SC. Upon arrival, I explained the situation to the service writer and informed him that the battery was only discharged due to the long wait with the hazard lights on, but that it wasn't related to the problem. He said: "Ok, my guy will check it and we'll know something within the hour." He came back to tell me I needed a new battery. I again reiterated the fact that the problem wasn't battery related...but he insisted, so I authorized a replacement battery. He NEVER discussed battery pricing, warranty info or any features and benefits for the battery...just installed whatever battery he liked. A few minutes later, the service writer came back to say: "Welp, the battery didn't fix it, so he's going to check a few more things." At this point, I knew things were going south (No pun intended) so I left the waiting room to go watch the "technician" work on my car. He literally LOOKED at my fuse box...as in, with his eyeballs only and said: "You need a fuel pump." No tools, no multi-meter, no volt meter nothing but his eyeballs!! The problem with this is that the fuel pump is located inside the gas tank! I asked: "How do you know?" To which he replied: "There's no fuel pressure at the fuel rail." I said: "I just had a fuel pump module installed in February, not even 3,000 miles ago." He says: "You must've got a bad one or something because this one isn't working. If you want us to fix it, it'll be roughly $1100.00" I said: "OK fine, let me make a few calls and I'll give you my answer. I proceeded to contact the repair facility who installed my fuel pump to ask about warranty. After looking me up in their system, they verified I was still covered under warranty for parts and labor. I told the Pep Boys employee to leave my vehicle as is and that AAA would tow it home for me. He then asked if I wanted to keep the new battery "since the other one was 'old' anyway." I said: "No, go ahead and put the old one back in." I had to rent a car to finish my trip which cost me $287.14 I had to pay Pep Boys $99.52 for a diagnosis and I lost HOURS of driving time dealing with this. When I returned home from my trip, I had the TrailBlazer taken back to the facility where the fuel pump was installed at 7:30 AM. They didn't open until 9AM. They called back at around 945-10AM to tell me that the car was fixed. The only problem was the fuel pump relay. It was a $17 part. It took less than a minute to install. That's NOT an exaggeration, it literally takes LESS than a minute to install. I called Pep Boys to ask for a refund on my "diagnosis" and was told the manager would call me back. He/she never did. I called 1-800-PEPBOYS and was PROMISED a return call within 24-48 hrs from Ken Brown who they identified as the area manager. That NEVER happened. I called 1-800-PEPBOYS AGAIN, and was told by a heavily accented person whom I could BARELY understand, that there were "no supervisors in the entire building." STILL nobody's called. I'm guessing nobody cares. I can't see me ever stepping a foot into another Pep Boys as long as I live. Sorry for the long post, there's even more to the story...but this is the condensed version. **AVOID LIKE THE PLAGUE** **DO NOT GO TO THIS STORE UNLESS IT MEANS CERTAIN DEATH!** read more

I had a screw in my tire today and needed to have it plugged. I called the store and Dillon (who was extremely helpful) told me immediately what the price would be, and let me know they could get me in today as well. When I arrived, he came out to check my car to make sure it was something they could repair versus replace. They wrapped the repair up quickly and I was on my way. Great service - thank you! read more

While staying in Greenville for a family celebration my alternator decided this was a good place as any to die at 6pm. Lucky for me I was near pep boys. When I arrived they were hammered with tons of work in the auto shop and trying to get everyone there cars before closing, it was 90 degrees and we were all melting, yet they still took time out to help me, and went way out of there way to get me back on the road. Steve in the service department at the end of a long shift located the part I needed and ordered the part. He was apologetic that it would not be there until the next morning. I left the car overnight and got a call the next day around 2pm that is was finished. Knowing I was from out of town and did not have my rewards coupons (maybe next time I'll travel with them) to help me on the cost, they found one for me and applied it to my bill. Thank you for your hard work! I read a few of the other reviews, maybe I got them on a good day, either way, i'm thankful for the Southern Hospitality. read more

