I had a rental car from enterprise that said it was due for an oil change. Upon calling enterprise they shared that they had a contract with pep boys. I called this location and expressed to them that I would like to bring my rental in for an oil change. The employee shared that they would need an approval from enterprise but it should take about 40-45 minutes to complete the service. I arrived around 1:15PM where I was again quoted a 45 minute timeline. The vehicle was not taken back until 2:45PM and once taken back it took about 1 hour to fix leaving me in the body shop until 3:50PM. Based on previous experiences from other body shops, a process of an oil change should not take 2.5 hours. I was concerned with their quality of work as they had taken so long to complete the car. While I did not pay anything for this service, I do not believe their customer service was what I expected it to be. -1 star for wait time -1 star for customer service -1 star for quality of service -1 star for messy waiting area read more

Pep Boys - Waiting area - Tires Near Me - Ontario, California

I had an appointment for 4:30pm for an installation of two tires. I arrived at 4pm hoping I could get in and out. My car was not even started until 6:55pm. And there was nobody else there. Maybe one or two people the whole time I was there. They installed them 45 minutes after closing by just replacing my back tires. My car is a forward drive they should have moved them up to the front but nah they just replaced them. Honestly I will never go back there and I now have to take my car to Amaricas tire to complete the job they should have done yesterday. Worst place ever! read more

We arrived around 8:15am for our 8:30am appointment for a simple tire rotation. They came out right away and checked our vehicle then told us 45 minutes. Perfect timing, so we went inside and waited. At 9:15am, my husband went to check on the status of the car and they hadn't even taken the car into the bay! We were sitting for 45 minutes like they quoted without the car even being taken in. We got no update by any worker there stating they were running behind or anything. We will never go to Pep Boys again. They obviously don't care about your time. If they would've told us it would be longer than 45, we could've decided if we could wait that long or not but they decided for us that we will wait as long as needed and that's not right. Poor, poor service and definitely lost a customer. Better to go to small tire shops in Ontario instead. Boo on Pep Boys. read more

Please, whatever you do, do not go to the Pep Boys located at 2415 S Vineyard Ave in Ontario, CA. My wife previously took her car there because of a flat tire; the salesperson claimed the tire couldn't be repaired and insisted she buy a new one, charging nearly $400 for just that single tire. The problem is, that recently purchased tire went flat again today. We went to the shop to explain the situation and pointed out that the tire was only a month old. However, after looking at the receipt, a salesperson named Jorge insisted that an appointment was required for repairs. even no though the shop wasn't busy at all and there wasn't a single customer around. It left me wondering: did they want me to leave the car overnight before they'd fix it? Or were they giving me a hard time because I'm not American? Jorge's attitude was terrible. Other tire shop took only 10 minutes to completed the work. Appointment for a tire repair; that means without one--even for a quick 10-minute job or an emergency--we're stuck waiting a day or two. No wonder business are not like others places and a lot of unreasonable charges too. Price way to much than others shop. I strongly advise against going to this shop for any service. read more

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Worst service ever. Don't expect your car right away. I was told a "couple hours" drove by past two hoots and my car was still in the same spot. It wasn't ready until near closing time. They tried to lie saying they had been calling me. Not true. I don't even know if the service was even done. Very unhappy and I will not be going again. read more

Honestly will never go back to this PEP BOYS. Went for an oil change and the tech Jesse put too much oil. The next day my emergency light popped up on my car. I had to go back on a Sunday. While waiting in line I heard a customer talking to the tech telling him he wanted his service done but if the guy that always helps him was not there then he would wait because the guy doesn't charge him for labor. The tech looked up the past records and said yeah it looks like your not charged for service let me call him and see what going on. Very untrustworthy business going on at this location when some people are charged very high for brake replacement as I was quoted but others get free labor! Another customer was upset they had been waiting for 2 hours. Honestly done with pep boys as now my coolant is empty in less than a month when I was not notified during my oil change that the levels were low. read more

I'm re-submitting my review because last time I left a negative review I was just frustrated, but I would like to say I do honestly recommend Pep Boys in Ontario, especially specifically because of Oscar and George. Both of them have been very honest, professional and helpful in their assessments on what our vehicles need. They are both very friendly professional and honest when we need them and their services, I highly recommend if you go to Pep Boys in Ontario, you speak to Oscar or George they both will take good care of you. They're great professional honest, friendly people and their mechanics do great work and diagnostics are on key spot on with what your vehicles needs read more

