My Daughter called up pep boys spoke with Courtney about getting her alternator replaced she was very helpful. Then my daughter call the next day to set up and appointment she spoke with Mike again great service. We took in the car one day early and they finished it off the same day in about an hour and a half. We could not express the relief to be able to get her car done so fast . Thank you Mike read more

I Scheduled and appointment to 9 am and they made me wait till 9:51 am even with the appointment to say they can't lift my van because they lift are not strong enough, WTF. what a loss of time and mone and I'll never come back to this place. read more

This place is terrible in all aspects! They don't have the material ever , take way longer than they commit too ( 2 hours turn into 5.5 ) and they don't have enough knowledge to dis activate the electronic message's on the vehicle . Customer service sucks. read more

Bought 4 tires 500.00+ asked to take the best of the old tires for the spare, well the put the tire in my trunk but did not put on the rim. Back I go. Last week got a nail in the tire. Made appt to get fixed 1:30 appt, still there at 3pm. Get home and notice hubcap is missing. Look in the trunk and what do I find. The new tire nail still in it. They did nothing! read more

Our family has been using Pep Boys here in Florida for at least 10 years and before that in other states with total satisfaction. This past week we took our older 2004 Lincoln Town Car in because of a leak under the passenger rear side of the car. We were told that to diagnose the problem would be $41.00 that seemed fair --so we had that done and an oil change. The oil changes have gone way up and with a coupon was still $100.00 The tech told us the quote back to fix the leaking seals and to replace the bearings was--$1,900--mostly labor. We took it to another independent mechanic who did the job --adding a new axel--which was needed --for a total of $450.00 including parts. One quarter the price. We have lost all confidence in this shop --and sadly will take our business elsewhere. read more

The worst service, I took my car to do the breaks and after 1 day my car lost power completely (my car was fine before I never had any problem) and I am 100% sure that they did something wrong when they were doing the breaks, I took back my car and of course they said that nothing wrong happened when they did the brakes. They said is the alternator and compressor and it will cost $2600 to fixed I will no recommend this place they going to break your car read more

I took my car in because my alterator needed to be replaced. Initally, the repairs were to be done same day. However, the part needed to be ordered from my dealership, which meant additional days before I would get my car back. Anthony went above and beyond and paid for a rental car so I could attend an out of town function I had already planned. I would have no hesitation at all taking my car to the Pinellas Park PepBoys location again. All the staff were super friendly and accommodating. Thank you! read more

Anthony and Stephanie are so nice. They try to accommodate you with all your needs. They are quick, efficient, and their prices are reasonable. Good work on my car. Will definitely use them again. read more

Please don't take your car here! The WORST I mean the worst customer service I ever encountered with. I took my car here I had a shifter cable issue . I took my car up there on a Tuesday they had one fucking worker which is crazy at car shop but that's another story. They had my car for two whole weeks saying that they "were waiting" on the part. My car sat there with no communication, I called every day and got a new answer . After the part get here they so called fix the original problem now I my starter is a problem when their "main mechanic" did his diagnostics on my car. There never was a starter issue now I have a starter issue. I could've took my car anywhere else and had it fixed then they tried to overcharge me. They said the cost would be $700 but when my warranty got in contact with them, it was all of a sudden $400 . If I could, I would never have took my car to this place. I know I would never ever take my car back to this place and I would not recommend anyone else. read more

Had an issue with my truck not running right all of a sudden. Upon suggestion of a friend, took it to Pep Boys Pinellas Park to be put on diagnostics. Easy enough to work with making the appointment and then drop off. The next day I get a call telling me they think it's a problem within the engine and that they don't do things like that. So I go to pick up my truck and could tell they never moved it. Good thing is they never charged me the $99 dollar fee even though their website states $89. So I get it home, and start working on it to find a piece of hose stuck in my throttle body holding it open. So I took that out, continued with my tune up and started it up to find my truck running better than ever! Good news is, they could have found it and charged me some ridiculous fee to do it, but the sheer matter of fact they seemed like they didnt want to bother really urked me! read more

Pep Boys - Chuck of hose I pulled out. - Auto Repair Near Me - Pinellas Park, Florida

