They did a great job booking my Lucid part replacement appointment the next day. Great service…read moreresponse. No waiting at the shop. Dropped off my Lucid Gravity and done in 30 min. Five star service

Had my new car messed up by another driver and I was recommended this place by the Toyota dealer…read more They promised they would restore it as good as New and they are true to their word. They did a beautiful job going above and beyond on small details. I'm very impressed and I highly recommend going here, should you need any work done? Thx Kara

Incredible customer service!!! All employees are kind and extremely trustworthy. I felt that they…read moreexplained all of my options in layman's terms very thoroughly so I could get the fairest pricing on my service. P.s. Every single auto repair shop should 1000% have a sign like this. Clearly they are educated and for the people

We were recommended to them and they did a great job. They gave us good advice, quick and easy…read moreservice. We will definitely go back. We also felt they were honest people.

Me voy muy contento del gran trabajo que le hicieron a mi camioneta, Anthony y Vanessa siempre…read morefueron muy atentos y me dieron el mejor trato, la comunicación excelente!!!

Phoenix Collision Center was the best choice for our major auto body repair on my vehicle. My car…read morewas estimated to need almost 20k worth of damages fixed and it was on a brand new 2025 Toyota Sienna! This was a job that would require an honest, trustworthy, and fair auto body shop that was willing to fight for us with the insurance companies, and they did just that. When insurance wanted to cut corners, Phoenix Collision Center pushed back and demanded that we receive all new OEM parts on our brand new vehicle. They even met with the adjuster to show them all of the parts in person. They called me 3x a week to give me updates, even if they were just waiting on a part. It took over a month to repair my car due to all the damage, waiting on parts, and insurance company delays. I could always rest easy knowing we were in good hands. Thank you so much again for getting our car back to how it was before our accident and offering a lifetime warranty on all the work that was done. Truly an A+ experience!

We have Nissans ranging from '93 to a 2001. Brett has been competent, helpful and reasonably…read morepriced for us for over 10 years now.

I do a lot of my own automotive maintenance and repairs, but when I don't do it myself, I ALWAYS…read moreuse BRW's. The diagnosis and repairs always make sense and I am confident that any work I have done there is: necessary, fairly priced and done right. On my most recent visit the AC in my wife's Altima was having problems. I contacted them in the morning, dropped it off at lunch, and had it back working 100% by the end of the day. It all went as I expected ... Awesome! Over the years I have used BRW's for basic maintenance, power window repairs, clutch replacement, tracking down "mystery" problems, CV boots, brake master cylinders, ... And I have never been disappointed with the work on my cars and trucks (Nissan, Toyota, and Buick). Jim F

I have done quite a bit of business with VIR over the years. I always enjoyed speaking with the…read moreowner, Mark Scalpone. Years ago, quality ans attitude appeared to be excellent. Last two times were different, however, Reoccurring problems and repeat trips to make basic things right on my 1964 Ford Fairlane Sports Coupe and my 1956 Chevy 210 just didn't work out. I had to source another tech to make them right. The final straw was an arrogant and unnecessary comment by their service manager. Not once, but on two occasions. I won't stand for that type of behavior from anyone. So I am done with them and have moved on. I wish them the best to fix their revolving door of mechanics, sky high prices, and poor customer service from the front desk.

Great place to take your classic. The AC went out in the mullet-mobile and they had to change the…read morecompressor. Upgraded the freon while they had it. Blows cold now, too awesome. Thanks for taking care of our 1978 Z28.

I parked under a tree that essentially sprayed my entire vehicle with sap...it was terrible and I…read morehad to get it removed ASAP. Austin was quick to respond to my request for a quote and I was certain he was the company I would go with after our first phone conversation. Not only was his price competitive, his customer service was impeccable from beginning to end. When he was done, my car was sparkling! It had not looked that shiny since I purchased it. I will definitely be going back and referring him/his team to everyone I know!

I called Austin to see if he puts clear bras on vehicles. He said oh yeah I can do that. We decided…read moreto give Austin a chance to install a clear bra on our brand new vehicle. He clearly had no clue as to what he was doing. After he left I took the bra off the car and had to have a professional redo it. Never use this company for anything. I would not even give this company one star but I had no choice.

Well....after having my 2026 Tesla Model 3 for 3 weeks, I accidentally hit the passenger side…read morebumper on my garage door rail causing a huge gash right under the headlight. I received quotes from the Tesla body shop and another Tesla approved shop in Tempe, both of which were over $2,000. Brightwood's price was fair and I was really impressed with Nicole's professionalism and communication. She sent me a detailed quote, which had everything broken down so I knew exactly what work was being done. The other bodyshop just sent me a price without any sort of breakdown and when I mentioned I was going to go with Brightwood, their response was, "You get what you pay for", which I thought was unprofessional. Nicole was very responsive and knowledgeable and it was nice dealing with her. Anna, at the front desk was also super friendly and efficient. Brightwood was nice enough to order the part without a deposit and didn't schedule my work until the part came in, which saved a ton of time. I wasn't going through insurance and didn't want to pay out of pocket for a rental car so they saved me a ton of time by doing it this way. The other body shop wanted an $800 deposit just to get the part ordered and they were about 3 weeks out for scheduling the work. As soon as I okayed the quote, Brightwood ordered the necessary parts and they were at the shop in a few days. I dropped my car off on the following Monday and it was ready on Thursday. It would've been ready sooner but they had to order a different bracket that we didn't realize was broken until the bumper cover was removed. Totally not their fault. Ok, so why 4 stars and not 5? Well, when I took my vehicle home I noticed that the paint was too dark on the bumper and it did not match very well. I also noticed that the front trunk (frunk) was crooked. It was too low on the right side and too high on the left when facing the vehicle, which looked weird when looking at the vehicle head on...almost looked like it was winking at you. I contacted Nicole and she asked for me to bring it by the shop for the manager to look at it. I brought it by the following Friday and the manager scheduled me for the following Monday with no questions asked. I dropped it off on Monday morning and was able to pick it up the next day in the afternoon. The paint looks way better and the frunk is corrected. Overall, I thought Brightwood was a good body shop and I would bring my Tesla here again...though in all honesty I hope I don't have to because that means it needs body work which is never cheap.

Joe has great customer service and was amazing to work with. I really appreciate his communication…read moreand all the effort he put in to figure out wrong parts and make sure my car was fixed right. Definitely recommend Joe and Brightwood for body work!!

Can't say enough good things about Bill and Impact Collision in Fountain Hills!!!…read more I'd give them ten stars if I could. They helped my son after he and some friends found the business end of a Tesla truck. Bill was the BEST!!! Always looking for people we can trust, and you'll find that here. Keep up the great work, Impact. God bless you guys!

Went in to get doors replaced and they finished 4 days early, i came back to a clean car on the…read moreoutside and they fixed my trunk so it closed properly without charge. i couldn't be happier with the service- they are family owned and super kind and answer the phone in seconds whenever i have a question! HIGHLY RECOMMEND!