Amazing!!! Really good service so many selections and they are here to find you the best selection…read morefor you. We got a Garry Bong and then went to get another one.

The worst customer service!!! Not helpful and very rude guy , never seen something like that in…read moresmoke shops in Chicago area , definitely not recommend

One of the few knowledgeable, tobacco shops in the area. Go to Lou's it's the place to choose..read more

CBD cartridge was defective. Exchanged it. New cartridge works but doesn't taste the same as last…read moretime. Started to cloud and leave residue on side. Floaty stuff in the cartridge and tastes nothing like the last cartridge of the same flavor. I don't trust them anymore but historically they have been good. Their supplier is either scamming or they selling returned cartridges snd customers are scamming them. Mario Carts in packages with a different brand name. They are selling fakes here clear as day. Get your CQ in order

The owner is cool guy and hooked me up when the other shop (North Milwaukee Avenue) closed early -…read moreunderstandable on a slow Monday in frozen February Chicago weather - and directed me to other shop and told other store to hook me up and they gave me good deal from already good selection.

Stopped by here yesterday after work to get a pack fast light coals to light up my Hookah at home…read more The coal was priced fairly and the store had lots of other things as well but the store was out of all posh flavor's and I was hoping to buy one. Customer service was fast and friendly. Definitely recommend this business to all local smokers.

I have been going to this vape shop for about a year now. Sadly this is not where I bought my vape…read morepen from, but is now my go to place. Honestly I'm waiting for my battery to die out so I don't feel bad wasting this pen. They have flavor samples available for e-juice. Unlike other places they have a binder with all the flavors numbered, and organized by brand. This makes it a million times easier to find the sample tank for trying flavors. They are also very patient, and knowledgeable about their products. I am still a bit new to vaping so I always go there for my questions. It is very nice to find a place run by cool people. Often vape or smoke shops are run by people who pressure you into sales. There is a vape shop closer to me, but I always feel them pushing me to buy more so I rarely go in there. Stay awesome!

My go-to neighborhood vape shop. Friendly, informative, and straightforward. Not always trying to…read more"upsell" you like some shops I've visited. And they have a great selection of juices. Highly recommended.

Today was my first time here and both gentlemen were very respectful, knowledgeable, and…read moreunderstanding of what I was looking for. I'm not knowledgeable when it comes to CBD and the gentlemen were great at suggesting what I should try, why, and how it works. Had a chat about why I was looking into CBD and they are very down-to-earth and cool guys and helped a lot and good prices. Definitely will be back.

Went in here the other day to grab some Kratom and ended up finding my new spot. Great staff, very…read morehelpful and nice. I didn't have time to look through the whole store, but they've got a great selection for your smoke shop needs.

I've been going to Smoke Depot for about 2 years I think? They always have what I need. The guys…read morewho work there provide excellent service and they're really fun. Their prices are an outstanding value, And the selection is unbeatable! Each time you make a purchase you collect points. The points can be used for a variety of different products. I highly recommend!

No returns allowed no signage in plain view except by the cash register with a flower po on top…read moreof the sign so it not visible customer service is not so great I walked around looking for what I wanted and got no response for 20 minutes or so there no return policy will keep me from even shopping here or recommending them staff seem sketchy.

Best vape shop in Chicago! Joseph and Alan are some of the nicest people I have ever met. They tend…read moreto your needs and questions thoroughly. The shop also has really cool stuff to look at. I found myself getting distracted by their cute decorations. I will be coming back to purchase candles. Love supporting AAPI-owned business!

Went in to Lux after several failed attempts at other vape shops…read more These guys have the goods and the knowledge to back it up. Fantastic selection of juices, glass and extras Like chilling, papers, wraps and more. Prices are great and service is even better. Staff is super friendly and more importantly, knowledgeable. Store is clean and well thought out. Didn't have to sift through garbage products placed gratuitously and overpriced to find what a real vapor needs: Juice, mods and batteries. I am now a regular and have my go to shop. Soooo glad they are open in the neighborhood as they are a welcome addition of quality retailers that have what you need. Thank you Lux! See you on my next coil run!

I bought a Juul here, and the owner was thoughtful to suggest I open it and try it while I was…read morestill in the shop, in the off-chance it didn't work. It worked fine, but that was a good call, thanks!

We've gotten a lot of stuff from here. They have a decent selection of glassware and other…read moreaccessories. Pretty reasonably priced and sometimes they will offer you on the spot deals. Not as pushy as you can experience at some of these places.

Counter rep was on point and knowledgeable. He took time to explain everything. I would recommend…read morethis business.

I came in to this store as it was close by to where I was staying while visiting. I was immediately…read moreimpressed by how clean and spacious the place is. Everyone was very welcoming. We were helped by Arturo who gave us recommendations. Arturo does an exceptional job of explaining each product. He is also very friendly and nice. Overall, we had a great experience. They had a labor day sale going so we were able to save as well. Definitely recommend this place.

UPDATE FROM LAST REVIEW!! i went in yesterday for my pickup…read moreorder and they carefully checked to make sure everything was in my order! service was lovely and the staff was nice. definitely better compared to how it was a few months ago!! thank you nirvana!