I had a great experience with Raintree Auto Body, especially Trevor. I brought my car to them after other shops had already attempted the work and couldn't get it right. Trevor really went to bat for me, listened to my concerns, and made sure everything was handled properly. The work turned out better than what any of the other shops were able to do, and I really appreciate the time and effort Trevor put into making things right. I would absolutely recommend Raintree Auto Body. read more

They did a great job booking my Lucid part replacement appointment the next day. Great service response. No waiting at the shop. Dropped off my Lucid Gravity and done in 30 min. Five star service read more

Raintree Auto Body - Lucid Gravity Grand Touring - Body Shops Near Me - Scottsdale, Arizona

Had my new car messed up by another driver and I was recommended this place by the Toyota dealer. They promised they would restore it as good as New and they are true to their word. They did a beautiful job going above and beyond on small details. I'm very impressed and I highly recommend going here, should you need any work done? Thx Kara read more

Raintree Auto Body - Car restored goid as new just as promised - Body Shops Near Me - Scottsdale, Arizona

I brought my daughters car in for collision repair. Brett was very professional, provided me with an estimate, and how long it would take for the repair. The cost ended up being less than the estimate and the car was done on time! As a woman who knows nothing about cars, I appreciate how great they were and will recommend to friends. read more

This place was great. They were honest and trustworthy. They spent time to find the issue with my car. This was a better experience than a dealer. read more

When you need them most Raintree rises to the occasion. They delt with my insurer and did beautiful work. All is back in perfect working order. Great place great people. read more

I have been to Raintree Autobody many times, unfortunately. I say, unfortunately, only because I don't like when my cars are damaged, however, every time we have been to Raintree Auto Body, they have done excellent work. I have worked with Bob every time my vehicle has been there and he has been kind, informative and easy to get a hold of. I cannot recommend this business enough! read more

My brand new (less than 5,000 miles) Lincoln Aviator got caught in a hail storm and then before we could get that repaired we were rear ended! Raintree has been our go to shop for many years, so that was our first call. Bob always takes great care of us. He got the vehicle in the same day we called, he handled all the payments and connected with our insurance, he even contacted Enterprise on our car rental! Bob knows my husband is very particular and he made certain the car looked exactly like it did coming from the dealership. Thank you Bob and Raintree Auto Body! We hope we don't have to visit again soon, but if we need any body work on our vehicles, you will be our first call. read more

After a Collision my 2007 Lexus Needed Major Repair($6,000, to $7,000.). Brett of Raintree worked very hard to find replacement parts at a reasonable price. The final bill came in at almost the exact quote and the car looks like it's brand new!!!! These guys are great!! Everyone in the office was pleasant and professional. I highly recommend this business to all! Robert Carlson, Scottsdale read more

They were extremely dismissive when I brought in my older Mercedes to see if they could correct some of the paint. Lady came out and said real quick, $10K to paint a car and it would take it us a month. Then gave me a card to take it somewhere else. I didn't even say no to the 10K!! Besides, they didn't even look at it to review what all would need to be done to the body, etc. What kind of estimate is this? Well, we have 18 cars and I won't ever be returning to Raintree Auto Body. That lady had to idea who I even was. Just dismissed me because the car looked bad. It was being restored, hello. read more

I was in a car accident that caused damage to the front side of my car. My Mercedes mechanic told me to take it here to Raintree Auto body and I'm so glad he did. They did a great job in restoring the damage and it looks great. Kara was delightful to work with. She seemed to care about my situation and assured me they would complete the job to my satisfaction. It was completed on time with no hiccups. They are competitively priced. I'm confident in referring others here as long as they keep up the excellent work and excellent service. read more

I have a new Lucid and needed some minor body work. I contacted Raintree Auto Body and was pleasantly surprised at the friendliness and helpfulness of the office staff. They put me in touch with Trevor immediately and I got an appointment for the next day. Trevor went above and beyond to address the issue and followed up with me afterwards. I was very pleased with the customer service as well as the work on my car. I recommend this place wholeheartedly! read more

