I had a haircut and style done by Ashley, and she was phenomenal. I simply love, love, love my…read morehaircut and style!

I came here to announce that I have officially cut off the last of that god forsaken bleach job!…read moreTook forever but I'm finally back to my natural healthy curls and color. I also didn't want to originally even dignify the response from the business owner because it was extremely defensive and actively not true but I might as well along side my happy update: Hi Ashley, What you said is not true. I very clearly stated that I wanted my roots done, which was clearly need at the time as I had let my roots grow out to about three inches. My roots were bad and i was coming to you guys with a very simple task. The first thing I was told when I sat in the chair (and was previously told when I had gotten a haircut there prior) is that I have "a lot of hair". The implication that my amount of hair is a burden to the stylist and therefore means she will not have enough time to do what I asked is ridiculous. If you can't deal with curly hair, then say that. What you do is have the respect to me and for yourself, to say im sorry i can't do your hair. "She tried to accommodate you best as her schedule would allow without turning you away" that sounds like a problem with her schedule also you could have JUST TURNED ME AWAY. I would fully understand if someone said that for whatever reason they couldn't do my hair, I would prefer that to what happened. "Your ends had a previous color on them" yes and I made that clear in booking and in the appointment that I have previous color. "You were charged for each of your services because the 1st service was a partial foil and the next was to complete the rest of your hair to make it a full foil" I asked to get my roots done, i did not have that happen for some reason, yes roots is a partial foil. But what she did was put them on the front of my hair for some reason and on half of my roots. The 2nd service was a redo to fix the mistake YOU GUYS MADE, the only was to fix the mistake was to make the rest of my head match. I was charged for an appointment to fix the mistake you guys made. I am most upset about them money wasted (god i can't believe I tipped both times, but I was a freaked out teen who was just trying to be nice) and your attitude. The work was incompetent, and instead of saying, we're sorry for the bad job done by a stylist who (if im not mistaken was still in cosmetology school) or for miscommunication during the appointment (though I know I was very clear on the task of lightening my roots to match the rest of my hair). Instead I was gaslighted down into thinking it wasn't a big deal (that you ruined my curly hair that was down to my back) and that it was my fault? I had been getting my hair bleached for about two years at that point, i knew what i was asking for. I would still lovingly accept a refund and proof of certification for that stylist.