Exactly what you read about this place and why they such low reviews. This place has been giving me the run around for a while. They were so nice initially but when I told them never mind all of a sudden they can't help. I wouldn't support this business. read more

This is my second time taking in our car for service. The first was for our tires as all 4 needed replacing and then just recently we had to change the rear break pads. It was easy to get to someone via the phone and they were able to give an estimate as well. I spoke to Ignacio and he was very professional and honest. The value for the quality work here is great! They were quick to check us in on the day of our appointment and during the whole process, they gave us updates and even when there's some other issue that they found, they quickly communicated to us and we were able to get everything done in half a day. We dropped off our car at 9 am and by noon it was ready for pick up. I'd definitely come back again if any one of our cars needs other services. read more

The level of incompetence at this location is mind blowing. I made an appointment to have the check engine light investigated on my car and was told to come in as early in the morning as possible. So I make an appointment for 8:30 and bring my car in. The person at the desk, who I later find out is the assistant manager, has no idea what they are doing. I told them on the phone that I would like to do an oil change at the same time and was wondering about the reusable air filter that they previously installed. George said they don't recommend them because they can damage your engine. Well that's great because they are the ones that installed it last time. He said they don't do that and I said you need to look up the work order then. He looked it up and clearly saw that I was correct and then my question was blown off. I'm told that they will contact me in two hours to let me know what the engine codes are and how much it will be to fix them so I pay $15 for a Lyft and head home. 11 o'clock rolls by and nothing. 12 o'clock rolls by and nothing. At 12:30 I called and I'm told that Oscar is at lunch and he will call me back. I get a call back at 1:40 (not by Oscar) telling me that the only tech that can apparently pull the codes on my car called in sick that day at noon. Why am I just hearing about it at 1:40? Why was I told to come in at 9 o'clock then if they got there at noon? So I said "Great I had to pay for a Lyft to take me home from this location and now I'm going to have to pay for another Lyft to bring me back just to pick up a car that had zero work done. Once I arrive, Oscar is on the phone so I wait for him. When he hangs up, I ask for the manager. He says he's the manager. I ask in disbelief, "YOU are the manager?" He says he's the assistant manager. I say "I need to talk to the actual manager because you have no idea what you are doing." He says he's not there. I say I need his phone number. He says he can't give it out. I say "OK, I need the number of your district manager" then he says he can't give itout. I asked for the phone number of his regional manager. He says he can't give it out. So now I am down $30 for the 2 Lyfts, an hour out of my workday gone, and zero work done on my car AND zero F's given about wasting my time. I've now contacted corporate and I'm waiting for their reply. Whatever you do, do not come to this location they have no idea what they are doing and have zero interest in actually helping you. I'd give zero if it was an option. read more

Horrible customer service, poor knowledge , couldn't even complete and oil change on my car without screwing it up, then charged me full price for another oil change after they left my car leaking with a damaged oil drain plug. This place gas always had bad service I just happen to be in the area. Only stop here if you have absolutely no other options read more

Im in the area for work once every few weeks and I needed to get my brakes checked. They were accommodating, professional and got the work done in a timely manner. Shoutout to Oscar for his excellent customer service and for making my service as affordable as possible. Thank you!!! read more

My vehicle came in worse than I brought it in. Quote was extremely high and a rip off

I ran over a nail and my tire pressure light went on. My tire was in good condition with about 20k miles left. But I knew I needed a new tire, which meant 4 brand new tires. Luckily Pep Boys serviced me the next day. Made an appointment Thursday night and they served me on Friday. I made an appointment for 4 new tires installation and an alignment. On top of that, they called me the morning of, to confirm my appointment which was cool. Honestly they have competitive prices when it comes to new tires, service and alignment. The full package is a good deal. I shopped around and did my research, but found the best deal here. Juan was really nice and helpful. Overall service was a solid 10/10! I'll bring my other cars here when they need a rotation or new tires. Thank you Pep Boyz! I love my new tires. Time to shred the streets...teehee 3...2...1....sendddddd it! read more

Pep Boys - New tires - Tires Near Me - Ontario, California

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I came to get my battery checked and they told me my battery was bad and needed to be replaced immediately. They then told me it was $300 so I decided to wait to do price checking on my own. I later went to Autozone to charge my battery for free and they told me my battery was at 100%, the issue was corrosion so it just needed to be cleaned. I should also mention that Autozone checked my battery in front of me, while at Pep Boys I wasn't given any detailed information on the state of my battery, just that it was "bad." I used to come to Pep Boys often for all my oil changes and regular maintenance, but if they are willing to attempt to scam me, then I won't be coming in any longer. read more

