This review if for the salon. Went to get tinsel done 2 days ago, and they are all already coming out. I understand they use the beads because they are easier but they man, never getting beaded ones ever again. Tinsel is cheap anyways so it's not that much of a loss, but was really hoping they would last more than 2 days. If you want to get tinsel go to a real salon that does not use beads, and tyes them on instead! read more

Absolutely terrible online pickup experience at the Roseville Galleria location. I placed an order for 8 items, and when I picked it up, two items (a hair towel and body spray) were completely missing from my bag even though they were on my confirmation email. To top it off, when I checked the rest of the items, the large Ulta Beauty Collection body wash I received was already pumped and opened. Getting shorted on items is frustrating enough, but handing out used or opened bath products to customers is completely unsanitary and unacceptable. Do better. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Roseville, California

The customer service I received from Aliyah, who said she was the manager, was absolutely outrageous. I came in to make a return and handed her my receipt. She didn't even bother to look at it. Instead, she asked for my phone number and pulled up my account. Then she started asking if I had used the products. I told her no. She asked when I bought them, even though the purchase date was on the receipt. After that, she still opened the products to inspect them, all while speaking to me in a rude and dismissive tone. When it was time to process my refund, she said it would go back to my card. Then she suddenly said, "Oh wait, you paid with cash, right?" At that point, I had enough. I told her that if she had actually looked at my account or my receipt, she would have already known how I paid. She immediately accused me of being rude. I disagreed. As the customer, I shouldn't have to do her job by pointing out information that was already in front of her. Then she said, "You want to take it there because I can take it there." That was completely unprofessional. What is this, middle school? I asked to speak with the manager, and she replied that she was the manager. This was one of the most unprofessional customer service experiences I've had. I expected courtesy, professionalism, and basic attention to the information I had already provided. Instead, I was met with unnecessary questioning, a disrespectful attitude, and an argument with the person who was supposed to be leading the team. I contacted corporate immediately after. read more

Customer service and return policy. I was late by two weeks on a hair dryer-for the 60 day return policy. I was very disappointed. I explained I was moving homes and had used it just once and the product was useless the manager refused to give credit back. When I left I said the product-was useless for me and I said you can keep it. The manager was smirky and rude. said "okay" and just kept the product without offering credit. Aweful! Absolutely unethical! read more

This Ulta is huge. They have everything you will ever need to make sure you look your best. My wife really enjoyed this location as the employees were all welcoming and kind. The store was very clean and well staffed at the register. read more

Customer service is definitely lacking at this location!! I purchased a moisture lip balm by Kopari from this location on 4-19-2026. The name of this lip balm is watermelon and Unfortunately the color is a disgusting shade of beige and not a type of pink which is what you'd think watermelon would be. I have been sick off and on and I have been hospitalized over 17 times since mid December 2025. I finally felt good enough today to return this lip balm and pick up my birthday gift. I was told by the cashier that they are completely out of all birthday gifts and I'll have to keep coming back... how can a franchise this big be out of all birthday gifts and with the price of gas I really don't want to waste money coming back up here for my birthday gift... I asked if there was another item they could substitute and the cashier had no desire to even work with me and said "no." Getting back to my return, I could not return this ugly lip balm since it was past 30 days and I could not exchange it either since it was past 60 days. Today is 81 days since I purchased it. The lip balm has been sitting on my counter waiting to be returned but I've been so sick I hadn't had the chance to return it until today. The 2nd cashier that was called over to help basically said sorry not sorry you are past the 30/60 days policy, but after leaving the store and looking at my receipt their return policy is not listed at all. How are customers supposed to know their 30/60 day policy if it's not written on our receipts or posted? Needless to say I left the store with this $26 got lip balm and no birthday gift. The 2 cashiers that waited on me basically could care less and tried no option to fix the situations. Hey Ulta, do better, keep stuff in stock and why don't you try to work with your customers, especially if they've been ill. Won't be giving you my business anymore either... read more

I have honestly never felt more uncomfortable shopping than I did the other day. I went into the store with a simple game plan. I needed a contour stick and dry shampoo. I knew exactly which brands I wanted and didn't need any assistance. When an associate first offered to help, I politely declined. My friend then asked where the brand we were looking for was, so the associate pointed us in the right direction and asked again if we needed anything else. I again said no. From that point on, the associate continued following us throughout the store, checking in repeatedly and even asking if I found what I needed from NYX. At one point, I also heard her on the walkie-talkie asking if they could see the cameras. Then another associate asked if we needed help. In total, four different associates approached us to offer assistance while other customers were free to browse without being interrupted. The associate who initially helped us never really left our side until we checked out. Maybe they were genuinely trying to provide excellent customer service, and I'm willing to give them the benefit of the doubt. However, it certainly didn't feel that way, especially when other customers who appeared different from us weren't receiving the same level of attention. The experience made me extremely uncomfortable, and I ended up cutting my shopping trip short. Whether intentional or not, the level of scrutiny I felt while simply trying to shop was disappointing and left me feeling unwelcome. read more