GREAT SERVICE!! GREAT STAFF!! I just bought a brand new vehicle that was delivered with a deep scratch and dent on the roof. On top of that, the paint was a matte finish which is very difficult to work with. I was referred to Rain Tree Auto Body after meticulously calling/vetting other auto body shops. I was looking for high quality work and I found that here! The staff and management are very honest, thorough, and meticulous with their work. I'm a very detailed oriented person and tend to have an eye in catching the smallest thing. Their work is excellent and fast!! The staff is very polite, kind, and willing to help. I wouldn't recommend any other shop in the valley other than going straight to the dealer you bought the car at. Unfortunately, mine was out of state. This is a family owned business who takes pride in their work. They'll always have my business and I'd refer anyone to this shop who prides themselves in quality work. I owe the whole front office a round of drinks for all the questions I asked. read more

Several years ago I went to get an estimate on an older Lexus we had that had very minor damage. The car was backed into and although the car looked ok the rear door would not operate properly. At the Toyota dealers advice I took it to Raintree Auto Body. The estimate was for $6000 to pull out the center door post and repaint and blend in the side of the car. I pointed out the car wasn't worth a whole lot more than $6000 and got the yada yada about doing things right.... I took the car to Al's Unibody and Frame Repair and for a few hundred bucks Al pulled the door post into position. The door worked perfectly. I then spent a few hundred with a paint less dent guy and the whole car was fixed for well under $1000. I traded the car in a couple years later and the dealer hadn't a clue there was ever even an issue. read more

Honestly one of the best experiences I've had. I was a wreck after my wreck and Trevor and Brett were nothing but awesome to me. They listened, understood and fixed my car. My looks and is running great after they fixed it. They kept me up to date on the repairs and everything going on. read more

They make it impossible to get a hold of them. You contact them only by phone and most the time it's busy. Leaving messages is useless

Continuing to give malfunctions. They didn't put the front facia on correctly it's crooked with panel gaps everywhere. And then when we asked the guy about it it was Bob and they pretty much put their hands in the air and said well this is the best we can do. So my insurance company has to actually not paid them for the work that they did because they really didn't fix the car and I had to take it somewhere else. It is a one if I could give them a zero I would it was the worst experience at any car repair shop I have ever had in my life. Even though they claim to be an authorized Tesla repair facility they are not. They suck read more

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Replaced bumper cover and grille/other parts on a Honda Accord. Center molding has a scratch on it for some reason and bumper cover is still a bit loose but honestly I don't care enough to leave it in the shop for another 3 weeks. Other than that it was a pretty well done job read more

Just had some highway debris damage repaired here. Trevor and Brett took really good care of my car. I just got it back. Looks really good. Nice, friendly front office staff. Easy to check out. Hopefully I do not have to use them again, but I do highly recommend. read more

This is the place to have your car repaired. Excellent service and work done on my new Lexus was flawless. After my new car got keyed they repainted and never would know any damage was done. Personal excellent. Thank you Bob and Kara read more

Raintree Auto Body - Body Shops Near Me - Scottsdale, Arizona

Took my car here for repair. Kara was extremely helpful, kind, and proactive in keeping me updated throughout the entire time my vehicle was undergoing repair. When it came time to pick my car up, almost 2 months later, I gave a few hours in advance that I would be coming in for it. I had a work meeting prior that ran late. I called the front desk to let them know I was on my way (more than half way en route), but would be arriving just a few minutes after close (5pm). The woman I spoke to told me that they were not willing to wait 7 minutes, nor leave my keys accessible to me. I expressed to her that I dropped off my temporary means of transportation and I was counting on having my vehicle. She didn't respond. It was silent for a moment. Then without any notice, Bob, the owner was put on the phone. He was extremely rude. Cut me off mid sentence multiple times. Some of his exact words were "Yeah so we clock in at 6:30 and clock out at 5:00. Eleven hours is a long enough day for us." To which I attempted to respond, but was hung up on. They then neglected to answer their phone, even though it was before 5:00. I find it unprofessional that they had no problem taking my phone call to pay my deductible right before close, but then couldn't wait a few minutes for me to actually pick up my car. I understand being an employee and being out the door right at 5pm, but as someone running a business you would think there would be more grace and better customer service. If it weren't for Kara being so lovely, this review would receive no stars. read more

We had our Tesla model Y get some damage from a small collision in a parking lot/. Our car was parked and the other drivers insurance paid it all. Start to finish went very smooth and work was done right. Returned our car early and cleaned it all up for us. Great customer service and workmanship. read more

