OMG I can't say enough good things about Michael, manager of this location! I wasn't even a…read morecustomer of theirs. But he saw that I had stalled out in the middle of traffic on Lancaster road on his way home. Like this dude wasn't on the clock or getting paid (spoiler alert I tried to give him cash and he said no, cause he didn't stop to help because he wanted a customer or money, he stopped to help me and my mom because it was the "right" thing to do.) Like wtf who does that anymore? He got my car to the next parking lot entrance and instead of that being "that's my good deed for the day" he stayed with me for the next at least 30 minuets making literally 18 trips to (somewhere, I hope he hope he didn't pay for the that many water bottles) to fill up little water bottles to fill up my apparently leaky coolant tank with water. He talked to me about what was wrong and gave me advice about how to get home safe, etc.... and this dude, you will not believe actually offered to follow me all the way down Lancaster till it was time for me to pull off into my neighborhood. Like I know this could come of as creepy to women, but he didn't follow me home, he just was there to make sure I didn't stall out on such a dangerous main road! l literally cried in relief that he just stepped out of his way in such a good hearted way, with gaining nothing for himself! Back to the spoiler above, I tried to repay he with the cash I had in my wallet.... his response was that he just did what he believed anyone should do and he couldn't believe that so many cars passed us without offering to help. To elaborate a little on why we needed help so desperately, neither my mom or me had our cell phones charged and we were basically just stuck in holding up a busy main street, terrified and waiting for someone to call the cops to get rid of us. So in conclusion, I have never been a customer of this Valvoline location, but knowing the kind of management that is running this place I am NEVER going anywhere else! Literal hero there, thank you so much to Manager Michael!

They intentionally don't have the cheaper oil so they can upsell the more expensive one. Scummyread more

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Came the next day gave me exact paperwork needed . It was a easy experience all in allread more

I'd like to apologize for the bad review. This company did fix my car. They went a bove and beyind…read more, coming to my home to fix the tire. Years later I went in and got a tire put on in a few minutes. Im so sorry about being mean before. I was a little depressed over life in general. I should never leave reviews if I'm depressed. Thank you , all of you.

Went above and beyond. Great experience and great service. The owner and his entire crew were very…read morehelpful.

Always the best customer service & always fast. Forever coming here for future car needs :)read more

Great service. They got me in immediately. They did not try to aggressively upsale, just let me…read moreknow what was recommended and what was needed. The guys were all very friendly and they loved on my old dog I will be back

I can honestly say I had the most enjoyable oil change ever here! There was hardly any wait when I…read morearrived, and the guys were all so genuine and friendly. The space was clean and organized. I don't know too much about cars so I had lots of questions about what they were doing, and they didn't take advantage of that and try to upsell me like most places do. They just answered all my questions thoroughly, truly going above and beyond with everything they did, and just really made me feel comfortable and at ease. I left feeling like I'd found a really awesome place to get an oil change, which was a touch bittersweet considering I don't live anywhere nearby to keep returning. But if I ever happen to be back in Salem and need their services I will definitely be stopping by. Highly recommend you give these guys a try! :)

Excellent lube and rapid oil change service performed while I waited. Friendly staff.read more

Reasonably priced. If you're just coming in to get your oil and filter changed, fluids filled,…read morewipers, air filter, and tires properly inflated, you'll be satisfied. But I don't recommend if you expect them to do everything according to your manufacturer's recommendations. I brought my AWD Camry in to get serviced. Everything went well except for the part about the drive shaft bolt retorquing. There's a bolt on the drive shaft of AWD Carmy's that Toyota requires retorquing every 10,000 or 15,000 miles / 12-18 months (depending on driving conditions). Toyota service centers do the retorquing every service they do. But when I talked to the service rep at this location, he didn't know anything about it. My point is that you'll probably be happy here if you just want basic car service. But if you want to make sure you get manufacturer-specific things done for your car, take it to the dealership.

I do not recommend! After spending 179$ to service my A/C, they tested the compressor but not the…read moresource of the A/C leak. All they did was fill up the refrigerant and send me on my way, after 4 hours of working a/c the compressor stopped working all together and they have no intentions of fixing it right, not even a refund.

west Linn bugged me to let them change my crank case oil. I…read moretook my car to the dealer to have the next oil change and they said the crank case had been destroyed. Alonzo Senior has refused to reimburse me after saying that he would send me a check.

A coworker recommended Enterprise to me, and after seeing their standout reviews compared to other…read moreoil change spots in Salem, I decided to give them a try--and I'm so glad I did! I pulled up and was taken into the bay right away--no wait. The staff was incredibly friendly and walked me through everything they were doing. They made sure to explain each step and confirmed that it all fit within my budget before moving forward with any service. On top of that, they gave me a discount and even offered helpful suggestions for future maintenance. I originally went in for an oil and filter change, but they also replaced my transmission fluid. They went above and beyond by topping off my wiper fluid, filling my tires, and cleaning my windshield--all complimentary and without me even asking! While I know some places say they do that, my past experiences have usually involved pushy upsells and unnecessary add-ons. I'm genuinely blown away by the service at Enterprise. From now on, this is the only place I'll go, and I'll be recommending them to everyone I know!

When: Monday May 13th 8:30 am…read more Service team of Jordan, Daniel and Benjamin were great. They were professional, courteous and thorough in their work in getting my oil and transmission fluid changed. For added value, I had a 20% off coupon in hand for filling a previous on-line survey from a previous visit. Tip: go ahead and answer that quick 2-minute survey and save yourself 20% off on your next visit.

They helped me locate the fuse box to troubleshoot an issue I had. They offered me all the services…read morewith a smile but didn't make me feel bad for not doing anything besides the oil change. They helped me reset the light. Fast. Friendly. Thank you!