This is one of two nail salons that surround the Beaumont Center Kroger. The other one, Elite Nails, comes highly rated and recommended on Yelp. I found myself in the area and in need of SNS. Elite was closed on Sundays, so I reverted to Perfect Nails without researching Yelp first. BIG MISTAKE! The chairs were peather office chairs and all of them were peeling and old. Not a great first impression when I sat down, but there were no kids in sight and I was going in with an open mind. The staff on a Sunday consisted of four men and one lady. I've actually came to the conclusion that I've been more satisfied with male nail techs than ladies, so that was a pleasant surprise. I signed in and was seated right away to get SNS white French tips. The soaking process was the most tedious that I've ever experienced. He filed, soaked, filed, soaked FOUR times. I'm not joking when I say, it took about 30 minutes for the removal process. It wasn't your normal acetone and foil removal process. Again, I was still open minded. I was thinking that he didn't want the acetone to hit my nails, so he was trying to lightly file them. Despite the time that it took, I actually thought that was a good process. Next came the shaping. Without asking or observing that the nails that he took off were square shaped, he shaped my nails round. I didn't notice until the first hand, so needless to say, the correction to square took a lot of length off. Then the dipping started. He asked if I wanted the small or big. There was a huge language barrier, so I pointed where the white should start... at what was left of my nail tip. Nope. He dipped half of my now short nails half way into the white powder. Imagine it... you couldn't even see my nail growth from the view from my finger tips and now half of each of my entire nail was white. Yeah, weird. Then some were crooked. One of the white edges reached all the way to my cuticle on one side. He tried to fix them by filing and adding more pink powder. By the end of it, I had white all over the pink part of my nails and the lines where the white and pink meet were ombre. No, I wasn't striving for ombre. My husband was called into work and had already waited about an hour and a half, so he cut out. Not a big deal, I catch Lyfts and Ubers all of the time. But knowing that the ride would be $20 on top of the hideous $35 nail job, just didn't sit right with me. The manager came over to me while I was sitting at the dryer and said something about bubbles and that was the reason for the white powder in what should be the pink part of my nails. I explained that I've gotten SNS French countless times that they never turn out like that. He quickly said that he wouldn't charge me. This is the only reason for two stars. Honestly, he wasn't rude about it. He obviously saw my nails and knew that they were not right... hideous. The worst set of SNS nails I've ever gotten. Perfect Nails, they are not! read more

I stopped by while I was in town over the Christmas holiday, and my experience was terrible. I asked for a gel manicure, and was finally seated after two other customers who arrived after me. The nail tech used unsanitized tools that were just laying on the desk-it was disgusting. She cut nicked two of my fingers and just smeared off the blood without so much as an apology. While she was painting my nails she hit several of the wet nails and smudged the paint. I pointed it out to her and she quickly painted over them and stuck my hand under the light to cure the polish. When my nails had dried she commented that they were uneven. She was right, but they were uneven from her smearing them! I asked if they would redo the manicure because my nails looked awful-in addition to being uneven, the paint was so thick from where she had globbed on paint to cover up her smears they almost looked like bubble nails. She stood and argued with me, insisting that they looked fine. She refused to fix them, and when I asked for a manager she said there wasn't one. I also noticed that this nail salon-address 3725 Palomar Centre Drive-is on yelp with two different names, and each has only one review even though that store has been there for years. Interestingly, neither of these names match the name on the card that I took on my way out. If I had to guess, they've created new accounts to get rid of bad reviews. My advice? Avoid at all costs. read more

Perfect Nails - Nicked my skin with an unsanitized tool-disgusting! - Nail Salons Near Me - Lexington, Kentucky

Just got my nails done at perfect nails. Their business is clean, staff is friendly and service was great. I would go back, and would recommend to others. read more

I have been going here for a few years for special occasions and they always do a great job. I like to try out new nail places for the fun but they don't really compare. This is the place to go. read more

Clean nail salon with friendly staff and excellent hours. I go here when my regular salon is closed or too busy to work me in. This business charges slightly more than my regular spot and the female technicians don't put as much oomph into the leg and hand massage or callous removal (important when you wear steel toes). Put more muscle into it ladies! read more

Called this place just to see if they would do the SNS products I was interested in. They hung up on me, I guess assuming I was someone in sales. I called them back MULTIPLE times, of which they hung up one over and over again. When they finally asnwered the phone after 10plus attempts, I was then informed they 'did not have time for me.' I encourage you to never patronize businesses like these!!!! All I wanted was to find out if they did the kind of work my mom wanted before driving over there. Highly disappointed and will tell anyone and everyone I know in town NEVER to go to this place!!!!! read more

First time having a Pedicure at Perfect Nails. Staff very nice, took their time, clean, comfortable & did a great job. Will definitely return & recommend to others. read more

I would prefer to leave 0 stars but Yelp does not allow you to do that. This salon had literally the most unfriendly customer service I've ever encountered. I went in with a complaint regarding a manicure and hoped they would fix it. Instead, they told me they saw nothing wrong and proceeded to ask other customers their opinions. Normally I would have asked for my money back and cut my losses. However, they did such a bad job I knew I would have to go somewhere else the same night to get the damage repaired. Finally I just asked for my money back. They refused saying that they "don't do that." After arguing with the employees for 15 minutes I left and immediately called my friends and family in the area and made each of them promise me that they would never go back to this place. Interestingly, a few of the people I spoke with told me their own horror stories about the salon. Oh, it also appears that they have multiple pages on Yelp. Could this be because they are deleting negative reviews? read more