I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Did a great job when my "New" HVAC system on my home I purchased a few months prior started…read morecollecting water. The tech Brandon was knowledgeable and kept me updated the entire time. The only reason I wouldn't give it five stars is because whomever I booked with didn't properly explain how the pricing worked beforehand which would have influenced my decision to use this company or not. The overall total was pricier than expected due to this and the price of parts but well worth it as my AC is functioning better than ever. Other than that great work!

TLDR: Problems with responsiveness and communication. Unable or unwilling to acknowledge or take in…read morehow they've been treating their customers. Makes me wonder if it's all just an attempt to upsell. Wouldn't recommend. R&M came to my house for standard HVAC maintenance visits in March and September of 2025. They seemed to be reasonably priced. I can't speak to their competence in conducting these visits because they didn't find anything wrong with the system, and it's hard to evaluate their expertise under those circumstances. During the September visit, the technician said that I should have my ducts cleaned at some point during the following year, and that the technique they used would require them to remove all of the registers in the house and probably damage the surrounding paint, requiring repainting. I have been considering moving, and I thought it would make sense to wait on the duct cleaning, since I would repaint the rooms before putting the house up for sale, and any prospective buyers would be happier with vents that had been freshly cleaned. Six months after I was told I should have a duct cleaning within a year, it was time for my spring maintenance again. I called R&M at 1:23 pm on March 26, 2026 using the number I had saved in my phone from calling them to schedule in the past and got a weird automated message before it even rang asking me to tell it who I am so it could see whether the recipient would take my call. I thought there might have been a mistake with the connection, so I hung up, checked the number, and called back about a minute later, getting the same message. I told the automated voice who I was, and waited. Then I was told the recipient wouldn't take my call but I could leave a voicemail message, which I did. I left my name and reason for my call, and told them my phone number twice. When I didn't receive a call back, I thought there might be a problem with their phones, so I looked up their email on their website, and sent an email to their listed address (info@rmaircontrol.com) at 11:42 am on March 31 saying I had left a message that wasn't returned and I wanted to schedule my spring maintenance. I got no response. I wondered if they had closed, so I checked them out on Yelp and saw that they were supposedly still in business. I sent them a message through Yelp at 4:44 pm on April 2, saying I had tried to get in touch previously by phone and email, hadn't heard back, and that I would appreciate a response. Their response at 8:40 pm on April 2, which was forwarded to an old email account associated with Yelp that I rarely use anymore, said that their estimate was $95 and "We have the week available." When I sent them a message a few days later -- HI - Thanks for getting back to me. I'm not sure what timeframe "the week" is. What is the best way to get in touch with you to talk about specific times for scheduling a maintenance visit? Thanks -- they sent a message back at 9:03 am on April 6 that said "I do have availability from next week Tuesday." My reply sent later the same day said, "Do you mean tomorrow the 7th or the following Tuesday the 14th? This is getting to be a frustrating experience. Before we move forward, will you please tell me why you didn't answer my phone call or return my phone message, didn't answer my email sent to the address on your website, and are refusing to give me contact info to have a phone conversation with you about scheduling? This is very a very different experience than in previous years." They said, "We're sorry, but every time we email you back on a response it takes you several days so we do get booked up very fast." They subsequently sent me a message on Yelp alleging that I had never before emailed or called them or used their company for services, which is untrue. I have verified payment to them and an invoice from R&M Air Control. So I sent an email to the same email address I emailed them at before (used the "reply" function) with a copy of my original email to them on March 31 and a screenshot of my cellphone log showing I had called them on March 26. Their email reply (which proves my original email was to a working account controlled by R&M) to me said only "4/14 after 2 address," which is kind of disturbingly incoherent. I'm not sure what this was supposed to mean. They have left me wondering if they are reasonably priced and initially responsive to try to get you to buy a service that costs many hundreds of dollars, only to blow you off if you don't immediately take them up on it, or if they are just extremely incompetent, disorganized, and unable to communicate in any kind of reasonable way with their clients. In either case, I don't recommend them. Can you imagine what it would be like working with them if an actual repair issue arose? I wouldn't want to. I'm frustrated because now I have to look for a new HVAC company, and prices go up the later in the season you schedule this kind of maintenance. Very disappointing.