Don't waste your time. Went in and waited around for some help but no one was inside. No one for 10 mins is wild

Absolutely terrible service would give zero stars if I could! Made an appointment for a simple oil change, was quoted a two hour wait which is already too long for just an oil change. after waiting two hours, they had not even started on my truck. Just took my keys and left rather spend my money at Jiffy Lube. What is the point of making an appointment? read more

Oscar and his team are fantastic. Valvoline broke 2 screws and 3 lug nuts off my wheels, three of which were on the same tire so I couldn't safely drive anywhere after. They got me in right away and safely fixed my wheels so I could get home. Thank you! read more

Doesn't know how to assist customer to check out customer's purchase using their own computer system. Waste my time going in that place. It took one hour and a half and did not figure out anything. I'm only buying a freaking car battery. FYI, they don't give anymore free battery warranty. You have to buy the car battery for $22 plus tax. Another rip off. Get your employee proper training on how to use your computer system for payment processing. Very frustrated and upset when go home and end up not buying anything due to frustration. Gather your pieces together. read more

First off I made an appointment online to bring my car in at 12pm on a Saturday. I brought my car in for a brake inspection because I was sure I needed new ones. I waited an hour which is reasonable and was told both my front and rear brakes still had life left. I appreciated the honesty! While I had my car here I paid $10 for a tire rotation. I'm definitely bringing my car back. read more

Tried to get rotors resurfaced there on July 4th. Waited 10 minutes for someone to help me and another customer in the empty lobby. Once an authorized Pep Boys service employee finally showed up, he told me Pep Boys couldn't do it because it was metal on metal--a very odd statement because usually that is the main reason why it needs to be resurfaced. I ended up going to Mountain View Tires who gladly did the job without any complaint. Pep Boys WAS a great American Brand. Sadly, it no longer is. This kind of service is the reason it will end up being a memory. read more

Worst service ever. We had a simple trailer tire to switch. It takes 5 minutes. No other customers were there we asked every 20 min when they'd start, after AN HOUR & A HALF we just left and went across the street and it was done in 5 minutes for the same price. Do not go here. read more

Dropped off my car to get my tire fixed bc I had leak d/t a nail. 5 hours later they told me they couldn't patch it because it was too close to the edge/side wall and that I they would need replace the tire but that "I might as well replace all 4 tires because I'd get a better deal". I had snapped this pic of the damaged tire before bringing it in and I knew it was NOT close to the edge/side wall like I was told. I said I wasn't interested and to just put on my spare on instead. BE CAREFUL bc they will try to sell you services that you don't need. I picked up my car and took it to a tire shop close by and it was fixed within 20 minutes for $15. read more

Pep Boys - The nail was NOT on the edge/side wall of the tire like they said. - Tires Near Me - Ontario, California

3rd person in line and told 45 min for oil change, tire rotation and just check brakes for wear. Came back 3 hours later to iil change not even started and the lie "the tech is recommending brakes and new rotors"!! Why not turn them I asked well because "I sent random bullsh*t pep boys technical words here" Sigh My vehicle has 20,000 miles and I need new rotors? I'll wait so the guy at front said "well do you want to wait to rotate tires cause we don't have them off yet" Them I got out to watch oil change andy tires are off!! After oil change I watched the employee of the year bring my 2023 vehicle down to ground with rear tires still off and quickly bring it back up to put rear tires on. They didnt reset my change oil reminder Other than all of this the guy up front lying to me about the rotors was friendly read more

Update; I had a new battery installed at Pep Boys and they created a nightmare for me. Apparently, they didn't tighten it and it left me stranded twice. Once in the middle of a busy street. Of course I didn't think it was because of my battery because I had just installed a brand new one! Little did I know that these guys didn't tighten it! The fireman that moved my car out of the middle of the intersection did! Since it wasn't tightened and my car is new it kept throwing off the electrical system and new codes kept appearing each day. A serious nightmare. I had to get it towed to the dealer. Paid for that. Plus $165 diagnostic fee. This is a cautionary tale. Don't assume the people who work at Pep boys are mechanics. This new battery caused me stress, time and money. I would never return there. Ever. read more

Pep Boys - My car getting towed to the dealer after it already stalled twice on the road. No fun. - Tires Near Me - Ontario, California