Raintree Auto Body - Body Shops Near Me - Scottsdale, Arizona

My Tesla was involved in an accident and was left non-drivable. Raintree Auto Body was extremely quick to get back to me and kept consistent and detailed communication throughout the process. I worked closely with Brett and he was routinely responsive. They were also patient with my insurance company, which shows how much they prioritize their customer. I had close to 20K in repairs and the car looks and drives good as new. If you have a Tesla, you have to expect a lengthier process as there are very few body shops in the area that are going to be able to do quality work like Raintree does. Much worth the wait. read more

My car looks good after it was fixed, but the customer service and overall attitudes of Bob and Sandra were terrible. I was NOT told to call them one hour before I was going to pickup my car, so when I got there, I was not aware Sandra (front desk) required that. She called Bob on the phone (who was only about 5 feet away), and asked him if he told me their policy. He said "yes" and lied to her right in front of me! She then decided to take it out on me and told me to have a seat because since I didn't call them, I would have to wait 20-30 more minutes for my car. Her tone was extremely rude and her actions were unacceptable. From that moment on, she was nothing but nasty to me. Sandra then paged Bob, and told him I was waiting for him (again, he was about 5 feet away), and he yelled from behind his partition, "SHE'LL JUST HAVE TO WAIT!". I have never been treated so poorly by a company I just gave $1200 to. I will never go back there and do not recommend them. read more

They were recommended to me by my service consultant from Right Toyota after my Venza was rear-ended. The repair process was a pleasant experience. Brett DeBoard and Trevor Wrigley provided me timely updates. My car looked brand new when I picked it up. There was no trace of prior damage. I definitely recommend them! read more

Extremely professional and thorough in every way .. great communication and timely, excellent service .. a big Thank you to Sandra, Brett and Trevor for making an otherwise difficult situation much much easier .. car turned out gorgeous read more

One week after taking delivery of my range rover I was unlucky enough to get T-bones in an intersection. The next day I brought my vehicle into Raintree auto body, I've never use them but it heard great things. After getting my vehicle back all I can say is it was absolutely perfect, Hopefully I'll never need them again but if I do it's the only place I'll go. read more

Raintree Auto Body - Body Shops Near Me - Scottsdale, Arizona

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I'm old grumpy and picky especially when it comes to my vet but Brett and his team handled it like champs. Great job and thank you

If you're looking for an HONEST body shop that isn't going to take advantage of you, look no further and just come here to Raintree Auto Body! They SAVED me over 3K! Honda originally referred me to Penske Auto Body to repair some scratches on my car. They said that it would take 4+ WEEKS to repair and the estimate came out to $3,230. I decided to call Honda again & was now referred to Raintree Auto Body. The kind estimator & professional worker came out & said because there's no dents it looked like it could be buffed out & literally got it done in under 10 MINUTES! My car looks like NEW! I'm so GRATEFUL to have found such a KNOWLEDGEABLE & TRUSTWORTHY auto body shop and will recommend them to all my family and friends! Thank you so much! read more

I am so thankful for Raintree auto body, in the past six months I've had to take my Tesla to the shop twice due to being hit in a parking lot. Bob and Kara are Outstanding and went above and beyond to make sure I had top-notch service. The entire team understands true Customer Service iand just as important, both times my car came back like it was never hit. I am so Thankful and highly recommend them! Thanks again Bob and Kara!! read more

Recently purchased a Cadillac Escalade that had bumper damage that someone attempted to repair. It looked like crap!!! Every time I looked at it the spot was all I see. Friends were commenting that it was very noticeable as well. I took it over to Raintree Auto Body for an estimate. They were friendly, knowledgeable and most importantly do great work. I set up the appointment and dropped it off. My car was completed on time and was informed of the process the entire time. I just got it back and WOW. It looks phenomenal!!! I could not be happier with the entire process. Thank you Raintree Auto Body for a wonderful experience. read more

Absolutely the rudest customer service. The entire staff couldn't be more imposed upon that there are customers in there and they aren't shy about blatantly showing their annoyance. While trying to answer mumbled and rushed questions from the front desk another employee barged in front of me while on the phone reaching across the desk to grab something. When i asked the employee to repeat her question since i couldn't hear with someone in between us loudly on their phone she openly rolled her eyes in front of the entire staff and all customers there. Everyone has a bad day or two but this is obviously culturally appropriate in this place to do it so openly. Schumacher European sent me over to them, but their service is so openly adversarial and curt the juxtaposition-between the companies couldn't be more obvious. read more

