The staff here is a little snooty and filled with people with little to no work ethic. They blast rap and reggaeton over the intercom, the staff seems to always be on break, they do not call when the vehicle is done and these employees in the repair shop are not familiar with procedures. The guy I delt with is some pizza faced dweeb named Cody. read more

Ok so I don't do many reviews but this pep boys deserves every one of the 5 stars I've given them.this could of been not the greatest review if not for just about the best customer service you can ask for out of a place ... there was a Problem with with my original battery installation to my 335i Bmw ... these guys went above and beyond my wildest expectations... they took full responsibility of it and literally just brought my car to my door step good as new ... Esiquil , the service manager deserves the rockstar badge of the year ... I will for sure be bringing my baby back to this shop... not only did they bring my car to my door step they kept me posted every step of the way , after writing this post I'm going to contact pep boys corporate and give my praises to this place . Way to turn lemon into lemonade, my business is now and as long as I'm in the valley your business. read more

do not use the on line ordering was suppose to be there the next day part was 30.00 dollars more with discount coupon and when called they couldn't tell me when it would be there that not customer care read more

A late review.It was just an oil change but the appointment was made on line for the following hour.I arrived on time with about a 10 min. wait,mostly paper work.Didn't try to push any other work.Very happy with the customer service and will use them again. read more

I just picked up my work truck from Pep Boys and Gustavo and his team did a great job. Dropped my car off at 9:30 am and it only took 5 minutes to fill out the paperwork. Had the oil changed, rear brakes & drums replaced and the serpentine belt changed was $590 out the door read more

came to this place for maintenance since I move to this area. The manager here is nice and humor, helping you out with his best service.

This was my third time getting oil change, every time I went there Zeek has been more than helpful and understanding. He is always there to explain and fix, he always goes beyond an extra mile. I am definitely recommending this location to family and friends read more

I never back to pepboys because when I parked in the parking, in just 10 minutes someone stole my license plate, when I asked fir the manager, they said he is not here, and nobody help me, they don't have camera in the parking. The place is not safe and service center person are very rude read more

Just showed up to this Pep Boys because I've had to jump my car three times in the last 24hrs. Not knowing anything about cars the next logical step is to bring it to someone that does and these guys do. I am actually really impressed. I always read peoples reviews before I go anywhere but decided in this desperate Time to take the chance and just come. Although they were super busy they really took the time to help my confused and frustrated self out. I know nothing about cars nor do I try to. They didn't make me feel stupid or that they didn't have the time. I also like that they were concerned about me spending extra if it's not actually my battery that is causing the problem. The service manager(Zeek) is great! While he was being very attentive to me he was also acknowledging all the other customers coming in and letting them know that they will be right with them as soon as possible. Even as we were walking out the door towards my car because he took that extra time to look to see if I had any service lights on...he still acknowledged people coming in and saying "we'll be right with you". Gosh even the new girl behind the service desk was eager to help and learn about cars and her new job with pep boys. I like having females employed at car service places as it makes me feel comfortable too. Way to go Pep Boys auto on reseda blvd it takes a hell of lot for me to give five stars and you nailed it! read more

This review is for the excellent customer service given by a young man "JD". I came here after a very rude and dismissive experience from the another Pep Boys location (in Woodland Hills) and I felt turned away on a Wednesday afternoon but this location serviced me well. I was very impressed and satisfied by the customer service given by JD who was so nice and pleasant to work with. My High Mileage oil change was done very well and he also honored a small Pep Boys coupon I brought with me. He also suggested that we do a diagnostic test in the future for future service work in case anything goes wrong with my car, which does have some longterm mileage on it. The mechanic also spoke Spanish to me and explained everything that was done to my vehicle. I felt that the service was done with an ample but quicker amount of time. JD was very nice, very kind and provided me great customer service and excellent store experience. Thank you, I look forward to coming back based on this. read more

Unlike the OTHER location, these guys were quick and got the job done! Very happy customer.