I always come to this Pep Boys after having a poor experience at the one on Central in Chino. They are sooo friendly and a pleasure to talk to here and always make time to try and squeeze me in no matter what. I've had nails patched, gotten new tires, all my oil changes and today I called in on my way home from work asking if they could get me in to check and potentially replace my battery. My car was struggling to start and I prayed it'd just be battery and not the starter or something bigger. They made time to check it right away and get the new battery going! Oscar is always there to help and is such a pleasure to chat with and always takes amazing care of me as if I were a friend. That's hard to come by these days when everyone treats each other like a number. Thank you for making dealing with car troubles less of a stress! read more

I cannot believe how terrible the service is here. I scheduled an oil change the night before, for 10am this morning, dropped.off my car on time, and then followed the tracker pep boys send out online for service. The original pickup time was for 12:30pm, already that's a long time to wait for an oil change, so I checked in again at noon and my car hadn't even been started on. I called, and got a brush off from the person on the phone saying they don't know how long any one car's service is going to take... So WHY is there an online tracker? And if you were busy, why was nothing communicated to me? Now the service completion time says 1:30, I called back and the attendant hung up on me. Rude, slow service, and no communication. Nobody should go here. read more

Pep Boys - Tires Near Me - Ontario, California

First off, I booked an appointment same day online and a few mins later, I get a call saying that they are full in the shop but can set me up with an appointment another day. Fine, I schedule for the following Thursday. I arrive to my appointment and there's two people in line while the front desk guy was on the phone with a customer and thought it was a great time to have us wait while he checks for a list of items in the "back of the store." 10 mins later he returns to tell him they have the items and hangs up. He wraps up with the current customer and just stands there. The lady in front of me was chatting with another employee and so I went up and told him politely I just needed to drop off my keys as it was 25 mins past my appointment time. He rudely brushed me off and said he needs to wait to help the lady who was in front of me, who was in no rush and just having a casual conversation with another employee... Whatever, I wait another 10 mins for them to finish their convo and him to ring her up so he can finally assist me. I finally give him the keys and he tells me he will call me soon after doing brake check to see what's going on. I wait for an hour and 45 mins nearby at a restaurant and they finally call...to tel me he LOST my paperwork and doesn't remember what I needed to have done. He also tells me the technician is at lunch and hasn't looked at my car but will in 10 mins. Since I was close by, I came by a few mins later and my car had not moved from where I left it now two hours prior. I go inside and wait another few mins while he is slowly inspecting another car and doesn't even bother to come in and check on me until he's finished (another few mins.) I politely just ask for my keys to my car so I can take my business elsewhere. I've never felt so disrespected and like my time and business was not valued in the slightest. Mind you, there were plenty of empty spaces in the shop and the parking lot was nearly empty. They obviously don't care at all about customer service and both customers in front of me complained about coming in for one thing, and being up charged for another. For example, the lady in front of me wanted an oil change but was told her brakes needed to be replaced. Don't take your car here!! read more

Pep Boys - Tires Near Me - Ontario, California

I have been to this location twice and the level of service was unsatisfactory both visits. My first visit was for a slow leak from the rear left tire. They broke the hub cap but did not apologize or even mention it when I picked up the vehicle. Today, another tire repair message, left rear tire... The service writer, Oscar, explained that they found a nail close to the side wall of the tire, which was unrepairable. So, they put a new tire on the left front? I drove about 15 miles and the low tire message was on again. The tire I asked to be checked, repaired, or replaced was flat! I drove the vehicle in and the tire was not flat. Now, need a tow. Sold me a tire and neglected the tire I took the vehicle in to be checked. read more

Great service again! 2nd time I've been to this shop and each time Oscar has taken care of me. I came late in the day needing tires put on. They stayed late, with a good attitude, to get my tires put on. Will always get my work done here as long as Oscar is. Thanks again! read more

Not recommended for tire service except you know for sure your tire just has a nail in it and it's just simply a plug and patch. Took my car here recently for low tire pressure (lost ~10 PSI overnight) and they called me and told me I had a run flat. I know NOTHING about cars and tires so he told me they don't carry the parts and they would come in the next day and price would be $400 for the tire and $60 for service. I did a quick Dr. Google search and found out run flats are complicated fixes. Decided against it and thought, why not go to Costco Tire Service. Told them what I was told at Pep Boys and was told they would try and repair it. $14 patch and fix with a 2 hour wait, totally worth over Pep Boys... Not sure what Pep Boys was trying to do with me, but pretty sketch if you have to ask me. Just fyi, I only had 10k miles on my tires and they are $400 tires; I dont do any crazy racing or driving in rough terrain either. read more