Reseptionist was very nice. Bob came to give me an estimate. Bob spent a good portion of our conversation talking about how he's having to do the insurance companies job and then told me to take pictures of the car for the insurance company. Bob's estimate was quick but seemed high. I took my car across the street and their estimate was 1/5 Bob's. Also for the number of labor hours Bob listed in the estimate compared to far fewer at shop across the street my car was going to be with them for weeks vs a few days. read more

Raintree Auto Body did an amazing job with my Tesla Model S. I've used other body shops in the area in the past, and I will never make that mistake again! The folks at Raintree were incredibly friendly, courteous, and most importantly: incredibly skilled! My car is as good as new, and I couldn't be more pleased. It's never a pleasant experience having your car hit, and going through the repairs process. Everyone at Raintree went out of their way to make the experience as pleasant as could be. They've earned my business, and will be the only body shop that I'll use going forward! Special shout out to Bob and Cara who made me feel like a valued customer, and made the entire experience as painless as possible! Thank you!! read more

I've always driven sensible cars. Finally I had the opportunity to buy the car of my dreams. And unfortunately someone ran into the back of that beautiful car. The experience with Raintree autobody was exceptional. Bob and Kara worked with my husband and the insurance company to make sure that everything was taken care of. When I saw my car today, it was like seeing it for the first time when I purchased it. Absolutely beautiful they did an amazing job . THANK YOU RAINTREE AUTOBODY !!!!! This business comes highly recommended. read more

I cannot begin to express how great Raintree Autobody is at providing great work. If you are looking to have your car repaired and want it to come back to you looking like new, then this is the place to take your vehicle.!!!! Honest, thorough, and attention to detail is key! I have used these guys a couple of times and both times I have been very pleased. In a world where service is not what it used to be, Raintree delivers above and beyond!!! HIGHLY recommended. read more

I recently was rear-ended in my Mercedes ML 350 and decided to go outside the insurance companies recommendation because Raintree Auto Body states on their website they are "The Only Tier 2 Certified Mercedes Benz Repair Facility in the State of Arizona." I was getting ready to sell my vehicle and wanted to make sure that official parts were being used to repair my bumper. I was able to obtain a quote fairly quickly by an in-person meeting and gave it to the third parties insurance companies. I did not hear from either the insurance company or the auto body shop for a few days, so I reached out to the insurance company and finally got permission to drop off the vehicle. When I dropped off the vehicle my Feb 18th, the woman at the desk asked me to confirm my contact information. I noticed she had the wrong cellphone number written down. I let her know and made the changes to the document she handed to me. I was told it would take five days to repair the vehicle. Photos were taken up the arrival of my vehicle from all angles. Five days came and went, and no update, so I had to reach out to the repair facility to find out that they still had not received the parts and it would be another week. Another week came and went, and no update. I then reached out to Raintree again, and they said they were waiting on payment and that it "should" be available on Monday. I reached out to the insurance company to let them know that I still had the rental and maybe Monday. Monday came and went, and no call. I called Tuesday morning, and they said they had tried to reach me the prior day which I had no missed calls or voicemails. When I picked up my vehicle on March 9th I found out that they still had the wrong number on their computer. SO much for having me correct my information, I guess it's not an important detail to have your customer's phone number. I get in my car and turn it on and notice that my gaslight is on which seemed odd considering I had a quarter tank of gas when I dropped it off and my driver's front tire was reading at 20psi. It was close of business and I just wanted to get gas, get air in my tire, and go home. I did both of those and drove home. When I got home and was further inspecting my vehicle I noted that there was a large crack in the windshield that was hiding behind my rearview mirror that was not there prior to dropping off and did not happen on my way home. I had my windshield replaced in Dec and would have known if I had a crack. It was too late to call the shop so I waited until my lunch break the next day. I asked to speak with the manager and the woman on the other end asked me to hold. When she returned to the phone she stated that the manager was eating lunch and said he would call me later in the day. I'm glad his lunch is more important than speaking to a customer who was dissatisfied. The manager did call me back about an hour later and listened to my multiple concerns: gaslight being on, cracked windshield (which I replaced in Dec), and low tire pressure. I was highly concerned that someone drove my vehicle since it appeared based on the mileage that over 30 miles were driven on my vehicle while at their shop. He condescendingly responded that they move the vehicle every morning and evening to another lot around the corner and that explained the mileage. And that more than likely my crack was there and it just spread from sitting in the sun. There is no way that driving it around the corner and back would equal that kind of mileage and the fact that the pre pictures that were taken by them showed no evidence of damage to my windshield. The manager told me to bring the vehicle in so they could take a look at the windshield etc. which I did the same day. They gave me lip service that everything needs to be run through the owner and they would be in touch. The next day I received a call from the shop stating that the owner was not going to repair my windshield or take care of anything else. He felt that I had insurance and would not have any out-of-pocket expenses and they had no comment regarding the mileage etc. Yes, I have insurance but my insurance company reminded me that windshield replacement is comprehensive and counts as points against me and that I just had it replaced. It's not worth taking this company to small claims but I will never use this shop ever again. Other than fixing my bumper, they lack customer service skills and don't treat your vehicle well while in their care. I plan to tell everyone I know that drives a Mercedes never to use this shop and to spread the word. read more

