A phenomenal performance in a somewhat lengthy performance (super worth it) but they were super busy and squeezed me in and it's not the first time they've gone over the top. Last couple times I have been really impressed. And this time they left my car running on rails, it's exactly what I wanted and now my mpg's are through the roof and they even did some extra fuel flush that I do recommend. read more

Customer service and professionalism. Asked to have tire pressure sensors checked and replaced while tires were off rims and was not done now they say I can bring my car back in but they will charge me to dismount and remount my tires to replace sensors. When I read my receipt and realized this wasn't done I called and told them about it. Now I know I watched the guy who checked me in did write on the work order to check or replace sensors. He also told me they would be like $40 a piece. Anyway the guy i talked to when I called after I realized this, Shad told me they just forgotten do it and bring it back and they would of course charge me for dismount and recount. Because I am an elderly lady they thought they would make more money off me because I didnt know anything but I come from a family of mechanic so I'm not as clueless as they think. read more

I took my 2016 Kia Forte to the West Vally Pep Boys on 3500 S. They told me that I need a new engine. I took my car to Ken Garff and they said that all I needed is a new thermostate and an alternator. The Pep Boy machanics don't know what they are doing and should be relieved of their duty. Its been some of the worst service ever. read more

I went in for a tire rotation, because I bought tires there and to get the alignment checked. I described an issue with vibration during braking which was not shaking side to side but like the brakes go heavy ad hten light repeatedly. My Brother in Nevada told me that is sometimes just air in the brake lines. Pep boys had a different idea. First they got my car in and tired off and then said my brakes were bad. Showing where there was a different color of rotor showing on one side. No gouging, just different. Said I needed many things, pins, sleeves pads and rotors. Then he asked me over and over if I was a cop, or if I worked for some law enforcement agency. Once he was convinced I didn't he wanted to charge me nearly 1200 bucks for the brake fix. Not even calipers. Just pads and rotors and other little pieces. Said I had heavy duty brakes. Which I looked up and there is no reason I would have those on a car that only tows 2k. If you are a WVC cop reading this, maybe you guys should go look at them. I'm taking my car in to another independent place to get pictures taken and an inspection of what criminal mischief these guys were up to. Why would you ask a guy repeatedly if he was a cop and then try to criminally over charge him? read more

My dealership told me my break pads needed to be replaced at 16,000 miles. The price they quoted was astronomical! I took my car to Pep Boys West Valley and they told me my breaks were hardly even worn. They inspected them at no charge. I appreciate their honesty and will take my car there from now on. A year ago they replaced my break fluid for half the price of the dealership so their prices are fair too. read more

They always provide great service and do a great job! Daniel the manager always does an excellent job!

My experience with them was excellent. The pricing was much more reasonable than several other brake shops. I went there on the advice of my son-law. As a single older woman there was no taking advantage of me. Will use again read more

Went in for an oil change and I can honestly say it was the best experience I've ever had! The manager, Adalberto and the assistant manager, Bruce were very knowledgeable and friendly. The best part was that they didn't treat me like an incompetent woman. Now that's amazing service. read more

Daniel was very helpful & kind. Helped with my battery that needed to be changed in a timely matter.

I've been to this shop a number of times and never left a review but I felt I owed them one finally. These guys not only do great work but they explain everything to you. They don't take short cuts and they don't bull shit you. If they think it's not worth fixing or if you don't agree, they won't argue, just give you a different idea. Even if you don't buy from them they will give you some guidance on what to do next for free. Great staff, friendly and amazing at what they do. I bring both of my cars here. Aldaberto has a great team here and is highly recommended read more

Went in to change ONE popped tire. Had us waiting TWO hours. Apparently they said they had a tire available at shop, but after waiting an hour, we had to ask again if they worked on the car and they said they dont have have the tire! So they offered another tire that took another hour to change. All for the low price of $170 ($50 more expensive than other shops that were closed at the time). Absolute waste of time. read more