Was very prompt and pricing was fair! Will definitely use again! Told me what was wrong with my…read morefireplace and how to fix it, Z

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

DO NOT USE THIS COMPANY!…read more I called for a service to have two vents checked because little heat is coming out. The customer representative (a lady) said my home is out of warranty (2 years) and they will not service it. That's understandable. But when I asked will you do a paid service, she said no. No friendly customer service either. No I see why their rating is poor.

This company sent their foreman Henry to my home as we have had issues to heat a portion of my…read morehome. Henry stated that he has to move the thermostat at a new location to fix the issue. My home is less than a year old and southern Maryland is the company who installed the heaters. Henry picked out the location where the thermostat should be relocated to. By the time a report was generated, the entire story changed and the report now states that the thermostat is in the correct location. They do not want to fix the problem as it will incur cost. When I called the office, the operator refused to get Henry nor the president on the phone. Stay away from this company. I am glad that I didn't purchase their maintenance contract to cover my heaters.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

I don't write many negative reviews, but I feel obligated to share this, I do not trust this…read morecompany. Logan's Mechanical misdiagnosed my 2022 furnace, claiming the gas valve was defective when the real issue was corroded gas burners. They quoted $500 for a valve that retails around $200, and a total of $1,500 for the replacement which is extremely expensive based on standard pricing. They also failed to check whether the unit was still under warranty. If I had approved the repair, the actual problem would have remained and I would have paid $1,500 for nothing. I tried to resolve this directly, but the supervisor said he would call "when he has time." It has now been about a week with no follow-up, only contact from assistants. I recommend getting a second opinion before approving any major repairs here.

Finding quality contractors and vendors seems to be becoming increasingly difficult nowadays. YOU…read moreCAN TRUST THIS TEAM!! I had the misfortune of having my AC go out during one of the hottest weeks of the summer. Yelp reviews led me to contact C&V Services. Carlos (owner) was very responsive. He came out and quickly diagnosed the issue as low refrigerant. Afterwards, he assessed the rest of my unit and made suggestions to keep it running more efficiently. He also explained what repairs I made need in the near future. At no point did I feel pressured into repairs that I didn't need. You can tell Carlos and his team value honesty, clear communication, and quality workmanship. I absolutely recommend them to anyone who is looking and I plan to contact them should I need any services in the future (*knock on wood, of course!)

My air went out during the July heat wave. It is so hard to find an HVAC company that doesn't feel…read morelike they're taking advantage of you. I discovered C&V Home Services had been used and recommended by a Yelper that I trust., so I decided to give them a try. I followed up on the online appointment that I made...(I think the system may need some work). However, I was able to make an appointment once I called for a time that didn't require me to miss work..that's definitely a win. Carlos was respectful and knowledgeable and tried his best to explain what he was doing and why to try and fix my problem. Carlos correctly diagnosed and fixed my issue. I'm a loyalist, treat me right and you have my business. I will definitely be using them for my HVAC needs.

I reached out to the State of Maryland and no HVAC license is under Jerry's name. Plus the…read moreequipment he installed was used and useless. PLEASE STAY AWAY FROM THIS COMPANY!

Horrible service! He does not know what he's doing. He left a crack pipe in my home and charged…read moreme for his lack of knowledge. DO NOT use this person.

