One of the worst business I have ever seen. My car had a flat tire in the parking lot across from them. I had plenty of money to tow it to them and have the tire replaced. The rude lady at the desk refused to even attempt to help me after I told her the problem. read more

Rear back brake pads replacement. I really wanted to like this place. They're open on Sunday for crying out loud. How great. Sure, but not when they hold your car hostage. I've been watching my car sit in the bay, completed, for over 25 minutes. The technician took off after changing the brake pads at 10:02. I feel sick. I made my appointment at 8am and was the first one here. I'm pretty sure he's in the back smoking a cigarette. Don't come here. They're going to steal your time which makes me feel they can't be trusted. read more

Pep Boys - My car being held hostage. - Tires Near Me - Panama City Beach, Florida

The rudest people ever. Do not go here! The woman on the phone is so condescending and RUDE! The men inside are also RUDE! These employees need to take training classes on how to treat customers with kindness. I don't recommend this place at all. read more

I had an appointment for AC review on Saturday 1:00pm. When I arrived the customer service person told me that they were full and they do not have any more appointments available for the day. He suggested me to come first thing in the morning on Sunday. I arrived on Sunday at 8:00 am, and the customer service person told me that AC certified technician was on vacation. She suggested to come on Tuesday. Disrespectful and unprofessional. read more

Brought my running truck to Pep Boys on 05/01/2025 to have my fan clutch and drive belt replaced. I also had then diagnose a possible transmission issue due to hard shifting, but instead, I was slapped with a $7000 estimate because they claim my engine is bad. I have been driving this truck with no issues other than the fan clutch and belt were no good, but to be told something like this was a complete shock to say the least. read more

Insane over price over charged my poor elderly mom so bad ! I feel so hurt they charged for things that she said no to and all wanted was breaks to be fixed ! Make sure you have someone always speak for your elderly parents too it is sad they take advantage of them read more

Called for an oil change and was told to bring the car right over. I brought the car over right away and I waited over 2 hours! I finally left without getting assistance. Would never bring my car back there. There's NO customer service. read more

We're from out of town and went through a car wash with 4 tire pressure monitoring lug nuts on our tires, forgot to remove them before entering car wash. Unfortunately 1 of them broke off and we had a completely flat tire. We put the spare on and limped to Pep Boys who immediately got to work and replaced the broken valve with a new one, inflated the tire back up and wouldn't take anything for it, we even offered a tip for a beer or lunch but he wouldn't take it. Thank you SO MUCH for the good deed, we'll be sure to pass it on! read more

Another great visit to fix my stupid mistake. Wes and his team flushed my rental car brakes. I dropped it off at 8:15 and picked up at 10am. Wes charged me what he quoted me on the phone. Our brakes are great again! For future reference don't be distracted and pay attention to where you put you windshield washer fluid. #dumbmove by me. read more

My boyfriend took his BMW in early one morning last week because it was pulling to the right and the steering was loose. He had just had the wheels aligned the week before at a Pep Boys in Gainesville. He did not have an appointment and had to wait because there were 5 other cars ahead of him. When he was seen, the technician was polite and thorough. He asked for the documentation which was not provided from the Pep Boys in Gainesville in his opinion they had not aligned the wheels , that the rear wheels ha not been touched. The technician aligned the wheels providing documentation of the alignment, they honored the warranty and the car is driving great! read more

Honestly worst car service experience I've ever had Extremely rude and condescending person behind the counter. Wouldnt even let me speak without talking over me and mansplaining everything like I'm an idiot. I made an appt online and went straight from work to come for an oil change. I was ignored upon walking in until he finally asked me what I needed. I said I made an appointment, before I could even say what for he launched into this whole thing about how that since it is after five pm they most likely won't have the parts for my car. Again, I came in for an oil change, had he let me speak he would've known that. Finally he pulls my appointment up and tells me I needed synthetic, again I am aware. I know my car. He asks for my keys, I asked if they needed me to pull my car up and he said if it was in a parking spot he would find it, like I'm the dumbest person in the world. Made me feel like such a burden to him and so small. So incredibly rude. Finally I get a notification my car is finished, yay. I go up to pay and he tells me it's about 80 dollars, I show him the coupon I was offered when I made the appt. He refused to scan and said the discount is already there? And that it's normally 100 dollars for my car to recieve an oil change. The most I've ever paid for my 2019 Toyota is 80 dollars and thats at a way faster and pricier area. At this point I was so sick of listening I just paid to get the hell out of there. All while he was again mansplaining to me about the synthetic oil and how much longer I can drive on it and that it's a good deal. Again I know what synthetic oil is and what my car needs and all the things you would need to know about a synthetic oil change. Oh and to top it all off my fluids weren't topped off at all. Never ever ever go here especially if you are a woman. Horrible service. read more