Raintree Auto Body - Crack in windshield - Body Shops Near Me - Scottsdale, Arizona

In April 2022 I sustained what I thought were deep scratches in the parking lot of Costco. I took my car( Land Rover) to Raintree Auto Body. I met with Brett who looked at damage and told me I would need to replace two panels for a total of $1,800+. However,wait time for appointment was 4 MONTHS! I agreed. In August, I took my car in and this time I met with Trevor. Thank goodness I met with him. He looked at car, came back with a buffer and within 15 minutes my car damage was gone. Looked like new. I can't say wether their auto body work is good or not, but I can say with certainty that Trevor would be the ONLY person to work with. Trevor, I really appreciate your help and honesty! April Becker read more

Been waiting about 6 months for a car repair. No updates on their end. When I stop in or call, they just tell me they are waiting on parts that are backordered and that they have no clue when/if they will even be able to get them. Still no time frame for when the car will be done. read more

If you need collision repair for your Tesla, avoid Raintree and go with the Tesla Collision Center in Tempe. Raintree's initial repair estimate was overly padded, about $8,000 more than my insurance company's estimate. Raintree assumed that the driver-at-fault's insurance had enough coverage and charged a body labor rate that was double my insurance's body labor rate. In addition, Raintree padded the repair list with unnecessary items (e.g., damage was localized to the right doors and rear quarter panel but the front right repeater lamp was listed needing replacement; 10 units of tape was listed for a single trunk spoiler, etc.). In the end, my insurance covered the repair cost and made Raintree reduce the cost by about 45%. Raintree's communication was not professional. When I asked about my car's repair status, Raintree (Bob) replied that they would work on it "tomorrow" or "next week"; they did not for nearly a month. After the repairs were finally completed (~90 days), I asked when my car would be ready. Bob replied that they would not release my car until my insurance paid a last-minute supplement of $21.50. I contacted my insurance for clarification, and my adjuster stated that there was no reason for Raintree to hold my car for ransom, especially for $21.50. I wound up paying that $21.50 on top of my deductible so I wouldn't have to wait any longer. Raintree eventually got the $21.50 from my insurance but never issued me a refund, so they basically stole my money! The repair quality is a mixed bag. The good: (1) the paint is flawless; and (2) the spoiler is perfectly attached. The bad: (1) the tint on my front and rear passenger windows was removed even though the glass was reused; (2) the tint on my rear quarter window was damaged; (3) the weather stripping on the front and rear passenger doors was misaligned, letting in wind noise; (4) the B pillar is slightly bent; (5) my hood was not damaged by the collision, but after the repair, I found scuff marks all along the edges, presumably because the hood was removed placed on the ground without protection; (6) the door handles are inset too far; (7) the rear seat was not clipped in fully; (8) the Dual motor and Performance badges were not attached; (9) interior surfaces had grit on them, as if they were exposed to the outside elements for a long time; (10) trunk molding on the damaged side is loose due to a detached clip; and (10) trash was left in my car. Thankfully, I immediately spotted the issues and asked for assistance from a tech. The tech attached the Dual motor badge, but I had to ask a second time for the Performance badge. As for the misalignment issues, I came back another day to resolve them. Raintree fixed the weather stripping but couldn't do anything about the misalignments due to tight tolerances. My insurance covered the retinting. My experience with Raintree was mediocre...3 stars out of 5. But I deducted 1 star because Raintree ransomed my car for $21.50. Verdict: I do not recommend this place to anyone with a Tesla needing collision repair. read more