Be aware prior to getting your tire fixed/changed - we felt cheated and customer service was not at its best. We brought our rental car in to get the tire fixed at 2pm on Thursday afternoon. He did not get to checking the tire until Friday morning (did not even call to let us know this... we had to call). After seeing that he could not fix it, he put a semi brand new tire on our car (or so we were told). He told us his credit card machine was not working so we were nice enough to go get cash from the ATM nearby. Up to this point, we had decent service from Rick.
Fast forward less than 24 hours... the "new" tire was already flat as we were heading out of town. We called Rick and he said he would make things right, but he had no cash to give us that day (we decided to switch rental cars instead of getting another bad tire from him). We let him know we were going out of town, so my parents could pick up the money the following week. Fast forward the following week... once again, he had no cash in his office, so he asked my parents to come later in the week. When my parents showed up, he said he could not refund the money unless we gave him back the tire. This was never stated over the phone since he had our old tire.
Even with understanding that we were probably not getting our money back at that point, both Rick and his assistant at the front desk were rude (Rick just walked away). Moral of the story, if you need a new tire or need to get your tire fixed, go elsewhere. read more