Took my vehicle here and they did a low pressure test and came to the conclusion I needed a fuel pump. They said there might be other issues but they wouldn't know until the fuel pump was fixed. I have two relatives who worked for pep boys and told me to pull it out of there ( I guess they knew something about pep boy's employees that I did not) so I did and took it to the dealer and they performed a high pressure test. Pep boys should of knew to do a high pressure test because than they could've figured out what all the issues are without leaving up in the air. I think the people there are just a little inexperienced. read more

Wish I could give this place 0 stars. Took my car in to have a noise checked out, told me I basically needed the whole bottom of my car redone (struts, shocks , motor mount broken, ect. ). Told me it was going to be 7,000 to get all of that fixed . So I took it to my dealership for a second opinion and nothing pep boys told me was wrong with my car, was wrong with my car. There where only 2 things wrong and it was nothing remotely what pep boys told me was wrong with it. Will NEVER be coming back and I suggest the same for anyone else thinking of coming here. And if you come here regularly I would suggest switching mechanics before they literally try and scam you out of 7,000 ! read more

I trust these guys. They do great work and price is responsible. The manager has been there for a few years and has a really great team behind him. I feel that maybe he has too much business, but he always takes the time to answer all my questions and handles all my cars needs. Great job with this location. I wish all locations had this going on. I always drop off and they always get me done and back on the road the same day. It's hard to find a mechanic that you can trust. Well they got my business. read more

Needed an oil change on 2 vehicles so stopped in the day before and arranged to drop off the first of the 2. The second vehicle would be dropped off when picking up the first vehicle. I was assured both vehicles would be done. First car wasn't done till around 3:30. I asked about the appointment for the 2nd car and was told I could drop it off, but it might not get done. Apparently there were call outs and all that jazz. A simple phone call to let me know would have been appreciated. That was the whole point, I needed both cars done that day. Took the 2nd vehicle a couple miles up the road to the express oil change and I was out in 10 minutes...with the vehicle. read more

All bays are empty!! 3 employees standing by register talking. Guy in front of me had paperwork where he had bought his tires from here, he had a nail in his tire. They told him they were to busy, they could repair it tomorrow for $24‍so he left! I had same issue, got the same story! They are sooooooooooooo busy! Last time I'll bother with such a busy place read more

Pep Boys - All bays empty, 2:00 in the afternoon - Tires Near Me - Panama City Beach, Florida

Went into Pep Boys because my front tire became flat but I didn't see a nail or damage. I had to wait for almost 2 hours because I was a walk-in. They removed the tire and did a thorough inspection but they couldn't find a problem. They charged me $32 for their work. My tire was still losing air so I went to Discount Tires. Within 30 minutes they determined it was a bad valve stem, replaced it, balanced my tire. Best of all they did it free of charge. You know who I will be using in the future read more

I've been using this Pep Boys for a number of years now.. Solid team, Solid Work!! Paul, Wesley, Jeff, Omar make it all happen. Thanks, Warren Casey read more

While they were super nice, this is not the first time I've come to Pep Boys and something wrong happens to my car after leaving. At first, I thought it was just a coincidence, and wrote it off as my car just having some problems. My A/C unit wasn't blowing cold air anymore, and this was right after I had an Alignment and new tires put on my car by them. But after getting an oil change, which they gave me the wrong one, and I was charged more money for, my car's battery engine was on, and it wouldn't let me steer my car. Some kind of oil had gotten on my belt, and it slid off, and I was told that it was my car that was the problem. They gave me a card with the Manager's name on it, to give me a free oil change, as an apology, but as soon as I got home, I threw it away, because I do not plan on coming back. No thanks. I'm not saying they don't know how to do their job, or that they're not nice, but the service to my car is not what I needed, and I will not do business here again. read more

If you're in need of a tire and in a timely manner do NOT choose Pep Boys. I needed one tire replaced for my SUV. What typically would take a business day or two at most, has taken 3 business days, and I still do not have my vehicle back. I will never recommend pep boys to anyone. They don't even deserve the one star. read more