I came into Ulta on my birthday and we are ready to SHOP! My daughter and I started on the designer makeups on the right side as you walk in. We got some Tarte Primer! Supergoop spf 50! Benefit bronzer, blush and highlight! Bare Minerals eye shadow! We moved into the purfumes and I got Carolina Herrera Good Girl Blush Elixir! ... we obviously didn't hold back, lol We made our way to the DryBar products... MUST BUY ALERT!!! **As for the winning product... that would be **Grande Lash MD. It is a lash enhancing serum **that actually works! It helps your lashes **GROW!! The staff today was so helpful. I did but a few products based on their recommendations. Upon checkout, some of the products I bought qualified for a free gifts! Not to mention, I got a birthday gift, too!! My daughter and I put a dent in this gorgeous place... not as bad a the dent in our pockets, lol read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Roseville, California

Had the cologne I was looking for definitely recommend checking this place out they had some exclusive fragrances for sure

Went in today for my cousin and we had 2 women help us. One was amazing and helped us find a setting spray. She then went to help another customer and we went looking for setting powder. That's when the other woman came and was talking to us about setting powder and told my cousin that she's too young to be using it... That comment was unnecessary and definitely shouldn't have been said, there are reasons 13yr olds wear makeup for example dance recitals. read more

Unfortunately, I cannot leave more than two star review for this location. I arrived on a weekday in the early afternoon. I was asking for assistance in regards to some perfume. The customer service rep seemed very agitated, and had no knowledge of the line of perfume that they carry. I asked if she could check on a product for me, and she never returned when I asked the another associate, what happened to my customer service rep, she stated "she just left to go on lunch" i'll take my business elsewhere moving forward. read more

On 4/17/26 I had a really disappointing experience. The associates were not only rude, but made me feel like my questions were a bother and not worth their time. Several employees were gathered at the front chatting, and it felt like I was interrupting just by asking for help. When I did receive assistance, it came across as condescending and dismissive. As a customer, I expect a basic level of respect especially when I'm coming in looking for guidance. Instead of feeling helped by "experts," I left second guessing myself and feeling discouraged. I usually shop here because it's within walking distance during my lunch break, but this experience makes me consider going to Sephora instead. It may be a bit more expensive, but at least customers are treated with respect. Ulta, please be more mindful of who you hire and how your team interacts with customers. We're spending our hard earned money and deserve to be treated better. read more

Incredibly disappointing experience on 4/5 3:30pm. I came in bare faced and excited to try a find a new foundation and it took over 20 minutes for someone to ask if i needed help, which wasn't a problem because I figured I could ask when I was ready. I did have a question for the associate when the time came and her response to a product being out of stock was weirdly rude and condescending for whichever reason? Shortly after I left and the employees were gathered around the entrance and the same associate was loudly complaining to them about customers who waste their time. I would rather spend my money anywhere else than here in such an unwelcoming environment. read more

I ordered Shampoo online, paid and put I'd pick it up. I couldn't go on Sunday and asked my grandson (he is the one with curley hair, it's for him) to pick up on Monday. I sent him a screen shot from my iphone email advising him to show this to them if its a problem, bc I put I'd pick up. Well he drove all the way to Ulta (he didn't want to do this, believe me, he's 18). He calls me telling me they wouldn't give him the Shampoo, I asked if he showed the the screen shot of the order and explained I couldn't pu. He said yes, and it went to a couple of people in the store, they all said NO. I asked him to hand his phone over to the associate so I can clear things up, he said he was driving away, he didn't feel confortable pushing the issue (again he's 18) . So now I get in my car and drive all the way to Ulta, got the shampoo and asked the young lady why they couldn't just call me, asked questions to make sure it's me and hand him over the shampoo???? Why did I have to drive all the way to the store ??? She explained they can't hand it over to anyone who isn't on the pu list, I then said, it's Shampoo, not a $3000.00 lap top, they really should try harder on the customer service part of this. I paid over $60.00 for a bottle of shampoo and received ZERO customer service. I shop there a lot, even had his hair cut at the salon (way over rated by the way, very expensive). When you charge a lot you need to try harder to make your customers happy. NOT happy, all this over a bottle of Shampoo, really?? What 18 yr is trying to get over on a bottle of Shampoo, a lil common sense and customer service goes a long way, sometimes you need to think, not everything is black and white. Use your brain people. read more

