i knew what I wanted and was greeted by two ladies upon entering the store -- i asked for a product…read moreand she took me to it and explained the colors, etc. Frienly, fast and love this customer service!! I walked around and picked up a few other items for travel too and then was able to get checked out right away.... amazing, clean, friendly and helpful!! 5 star service

Just the most amazing and clean Sephora I have ever been in. Gorgeous huge store. My mothership…read more Just go. What are you waiting for?

Came here to do some shopping for my daughter. It's your typical department store shopping…read moreexperience. The girls section was clean & organized, but not well-stocked in some items with sizing. We received some pleasant customer service when we were nicely greeted by a worker, had another helpful worker answer a question, and encountered a friendly lady at checkout. However, I am not a fan of the centralized checkout situation. I dread making the trek to pay & have experienced such long lines and waits here. Even when the line builds, it might be only one person at the registers, & even with 3 workers, it's been slow goings.

Probably should have avoided the weekend since most people here are for Back to School shopping…read more One annoyance is the Fitting Rooms. One was closed and the other near the main Register Checkout was over crowded. There is this eldery handicap lady in her Electric Wheel Chair blocking the aisle way and entrance. Waiting for her daughter and grandkids. She continues to block and manuever her way in the entrance way just to see her Grandkids. She has no awareness for around her. Even when asked to move. I was surprised there was no staff to contril the flow. But that is a management issue to resolve. The next annoyance, and I feel this was more of a Corporate consolidation of employee headcount and Electronic Equipment costs or simply out with the old and in with the new. Is the New checkout counter near the parking structure right at the entrance/exit doors. If you have been to an Outlet and seen those maze lines for check out purchases. Well JcPenny's adopted that maze line checkouts. This new process now makes JcPenny feel like Burlington Coat Factory, Ross or Marshalls. Gone now are the Department Cashiers and their Department Expertise and Customer Service. However, the Cashiers don't seem to be enthusiastic (except for one, Samantha I believe. Very cheeful and helpful) when it comes to providing a checkout experiences. They continue to look past their registers to see how long the lines are. And you could see their faces of annoyance, irritations and grumpiness. Overall, JcPenny's still provides great products for the mid-range shoppers such as myself. They still carry quality name brands at affordable prices. Not to expensive and not Walmart cheap. In this 21st century, people of all ages expect or demand a "Amazon like" immediacy of products or huge in stock inventory that, as I over heard a customer, "the stuff should be here like how Amazon has stuff readily available the warehouses". And this is why Amazon is slowly killing Shopping Centers. Amazon controls the Supply & Demand of cheap products. Companies rather not ship items to malls to save in cost and in-store inventory. But people love the click, buy, ship and return of products without visiting the malls.

Stopped by today to see if they could help me find the name of a certain perfume (all I had was the…read moretester strip with the scent). Upon walking in, there were no customers in the store, and the one girl working seemed bothered that I had walked in. She slowly set down her phone, got up from her chair and stared at me in complete silence. I asked her if she could help me identify this perfume and handed her the scented test strip. She put a glove on and smelled the tester strip for a few moments, handed it back and said "I don't know" After awkwardly standing there waiting for her to at least TRY to guess, or even offer a similar perfume, I broke the silence, and asked if she could at least offer a suggestion. We went back and forth for another minute as I simply tried to get her help and then I gave up and left. She clearly did NOT want to help me, had ZERO enthusiasm and seemed annoyed that I was even in her store. If you're in search of some "Designer perfume" i don't recommend you come here unless you don't care about customer service. (I headed to Macys after this, and even though they weren't able to find the name of the perfume, they showed me THREE other close options, and did so with excitement, so I'll continue to go there instead)

Went into this store with my mom. The girl working seemed like she hated her life. My mom asked if…read moretheir perfume was real or knock offs because we've seen a store like this one before and it was knock off perfumes. The girl told my mom "obviously not." And when my mom walked away we heard her say "stupid" under her breath. Absolutely TERRIBLE SERVICE. Never ever going back.

This review if for the salon. Went to get tinsel done 2 days ago, and they are all already coming…read moreout. I understand they use the beads because they are easier but they man, never getting beaded ones ever again. Tinsel is cheap anyways so it's not that much of a loss, but was really hoping they would last more than 2 days. If you want to get tinsel go to a real salon that does not use beads, and tyes them on instead!

