I visited this store a few weeks ago with two friends but this has been on my mind ever since…read more While the store is stunning, the customer service really ruined our experience. There were two employees working. Only one paid attention to us even though we all needed individual help. We found this employee to be dismissive and quite frankly, insulting. My friend asked for a highlighter and the employee said sarcastically "well what have you been seeing online that you like?" When she showed us a product she said someone on tik tok with lots of "older followers" likes this product - we are in our 30s. That is offensive. She then proceeded to pretty much ignore us and the other employee there paid us no attention. For an expensive store that requires assistance, this was extremely disappointing.

I am NOT a makeup person. If I ever needed anything, I would just go to CVS or Walgreens and just…read morebuy whatever I used to buy for my skin when I was in middle school. I decided, being almost 40 and on the job market, to finally invest a bit in my appearance. I walked into Blue Mercury and was treated like a long-time, valued customer. I didn't catch the name of the folks that helped me, but they advised me on what the best thing was to buy for the simplest makeup application, and even gave me some samples so I had a proper mascara to use on the day. I cannot thank the lovely salespeople enough. They made me feel great from the second I walked in.

Great staff/amazing selection of products/ always find what you need at this location!read more

I've visited this location many times over the years, but after my experience on 4/15/2026, I won't…read morebe returning. While I was in the makeup section trying to find my foundation shade, a staff member walked past me nearly bumping into me just to assist another customer who was only a few feet away. I stood there, honestly stunned, as he then moved on to help yet another nearby customer without ever acknowledging me. It felt as though I was completely invisible. As a paying customer, I expect to be treated with basic courtesy and fairness. Unfortunately, that wasn't the case here, and it left me feeling uncomfortable and unwelcome. I'll be taking my business elsewhere. The South Windsor location has always provided a much more positive experience the staff there are consistently friendly, attentive, and respectful to everyone

"Keep on sending your love In the heat of battle…read moreYou've got something that'll save us Save us now!" (Paul McCartney) Nordstrom Rack sells discounted high-end products in a multitude of categories such as men's, women's and children's clothes, shoes, handbags, jewelry, accessories, home and kitchenware, and health and beauty aids. They claim you can save up to 70 percent off regular prices. The store was well stocked and very neat when we shopped today. I didn't find anything I wanted, but my wife did. We'll be attending a Charity Banquet and Ball in a few weeks, and she was looking for a dress to wear. She found a beauty - a nice red Calvin Klein dress stickered at $134 but tagged at just $49.97. That's 62% off. Customer service was great. When we went to the register to pay, we saw a minor stitching defect at the back of the dress. Our cashier arranged for a runner to head back to the rack with us and we found the exact same dress in perfect condition. No complaints at all.

Is this the same Nordstrom Rack I've experienced online? If it is, stay away from their online…read morewebsite. Fashions look beautiful, fairly priced. However, takes weeks and weeks to receive it and when it does show up, it's nothing at all what I ordered. I never knew there was a brick and mortar location. (I'd really love to know if they're connected.)

Very nice store. Service is helpful. They offer you their licorice tea, which is really comforting…read more They have some gift packages for the holidays. Products smell nice, and the store just has a great vibe.

Amazing time with unbelievable staff and fantastic products! I've been walking by the store and…read morethinking of stopping g in for years, so happy I finally crossed the threshold! The staff was warm and welcoming, and from the relaxing and soothing hand massage and hand softening products (expertly handled by Dayron) to the chakra balancing it was a wonderful experience! My favorite experience was the scalp analysis. It was great to see images from three spots k. My head, and be guided through the best product options for me. I left with products that I think will improve the overall health and look of my hair - thank you for the knowledge and suggestions! The yummy California Pizza Kitchen pizza and delicious teas from The Green Tea Store were so appreciated, and the cherry on top was leaving with a goodie bag. I'm going to be using the coupon for the tea store the next time I stop at Westfarms. Thank you for having us, and I look forward to shopping in the store again! Alex was on fire as the MC and host with the most! Fun evening for sure!!!

Very well maintained mall. I am from Michigan and my boyfriend lives here in West Hartford and one…read moreday when he was at work I went shopping here and got here around 10:30 and it wasn't really busy which I really liked. All the malls in Michigan are mostly empty and this mall had a store in every thing and they are still adding more! I got me some Lululemon and all the workers in all the stores were amazing and very helpful to me and some amazing chocolate from this new place that just opened up and got me some new underwear from PINK

One of the more popular malls in the area. There's a variety of stores to shop in and there's…read moredefinitely something to suit everybody I come for the sales and the bargain deals! Download the apps for the stores and start earning!

Their Knife Sharpening is worse than terrible. My knives…read morewere duller after the 'sharpening' and close to ruined. They are Wüsthof knives and Wüsthof- Trident of North America store in Norwalk is the place to go for professional sharpening.

This gourmet cooking store has the added bonus of a coffee bar inside the store. You can grab a…read morelatte and browse away. The selection here is incredible. Anything you could need or want for your kitchen and cooking adventures. Minus one star for a rude, unpleasant staff interaction.

I am sooooo honored to have worked with these employees to fulfill my order! I was looking for a…read morepair of shoes that appeared to be sold out online and in all of the other stores in the USA! I called and got someone name Yashi in fragrance and told her I was looking for these shoes that appeared to be in stock there. Yashi literally put me on hold and went downstairs to the shoe department to find these shoes!!!!! She partnered with Desire to find the shoes, call me and confirm that not only did they have the shoes but they would send them to me OVERNIGHT!!!!! This staff was incredible and really went out of the way! No shade to the online team or internet, but some time you have to work with actual PEOPLE who will go out of the way and serve the customer! These ladies did exactly that, and I am so grateful! Thank you Destiny and Yashi, I truly appreciate you!

The food court was amazing they had a bunch of restaurants there, the food was so good. best food I…read morehad in my life! This is a must go to!!!!

I wander in here sometimes when I visit the Westfarms mall. It's usually only nice to look at, but…read moretoo expensive to buy kinda thing, but we came after new years and they were having some great sales. Looks like they were trying to get rid of their summer clothes which is perfect for me being that when I fly back to Orlando I'll probably be able to wear it immediately. I got a great deal on a lace dress and a very elegant beige jacket. You can feel the quality of the fabric, the fine stitching and lining, all that stuff makes a difference. Like I said, this store is normally too rich for my blood, but the sales were great. I could hardly believe it.

Amazing store ! Don't buy Chinese crap ! Come to Nordstrom's love the store and linen clothes and…read morethe return policy