So in fairness I need to start by saying I made an appointment at the wrong location. Based on a referral I made an appointment at Pep boys on 23rd in Panama City. I wish I had not gone to the first on Google showed me. When I showed up I was told I didn't have an appointment, which I later found out I didn't but they would treat me like I did. I was there for tires and an oil change. I was told it would be a few hours. I let them know I would be waiting. After over 2 hours I could see they hadn't begun on my vehicle and no one had updated me so I asked if it would be done within the next hour. That's when it went to hell. The person I worked with told me it would be much longer and asked if I could come back at another time. I asked if I had an appointment why would I need to come back after already waiting two hours if they knew they couldn't accommodate me. That's when the rude attitude manager jumped in. He needed to mansplain to me with much attitude that their business was like going to the doctor, you weren't guaranteed a time. I asked him when the last time was that his Dr asked him to come back another day afyer waiting 2 hours when he had an appointment. That's when he told me I could leave. Duh! Like I old give money to an a$$ like that anyway. Later I was called by the very nice Manager at the Pep Boys on 23rd and I learned I had gone to the wrong location. Frankly I was relieved to learn this was the case as I was questioning my friend rave reviews about the correct location. The lesson - Do not go to the Pep Boys at 8113 Front Beach Rd. The manager is a jerk. Do go to the Pep Boys at 712 W 23rd. The manager is very helpful. read more

Our family car had the dreaded check engine light come on at 6pm on a Saturday night. We called Pep Boys as they were the only place still open and they invited us to come in and they would do a diagnostic on it. Even though it was only an hour before closing, Randy, the tech on duty ran out to our car and checked the error code. Once he determined the problem to be with the electrical system he checked the battery and alternator and determined that the battery was bad. We were all set to come back the next day (because Pep Boys is also open on Sunday which is very helpful!), but Randy said he would be able to replace the battery immediately. While we waited, Carrie, the manager, kept us entertained and it was only a matter of 10-15 minutes before we were ready to go again. Everyone at this location is incredibly friendly and willing to go the extra mile for you. I honestly didn't expect much from a chain store such as this, but happily I was wrong and from now on we will be going to this location for all of our maintenance and light repair work. read more

I work next door at the Promenade Mall, I pulled out of our parking lot to go to lunch, rolled down the window it was so hot and heard air escaping from my back tire as I am getting onto Front Beach Road...I pull into Pep Boys (next door) as my tire is literally going flat to the ground. I make it into a parking place, go inside office area, they lady informed me that they have a day and a half wait time...I made it clear I do not want to go ahead of anyone is there anyway I could just get some air to make it to next place...her response was...not for a day and a half. I WILL NEVER GO BACK AGAIN!! By the way had a friend come air my tire up drove it to Bay Town Tires on Hwy 98. within an hour and half had two new tires on the back of my car. This was my first and last time I ever go to Pep Boys on the beach!! Service from front desk was rude and I do understand and respect that you wouldn't put anyone in front of your already clients but seriously no air while in your parking lot for a day and a half...Hope you feel like you did your job that day!! read more

Had some tires I ordered off Amazon mounted on my Jeep. They were going to swap my spare tire out with one of the old ones being removed (spare tire was smaller than my oversized tires) but someone snagged my tires from their throw out pile. The manager replaced my spare tire anyways with a brand new tire on the house! Definitely didn't have to do that but I was very appreciative and would give them my business anytime! read more

I have a couple of vehicles and when I need work done this place is my to go to.....I get an honest estimate, am taken care of in a timely manner, everyone there is respectful and considerate! I wouldn't go any where else. read more

Wife brought her vehicle in here on 12/30/19 to get the right rear tire fixed. Dropped the vehicle off at 2:15PM and was quoted to have the vehicle back before 5PM. As of 5:30PM no phone call. At 6PM they called to tell us the tire couldn't be repaired due to the inside being messed up. The fire has less than 2000 miles on it so i know it wasn't messed up except for the screw that she picked up along the way. Was told the vehicle would be ready to pick up no later than 12PM on 12/31/19. My wife and i arrived at 1:30Pm to find a spare tire was placed on the vehicle, the tire and rim nowhere to be found. After telling the service manager about the issues, he walked away and disappeared for about 15 minutes. He gave no explanation as to where he was going, just left. I was going to drop off my vehicle to have the oil changed as well but with treatment like this, i will be going elsewhere. I have no desire to ever go there again. PepBoys used to stand for quality a long time ago but it seems that they too have gone down hill. In the end, it's all about the dollar bill with them. read more

Pep Boys are awesome! Our car started shaking. We yelped and called this Pep Boys. They were great at the diagnosis and getting the part needed. They even called us a LYFT to the mall round trip on them. Unexpected plan to see a movie and eat at Margaritaville but our car is fixed and we are on the way! Special thx to Carrie and the boys! If we lived anywhere near PCB, we'd certainly use Pep Boys! read more

This store apparently has a sales quota by evidence of how they were close to selling me on the idea that I needed a full brake job. They require that you have your car's brakes "evaluated" then give an estimate from the evaluation. I took my car elsewhere following the $580.00 estimate from PepBoys for what they said the car needed. Frimet to Z auto repair inspected the entire brake system. Pads were fine. Brakes were fine but one of the front rotors had a slight pulse so I had both rotors turned. Total charge $115. AVOID this Pepboys unless you're OK with paying a high price for something that your car doesn't need. What a ripoff. read more