This review if for "Pep Boys" repair services - in regards to horrible work on my car breaks. In a nutshell, I don't trust Pep Boys to work on my car anymore and they may never see me in their stores again. My bad experience started at the Reseda, CA shop and ended at the Thousand Oaks, CA shop today. (Note: I have experience working on breaks on my cars in the past.) On Dec 3rd 2016, I went into the Reseda, CA Pep Boys for what I thought would be a simple front end break pad inspection and possibly pad replacement job for about $158. But it turned out to be a $535 job instead. I was informed that one of my front calipers was seized and needed to be replaced. As a result, they also needed to replace both rotors and pads. Pep Boys checked the back drum breaks and said those also needed new pads too. They evidently didn't have the correct tools to fix the back drum breaks, because the drums had bearings built into them and whatever else??? I was informed I should get my car back that weekend, but that didn't happen. Instead, Pep Boys ended up keeping my car all Friday, Saturday, Sunday, and most of Monday - just to fix the breaks. (Ridiculous!) I ended up taking Monday off work to make sure to get my car back that day. When I finally picked up the car I was informed that they had to replace the back drums because they were damaged when they removed them. They didn't charge me for the drums, maybe as consolation for having kept my car all weekend and Monday? Fast Forward 3 months and I began to notice that my car was making a loud buzzing/humming noise in the back; this got progressively worse. I finally couldn't bear it anymore and brought the car back into Pep Boys on May 8th, 2017 - this time to a Pep Boys closer to my residence in Thousand Oaks, CA. I was informed that the bearings in the rear break drums where bad and that was where the noise was coming from. Great! To make matters worse, the Thousand Oaks Pep Boys wouldn't warrantee the drums because I wasn't charged for them at the Reseda Pep Boys, so now I ended up having to shell out another $145 to cover them replacing the drums. (and spend my time dealing with this again) "Total Break job expense $680" - Problem solved right??? Wrong!!! Just 5 months later that buzzing/humming sound is back and has been getting progressively worse. Drums bearings again, right? I would think so? So on I brought the car back to Pep Boys on Friday afternoon at 4pm (the day after Thanksgiving). They were not able to keep the appointment that I made online, which was not a surprise to me since they have done this to me before. A word to Pep Boys here. "Pep Boys!- Please stop offering online appointment registrations if you can't keep them. REALLY, just give it up, you are so full of crap to even offer that illusion, because you can't keep your appointments. Thanks!" That being said I ended up talking with the service rep about everything I've explained above and we "Scheduled" for me to bring the car back Sunday morning at 9am, because they said that would be better. So I brought the car in this morning (Sunday) and, long story short, 3 hours later I returned to have a different service rep tell me that they heard the noise and that they could warrantee my drums for new ones, and even upgrade to better quality drums. All for just $350. (your kidding me right?) The rep didn't bother to verify whether the noise was coming from the drums, although I expect it was. Let me back up some. The rep first explained that they had looked at resurfacing the drums but that they couldn't because they were out of spec and that the pads needed to be replaced too. (WHAT? - you have got to be kidding me right? These are practically new drums and pads.) At that point I realized that this shop (Pep Boys in general) is incompetent at best, and out right dishonest at worst, because I highly doubt that 6 month old rear break drums wouldn't be able to be resurfaced and I highly doubt that the 11 month old rear break pads would even need replacing. So now what? Now I have lost confidence in Pep Boys. "All Pep Boys". This is a Nationwide chain or at least a big chain. Sorry, but I can't blame the Reseda store and then give the Thousand Oaks store a pass. They are equally "Pep Boys" in my mind and therefore are all to blame. Instead of dropping another $350 into my breaks that should have been done right the first time, with quality parts, I might add. I plan to bring my business elsewhere, indefinitely. In regards to "quality parts". What kid of crap did you put on my car Pep Boys??? Why bother putting "inferior" parts on cars and irritating your customers with having to come back in to warrantee the crap over and over again. In my case you wanted to put the same crap on again? or jack me for quality parts you should be using in the first place. Get it together Pep Boys. It saddens me, but the bright side is that local mechanics won't have to do much better to take the business away. read more

