Every employee I've met there had been very friendly. My only problem is the pizza. When they changed buildings, i don't know what happened but the pizza has gotten bad. The taste of the pizza is disappointing. Also, i think the prices for birthday party bundles is too expensive. Especially when you're not really getting enough for their set prices. read more

Pepi's has always been one of my favorite pizza places to go. Yea, half of it is just the family/kid friendly side of it. Used to go their with my family, played games with my brothers and cousins. Love the food as well. Only complaint is it's a little bit more expensive then you might be expecting. The place isn't quite what it was years ago, but I think it would still be a good place to go with families and kids. Arcade plus pizza equals a good night read more

Pepsi was the place to go when I was growing up. My husband and I went there last night so that he could try it for the first time. He hated it and I don't like it so much anymore. It was point out that it is like pizza you give to kids. After paying $30 for a small cheese pizza 10 wings that were just honey and no garlic and 2 salads we left not pleased. My husband went to were the old Big Cheese was and got 2 amazing slices of pizza for $4.. Looks like Pepsi has lost another customer bc they are over priced and the pizza is bad read more

Their meat lover is loaded... can`t over emphasize this best in this area... bar no others!

Meh definitely describes it. The pizza was underdone but decent tasting. The video games are from the 80's and haven't been updated since Reagan was in office. read more

They used to be good years ago but not anymore. The delivery guy looks stoned all the time, the pizza is subpar to what it once was. They had tried opening multiple stores at one point but the subpar service, and subpar product forced them to close all but the main store. If you feel you must order from them make sure to ask for extra everything you want on it, including cheese. Though at 1.50 per item that might get expensive, but if you don't you'll wonder if they even put the items you wanted on it. ALWAYS ASK FOR EXTRA CHEESE, if you don't you'll get mostly sauce. The wings are always dry tasting and unpleasant as well. Basically, STAY AWAY FROM THIS PLACE AT ALL COSTS! read more

Same pizza as always but the service is seriously lacking. People do not seem happy to be there.

Greasy pizza with too much garlic. Antipasto salad is a joke. Iceberg lettuce with 1/2 tomato and 2-3 olives (and pricey at that). I know it's an Oneida institution, but give me Pizza Hut any day. Service is spotty, and not always friendly. read more

Oh Pepi's of old...what happened to you? Is it me? Did I leave and get a taste of what pizza is really supposed to taste like? Because honestly, I used to compare every slice of pizza to what I *remember* your pizza tasting like. Did you change the recipe? And seriously. You're in central New York - you know that wings are one flavor, with three levels of spicy - why would you try to get all gourmet, and have flavored chicken wings? You should be ashamed of yourself. I'm still giving you three stars for the retro video games. That's still awesome. read more

Blah-Pepi's used to be the best in town, but when Tony stepped down everything changed. The wings are a waste of money, while the sauce is good-they have been raw on more than one occasion! The staff is not very friendly or efficient. It's better than Little Caesars... read more

Pepi's is the standard I use to compare against all other Pizzas. If you like greasy pizza, it doesn't get any better than this. The sauce, dough, and cheese are all superb. read more

Ordered a small pizza and 10 (jumbo) garlic/parmesan wings. Pizza was bland and very undercooked, wings were far from jumbo and had a fishy taste to them. After telling them about the wings, our server said it had to have been the parmesan that made them taste that way. Wings were taken off the bill. Needless to say this was my first and only time there. Never again. read more

I really don't understand why so many locals like this place. The pizza here is ok at best. The cheese tastes artificial and greasy, and the sauce is rather flavorless. The worst thing about Pepi's though is the service. I have never had good service here. Most of the waitresses act like they hate their jobs, and it creates such a negative atmosphere. The food also takes forever to come out, even when it isn't busy. I gave this restaurant so many chances just because it seems to be treasured by the local residents, but it just doesn't measure up. If you want good local pizza and friendly service, go to Christopher's instead. read more

Out of all the people who said this is the best pizza and crust around, I want to thank for the heads up on NOT getting any more pizza!! I wasn't impressed at all with crust where it still taste doughy. The hole experience just made me think I was back in grade school because that is how it looked and taste. Just not a fan of the tiny square pieces. read more

I love the atmosphere and nostalgia of this place, but I'm not sure why so many rave about the pizza - it's good, but not great.. and forget about delivery- by the time it gets to your house it's soggy. To top it all off, their prices are steep. That said, it's a great place to go as a family as they have an awesome game room with a mixture of new games for the kids and vintage games for the adults. read more

My favorite pizza in Oneida. There's a reason they have been around forever. Everything is good but the pizza and polla are the best.