Was visiting from out of town and the rental car I had need oil change but Daniel checked it over knowing I had a long way home and found the two front tires werereal bad called the rental agency and got me back on the road thank you Daniel you could have just changed the oil sent me on my way . read more

Sorry, had to take my 5 star back and leave the 1 only because the svc manager I talked to assured me that they were gonna take care of my van. BUT I GUESS 1 OF THEIR MECHANICS DONT WANNA DEAL WITH MY BREATHALIZER CUZ HE DONT WANT COODIES.......GROW UP ,I provided a whole new mouth peace for only u and I WOULD HAVE PAID WHAT EVER IT TOOK to get my car fixed even if it went up to couple thousands, I wouldve paid whatever becauseI just wanted my.car taken cared of. and your business and intoxolock cant even work anything out or go above and beyond to help me. Or even recommend elsewhere and now because of his childish coodie attitude I gotta start relying on mobile mechanics and get my van towedback to my house. Ruined my whole day! And they decide to tell me all this today and they had my Van since Sat..THANKS Should only be half a Star. Ì might try ƁurtBros now because 1 of their Techs said he will go above and beyond and blow through his own mouth peace and that's why I will pay them whatever it takes to get it done So now yall know how fast a 5 * review can change to a 1 should of been 1/2 * business all because Coodies guy...lol And I hate writing bad reviews. All I ask is to please do better and treat cust better read more

Big thanks to the guys at Pep Boys. They helped us quickly and efficiently replace a nearly bald tire on a long road trip we were taking. The team was professional and went above and beyond to assure we were looked after while keeping cost low. Thank You! read more

I wanted to make this review because I am disappointed in the way pep boys conducted their customer service at this location. The guy with the blue hair at the front kept advising me he would call me back in a couple of mins to advise me on a quote with my car's alternator. But he never did and I hope all the calls are recorded because I called every single day for that quote but that person kept putting me off for no reason. 2nd they did an "engine diagnostic" and said "they were messing with the alternator to try and salvage the alternator " which was a complete lie. Because 3 days later they advised i needed " a whole new alternator and battery " and were charging more than 1000 dollars for this. I didn't do it because I didn't have the money and when I lifted the hood of my car when i picked it up, it was missing my serpentine belt, I went back in to ask for my belt back since " they were trying to salvage my alternator " they might have missed it but no they said they never took my alternator. (In a very rude way) So what was I paying a 100 dollars for an " engine diagnostic " ? You guys could've just put a belt in my car and would've been so much less trouble. Did you guys even lift up my hood? Turns out the belt was all I needed for my car. Not a new battery or new alternator. I would be careful with this location because when I was there the guy in the blue hair started giving someone else the run around over the phone. By the way I left a review on Google and the owner had the audacity to say " we're happy you're happy " . As professional I thought pep boys were. They are not. Please steer clear. read more

Pep Boys - Owner's response on Google. - Auto Repair Near Me - West Valley City, Utah

These guys are pushy and they force you to buy things you don't need or they refuse to service your car, very rude customer service as well, Blake is a real asshole, I guess making 12 dollars an hour makes these idiots arrogant,I would highly recommend not going here for your tire needs read more

This shop made sure my truck was well taken care of and fixed to my liking.The price wasn't to expensive

If you're looking for honest and great mechanics to work on your car, come to this pep boys location! They truly care about people and will give you honest advice about your car. Daniel, Aaron, and Jason not only fixed my car for a great price but also made my time waiting there enjoyable. I can't speak for other pep boys locations but this one in west valley, UT is the BEST! read more

Very poor customer service. I make an appointment on their web site, I get two confirmations and when I get there, I get the, "Oh, I'm sorry, but there is only two of us and there is a 2 hour wait" followed by the same old bullshit about their antiquated system not being able to communicate with anything other than a TI-Calculator. If they are that far behind in technology, how can they properly provide service for anything newer that a 1980 VW Bug? Why would I wait around for to hours for such crappy customer service. I think that Quidos Oil Sevice in the back alleyway is a much better place that this for tour car care service. Stay clear of this place at all costs. read more