I have honestly never felt more uncomfortable shopping than I did the other day…read more I went into the store with a simple game plan. I needed a contour stick and dry shampoo. I knew exactly which brands I wanted and didn't need any assistance. When an associate first offered to help, I politely declined. My friend then asked where the brand we were looking for was, so the associate pointed us in the right direction and asked again if we needed anything else. I again said no. From that point on, the associate continued following us throughout the store, checking in repeatedly and even asking if I found what I needed from NYX. At one point, I also heard her on the walkie-talkie asking if they could see the cameras. Then another associate asked if we needed help. In total, four different associates approached us to offer assistance while other customers were free to browse without being interrupted. The associate who initially helped us never really left our side until we checked out. Maybe they were genuinely trying to provide excellent customer service, and I'm willing to give them the benefit of the doubt. However, it certainly didn't feel that way, especially when other customers who appeared different from us weren't receiving the same level of attention. The experience made me extremely uncomfortable, and I ended up cutting my shopping trip short. Whether intentional or not, the level of scrutiny I felt while simply trying to shop was disappointing and left me feeling unwelcome.

Sephora never disappoints! I know the products are quality and the customer service always rocks…read more This location is clean, organized and best of all what I need is here. Yay! Need a great Mother's Day gift!?! Forget the blender:). Sephora always has you covered. Skin care, fragrance, hair, nail products and so much more. Need instant gift ideas for Mom. Have an AI beauty chat on the Sephora website. How cool is that! And do not forget Father's Day is right around the corner. Yep...trending stuff for Dad too! Find something special for everyone at your nearest Sephora. Thanks, Sephora, for making us feel so beautiful.

I had to stop into Sephora today to restock my Tower 28 items. The store was PACKED and there were…read moreeven aisles that I couldn't walk down. I grabbed what I needed plus a few more items because well...when in Rome. Only one employee asked if I needed assistance, but I don't actually think she was a Sephora employee - maybe an independent contractor for a beauty brand...? The check out line was also crazy long, but moved fairly quickly and the girl who worked at the counter was friendly. Being as I turn 40 this month, I'm trying to up my skincare game more than it already is so I'll definitely be back for more items soon!

LOVE L'Occitane...a great place to buy well made skin care products. Their products are imported…read morefrom France and made from natural ingredients so everything smells really good. Their fragrances smell very true to their source. I specifically come here for their soaps and perfumes - the citrus verbena is my favorite! Men who care about this kind of stuff, they have a section of the store dedicated to you! Cologne, soaps, and shaving cream! It can be a splurge in terms of price, but the products are well worth it, and still a bit better priced than Nordstrom. There always seems to be a free gift with purchase and I always leave with samples, so that's another plus. The customer service is always on point. The staff has always been helpful and they tolerate how neurotic I am when it comes to picking out a fragrance. Highly recommended!

I absolutely LOVE L'Occitane. The Roseville Galleria location seems to hire the most knowledgeable…read morestaff. They are always friendly and generous with samples. The Galleria is a huge mall so for reference they are located on the first floor right outside of Nordstrom.

Ana was quick to respond when I needed a rush order and followed up to make sure I was happy before…read morefinalizing the project. My custom designed logo came out exactly as imagined and finished in time to give as a gift. We were very impressed with the professional presentation and care Ana put into her work.

My friend's husband of 37 years passed away, and she and her family were trying to put together a…read morecelebration of life in the midst of being full of grief. My friend purchased a sign-in book for the ceremony and wanted her husband's name on the front. My friend asked me if I could write it nicely, or if I knew anyone who could. In that instance, you know you should entrust that kind of thing to an expert, and Ana is an expert. She responded very promptly and had questions that put me at ease immediately: what was the book made of? Was it something porous? Going back and forth with a grieving family was slow-going, but Ana was patient and communicative, even with the tight turnaround. She was clear and upfront about what we should expect, and the price for her work was very reasonable. And the finished product was lovelier than I could have imagined. It was thoughtfully placed and even packaged beautifully. My friend loved the book so much and was so happy with the result. The whole experience was so positive and easy that I won't hesitate to add calligraphy to any special events that come along, because of Ana. Thank you Ana, for helping this grieving family!

I would like to commend the outstanding assistance your Colleague,…read more Atahi Lewis gave my sister and I when we were shopping for bed coverings. He had great patience with us changing our minds, causing him to go back and forth to the store room. After the purchase, he carried the items to our car. Best service ever! Kudos to Atahi!!! Please tell him thank you! Beverly Klein

Was window shopping for a new scent in the men's department I could tell the they were busy…read morebreaking down all the fathers day set up but as soon a I walked up Ashorina made me the main priority we must have went through 15 scents before I decided on one but she also signed me up for a new card and convinced me to grab another scent since I saved on the first one she is a master at her craft and made appreciate employees that take thier time with the customer and will definitely be looking for her the next time I am in the market for another scent or two