Best car place in general I have ever been. They tell you like it is and are HONEST. They will not work on your car if it doesn't need it. If it does need to be worked on they tell you all options and pros and cons. Steve is very friendly and up front, but everyone here is the same way. I absolutely love coming here. I mean I hate having an issue with my car but its the only "car repair place" I actually enjoy coming to. You are awesome keep up the good work! read more

Great service. I had a flat driving through town. Every other place I stopped said it would take 2 or 3 hours just to get me in. I stopped here and they said leave the tire, go grab a bite to eat and it will be ready when I get back. It was! Maybe 45 minutes total. Replaced the tire and test drove it. Awesome work. I forget the name of the manager lafy, but she was terrific. Thank you. read more

Fantastic service. Jamie got us in same day to fix a flat while we were on vacation and got it fixed in no time! Definitely recommend!

Traveling far from home and we hear a nasty grinding, scraping noise coming from the front of our vehicle. Checking underneath we aren't able to locate any issue. A local resident recommends this establishment. We get there and our car gets into the shop in under 30 minutes and immediately the technician finds a loose vacuum filter cover causing the problem. He tightens it, test drives and finishes the job.. NO CHARGE! As travelers, we were expecting the worst. Outstanding customer service. Very grateful! read more

I called my usual general auto mechanic (Firestone) to make an appointment to have my new, custom European license plate and a grill badge installed on my new, 2015 Mini Cooper. They told me they couldn't/ wouldn't do that service for me, even though I've been a customer for years, so I called Pep Boys because they are right around the corner from my home. Pep Boys immediately said they would do it and gave me an appointment for the next day. When I arrived, they got to my car right away and finished in about 30 minuted (It is a more complicated task than it sounds... The inside of the front grill has to be exposed by removing a panel under the bonnet). The work was perfect, and I thanked them for doing such a nice job. They returned my car keys and told me there would be NO CHARGE! I tried to argue and pay for the labor time, but they wouldn't hear of it. I have bought items from Pep Boys in Panama City and have a customer rewards card, but I haven't spent near the money there that I have at Firestone, so I know FOR SURE where I will take my car the next time I need servicing!!!! Pep Boys understands the value of treating a customer well. read more

Pep Boys - Thanks, Pep Boys! - Tires Near Me - Panama City Beach, Florida

A simple oil change resulted in a broken power steering pump and two busted hoses.. Amounting to about $800.00 in extra charges. They made sure the car was not drive able so the repairs had to be done at the shop. Worst experience ever had at a auto shop. The power steering worked perfect before being brought to the shop. read more

Ordered shocks Pep Boys online, picked them up at the store. Tried to make the appointment to have them installed. Manager said you cant have sale $60 installation price since I did not buy shocks at the same time of the installation. Had an independent mechanic install the shocks took him 20 minutes. read more

Unfortunately found the need to have my car looked at as soon as I got in to town for vacation. I ended up taking my car to this Pep Boys and was not disappointed. The guys at the counter were super friendly. Awesome customer service! They were busy and I had to leave my car, but they were great about updating me and had it taken care of that day! read more

Brought my vehicle to have my Air Condition checked. Was told I had a leak and that my Air Conditioning unit had to be flushed and recharged completely (which would include a dye to identify where the leak was coming from). I was told it would cost several hundred dollars and more depending on what the problem was. I told them to forget it cause I couldn't afford it, I'm retired. Picked up my vehicle to find out that they proceeded to put a charge into my Air Conditioning System without charging me a price. Then was told that my compressor probably needed to be replaced which would cost several hundred dollars to do. They did not charge me for the work they did and I left. This was several months ago. Recently I brought my vehicle to the dealership for an oil change and a system check. Nothing was found to be a problem including my Air Conditioning System. It been working ever since the initial charge from Pep Boys at this location. Thank goodness I decided not to have them do anything at that time or I would have been out several hundred dollars. I cannot recommend this business for the obvious reasons of being ripped off. read more

We arrived in Panama City Beach and our truck started making a horrible scraping sound. A friend recommended we call Pep Boys. We were on a time constraint as we were here for a customer's event and had to set up by 2pm that day. They got our truck in and out quickly and we got to our customer's event on time. They were awesome! read more

This is the worst experience I have ever had at a repair shop. Customer service was AWFUL-employee behind the counter was terribly rude. Wouldn't recommend this place to anyone! read more

Do not use Pep Boys on 23rd Street in Panama City. Especially if you are a woman...I paid $175 for 1 new break caliper and pad in an emergency situation since my caliper locked up. A few weeks later it fell apart and the mechanic says that the caliper they put on is not new and they obviously put my old worn out brake pad right back on! read more