I had a voucher to have my tyres rotated and brakes checked at Pep Boys, so took my van to Reseda. It seems what my voucher was actually good for was being spoken to briefly and quite rudely, being made to wait two hours in a hot, dirty waiting room, before being told that my tyres could not be rotated without spending $200 + on new ones. When I questioned why I had been made to wait so long with zero communication about this before, I was told they had tried to call me many times on my cell phone, (which was right next to me on the chair and hadn't rung once) and that they had looked for me. Obviously not to hard as I was sat a mere 2 metres away from the service desk and service manager for the whole two hours. I spoke to the service manager about how poor I thought their service was. No apology, just a shrug and a lengthy explanation of his usual protocol with customers. But apparently not with my custom. Next time I hear that obnoxious Pep Boys advert on the radio, driveling on about how great they are, the whole car radio is going out the window. read more

I took my car to Pep Boys for service and the service guys helped me a great deal with my car! Nelson and Leo were the best and I don't know what I would have done if they did not guide me through the process! These guys are about helping you and not just take your money. read more

Went in to Pep Boys to get new headlights for my Honda Accord and everyone in the store was super helpful free installation they even found a nail in my tire I didn't know about and fixed it for me. I can't say enough about the great service I received today service manager was super friendly and so was the entire staff highly recommend going to the store. Because they do these things for free I also recommend tipping them generously because they deserve it! read more

I stopped by out of desperation on a Sunday morning. The service area was empty with 2 guys behind the counter. I stood in front of the 2 employees for over 5 minutes before one of the guys said he would be with us in just a minutes. Five minutes later we were still waiting for someone to help us. So I checked them out on Yelp & that was enough. We left right away. I rather wait to look for another mechanic on Monday. read more

Very bad services. For the past year I had my front and back breaks done with them which they did a HORRIBLE JOB ON!!! My front breaks made noise since the first day! My back breaks started making noise last month! ( odd right), yesterday I went to have my breaks check at the Westminster location! And my front breaks were 20% one side and 50% the other side(already so soon?) ... Shouldn't breaks be wear out the same? Plus they weren't adjusted correctly! The back breaks were making noise because they were adjusted to tight! I'm very upset with this pep boys location! Thanks to Westminster location I got the problem solve! I will never return to this location even thought I live in the area!!!! I wouldn't even give them one star but I didn't have a choice! read more

It says they closed at 9:00pm yet when u arrive at 8:38 doors are locked. Get the hours right

I just need my new DIY steppers i bought online to be installed so that my date tonight won't have a problem climbing the SUV thus to save time & energy I just went outside to have it installed, good thing the waiting room at Pepboys has windows on it while they're working on your car, so I sat down when i looked back the hood was open and the technician took out the battery and toss it on the floor. WTF! I was shocked, I only wanted the steppers installed outside the SUV. I asked the counter and he said oh he's just checking the battery, oh he made a mistake. I asked about my batteries, I don't want to be replacing it later on coz it's damaged, then they said oh it's gonna be ok, didn't even apologize. Definitely NOT coming back. ;( read more

COMPLETLEY DEPRESSING AND ABSOLUTELY HORRIBLE customer service. Every sales associate and manager absolutely hates their lives as well as the people who set foot in their store. They should all quit and give their jobs to someone who'll be grateful for it in this day and age. The saddest part of all, is the lack of gratitude they have for their employment because they are undeserving with attitudes which they posses. So sad. read more