Love the waitress, she's a doll. After that it went downhill . Wings are barely cooked and like no corneal under pizza, it came loaded with meal. As we are my husband said this tastes like old ingredients. He must have been right as we both have stomach aches. It's never been awesome only tolerable last 40 yrs we've gone. Will reconsider that option and go back to homemade pizza read more

Can't go wrong with the stuffed Pepi Special and fried dough. The half priced wings on Mondays are a good deal.

Great pizza!!!! Ordered the stuffed pizza and spicy garlic boneless wings, and what a great dinner!!! Service was great as we were at a hotel near by!!! Will go there everytime we come back!!! read more

Best pizza. My family always looks forward to going back when they are in town. My favorite is the crust. Their subs are also amazing g. Some of the ole gang still works there. read more

Terrible service, was there almost 2 hours and didn't even get a complete meal. What we did get wasn't very good. The games are cool, but I liked the old building better. Much better places in Oneida to go for a good meal. read more

Pizza is always good, wings are small and over priced. Ordered bread sticks theast time we ordered. Word of warning, the bread sticks although tasty, are not worth $9 for what they give you. Save the money and order another pizza.... read more

They have the best pizza around. My favorite is the red sweeties and pepperoni pizza the wings are okay. Their waitresses are very nice always there to see if you need something. I also like the old-fashioned game room they have. read more

Best pizza I've had. Get it every time we're in the area. Delicious crust with the combination of the cheese and sauce...mmm. Savory and not sweet sauce makes the pizza. The best part? You get to play arcade games while you wait. read more

So the food was ok. But the service was horrible. All of the people's food around. Us got messed around. My family's wings and pizza went to a different table. They gave us the right pizza right of the table then the wings were fresh from the kitchen. So the table next to us basically got all of our food. Horrible no apologies or anything. Bad service do not recommend. read more

If you are looking for a Chucky Cheese like place this is for you. Good for kids but sub-par pizza.

My family has been eating Pepis for generations and it's the best. Heidi is my personal favorite server, she's always such a joy. There's not a single menu item that doesn't taste good. read more

Pepi's Pizza is my absolute favorite restaurant in the country. I've grown up eating its delicious ingredients as I've visited my grandparents in central New York. I've been many places and eaten lots of pizza pies but none compare to the pizza at Pepi's. read more

Nothing but problems! I have had bad service throughout the years! Every so often I will try a restaurant again after a bad service, well I called tonight....9:31 PM. I was asked pickup or delivery and I said I had a couple of questions..... 1. If the wings were half off today. Yes. 2. Are the boneless wings included? No. 3. If I order online, do I get the wing special price? No. I say alright, let me find out what my husband wants and I will call right back. At 9:39 I call back, the guy asks if I want pickup? I say no delivery. He tells me they stop taking delivery orders at 9:30. (Mind you I called after that in the first place.) I said, "So you are telling me I screwed myself over, when I told you I would call right back...I should have stayed on the line?" With a half laugh, yeah I guess so. Obviously Pepis doesn't want their customers. I won't be back! I used to order online regularly. I like to pay by credit card, so I use online services more, than trying to give my credit card info over the phone, (I feel safer),They boast about having a reward program, but you don't get credit if you order online. I sent communication through private message before and got no help to resolve the points issue. I have gotten undercooked chicken wings delivered before, so please if you decide to order make sure you get the 15 min wings! read more

We stumbled on this place just by accident, but what a great pizza experience. They make the best pizza we have ever had anywhere! They give you so many choices and options and the prices are family friendly. The place is huge and has a large game room attached. Don't miss out on trying this place. You will not be sorry you did. read more

Great atmosphere. Servers are fast and friendly, food is very fresh and warm. Great arcade also, with classic (bowling) and modern(guitar hero) games. Restaurant is very clean, and they even have a soft serve window. I love the very warm theme, and the kids love the toy metal train that circles the restaurant. Along with local memorabilia, this is my favorite restaurant.Thanks Pepi's! read more

Great Pizza! Me and my kids order from here whenever we get together. Service is ok. Pepi's just tastes like central New York.

