Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

I couldn't have asked for a better experience. Sham was an absolute joy to work with. She was kind…read moreand considerate in helping me with the account issues. She took her time and answered my questions and resolved my issues. You don't find customer service like this these days.

I was having the smell of oil in my home every day. This was only made worse after the summer…read morecleaning. It turns out that the electrodes were slightly misaligned, causing a small accumulation of oil within my unit. Unfortunately to get to this resolution, it took a 1-star experience. A very unhelpful technician (1-star) came and went in less than 10 minutes, telling me he couldn't smell the odor so I'd "need a second opinion". I called back to SMO for further assistance. Tyrisha Monroe assisted me (5-stars!). Each time I called in, I spoke with Tyrisha. She was extremely courteous, understanding, and helpful. She immediately scheduled a more experienced technician to my case. Within a few hours, Reggie was at my door (5-stars++!). Reginald Morton has serviced our furnace in the past. He is extremely professional, wise in his trade, and a genuinely nice man whom I gladly welcome into my home. Reggie worked hard, trouble shot the issue, explained everything to me, then made sure the entire space was nice and clean before he left. I have always been impressed with Reggie's quality of work and kind demeanor. After today's experience, I requested that he be tagged as my preferred technician (I'm not sure if that's a thing, but I certainly hope it is!) --as long as all you Yelp readers don't start requesting him to the point that he is not available when I need him. ;D Well done SMO, you have two extremely professional employees who care about their work. They deserve your acknowledgement. In this day of so many people being more interested in themselves than their job, this was refreshing.

You can't go wrong hiring JD! Great experience and went the extra mile on a Saturday to fix our HVACread more

I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Quentin came on a weekend morning to install an induction cooktop I had gotten on Amazon. He did a…read morewonderful job. I will definitely use his services to repair and replace our aging appliances. His prices are fair and he is a consummate professional.

I am highly disappointed with the service I received from this company. They were contracted out…read morethrough my home warranty company to repair my hot water heater and at first, things seemed positive. The part was to be ordered and the "front office" would be in touch. The glaring issue I had was that I was never kept in the loop. I had to email for an update days later because I wasn't called. They stated via email the date the part should be there. When that date came and went, I had to file a complaint with my home warranty company to get an accurate date from him (that I heard because I was on the other line). When the dates he relayed to my company came and went with no update to me or them, I had to bail. The company tried to reach back out to him before reassigning and he never picked up nor responded back. He didn't have the common courtesy to let me know anything nor apologize for the constant slide in the dates. Instead, he just ghosted....never to be heard from again. I feel the entire interaction was very unprofessional. Not to mention, the price that was quoted was much more expensive than what I got the system replaced for by another company (by approx. $1500). The new contractor actually laughed at both estimates that were given to me by On Q Services to replace or repair. As a woman, I feel I was being taken advantage of. I do not recommend.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

When our A/C had the audacity to die at the end of summer right during hot spell, we knew it was…read moretime to replace our aging HVAC system. Out of dozens of quotes ranging from big box stores to handymen, Southern Pride quickly rose to the top of our list. Not only did Southern Pride offer quality equipment at a competitive price, but they also did not hesitate to answer (numerous) questions. Never once did we feel like we were being pressured or misled. In a world where many HVAC companies claim their equipment is the best, it is rare to find a company that will take the time to explain honestly the pro/cons of different systems. Southern Pride offered a variety of equipment setups and financing options to meet our needs (and limited budget). Travis, was exceptional! Throughout the process, he patiently explained terminology and helped us find the best solution for what we needed.

Awesome company, great customer service, very friendly staff. Our technician Mark was amazing. They…read morerepaired our system in speedy fashion, work was top-notch and they gave us multiple options for service call in the future. I can't recommend this company enough, best A/C and heating company in all of southern Maryland. Five Stars ALL THE WAY!!

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

I don't write many negative reviews, but I feel obligated to share this, I do not trust this…read morecompany. Logan's Mechanical misdiagnosed my 2022 furnace, claiming the gas valve was defective when the real issue was corroded gas burners. They quoted $500 for a valve that retails around $200, and a total of $1,500 for the replacement which is extremely expensive based on standard pricing. They also failed to check whether the unit was still under warranty. If I had approved the repair, the actual problem would have remained and I would have paid $1,500 for nothing. I tried to resolve this directly, but the supervisor said he would call "when he has time." It has now been about a week with no follow-up, only contact from assistants. I recommend getting a second opinion before approving any major repairs here.

Very friendly, helpful and responsive - including at the holidays!…read moreWe had a lot of family coming for the Christmas holidays to stay with us and one of the 3 toilets was not working right. Chris came out same-day on the day before Christmas Eve and helped us resolve the problem. Very much appreciated!

Hello , i just wanted to take time out to personally thank eric for coming out to the southern…read moremaryland blue crabs stadium and not only showed up in a timely fashion but in co-vid protection gear. And very quickly and swiftly took care of our plumbing needs and at a fair cost.. Super hard to find plumbers with reasonable rates. Look no further than A&E plumbing.. We look forward to doing business again.

I love this Company! Their service call fee is the same on Sunday as it is on Monday. They are fast…read moreto respond and every time I've called they came the same day. They were knowledgable and didn't come in trying to sell me on everything they could possibly offer. I had three companies give me quotes and inspections before them and they all said, the unit needed to be replaced and provided an astronomical price. I called Jay's, the owner actually told me my unit could be effective for a few more years with proper maintenance but still gave me a quote which was much lower than others. I had my unit 3 more years before replacing it. I highly recommend this company, I don't know what I'll do when I don't live in their service area!

From the owner: Whether you want to repair your existing HVAC system or replace it with a new one, we can help you…read more Turn to Jays A/C and Heating for complete HVAC sales, repair, and installation services for residential and commercial purposes.