My husband and I dropped our vehicle 3 and a half hours ago. My husband called to get an update and had him on hold for 15 minutes and forgot about him. He hung up and called again and had told him they hadn't even started our car for a COOLANT CHANGE!!. They're super under staffed and unprofessional for not being upfront. This wouldn't have been a problem as long as communication was kept. Update: As soon as I got there. Mariano got my SUV working on and he offered me a free oil change for the inconvenience. But this shop is way too understaffed!!!!! read more

Daniel, Erin and Anderson are a very personable approachable and professional team. Answered every question I had and helped me further understand my issue. Quick work ethic, and a tidy waiting lobby. Will definitely be back. read more

Really helped me when I was in need!! Thanks Steven. Had an awesome experience. I will come back to this location.

I don't have a long winded, comprehensive review. I just want to say they had what I wanted, and the two gentlemen who waited on me were GREAT. The perfect sense of humor to fill my tired morning hour... I needed some 3A 12 volt fuses to replace the one that just blew out and rendered my ciggy plug cooler useless. Panic! I stay around the corner at the Country Inn & Suites twice a week, and this cooler keeps my return food (I drive a truck between Reno and Salt Lake City) cold while I sleep and await my return trip. Got my fuses, and a good laugh. I'll be back, for sure. They signed me up for the "Pep Boys" buying club, even though the nearest store to my Carson City home is in Reno. Hey, never know when I might need it, no matter WHERE I am... read more

See all

Daniel has helped me every time I've come here and he has always been such a delight! Makes me feel really welcome! They know what they are doing and are so helpful in explaining to me exactly what is wrong with my car. Would 100% keep coming back! And would recommend to others too! Or not, maybe i wanna gate-keep this place! read more

I have not written many poor reviews but I must warn anyone that goes for service there. The sad thing is when I advised the store manager of the situation he is completely clueless on how to manage people and processes. When I discuss the situation with him all he had was excuses. Pep Boys how have you promoted someone like this ? Extremely poor service and failure to back up their products or their decisions. Buyer beware when you go there I hate to see anyone have to deal with this poor management. When I advised the manager, the sales man sold me the wrong tire he said I should have done my research?!? I told him I came to there for their experience and trusted their expertise, and he said they just put them on and I shouln't trust his salesman. Are you kidding me? Then they had me go onto tirerack.com and order the wrong tires. Completely frustrated!!! What happened to customer service and standing behind your product? read more

Took my Durango there because I had a check engine light on ended up spending about 3 thousand dollars to get it fixed but the issue was never fixed and I still paid the money I took it back and they tried to tell me it was something else one of the parts I paid to have fixed I had the mechanic at my job look at it and they said it still had all the makings from the dealer don't ever take your car here they will rip you off read more

Not recommended! Did you ever feel like you were being swindled? That's exactly how I felt when I took my car to Pep Boys in WVC. I felt like staff were dishonest regarding repairs that were needed for my truck and did not get service I was promised upon arrival. Highly disappointed and the store was completely empty.. now I understand why! read more

Really helpful. They found me a pretty good price for a set of tires Guys there are really knowledgeable and friendly I ended up going another route at the end of the day but these guys are still awesome Just found my set of tires for about cheaper elsewhere read more

Service varies greatly here. Day 1 = A rep is at the front desk ready to help you. Day 2 = I wait 5 minutes before a rep shows up at the front desk. Seems like really poor practice here to not have someone ready to check customers out at all times. May hit your bottom line as I saw someone leave because there was no one at the front desk. Pro's: - Like most other Pep boys Con's: - Service is variable - This place seems to have less selection than the Sandy Pepboys I went to read more

