I was introduced to this school through a coworker who is currently enrolled to do esthetician…read moreservices. She invited me over for a facial. I first visited the hair salon and the front desk attendants were very helpful and friendly. Then I went to the location in the back, near the Goodwill store where I received my facial. The students were all very professional. My attendant was knowledgeable, gentle, and accommodating and provided me with a very relaxing and enjoyable "spa-like" experience. My skin has been glowing ever since my visit to Paul Mitchell! Free parking and the service price list is reasonably affordable. I plan to return and I encourage you to do so as well!

I've only had great experiences with this salon, but my best experiences have been with the stylist…read moreJhani. I now only want my hair styled with her & I'll be devastated when she graduates because she's given me the best color and round brush blowouts I've ever had. Jhani keeps great conversation and always makes sure I'm comfortable while providing fast and high quality services. If you want amazing services when booking with Paul Mitchell I highly recommend Jhani! I look forward to seeing what she accomplishes in the future, she will be a great addition to any salon.

So my appointment started off on the wrong foot. The day before my appointment, I called to…read moreschedule. They asked for my name and phone number and that was all. I showed up at my appointment time and I was told they had no record of my appointment. Apparently the day before they were having system and WiFi issues, so perhaps the woman at the front desk wrote down my info and didn't put it in. They rescheduled me for 3 hours after my initial appointment but then the manager of the beauty school called me to say I could come earlier so I was there 10 minutes after that. Also, besides the error with my appointment, the woman at the front desk was not super apologetic or welcoming at all. When I came back the second time, she did not say hi. I definitely think she could benefit from customer service training. The all over relaxer was $44, trim/haircut was $11 (comped for me because of the appointment error), deep conditioning was $7, and there was a $5 charge for the density of my hair and $5 charge for my hair length. Charging for density and length of hair is a little annoying but those are their policies. Kaci was so amazing I might just go to her next time and not the beauty school. She is the perfect example of the type of stlyist anyone would want to work with. Her energy is amazing and she is very talented. She took her time, was gentle, extremely communicative, and just an overall gem.

I went online to schedule appointments for my daughter and me: a silk press, deep conditioning, and…read morelashes. When I received the confirmation, I noticed it was only for one person. I called several times, but no one answered. Finally, someone picked up, and I told the receptionist I had booked a hair appointment for 3/12 at 5:30pm, which included my daughter. I also mentioned that I left a comment section requesting that we both get our hair done. The receptionist said okay and claimed she noted it for both of us on 3/12 at 5:30pm. On 3/12, my daughter and I arrived for services. The receptionist only recorded my daughter's appointment and I told her I was also getting my hair done. I explained I called to confirm and reminded her that my daughter is owed a trim from the last paid service. She looked confused, so I asked if she understood what I was saying and showed her proof from the previous receipt with the manager on duty's signature. About ten minutes later, I voiced my concern to the manager on duty. She said it was okay, and I could still get my hair done, then she went to the back. While waiting in the area, I talked with other clients in the waiting area. The manager came out and said she heard there was some controversy and that no one could request a student because this is a school and all students need to have a chance. She then asked to speak with me outside. First, she accused me of being irate with the receptionist-- which was untrue. If asking questions makes me irate, then I was. If she takes an innocent question as irritation, that's her issue, not mine, and I don't feel guilty. Second, she claimed I posted a bad review online, which was false. If I disliked the service, I wouldn't have returned. I then asked her to show me the negative review she says I wrote. She came back and said the student left but she saw the review herself, which is now gone. It was never there because I never wrote it, ma'am. If I did, then it's clear she can't handle criticism. Not everyone is a good stylist. If someone feels they didn't get good service, they have a right to write their truth, and the manager should accept it and move on. The third false claim was that I said I didn't want certain stylists to do my hair because they were playing with my hair and did a poor job. I told her that was another lady, not me, and I detailed these accusations-- three in total--and I am offended. She then tried to change the language and said she was just asking questions, but those were outright accusations without proof. Throughout the conversation, one of her focused on professionalism. But what professionalism did she display when she was constantly accusing me? The worst part is that she doesn't think she was wrong. To the manager, For the record, ma'am, I don't need any services from this school. There are other hair schools and salons nearby. I didn't do any of the things you allege I did. I am writing this review today because this experience was well deserved (no stars if I could). You are not a professional. The receptionist is upset because I told you what happened, and you and she fabricated stories--saying I was irate, that I posted a bad review, and that I said someone was playing in my hair and did a bad job. Girl, bye! There are better places out here with better customer service.

I didn't know a place like this existed so close by! I went a couple of months ago for a European…read morefacial it was wonderful! It was inexpensive and the student performing the service was wonderful.

Amazing experience. I came here an inquired about getting laser hair removal. The person that…read moreadministers the laser hair really knows her stuff especially about skin care other relates to the removal of the hair. By session 3 I was really just so happy with the results. Her machinery is much better than the ones that you go to from those franchises. I've also had Botox and Julia is the magician when it comes to fixing symmetry in your face as well as just giving you that youthful look. One other thing I really enjoyed are the facials. My favorite facial I've ever had is a hydrofacial from them but you won't be disappointed because they take your skins health and feeling very seriously.

I feel so confident in myself thanks to Inna who did a fantastic job on my micro bladed brows and…read moreeven added color to my hyperpigmentated lips! She made sure I was comfortable and walked me through the process definitely will be coming back!

Came here for tests on a Saturday 3/25 and the rest of the staff didn't show up. We were made to…read morewait an hour to make sure the employe didn't actually show up and the had to reschedule the tests we were supposed to take. Major inconvenience for the 20 people that showed up. Don't bother coming here, go to the Towson location.

One of the worst experiences of my life. Prior to taking a test and already being nervous, the…read morerudeness and lack of personality of the "young black woman" and the "Indian man", was a damper on my testing experience. They were certainly made for each other. People really should not deal with the public, if they do not like people and cannot be respectful and courteous and encouraging. I was chastised for being 15 minutes late. I had been sitting in my car the entire time and walked in 20 minutes prior to my test, No one told me when to get there and then he told me that he told me that the prior day on the phone. Sir, I have never spoken to you. The woman in the back... I have no words other than miserable and angry "black" woman. (and I am black)