They have a new makeup person...his name is Jerrick. Awesome great customer service. Very attentive. Thanks again

Upon checkout the cashier never mentioned my birthday rewards so I had to inquire about it. Then she couldn't help me generate the various discounts I could have used so I ended up going without the extra bonus points or the additional discount I had available. I contacted Ulta's customer service after I left (hoping they could apply these things retroactively) and they were of no help either! First they told me that I would have to go back to the store to take it up with them and then she told me that she would let the store know and they would reach out to me. I haven't heard a word from them. Which is just as well because this made me officially jump ship to their competitor. All of the poor reviews make sense now. Do better and train your associates. read more

Was followed around the store by an employee . Just because someone is wearing work clothes and has messy hair doesn't mean they are trying to shop lift ! I'm a 55 yr old mom, my older daughter was with me and I asked her if she noticed it and she said yes. I went to a section that has samples of a certain product to use so I sprayed a little bit of the sample . next thing I know the lady comes and goes over there and looks at the area that I was at to make sure the sample bottle is still there. Won't go here again. read more

Placed a $230 order for pick-up right before my vacation but wasn't able to get to the store before my flight. I looked online and they say "you'll have 5 days to pick-up your order. If you can't make it, we'll cancel your order and you won't be charged." I decided to let it expire since I was busy on vacation and that was that. I go to check today to make sure my refund was processed, and I see that my order was marked as picked up before the store even opened that day. My credit card was charged and I had to jump through hoops to get a refund from customer service. Not sure how this happened but it's frustrating as a customer for carelessness to cause this issue. read more

when a girl asked if i needed anything i said eye brow gel and she looked at me like i was stupid, then instead of showing me where it was she pointed all the way across store to "show me" where it was. the cash register also did not have good customer service her name was huda, they were all giving off mean girl vibes instead of kind customer service - she finally started to have a better attitude after she heard me say to my sis in law "all of the girls are rude here" & my sis in law agree'd. read more

Just WOW!! I haven't been into an Ulta & been this blown away in a longtime. Not only has this location improved the testers, the cleanliness, the employee power load, but also the product lines. I had help in every which direction with so many questions answered, assistance & even color matched. This location has made some huge improvements & ALL for the VERY BEST! Not only are they caring for customers again but to add Dior, Channel, Estée Lauder, Charlotte Tillberry, & Hourglass but also many Korean skincare lines. The tester overhaul is INCREDIBLE, not just with high end brands but also to the NYX & Morphe lines. So very helpful when shopping all across the store. Tissues, sponges, qtips available from both sides of the store. I love more than anything seeing diverse ages of employees. Some with more natural makeup & some with full glam. It's helpful & important to have the variety within a massive cosmetic company & showcasing all beauty & all ages. Keep up the great job Roseville Ulta, the improvements are noticed read more

The store could not find a code for displayed items on sale. Told us the only way to complete the sale was to order the product on line and come back "later" to pick it up. Since they were closing in 20 minutes i was worried we wpuld have to wait until tomorrow. But the person wanting to by these items as a gift has to get on a plane tonight. Amy was amazing. She worked with us and processed the order in less than 10 minutes! Thank you Amy! read more

There is a lot of product available to choose from for your beauty needs. I knew what I wanted and knew where to get it, otherwise it didn't seem like help was available if I needed to ask. I dislike that some things I was browsing in hair accessories weren't marked with pricing. I was also apparently given incorrect/inconsistent information regarding redemption of a birthday reward. read more

The staff here is so creepy, they follow you around like you are a thief which makes the whole shopping experience horrible. They make it so obvious and what's worse is that they pick who to follow around. I will take my money to Sephora! Zero stars if yelp would let me. read more

I went in on Saturday after 6 P.M. Did not seem overly busy Was not greeted or acknowledged verbally by the multiple employees whom I made eye contact with Had not been to this location in years Luckily, I was able to navigate the aisles and find the product I was looking for This is the first time I've ever been to a makeup store, and not once was I acknowledged My shopping experience at this location was not good I won't be back to this location read more