My husband and I took our truck in to get our flat tire fixed and ended up replacing all 4 tires for a great price. We also bought some items that we needed in the event we needed to change a tire ourselves or tighten the lug nuts on our truck. The lady who checked us out, Patricia, was nice enough to give us a discount on our purchased items. The entire staff was all around helpful and efficient. Very happy with the service. read more

Got tires installed no problem. After I got my truck back there was grease all over my rims and car. They also didn't set the pressure sensors so I had to come back and they still didn't know what they were doing. read more

Well where do I start. I scheduled an appointment 2 weeks in advance to have tires installed at this Pep Boys after previously purchasing the tires somewhere else. The tires were eventually shipped to the store. When I arrived to have them installed, the tires were nowhere to be found, even though I had a receipt stating they had arrived days earlier. When on the phone with the shipper they stated the tires do show they had arrived at the proper store but were willing to send the tires again to the same store free of charge. The Pep Boys clerk (whom I found out was the manager that day) swore up and down to the shipper that they didn't get them, didn't recognize the name of the person who received them. I eventually pulled my tracking shipping receipt from my phone and found the name of the person who had signed up for the tires. Again, the Pep Boys manager said to me we have no one under that name. However, from his reaction, I could tell that he recognized the name. I discreetly asked another clerk if they knew the name on the receipt and oh surprise, yes she works here! A few minutes later, oh miracle, my tires were found. The Pep Boys manager mumbled a light apology. Results: I lost one full hour of my time waiting for them to locate my tires, waited for another 3:30 hrs to have them installed, was placed in the waiting area with no TV on and pretty much was ignored for over 4 hrs. To top everything else, I had to ask for my car to be removed from the lift, they had forgotten about me lol. The "manager" checked me out, no apology, wanted me to wait in line to check out. Wonder if it is b/c I am a woman from another country. Anyhow, I hope my tires are installed right b/c customer service at that location is definitely not their strength. UPDATE 09/18/2019: After my review and complaining to corporate, the manager gave me a call and sincerely apologized. I was even offered a couple oil changes for my trouble. We shook hands and all is now forgotten. I left him with a message: "I may be a small woman w/ a foreign accent but don't judge a book by its cover..." Hopefully, he learned something that day. Time will tell. read more

Honestly, I should have just gone to Master Muffler to see why my brakes were squealing. I brought my car in 2 hours before closing for a brake inspection and I didn't get my car back until the next day just before closing. The service manager is a joke too. All he does is give excuses as to why things aren't done as quick as they could be. I get that you were understaffed, but shouldn't the service MANAGER know how to fix a car too? I feel like I was over charged as well. I was originally quoted a certain amount and then was charged $10 more. I honestly feel robbed. Again, I've learned my lesson. I'll be going to Master Muffler for my brake needs. read more

My husband went to get his horn and tires fixed. While they were "fixing" the horn they told my husband they found a hole in the air conditioning condenser. Umm, the air conditioning was working just perfectly an hour ago on the way to the pep boys location. Now it does not work. I don't know what they did but this is extremely fishy. Keep an eye on this business. I am very hurt and very upset that they would do this. UPDATE: we took the car back in and told them we think the mechanic did something since it was working just fine before we took it in. They took a look at it and actually owned up to it. I was very impressed with this. They ordered the condenser and they did end up fixing it. My husband and I had a trip to California we needed to take for business and the air conditioner was not working properly. Going through Vegas and Baker was miserable. It was extremely hot and the air conditioner was not working. This caused my husband and I a bunch of stress. Now we have to take this back to them again... UPDATE: My husband took the car back to them and told them what was going on. they told him they would not even touch his car because my earlier review mentioned that I might need to get a lawyer for this one. They told him they will not work on cars when I am threatening legal action. If I removed that I am threatening legal action they will fix it. So i removed that part of the review so that they would fix the air conditioning that they broke. So They said it was probably over pressurized and a cut off switch was tripping. They said they will bleed off the extra Freon and that should fix the problem. When we got the car back the air conditioner was finally working wonderfully. Then the HORN WENT OUT AGAIN............. This has been the most frustrating experience ever and we will never ever go back to pep boys. read more