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I am so sick and tired of being scammed and ripped off. My car engine overheated and my car broke down right in front of this place, unfortunately. I went in and asked for assistance. The guys were great about pushing my car into the lot so they could take a look at it. I was told I needed a $1500 part to repair a hose. They failed to mention that the engine was COMPLETELY FRIED and that this $1500 part wouldn't help with jack diddly. The repair guy even had the gall to say "I'm trying to do right by you. I have a daughter about your age." I will never get my hard earned money back, but hopefully I can save someone else the headache and heartbreak by sharing my experience. read more

What an absolute SPECTACULAR repair shop! To keep it short before I tell the whole story, make sure you request for Anthony and Brandon. I spoke to Anthony on the phone for my appointment and Brandon was the gentleman who fixed my tire. Both men were kind, empathetic, knowledgeable and gave quick and easy service. They are definitely gonna have my business again and they should have yours, too! Long post: After a long day of work, I drive halfway home only to find my tire pressure is crazy and randomly low. I pull over and see a nail in my tire. I call Pep Boys of Pinellas Park, randomly because that's who came up on my Google search for tire repair, who's also closest to my home. Holy cow I'm glad that they came up. I called and Anthony answered. Anthony was so kind and helpful and gave an appointment for the next day, 3/26/25 for 8 AM. I asked if I could drop the car off that night (3/25/25) and have a ride come pick me up. While I was waiting for my ride, Anthony told me that Brandon is going to fix the tire in that moment and I may not need to come in the next day. Long story short, they fixed the tire and had me on the road ready to go, safely. Anthony and Brandon had amazingly friendly service; they were fast efficient, honest and all-around amazing. I am so lucky and thankful for their help. Words cannot express my gratitude. Please believe, I will be back and I will be asking for them!!! You should too. read more

Brought my girls Subaru in for an oil change, and asked them to check out the brakes cause I hadn't changed them in a while. they told me I didn't need brakes. 3-4 weeks later my girl came home complaining about a noise, her rear brakes had no brake pad left, metal on metal. read more

Very disappointed with my first, and last, visit to the Pep Boys in Pinellas Park. On a limited budget so was happy to find a coupon. Still called ahead to be sure I could afford an oil change there and get the "free" tire rotation. Was told that I couldn't get conventional oil for my 11 year old Chevy so I'd have to pay for the more expensive synthetic change for $75. Decided it was still worth it since I had a coupon to lower that price and I wanted the tires rotated. After driving almost a half an hour to get there I was told that the oil change would be $113 despite someone else having quoted me $75. I loathe bait and switch tactics in business and will never be going back there. read more

Very disappointed with my first and last visit to the Pinellas Park Pep Boys. We had an appointment at 10 AM. They did not start on my car until after noon. They knew I was sitting there waiting. And then I wanted an alinement after getting 4 new tires and without telling me there machine was down they just took my car to another location without telling me. I thought they were doing a test drive and then it was 45 minutes and I ask were my car was. That is when I was informed it was at another location to do the alinement. They over charged me on the oil change was told 69.99 and charged 99.99 and I don't think they even did one. I never saw them open the hood of the car. read more

I'm so angry that I bought tires here. Very disappointment when attempting to make use of the road hazard add-on. I will never go to a pep boys again read more

I made an appointment online and was very surprised to be able to get my car in for some routine maintenance first thing the very next day. Unfortunately , when I arrived at exactly 8am I was told that it was going to be at least a TWO HOUR wait. He then proceeded to explain to me that the website allows unlimited bookings and that two other fellows had ALSO booked an 8am appointment and had arrived there before me... on top of the fact that he had only ONE mechanic working. Just terrible. I will not be returning to Pep Boys if this is their idea of service. What kind of garbage system is this? read more

I set an appointment on their website when I arrived, I was told they don't honor corporate appointments. This was my go-to for car service done with that. read more

Paid for lifetime alignment. Next time I ask for an alignment they told it could be done because the parts were rusted. Within a month meaning they didn't alioit the first time read more