I went in for a pick up order, the lady first couldn't find my order for ten minutes because I guess I have 2 last names and it was hard to find. However i wanted to return my order. Since I bought the same items at a closer location and wanted my refund. The lady said I had to go back in line to return it, there was only one other cashier helping another customer out and no one else in line so I was super confused on why she couldn't just help me. But I went back in line while she talked to her coworkers. She had the same cashier that was helping the other customer help me and tell me that they don't allow returns and I have to wait a couple days, "to get the best price" I was super confused, again, since these are items I have already purchased. Couldn't believe I waited in line to just be told that. But I said thank you nicely and left. Update: I go in today, to do my return, and the lady tells me that is completely false. That you can return items as soon as you buy them, just felt very odd and bad for being misinformed and wasted gas /time. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Roseville, California

I came here today after going to Best Buy. I am in dire need of a new mascara since the ones I have at home are beyond dry. The staff working today were very helpful. Very friendly. I need to be color match since my favorite foundation is now different and oxidizes a little bit so I decided to come here today and I didn't decide on a foundation today, but I did leave with the color match and a new favorite blush and mascara. I found a coupon on my phone which they should've honored, but according to the rude Ulta manager, the prestige items are not included, which I said it should say that on there and she makes a comment with a bitchy attitude it does what's wrong with these managers nowadays that they can't be more friendlier. It's just common sense. You should just say it doesn't show that on their butt on it today is what she should've done not make a little under the rude comments it's uncalled for and most of all it's uncomfortable. The ladies working in the make up area were very friendly very helpful very knowledgeable. I am glad I was able to leave with a sample today and not have to buy anything. This helps that way I could use it for a few days and if I like it, I will come back and purchase it. This establishment is very large. They have very different brand affordable make up and they have affordable shampoos as well one of my favorite places to shop at even with the attitude I received today from the manager definitely a place for everyone. They definitely have something for everyone. Great place management needs improvement. If you have not gone to Ulta then you should check out what items they have on ulta.com to see if they might have something that you would like thanks Ulta for helping me find a foundation that I'm going to try hopefully it'll be my go to. I'll let you guys know. Thanks again. :-) read more

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I've been going to this location for over 3yrs,3 days ago was my last straw,I understand things happen but I scheduled a hair appointment,on the night before my hair appointment I was called and told the appointment had to be cancelled bcuz my stylist was sick,ok,not even 24hrs before my scheduled appointment but I digress,I tried to get in for the following day or days after no slots were available until after the first week of January,coincidence maybe but I've had my appointments moved up or delayed by an hour,I'm pretty forgiving but this sent me over the edge,I will no longer have my time wasted or my hard earned money taken!!Attached is the call log of the night and time I was called and my texts of my scheduled and cancelled appointments,this isn't a one time situation as I explained but it was the straw that broke the camel's back in better terms..It's just coincidence that it's going into the new year and I had to schedule my appointment the way I did bcuz the stylist was on vacation prior or I would have scheduled earlier but I'm disappointed to say the least,I won't be taking my business to any Ulta salon moving forward...I most likely will do my shopping online or in another business...This is just my experience but if you want honesty and transparency you will get it from me..Hope this helps others read more

Ulta Beauty - The call log of the night before my scheduled appointment,Appointment was scheduled for the 28th at 10am - Cosmetics & Beauty Supply Near Me - Roseville, California

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Been to this Ulta many times . Staff is not as helpful as a Sephora . They are always out of products . I perfer Sephora over Ulta bc of the brands that are not at Ulta versus Sephora . So it's not my one stop shop . I go there mainly for Tree Hut and OPI read more

I had brows appointment scheduled but no one cared to inform me it was canceled. I'll take my business elsewhere

This is the best Ulta I've ever been to! It's HUGE!! Lots of friendly, helpful employees and everything I wanted was in stock. I'll be coming back here for sure!! read more

Ulta salon is amazing, so friendly and give amazing haircuts! Jlyn is so talented! Definitely recommend

I rarely leave bad reviews, but how many bad experiences I've had here I feel like it's necessary. I love ulta, but this Roseville location has the WORST customer service. I Can never find anyone for questions. They always have at least one wrong sign up for a sale item I buy and get irritated with me. I wanted a powder dry shampoo and it was the LAST ONE but clearly used (not full with powder on the outside of it), they told me I can buy it full price or put it back. The last straw was when I bought a travel perfume, but when I took it out of the box at home the next day is was empty. I took it back the next day (TWO days after purchasing) and they told me there's nothing they can do. I hate this location and will go anywhere else before here. It's a shame it's so close to my house. read more