I brought my rental to Pep Boys to change a tire. By the way, I had no idea that Pep Boys and American Tires have a contract to repair tires at no cost to the customer. Please speak with your local branch for details. I spoke with a rep and he informed me that authorization is sent electronically and needed to be approved electronically. Understood and he mentioned that although it's a wait for the customer, he is at the shop until 7pm. These are moments you have to read the room and determine if certain comments are appropriate. I called the enterprise branch and submitted an internal email regarding the authorization. I don't think it's reasonable to sit and wait for a response, especially if it's been more than an hour for a minor repair because a store rep's shift doesn't end until 7pm. I have been at dealerships for repairs and observed them make phone calls to the necessary departments to help get the work done in a timely manner. read more

Worst customer service ever. Went today to get my car's battery checked, tire rotation and alignment and the receptionist George told me it's gonna take 2 hours so I went to the gym and I came back after 4 hours and they still haven't worked on my car and when I told them I need my car back because I have to go to work they went and only checked the battery and then George came back and said we checked the battery and did the tire rotation but you will have to come in another day to do the alignment and I said that's fine let me get my car, so they charged me for the battery inspection and the tire rotation so went I went to the car I found out that they haven't even done the rotation so I went back and told them he simple replied "we are backed up" really? Is that a reason for charging someone a service you haven't even done? The people in this shop are deceitful and unprofessional and will never go there again read more

So thankful for this location!!! We got a flat tire and they were will to take us in! We were about an hour away from home. So grateful for this location. read more

Came in yesterday after calling and being told to come on down and they would take care of replacing a stud and lug nut that was damaged the last time I came in for a tire rotation. I found out it was damaged when my tire shopped tried taking off my tire and noticed it was damaged and notified me immediately that whoever previously worked on my car damaged the stud. I just did a service at pep-boys that included a tire rotation so that's why I called them right then and there and I head on over because they close at 7 and they told me come on down we can fix it right now.I get there at 520pm which was 10 minutes after I called and they say they can't do it cause they don't have time but to come in the following day on an appointment and they will handle it. Let it be noted that I came in I spoke to the manger who already had said to not worry they would take care of the problem since he didn't want to go back and forth with who damaged it. Day two, I come in to my scheduled appointment and after waiting an hour the service guy calls me to says that he called the manger, Oscar and that he said they could fix it but will have to charge me over $400 to fix if I didn't want to pay I could take my keys and leave since I got my tires rotated elsewhere, which I did not. I explained to him that yesterday he told me come in today and not to worry about it he would take care of it and now he's not here and saying something different after having me wait an hour. It's ridiculous that he would make an appointment for me on his day off to have one of his employees tell me something differently than yesterday and not take responsibility. I will never bring my vehicle to pep-boys ever again! I felt very unvalued and customer satisfaction was definitely not a factor here. Let it also be known I went to a brake alignment shop right after and they fixed this $400 job for less than $100. read more

Best customer service when other shops didn't want to help because they where closed this location helped me out my tire popped and had no other way to get home and they helped me out right before closing appreciate the help from this crew thank you Juan Oscar & Pablo for getting me back on the road appreciate you guys read more

I am so happy I stopped in this Pep Boys store. I didn't have an appointment and although they were clearly getting ready to close, Oscar and his team graciously helped me with a nail in my tire. I was so relieved that they took care of me and my daughter. read more

Fantastic service and great mechanics! Xzavier is just the best! He's incredibly kind and always goes the extra mile for you and your car. If you mention that you need something done quickly, he'll make it a priority! Amazing service from everyone, I really enjoy it here! Highly recommend visiting this location for all your car care needs. read more

This place is WORTHLESS! Don't know why i decided to give them a try again. Made an "appointment " as the guy on the phone suggested, to guarantee I get the car done, and when i checked in, the guy says, "I'm sorry, we're backed up." I told him, uh, that's why I made an "appointment " so that you guys would be ready for my car. He blamed it on the internetand corporate. What a F'ing joke this place has ALWAYS been! read more

If you want to get ripped off this is the place to go. My ac was not as cold as could be. I went in for an air conditioning recharge. The technician removed all the freon.. he told me that's what he needed to do.. ridiculous. Proceed to tell me it pin popped out of the air compressor..and it need a whole now compressor. I accused manager trying to rip me off.. he said he wasn't going to charge me anything.... (Just left me with no Freon at all.). I took it to a backyard mechanic ..he charged my system. .no pin popping BS. he charged my system and it works great. Total rip off jerks thought I was born yesterday. 3D read more