I recently had my car towed in for not staying running when started. My car would not stay running when turned on. I was told by the store manager Carlos that I needed to replace my fuel pump & it would cost me $1,150. + tax to replace it. I decided to go with my gut & have my car towed to another shop where I was advised my air intake tube needs to be replaced. They also put tape around this tube & my car stayed running for a long period of time. Yes, I do understand that ounce this part is replaced there could be other issues. But to go from a $1,150 bill down to a $50. bill is insane!! I DO NOT recommend you to take your car hear unless your willing to be taken advantage of!!! read more

Bryan and Carlos have to be THE MOST incompetent, inconsiderate, and disrespectful mechanics I've ever experienced in my entire life. They made problems much worse for our vehicle than we had before we even brought it into them. $3,000 later!!!! Beyond furious with their unprofessional work and trying to do work on our vehicle that was never needed in the first place and also they're not even certified to do!!!! I WOULD HIGHLY AVOID PEP BOYS AND THIS LOCATION SPECIFICALLY!!!!! Bryan and Carlos obviously aren't qualified/competent to do much more than an oil change. GO TO FIRESTONE RIGHT DOWN THE STREET!!! read more

Carlos fit me into schedule for oil change & also send me complimentary vehicle inspection report via text. Thank you so much!

Super efficient and helpful, great customer service love it here, will continue coming back

I saw a set of tires on their website that I wanted. I contacted them and Carlos said that they had 5 of them in stock. I told him I wanted 4 of them. He set up an appointment for me for today. When I went there I was told that not only do they NOT have that tire, but they no longer carry them and that I couldn't even order them. FRAUD! FRAUD! DECEPTION!!! The manager stated they couldn't hold tires unless they are paid for in advance. I told him that I would have been glad to do so if I was even given that option however, Carlos never mentioned it. He should be fired and Pep Boys should be taken to task for advertising a product that they don't have. They wasted my time and money driving there only to learn that it was all bogus. DO NOT TRUST ANYTHING THEY SAY!!! read more

First of all, $90 for a synthetic blend oil change is not a good deal at all... They also failed to tell me my car was ready until I called them hours later. Lastly, they are careless with your vehicle. I left with a door ding that I did not have the day before. I would avoid Pep Boys if at all possible. read more

I love Pep Boys! Anytime I have a problem with my car I always come here. Sometimes if its something silly they fix it for free, but when I do pay I think its pretty affordable. And everyone there is super nice. And they are open til 7, so if you get done with work at 5 they are still open. They also have a lockbox to leave your key and your issues in so you can drop off your car if they are closed. read more

I've Always trusted Pep Boys to work on my car. I've only taken 1 of my many cars to a dealership to have work done and that was the last time. I don't trust anyone else but Pep Boys. They are honest and give great customer service. They have the full history from my current car, from all the diff locations I've lived from Va, Ga and FL. I came in for tire replacement and then showed me my options on the screen along with pricing. They are quick and efficient. And always give a call back, if you're not waiting, to let you know your care is ready. Always happy with their services! read more

Was doing my brakes on my 97 ONS Chevy K1500 and could not get the lung nuts to loosen at all (over torqued). Stopped by Pep Boys and spoke with Clint about the issues and he said he would help me out. Dylan loosened all the lug nuts and torqued them back correctly so that I could easily remove them at home. These two guys where great and I really appreciated their help. You can't find service like this anymore. Most shops would have sent me on my way since I was not having work done there. read more

I recently had four new tires put on. I got out of there in two hours. Since I had a blow-out, the donut was replaced in its usual spot and filled, and the jack and the tools were replaced in their spots, too. I've never been given such exceptional service. Kudos!!! read more

They took such good care of us today! The service they provide is beyond what is expected. I feel safe taking my car here.

Great shop most impressive technician Mr. Bailey. Truly a Hero a Superman that went the extra mile !!! I'm so happy and just have to let people know we appreciate all that you do. Mr. Bailey thank you so much for all your services !!! read more

So I call to make an appointment last week, let them know I had a coupon for an oil change. I rush around all day to make sure I'm at my appointment On time . When I arrive, they let me know my truck is what they call a fleet vehicle and that they cannot honor my oil change because they cannot call and verify if they will receive payment. I have been to this location before with same said coupons.I work 60 to 70 hours a week, and don't have much time to book appointments. I am very disappointed with this experience and how they could not just tell me the conditions whenever I made the appointment. Would have saved me a whole lot of trouble. Waste of my time. read more