Well... I was very disappointed to say the least. I booked an appointment online which was helpful and when I walked in I asked for curtain bangs with layers with my stylist Rachel Lopez. The curtain bangs I wanted were SUPPOSED to sweep the side of my face. I ended up getting normal bangs. To make it worse the bangs I didn't ask for in the first place were cut to short also so they couldn't even lay on the forehead if wanted. The bangs were cut choppy and thick as well. The stylist didn't know how to style the messed up hair after so the bangs stuck out when I had somewhere to be after. I was very dissatisfied with the hair cut. I believe it was the hair stylist not understanding what I wanted. I wish this upon no one and I do not recommend. read more

Ulta Beauty - This picture of the bangs is what I ended up leaving like. And was very disappointed. - Cosmetics & Beauty Supply Near Me - Roseville, California

Better Rewards program than Sephora. Download the app because you get exclusive discounts and coupons. Also, if the store doesn't have the product in stock, they can order it for you at the cash register and ship it to you for free. Clinique and Lancôme (and probably more brands...) offer a free color match and free sample of their foundation. One stop shop, I buy all my makeup, skincare, hair care and fragrance here. Save a bunch of rewards points and used them towards a large purchase which made my total just a few dollars. Definitely coming back! read more

I really like this location! Despite some of the negative reviews, I have always had an excellent experience here with employees being kind and happy to help with any questions I have. I came in this evening to use a coupon and found two items I love at discount! The store was social distancing and enforcing the mask policy upon entry, which I appreciate during the COVID 19 pandemic. Keep the coupons coming Ulta and I will continue to shop at this location! read more

Ulta Beauty - My newest finds for a deal with the $5 off $10 coupon applied! - Cosmetics & Beauty Supply Near Me - Roseville, California

Always scary as a guy going into this store especially at Christmas time but Marie saved the day. I asked her for help and eventhough she was off the clock took me around on her own time and showed me some great ideas for stocking staffers. I got out of there quickly with the goods. See photos. Thanks Marie you saved the day and are an asset to Ulta! Merry Christmas. read more

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Poor customer service. Items are stock on the shelf incorrectly. Item rang up $60 but the stock on the shelf under $30 price tag. No where on the whole 4 ft section was a $60 tag... When showing the manager she said "ohh the ounces are incorrect". Again the whole shelf is full of the item. Manager lea said that a customer put them there. Omg nooooo it's stocked this way. The manager would not make this right, acted as if we are trying to scam them . Their error , but my fault as a customer. Lea said store manager on lunch she then left the floor but never came back. I know these things happen but it was handled so poorly by this "manager". Next step will district / regional manager and Weights & Measures. Not that anything can or will happen but it's just so BS that I'm made to fill I did something wrong so I left without my $200 purchase. read more

Very lovely hispanic female worker unfortunately i don't remember her name but she was very obliging & sweet helped me out with finding skin care and makeup products that are good quality overall a marvelous experience :) read more

I come to this Ulta store solely based on the location, not because I actually enjoy visiting. While the store isn't horribly messy, it isn't clean either. I've come across new items on the shelves that have makeup stains or another product's residue on them. It's difficult to find what you're looking for when the shelves aren't organized, and products are often put back by customers to places where they don't belong. The Ulta app often shows items being in stock that they don't carry (or maybe they do carry them, but the store is so unorganized you can't find them). I came here last weekend looking for a specific brand, & the app said that this location had multiple items from that brand in stock. There were no products to be found by myself or the employees (besides an empty product sleeve of the brand's hairdryer in the clearance section). While you do find a nice/genuine employee every now and then, I don't feel that a lot of them are trained properly in product knowledge or customer service. There have been multiple times I've visited where the cashiers are too busy talking to each other to complete your transaction properly. I've had my returns refunded to the wrong form of payment, wrong coupons applied, and wrong amount of points used. The worst part is that the employees could not care less that they mess up. I've had to contact Ulta's corporate office at least 3 times in the past 8 months to reverse their mistakes. As for product knowledge, if you need recommendations, i wouldn't waste your time. I overheard a customer last weekend asking for a specific brand, to which both employees helping her had no idea what she was talking about & started suggesting other brands (pronouncing the names incorrectly too!). I work in cosmetics, so I went over to help the customer and tell her the information she needed, only to get major stink face from the two employees. My reasoning for giving 2 stars instead of 1 is because it's not the worst Ulta store I've visited, but they definitely need a lot of improvement! read more

I am not sure about recommending this business. The staff is nice so far but the new policies are so backwards and unjust... ALL the perfume testers are locked now. How can I test them? By having someone unlocking each one and following me around I guess. Ulta is now following Walmarts idea.... Not good. read more