WELL, I THOUGHT I had good service! Call on June 17 for an annual maintenance check on blue…read morecoupon, told me there was an issue so I had to pay for Service Call. I did, now here I am standing in a sweaty hot house again!! Thermostat 64, temp 88 GOOD SERVICE IS SO, SO DIFFICULT TO FIND

I'm done using them. I have been a customer for more than 10 years and have always had a good…read moreexperience. They installed my new furnace. I've always called them and have never had an issue. Today, I'm DONE. They just charged me $495 for a service call to come out and replace a thermostat that I could've bought at Home Depot for $100. My jaw dropped. I get that they have labor to cover. I get that. But this is ridiculous. Then I called to ask why, and the receptionist said (and I quote) "I can have him turn around and take the unit off the wall." Are you kidding me??? I will NEVER use them again. Create customer service by the way. Nice reponse. Never again.

Bennett Air was assigned to me through my home warranty company. The claim was placed on 09 OCT…read more2021. Bennett Air contacted me on 12 OCT 2021 and offered to send a technician out the same day. I asked if one could be sent the next day and this was not an issue. The Outdoor Unit for my HVAC was not properly functioning over the Holiday weekend. Warm Air was blowing, but the blades were not spinning. The technician that was assigned, quickly diagnosed and corrected the problem. He even helped me locate and change the air filters in my home. He also provided a quote to change the filter on my humidifier that is connected to the HVAC because insurance does not cover it. In my opinion, this organization went above and beyond to deliver amazing service. I will definitely utilize the services provided for the upkeep of my home. I also like how I was updated from the time the technician was headed my way until everything was finished. I think this service was provided by the home warranty company.

On February 6, my furnace stopped working. I promptly filed a claim and was referred to Bennett Air…read moreLLC for service. Despite temperatures dropping to 3 degrees that weekend, no technician was dispatched until February 9. On February 9, a technician evaluated the furnace and diagnosed the issue as a blower motor failure. He removed the blower motor, fan, and housing assembly, stating that they would assemble the new motor with the components at their warehouse and return with the unit ready for installation. However, he was uncertain when the required part would arrive. On February 13, a different technician arrived. Security camera footage shows that he arrived carrying a small sealed box, which appeared to contain only a blower motor -- not the full housing and fan assembly that had been removed from my furnace. After briefly inspecting the unit, he came upstairs and stated, "Sorry, the wrong part was ordered. I'll try to be back later." I suspect that he probably didn't realize that the previous tech took the housing and fan with them during the previous visit. I contacted the office immediately and was informed that they would not be returning that day and instead would come back on Monday afternoon. This situation raised several concerns: 1. How was the incorrect part ordered and not verified prior to arriving at my home? 2. Why was the motor not pre-assembled with the housing and fan as previously stated? 3. Why did the technician arrive without the housing and fan that had been removed from my furnace? When I expressed that I could not wait additional days in freezing temperatures and requested that the issue be corrected as soon as possible, there was no demonstrated urgency to resolve their mistake. As a result, I contacted another HVAC company. The new company asked to FaceTime to view the furnace. They immediately noted that the unit had been left open with exposed electrical wiring and advised that there was no necessity to remove the fan and housing assembly in the first place. They were able to locate a compatible blower motor the same day but advised that they would need the fan and housing components to complete the repair promptly. I contacted Bennett Air LLC requesting the immediate return of the parts taken from my furnace. They declined to return the parts the same day and stated they would not return them until Monday. There was no urgency or willingness to accommodate the situation. All communication occurred via text message. When my subsequent text messages went unanswered, I attempted to call the company, only to discover that my number had been blocked. I am extremely disappointed in the handling of this matter. While the company may attempt to dispute or be defensive about this account, I have preserved all communication in writing, as well as video evidence documenting the events described above. I also find it concerning that this company maintains close to five stars on Google while holding a 2.9 rating on Yelp. Additionally, they are not accredited by the Better Business Bureau. Based on my experience, I would strongly encourage others to carefully consider their options before hiring this company. In my experience, concerns were met with defensiveness and dismissiveness rather than professionalism or accountability. You can also sense this in other negative reviews. Instead of taking accountability, they become defensive. This company has zero reliability and their operations manager, Barbara, lacks competence. She has zero communication skills and shows traits of narcissistic behavior by trying to gaslight clients into thinking its them causing the conflict rather than taking accountability for their own errors.