Heather does a great job! I have a fleet company car and she took care of me in communication with them. ( element ) the store is a little ran downZ nice to see some renovations. I hope the renovation includes a new waiting area. Would love to work on laptop at desk while waiting. Make it look like Gastonia, NC store. read more

Driving back home from Georgia our truck decided to give us some trouble. Being a Sunday, everything was closed. We pulled into the local Greenville Pep Boys and my husband went inside and spoke with the Service Advisor, Joseph who went above and beyond to diagnose our issue. Joseph himself fixed our truck, ran to another location to get a part we needed and got us on the road as quickly and safely as possible. Joseph saved us a lot of unnecessary money and a rental car with several trips back and forth. With my wife, son and dog in car I can't say thank you enough. True customer service like that is hard to find today and Joseph was definitely a shining star for us today. read more

I went to the store for a 120-point inspection on a vehicle I planned to buy. I explained to the staff member why I was there and mentioned that I noticed some issues during my test drive. He said he would look into it, and after 20 minutes, the manager informed me that my car was ready. When I asked about the inspection and the issues I raised earlier, Mr. Virgilio rudely informed me that I would need to pay an additional $99 for them to test drive and examine the car's performance. My concern is that if the issues I mentioned were not covered by the 120-point inspection, he should have informed me before conducting the inspection. He only told me after the inspection and became angry when I asked him about it. He forced me to pay for a service that did not address my concerns, even though I raised them before the inspection. Manager behavior was indecent, and I suggest PEP Boys consider recommending him for behavioral therapy. He failed to listen to my concerns and said they didn't need customers who questioned their service. Successful businesses are built on customer feedback, and managers should try to resolve customer concerns or offer solutions. Mr. Virgilio's behavior was unacceptable for a manager, and he even stated that his name was on the bill, implying that he could do whatever he wanted. This experience was very unpleasant, and I plan to challenge it in court with evidence since they charged me incorrectly for a service they did not provide. I believe PEP Boys should place the right person in the right position; otherwise, it could damage the company's reputation. read more

Called to see if they could inspect a vehicle that i wanted to buy. They said bring it over tomorrow. I did & arrived and at first they said they didn't do car Inspections & then that they didn't have time. Don't waste your time coming here, very poor customer service, lost my business forever. read more

Not only took 1 but 2 cars in for the oil to be changed and tires rotated. The first car has 90000 miles on it and tires that are less then 4 months old. Just drove back from Florida and wanted to get the oil changed. Well I called two hours after dropping off the first car and it wasn't even ready. They said it needed new tires and an alignment and all this other stuff that was a bunch of crap. Told them no thank you just change the oil and rotate the tires like we asked. And hour later that car was ready so we left the 2nd car expecting the same thing about finding problems. No phone call that anything was wrong but once we got home and looked at the car they didn't even rotate the tires on it. Really??? It makes me wonder if they even changed the oil. We will never go back and I will never tell anyonr to go here. So disappointed!!!! read more

This location is TERRIBLE. Everyone is dead in there. I was about to jump behind the counter and answer the phone. Start taking orders myself just for fun. Are they deaf? read more

Garbage. If I could put zero stars best believe I would. Unprofessional. Does not contact you. I made an appointment but for what? I was quoted 30-45 minutes for my car to be DONE. I had to wait 2.5h for my car NOT even to be taken to the back. Literally the worst. Save your money. Go to Jiffy Lube up the street. read more

At a time of need. Heather and Mechanic Dillon came thru. Whenever I'm in need of vehicle maintenance or repair. I need only a few things. Professionalism, Service, Honesty, Communication and Value. I was able to check all these boxes. Well done. I did travel further than I wanted to just for them to do the job. It was worth it. They completely replaced the rear end of my TransAm. Then didn't try to nickle and dime me for more. Much appreciated. Just being honest of what my needs were added to the experience. Now I choose to have them as my auto experts. read more