Would have left half a star or no stars if I could. Had the smallest and worst wings I have ever had. Got a order of hot and bbq wings they were foul. My pizza was not much better there was no tomato sauce on it. I will never eat there again. I use to go all the time as a kid. Used to love this place now I am warning everyone stay away. read more

It's okay I guess. There is never enough cheese. There will be 2-3 slices with no cheese at all, wtf? I like my cheese golden brown. Every time I ask for it, my pizza is under cooked. I've stopped ordering pizza from them. read more

Stopped in for lunch today and our waitress told us about their specials for lunch. We ended up ordering the polla special that came with a drink for five dollars. When she brought our orders out my first reaction was these things are huge! In retrospect I think the wife and I could have shared one polla and we both would have been full. We ate most of our meal but had to leave some on our plates. The food was very tasty and perfectly cooked. It took a little longer than we thought it should from when we ordered to when the food was actually brought to the table but that can be overlooked when it's good. As big as these things are it probably takes a little while to cook them anyway! We would eat here again. read more

My visit to pepi's was by far the worst dining experience I've ever had. I normally don't complain that much about less than perfect service, but this was exceptionally bad. Our food took about an hour to arrive, (We ordered a basket of the fried dough as an appetizer and a small pizza to share). Like I said, after an hour, we got our undercooked pizza. Hmmm, no appetizer? The waitress said she forgot, and she could still order them. I was shocked she didn't even apologize at all, it really seemed like not a big deal to her. On top of that, the table next to use had been waiting nearly 2 hours for food. Once their food came, they were missing their chicken fingers, which one of the kids ordered because they couldn't have gluten. The waitress had the audacity to tell the mom that because they had been waiting so long, the waitress figured she didn't want them anymore. Keep in mind, this was the table next to us, it was like watching an episode of Candid Camera or Punk'd, trying to see how far you could push customers before the get angry or start cursing up a storm. I couldn't believe what I was seeing. The best part was the angry and annoyed attitude the counter staff gave that mom when she went to complain, as if it was somehow her fault? Stunning customer service. Long story short, my fiancee' and I both ate 1 slice, we got our bill (which of course had the fried dough on it, that we never received) and I left a few dollars for an 18 dollar bill. I don't know why I even left that much, I guess I felt guilty since I did eat a piece of that sad excuse for pizza. On my way out the door, I ran into another couple who was also leaving without paying. I've never witnessed such a mass exodus of people simply get up and leave a restaurant. Sorry for the long winded response, but my experience was so bad there it was almost comical. Needless to say, I won't be going back to Pepi's ever again in my lifetime, and if anyone ever asks about it, I make a point of telling them to never go there again. There are plenty of other places in Oneida where you can get a good meal, with competent and polite service. Pepi's is not that place. read more

Maybe I should wait a while before I write about our experience at Pepi's in Oneida tonight. This was by far one of our worst restaurant experiences on all fronts. Our waitress was less than pleasant and when she had the opportunity to apologize for the neglect she deflected all responsibility. We were celebrating my granddaughter's birthday. She had on a birthday button and a birthday girl sash. What waitress would not take this opportunity to engage with her guests and join in the celebration or at least acknowledge the birthday girl? Not our waitress. We had to ask for our drinks after 20-30 minutes, remind her we did not get one of the two salads we ordered, finally got our second glass of choclate milk after at least 20 minutes, never got checked on, had to go find someone else to get a take home box for our pizza and to get our check. Finally, once we decided we needed to tell management the girl at the front was speechless because apparently there was no manager there! Shocking! We wanted to voice a complaint and our waitress showed up! When I told her our experience was not a good one she responded "What table were you at"! She didn't even know I was one of her customers! That says it all. We will save our tip money for the waitress that makes us feel welcome. read more

This is a hometown Family business, that opened in the 1960's. They make great pizza, I get the "special" med 8 cut that's great, drive by on a weekend you will see how much business they have earned over the years. Everybody who lives elsewhere always goes to "Pepi's" when there home. Never disappointed. Love the place !!! read more

Long time fan of Pepi's. They have great pizza and have long catered to local youth groups, hosting several small banquets for teams I have coached and they have photos of local sports teams under glass on their tables.. They have been here for years and one of my first memories was of the original owner standing in the window flipping dough when I first moved to the area. While the pizza is great, recently made a discovery that I was previously unaware of. Wed-Sat from 11AM-3PM they apparently have a luncheon special where for $5 you can get a choice of several items (I highly recommend the sausage sandwich) and a beverage and it includes tax. I'm a big eater and the sandwich is huge with sauce and cheese and probably the best lunch deal in town. read more

Best sausage sandwich we have ever eaten!! We travel a lot and we often order in at a hotel in which we are staying the night and by far this was the best! The wings and salad were also tasty! If you ever pass through the Oneida, NY area be sure to stop in or order out at Pepis!!! We sure will. read more