High Priced and not great customer service. Quotes are always high. Definitely not coming back. Said stuff needed to be repaired for 600 dollars. Told them IM GOOD and went got my repair for 300 dollars Cheaper. WONT BE GOING BACK! read more

I never leave reviews. They aren't worth my time; however, my experience at pep boys has been so incredibly negative that I am taking the time to write this review. If I could give negative stars, I would. My father ordered me tires online for christmas. The price was great for a good quality snow tire. We scheduled an appointment to have them put on. I showed up for my appointment on time and was told they don't even have the tires in stock. They sent me to the pep boys in West Valley, who did show the tires were in stock. I schedule a new appointment and again show up on time. At this appointment, there is at least a friendly front attendant to help me. However, they can only find 3 tires. So, we decide to put 2 tires on at that time and 2 tires on in 2 days. Unfortunately, they didn't say the card the tires were purchased with needed to be present to get the tires. So, because my dad purchased the tires online and was not present, we rescheduled again. I show up today with my father, again on time for my scheduled appointment at 9:30. The person working the front desk seems scattered and says he will be with us momentarily. At 9:45, after answering his cell phone, he starts to help us. We ask how long it will take and he says 1 hr 15 min. We leave and come back 1 hour 15 min later and they have just barely pulled my car back. My father tells them he is in a hurry and needs to pay, and it takes them 15 min more before they ring us up. They also let me know I need a new bolt and lug nut, which will cost another $50. So, I sit in the waiting room for another 30 min and then find out they don't have the part in stock, and it will be at least another hour. So, after 2.5 hours from my scheduled appointment I'm feeling incredibly frustrated. I have an appointment to get to, which I'm now going to be late for. I voice my frustration and their response is, well we didn't do this to your bolt. Finally, 3.5 hours after my scheduled appointment my car is done. Except now the bolt is $60. I don't think the $100 saved on tires was worth the time and frustration that went along with it. In total, i spent 5 hours trying to get tires on my car. Not to mention the gas money spent to drive from one store to another and still having to go back to that store on a 2nd day. The customer service was horrible, as was the store and service manager. The only person that was at all friendly and apathetic was the guy working the front desk. There was no point in scheduling an appointment or purchasing the tires prior, because they didn't honor the appointment time and the purchase actually took place in the store. They fail to give you the necessary information at the time of the online purchase to come prepared. It was just one of the worst experiences I have ever had at any store. Save yourself the time and frustration and go somewhere else. read more

This Pep boys location was very helpful! I always get my car service in Pep boys and they do a really awesome job in taking care of customers need. read more

Went into this Pep Boys this morning to get oil filters and oil for two new vehicles needing a first service. The catalogs available for filter fitment were from 2010 and 2012. I asked the staff about it - "The filters for those vehicles have not changed. What's listed in the old catalogs will fit." One of the vehicles is the new 2014 Jeep Cherokee - it's not even listed in those old catalogs. I left without making a purchase. read more

I just got my brakes done and my oxygen sensor with pep boys. The guys were friendly and I appreciate that. My brakes was fixed like new. There are few things thay has me wondering. They ordered the oxygen sensor part for me and placed it with a "new" one. The following day, my light on my dash board turns on again. It makes me wonder if the guy really replaced it or did nothing to it. I came back and the problem was the same. They told me, they usually get it right the first time. It makes me question their honesty and credibility. They were nice about letting me know about the problem. It's not too bad. I WILL update this next time my sensor comes on and see how they respond to it. read more

Very friendly, knowledgable, honest employees. Had an experience where they didn't provide the correct product by mistake, management was quick to apologize and make things right. I have used this Pep Boys for years and have always received the same grade A experience. Great products, employees, and service. Would recommend buying tires at this location. read more