The customer service representatives were very kind and helpful. They did a wonderful job with the…read morecar and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text.

To be fair, the work they did seems solid…read more My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in.

I had a great experience they fixed my car in one week they told me it was gonna take two weeks bt…read morethey got it fixed a few days bfor the due date sofie and Joel were really nice great experience highly recommended

To say this company provides amazing customer service, would be an understatement…read more Long story short, my 18yr old son got into an accident with a fire hydrant. (Watch out... those fire hydrants come out of nowhere ) 11k worth of damage. These guys took the time to explain everything to me, they worked with insurance, they started ordering parts before insurance approved it and once SF gave the ok, these guys were ready to work on it. They kept in touch with me every step of the way and they were so very nice. They were way ahead of schedule, washed and waxed my car and on the day it was ready for pick up, I had a hard time getting out to them so they dropped the car off AT MY HOUSE a half hour away, on a SATURDAY. (Who does that?!) They are family owned and it's very apparent that they actually CARE. They did amazing work. Thank you guys, Kevin, so very much. I appreciate everything, more than you will ever know. I hope I don't have to use you again, but if a fire hydrant even thinks about jumping out in front of my car again, I will be calling you.

We have been going to John's Auto for years. We are very satisfied with the work they have…read moreperformed on our cars. They are very honest, which puts us at ease. Finding someone you can trust with your car is priceless.

I would recommend John's to all of my friends and family. Honest, fair and complete customer…read moreservice!

I recently had my car repaired due to hail damage and I was very pleased with the whole process…read more Unfortunately this was not the first time I've had to bring in a vehicle for repair. Manhattan Collision Center does an outstanding job each and every time no matter how small or large the job. They have never made me feel silly or like I was wasting their time, always very professional. Wouldn't take my vehicles elsewhere. I appreciate their customer service and excellent attention to detail. I recommend this business to anyone who is need of repairs. They even returned my car cleaner than how I dropped it off. They are the best!

Good morning Yelp! I'de like to take a moment to give a…read morelocal business a big shout out! ~MANHATTAN COLLISION CENTERS~ 100 Railroad St. Manhattan, IL 60442 Ph. 815-478-7200 Just picked up my vehicle and it looks amazing. Minor body work, paint, etc... The owner, Dominic Bowden was there with me every step of the way. Dominic and his team exceeded my expectations. Jess, @ the front desk was just as informative Definitely, give them a try;you won't regret it! Thanks Dominic Bowden and team!

I recently had work done by CarSmart Vehicle Improvement Specialists, I purchase and install a real…read moretruck BAKFlip MX4 (Gen 3) on my GMC Sierra, and the entire experience was excellent. Collin, the Accessories Manager, was extremely knowledgeable and made the process easy from start to finish. He offered a very competitive price, registered my warranty, and even helped me with the manufacturer rebate, something you don't see everywhere. Noah did a fantastic job with the installation. He took his time explaining all the features and made sure everything was working perfectly. I also had the chance to meet the owner, Tom Nemec, who was very welcoming. He shared more about their other services like ceramic coating and undercarriage protection, and mentioned that CarSmart has been in business for over 60 years, which says a lot about their reputation and quality. Overall, I'm extremely satisfied with the product, the installation, and the customer service. I would highly recommend Car Smart to anyone looking to upgrade or protect their vehicle.

The Owner is the BEST... always puts the customer 1st .I have been doing business there for 20 yread more

Thank you to everyone at CDE collision in Tinley Park. I…read morereferred my neighbor to them based on my past experience there. They met my neighbor's expectations ( which is what it's all about) car looks great. If you need quality repairs from people you can trust CDE is a great choice.

Vissers Auto Body Repair is no longer there. I've been a Customer for 25 years. They were absorbed…read moreby a CDE Collision Center Franchisee. Yesterday I was told to bring my Car in for repairs today [Thursday~12/21/23]. ALLSTATE arranged a loaner. When we arrived from Manhattan (Will County, IL) the Bldg was empty. I called the number to VISSER'S and was told it is a different Company and now located on Harlem Ave. I was told that I could not leave my Car there for repairs; come back after two (2) Months. Why didn't Emily tell me that a day before when we communicated via telephone? Great Inconvenience and I'm stuck with a $55 a day Loaner that ALLSTATE is not going to pay for. I wasn't going to leave my Mercedes there anyway that was bought new (and Customized in West Germany) that I only have 8,000 miles on today. I don't know these people or Facility. I've trusted VISSER'S for over 25 years with over 25 different Make/Model repairs on my Car Collection. CDE has POOR COMMUNICATION Skills. I'm not qualified to comment on the quality of their work. I don't know any of them. ~ William Eldridge.

Mike and his team are all - stars! My car is almost 20 years old and thanks to their body work it…read morelooks brand new. The team is professional, fair and quick! I'd recommend them to anybody!

Top notch auto body shop ! Communicated all the way through in my claim and the work was…read morebeautiful. Car looked brand new upon completion!

I just moved back to the Chicago area from Texas. I've been gone for 20 years and always saw the…read moreoriginal shop on Kedzie Ave. I recently drove down Ridgeland and saw the shop and decided to get a quote about replacing a door handle on my 2012 Tahoe LTZ. I spoke to the receptionist and she was very professional and accomodating. I was then introduced to Juan Rodriguez an estimator. I have dealt with the public all my life and I must say Juan was just fantastic to work with. This letter is to let the ownership know that I was really impressed by his profesionalism and friendly attitude. I want you to know that Juan was a perfect represenative, you should be very proud of him and his talents. Because of my experience with him I will keep coming back when I need service. I would think that all of your staff is fantastic. Keep up the good work. Angelo Kotsovos

After a major hail storm I had some dents in my 2022 Ford Escape. They did a mixture or no-paint…read moredent repair and replaced metal and glass where appropriate (about $12,000 worth). It looks like new! A great job.