Went in to get my brakes serviced a while back, ended up with a $400+ tab (which I didn't mind because it was brakes all around), the service took over 5hrs to complete. Within a month I start hearing a consistent clattering on my right-back brake as I stopped, every time... Not the best sign when I just got brand new brakes, so I went in and after another 5hrs they conclude that its junk in my trunk doing the noise and send me off... So feeling a bit better, I continue to drive the car yet the noise persists and within another month I get severe grinding noises in my front brakes and diminished braking power. Took it in last weekend, and yes another 5hrs later they figure out they didn't do a proper job on my right-back brake and as a result the front disks got damaged and were rendered useless.... Of course they tried charging me for all the repairs that were resulting from their incompetence!!! I ended up paying for replacement disk, but bought them elsewhere as I don't want to give my business to those who don't appreciate their customers. Please keep away from this location, there's other reviews which state the same issue and brakes aren't something to take lightly! read more

The extra stars added arnt for better service, but for their new managers quick response.Rudy was very professional and apologetic on the phone. He made sure to take down all my information in detail, and promised to follow up. If every employee in the store were to treat customers like he did, the reviews on here would surely improve. read more

You're reviews would chance if you guys would consider answering the phone... customer service here is horrible.

Hour and an half waiting to have my vehicle looked at. Once they test drive it, it was like Indy 500 over speed bumps and all. This will be the first and last time here read more

Come here for all my automotive needs. Robert Lam helps me out and always takes care of me. They need more people like him.

I made appointment for 8 am even I went there earlier than that so they can change my car battery. There was another customer who came after me but manager took his car first and finished his car. I waited almost 3 hours to change my battery. Awful customer service. read more

A little disclaimer: I don't know very much about cars. But I do know what my car should sound like, and after getting our oil change at this location my car just sounded different. I had no idea what the problem was until I was told by a friend it's probably because they overfilled the oil, and sure enough we checked and it was a good amount past the full mark. I guess they did their job though and their price after the coupon was decent. read more

Worst service location ever! The workers are rude and try to up sell u like crazy! They don't take care of ur car and throw stuff around on top of the vehicle not caring about ur paint. There very slow. Bad customer service will not take my car back here ever again! (Service side) read more

If I could give them negative stars I would!!!! I've been to this location twice, the first time I saw them being shady to some old man. I did not think anything of it at the time, until I went in the second time. Not only did they try to charge me $1800 for a simple oil change, but they thought they could take advantage of me! Ten minutes into getting a "oil change" they told me I would need to pay $1000 for a new oil pan and they were going to keep my car for two days charging me $800 on labor. Supposedly the last service on my car was over torqued and the bolt broke, except the last service was pepboys& supposedly pepboys can't possible over torque because there tools have a safety. I am a girl that knows very little about oil pans in cars so I called a life line, my boyfriend, who works at a attorney office for situations like these where people try to take advantage. He spoke to Zeek and explained that I was not paying $1800 for a new pan and labor when all I wanted was a simple oil change. The next day Zeek tells me they fixed the problem and did the oil change it was $95 dollars by the end of it all. I will NEVER go back to a pepboys and I will make sure everyone I know NEVER goes to a pepboys, worst experience ever!!!! THEY WILL TAKE ADVANTAGE OF YOU. read more

I called to see how much it was to get a patch/plug in my tire and they said it was free as long as I was a rewards member. Fast forward to when I get there: Was told there was a 1 hour wait which actually ended up being a 2 hour wait!! Not only that they charged me for the patch after telling me there was no cost. I don't mind it but just tell tell me. That's all I ask. Will not be returning. And please don't respond to me asking to email your customer service department to discuss this further. read more

Horrible service! Slow guy named Mike was not so friendly:/ I even made an appointment and he said my oil change was going to take an hour or more! I just waited in line for nothing. My first and probably my last time here. read more

Horrible experience, my son was given a $135 total estimate but ended up getting charged $230, they were not upfront with the details, they added more diagnostics without asking. When they guy saw me getting upset he took $50 off the bill, but shouldn't have been charged more than what was agreed upon. read more