Ordered tire online for store pickup after 12 noon with scheduled mounting on car at 2pm. Called at 1:30 to confirm they had received tire. Told had not received tire and would not have tire until Tuesday 9/4. Tire was supposed to be picked up and mounted on car on 9/1, which caused me to cancel weekend travel plans. Not happy. I was willing to pay $20 more for tire d/t initial stated availability. Also CSR was not knowledgeable of how pick up in store service was handled. Poor experience. read more

Took my Lexus in for a Synthetic oil change and had a great experience. I dropped it off and the check-in was very quick with the tech and left him with my key and my mobile number. In a couple of hours, he called me back saying it was all done. When I came back to pick up my car, he remembered my name and had everything in front of him ready to check me out. A swipe of my card and I was on my way. Fast, efficient, and friendly. I'll definitely be going back. read more

We have been to this Pep Boys twice now and we have come to really like and trust them. Do we leave feeling like we could have done it WAY cheaper ourselves? Absolutely. It is an auto repair store after all. On our most recent trip we had to get our front right control arm replaced. It was actually broken when we finally took it in. We had been quoted a much higher price at a different company and told that we would also HAVE to get an alignment. We knew this going in to Pep Boys, but were hoping to avoid the alignment. Pep Boys replaced the control arm and tested the alignment and told us we were good to go. They didn't even suggest we pay extra for the alignment that we didn't even need. They have a pretty comfortable waiting area with a tv, USB and power plug-in's and even a Keurig with K-cups. We will definitely be using Pep Boys again. read more

I'll keep this brief. I came in for an oil change and a half hour later they return to me letting me know they cannot service the car because the engine needs replacing. Yes, the engine. So I drove to the dealership and they changed the oil for $40. No engine replacement necessary. read more

I recently got a flat tire and I don't have AAA. Being new to the area, I called the Pep Boys hotline because it was a name I recognized and they offered a discount on towing if you have your car towed to their shop for repair. Their services were on the expensive side, but not so much that it outweighed the convenience factor. They also have a free loyalty program that offers a lot of nice perks. I ended up buying a new tire, getting my tires rotated, getting a synthetic oil change, and new wiper blades, in addition to the initial towing, for $315. read more

Nice, normally I'll take my car to my dealership that's out of state but I got the change Oil & Filter light on while on a business trip . Stopped at jiffy lube and after they tried me with the whole "synthetic" oil sham , I called my dealership to verify this , they told me my car never needed this and that the filters they use cause issues due to their generic brand they use....pshhh. Decided to try SAMs club they pointed me to this location. I was approached by Josh , who was very informative and extremely patient with all my questions , 15 mins later I'm out ready to go with an online coupon and an upgraded filter and still was cheaper than what jiffy tried me for. Thanks guys read more

I have been taking my cars to Pep Boys for many years and have always received first class service, but recently the experience has even gotten better! I have a brand new car under 5,000 miles and picked up a slow leak in one of the tires. I brought it to the Pinellas Park store, they checked it out in less than 20 minutes, found a screw in the tire, fixed it and check the air in the other tires and they did this for no charge! That is what I call exceptional service!!! Thank you Pep Boys!! read more

I ordered A set of tires and made an appt for last week. The morning of the appt I called to make sure they had the tires. No. I was told, the order was cancelled by the Brandon store. ?! But they would try to get them from Sarasota. Called Tuesday this week and I told John I would leave the car early this morning. Put the keys and note in drop box T 7am this morning. I went to pick up the car this evening and it had not been touched. The man running the counter said it was his first day with the company. I asked why my tires had not been put on. He said Jack told him it was for tomorrow. I said I don't know who Jack is but I made an appt with John and was there nothing noted or in the computer. No he said and John is gone. I said give me keys. He could not locate my keys. Finally in amazement I said "might they still be in the Dropbox outside?" He looked at me and then went to check and sure enough my keys and note were still there. I said "you mean to tell me nobody thought to check the Dropbox and just wondered my car sat there all day" he said they would try to do better. I said you will have too because you couldn't do any worse. No apology, no offer to go above and beyond. I walked out and will never use Pep boys again! The worse. read more