1. Brake Masters

1. Brake Masters

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Van Nuys, CA

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Brake Masters

3.3 (96 reviews)
Closed 9:00 am - 5:00 pm
Updated 3 months ago

Services - Brake Masters

Auto brake repair

Auto HVAC repair

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Giovanni R.

Had a great experience here with Will, gave me a great deal for my 2022 C43 AMG brake pad replacement and kept me up to date. Staff was very friendly and kept me up to date with everything. Will definitely be back!

This is the dealer diagnosis
Jorge G.

I went to do service for my truck on December 2022 and i was there 10 Minutes before they open lol and i was second on line and I requested oil change an transmission oil change Francisco the manager suggested the service the one they change all the oil for transmission and gaskets so i was there from 7:50 am and waiting and waiting around 11 am he tells me the transmission oil they don't have any and they will deliver any time so i went to have coffee came back 45 minutes after and waiting till 1 pm he tells me my truck is ready and he give me a 40 discount for waiting so was so angry and after that discount i was a little better and I left the place I noticed my truck on all stops make a weird noise and i was thinking maybe for the new oils so did pay any attention that was every day and on Monday January 27 i was going to work and waiting for the lights and the lights turn green so I press the gas and my truck did move and i move 5 miles per hour i have to move to right side of the street and try to avoid blocking traffic and for 30 minutes till i get a place to park and wait for 30 minutes after that it work normal and get to work next day i took my truck to Toyota dealer on mission hills and explained my situation and they checked everything and did find anything and they find out the truck have new transmission gaskets looks new and i tell them i have a service to transmission weeks ago and they check the oil and noticed the oil was really low they add 2-1/2 quarter low and missing bolts that was the reason my truck did move was low on oil and try to contact the owner because they tell me this location is a franchise and is taking for ever this guy was so angry that day and I don't think that's my problem and i have to deal whit this i will be on accident or my truck will be damaged thanks to him i star going to this location since 1999 24 years and I recommend this to my friends and family members now i just want they to be responsible I will never go back to this location on Sherman way and balboa on Van Nuys Ca

Getting my tires aligned!

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1 month ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

Will is the most kindest humble person you'll meet. Quickest employees as well. Definitely a recommendation!

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Regular oil change is 59.95

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Review Highlights - Brake Masters

Had a great experience here with Will, gave me a great deal for my 2022 C43 AMG brake pad replacement and kept me up to date.

Mentioned in 7 reviews

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Automotive Instincts - We are ready to greet you with a smile!

Automotive Instincts

(216 reviews)

Northridge

It's nice to find a Honest Auto Repair shop and these guys are. They listen to my complaints and…read moregave me a honest estimate to diagnose the issue and kept me informed on how the repairs on the car were going. They were able to repair my car in a timely manner and have been happy with the repairs. Their shop is really clean and they took care of my car and gave it back to me cleaner than I brought it to them. Their prices are very competitive and a good value.

I'm updating this review because the business response is misleading…read more I have a voicemail from Steve clearly stating that they did not want to get involved with my vehicle because another shop had already worked on it and he did not want me to possibly "get upset at them too." That was the exact reasoning given. This was not about warranty. It was not about saving me money. I was fully prepared to pay for an inspection or any necessary correction. I was simply asking for a professional second opinion. If a shop refuses work because they're concerned a customer might "get upset," that raises serious questions about confidence in their own work. A reputable shop stands behind its skills and diagnoses issues regardless of who previously touched the vehicle. Changing the explanation publicly after the fact does not reflect well. I stand by what I said. I had a very disappointing experience at Automotive Instincts in Northridge. I called and spoke with Steve about looking at my car after another shop had worked on it, and he basically told me they didn't want to touch it because another shop already did the work. His reasoning was that he didn't want me to "get upset at them too." That makes absolutely no sense. As a customer, I'm simply looking for a professional second opinion or proper correction if something wasn't done right. Refusing to even inspect the vehicle just because another shop previously worked on it feels unprofessional and dismissive. Cars get worked on by multiple shops all the time -- that's normal. Turning someone away out of fear of a bad review instead of standing behind your own skills says a lot. Very disappointing customer service. I expected more professionalism and confidence from a shop with such high ratings.

Brake Masters - autorepair - Updated July 2026

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