Do yourself a favor and steer clear of this car place! If you call, be prepared to be on hold... for - a - long - time... Over thirty minutes was my experience. Then, when I finally got someone on the phone to talk to me, he wouldn't listen to what I was asking him for. Finally, when I tried to get him to factor in a coupon for the service, he blatantly misrepresented the small print, indicating that I had to purchase several hundred dollars worth of parts in order for the coupon to apply. I was looking at the coupon. I read him the fine print. He continued to imply a non-existent qualification. I took the coupon to the Pep Boys in Woodland Hills instead, and everything worked out. This place is as awful as it gets. Take your dollars elsewhere, and vote them out of business. read more

I just called to inquire about diagnostic services. The person who answered the phone was very unhelpful and sounded very unwanting of me to bring my business to them. Perhaps they are just too busy or understaffed and overworked. That's the vibe I got at least. Oh well. read more

Horrible horrible horrible. What's the point of having an appointment system when you can't honor the appointment and they tell you it could take all day to get a simple oil change bc they're backed up. I had a 1pm appointment. An oil change that takes 15 minutes, they scaid they won't be able to service my car until later bc they're backed up and told me to find a ride home bc they'll have it done by 6pm when they close. I asked if they can give me a ride and they said they can call a lyft but it will be added to my bill!! What??!! Why do i have to pay for something that isn't necessary for me to pay for bc i SET AN APPOINTMENT and it's either i pay for a lyft bc its their fault they're backed up or i wait UP TO 5 HOURS so they finish my car? Absolutely ridiculous. Never EVER taking any of my cars here again. Ive had both my cars serviced here before and have been a loyal customer but now I'm over Pep Boys. They need to come up with a better appointment system and HONOR those appointments. Take your oil change elsewhere. Don't even bother with them read more

I'm really surprised to see all the low yelp ratings. I use this service center a lot. I came in around noon on a Wednesday when it was packed. I was helped by the manager Rudy. He was very accommodating and kind. He gave me a discounted price on a new tire and installation. Wait was about an hour and fifteen minutes. It didn't bother me because I expected to wait and didn't make an appointment. read more

This is for the store, not the service side. Being a mechanic you have to stop by the usual supply stores and this place has a huge selection. Though disappointed they don't carry STP oil filters but got to do with whatever is close at times. Overall, great staff and store, make use of their knowledge to help you on your next project. read more

Eddy doesn't know how to run his department. We showed up for our appointment for a oil change on time. Check in with him. He tells us we are going to have to wait a bit. I ask 20 minutes later how long it's going to be for our car to get seen and he says an hour and 30 minutes. I asked what is the point of having an appointment time and he said it's so you get seen quicker. I told him he should mention in advance that it was going to take that long. He didn't respond. I left and got my oil changed at valvoline down the street. Wait was 15 minutes and was $5 cheaper. Avoid this place! read more

The customer service in the service center is very disappointing. I came into have my head lights restored spoke with the service mgr sal he told me that it could take up to an hour to restore if I wanted to shop or wait in the waiting room by the time I gave him my keys it was 1:50pm. I decided to to shop after 40 mins of killing time I made my away to the waiting room as I passed by I saw that my car hasn't even been moved from the parking lot. I didn't say anything thinking he would still have my car done in a timely manner . Its been over 2hrs I came in before five customer there all done and I'm still here ! When I mention to the Sal that its been 2hr he responed to by saying " Good thing you have nothing to do today" I responded back to him tell him "I do have things to take care of today" As a customer I feel the manager doesn't respect my time or me. Its 4pm im still waiting Im very disappointed and I won't be coming back. read more

The Service Manager completely lied to me about the purchase of New Rotors and New Brake Pads, he indicated that I was getting the Premium Brakes Pads and Rotors so it would cost more than $400 which is ok but when I got there he installed regular Rotors without cross drilling and metallic brake pads how are they premium products for $400 don't go there save yourself and your wallet!!!!!!! read more